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Atlantis, The Palm

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15,511 Reviews from our TripAdvisor Community

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Showing 12,121: English reviews
London, United Kingdom
Reviewed 11 April 2016

Went to dubai for 6 nights with 3 older kids (18-16-11). We stayed at the marina for the first 3 nights whilst exploring Dubai and then Atlantis for the last 3 nights for some pampering me time! Atlantis was no doubt a beautiful hotel, grand in all cases, as one would expect. We had a lovely inter connecting room, sea...

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Helpful?
6Thank Kulenz
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience at Atlantis, The Palm on TripAdvisor. I sincerely regret to read that we did not fully meet your expectation during your stay with us. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the...

London, United Kingdom
Reviewed 10 April 2016

Nothing but luxury. The staff go above and beyond to make your stay the best it can be. We stayed here for 10 nights in June. A beautiful property with amazing views. Check in was fast and easy. The pools do get busy but there are a few to choose from or a 2 minute walk onto the beach. My...

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4Thank Sinead R
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Seaford, United Kingdom
Reviewed 9 April 2016 via mobile

Great hotel thoroughly enjoyed my stay staff very attentive and pleasant . The Nobu restaurant and Ossiana fantastic fine dining experience wonderful food and great staff - some of the best meals I've ever eaten !! Avoid Gordon. Ramsay restaurant at all costs service appalling and food awful a really bad experience here

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6Thank Jane S
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. I am honored and delighted to read your positive comments, especially with regards to our restaurants namely, Ossiano and Nobu and the services rendered by our colleagues. Please be assured that I will share your positive comments with all colleagues for them to continue to deliver an exemplary service to our...

Reviewed 9 April 2016 via mobile

It's a magnificent, well maintained and a beautiful property in Dubai. Check-in was fast and was well greated & briefed by the staff. Rooms are good in size and well equipped with all the modern facilities. We had a pool facing balcony and the view was just beautiful. Guests are taken good care of and the staff are very supportive....

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1Thank shanti g
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Dubai, United Arab Emirates
Reviewed 9 April 2016

We stayed two nights with children aged 10 and 7. Booked a Club Terrace Suite and were kindly upgraded to a Regal Club Suite, which gave us loads of space for the two extra single beds we needed for the kids, and had a great view too. I never expect to like Atlantis but this was our second stay and...

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Thank BellsDubai
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Reading, UK
Reviewed 9 April 2016 via mobile

As many have said this is a very expensive holiday. You do get what you pay for and the hotel is excellent. Service is top notch and food is lovely. Good pools, if a bit chilly, and a lovely long sandy beach. Probably would not go back due to price but had a fantastic time.

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Thank ThePaz
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. Regarding our pricing, we wish to assure you that we are on par...

London, England
Reviewed 9 April 2016 via mobile

What a wonderful stay we had (family of four) at Atlantis in Dec 2015 over Christmas. Great quality, room was highest standard and service very good indeed. Aquaventure was superb and the guest access really worth it. We stayed on club level floors which was a very good experience and enjoyed drinks and snacks in the lounge as well as...

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1Thank Sanj46
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Gourock, United Kingdom
Reviewed 9 April 2016 via mobile

Luxury. The facilities are just out of this world. The staff go above and beyond. Beautiful decor and spotless rooms, the whole place has a wonderful environment with stunning beaches and an amazing waterpark. Food is tremendous with loads of variety! One negative: the check in/check out has been very slow the two times we have stayed there. Overall: out...

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2Thank Ennayelsel93
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Mumbai (Bombay), India
Reviewed 9 April 2016

Great food, super attractions within the hotel. From aquarium, to poolside to beach view and top of it, the aqua park... worth the stay with great experience and luxury treatment. The stay if expensive but one should stay atleast for a noght to get the feel

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1Thank Niraj M
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Sunderland, United Kingdom
Reviewed 9 April 2016 via mobile

This is a beautiful hotel and with access to the waterpark everyday of your stay and the lost chambers who can complain. Aquaventure is far better than Wild Wadi by far so if your between Jumeriah Beach or Atlantis for water parks go with Atlantis. There is plenty of restaurants if you dont want to leave the hotel but it...

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1Thank sunshineandplanes
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM1,271 - RM3,652 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
739 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the sea are nice and calm. u wake up with the best sea view.”
 of 5 bubbles Khal1959, 27 Feb 2017 | Read review
“The suite was better value than booking two separate rooms as a family of four with teenage children .”
 of 5 bubbles 848lynnej, 26 Feb 2017 | Read review
“Pick another hotel if you want a luxury room!”
 of 5 bubbles AVG76, 26 Feb 2017 | Read review
“The Imperial club rooms”
 of 5 bubbles 286jessicah, 25 Feb 2017 | Read review
“The Imperial Club room is worth it if you plan to use the spa a lot, if you want a few drinks each night and the lunch/high tea.”
 of 5 bubbles TomFromLondon88, 25 Feb 2017 | Read review
5 of 5