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Atlantis, The Palm

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Atlantis, The Palm
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15,512 Reviews from our TripAdvisor Community

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Showing 12,122: English reviews
London, United Kingdom
Reviewed 7 April 2016

Stayed for 10 nights as a couple. Although it is a little far out from everything, the hotel has everything you may need. Brilliant bars, amazing restaurants - highly recommend the half board plan, I dread to think how much it would cost to if not. Drinks are expensive, but expect that as they are imported Waterpark is well worth...

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Helpful?
1Thank jenlou21
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. Furthermore, the presence of jellyfish in the sea is a natural occurrence and...

Abu Dhabi
Reviewed 7 April 2016 via mobile

We stayed in this hotel in the month of Dec 2015 and I must say that one should try to spend atleast a night here while in dubai if not more. resident guests get unlimited free access to aqua venture and the lost chambers. Try to get a room in the east side. The view is good and one doesn't...

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Helpful?
Thank Aditaagrawal
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Dammam, Saudi Arabia
Reviewed 7 April 2016

I booked an Imperial Room, which included breakfast. The rooms were nice, but I felt that the whole experience at The Atlantis lacked the personal feel. People were arriving and leaving on a regular basis. The Atlantis hotel is too expensive. Most certainly, I will not be coming again to this hotel

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Helpful?
1Thank Abdullah T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience at Atlantis, The Palm on TripAdvisor. I sincerely regret to read that we did not fully meet your expectation during your stay with us. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the...

Aberdeen, United Kingdom
Reviewed 7 April 2016 via mobile

My Family have now stayed at Atlantis twice and both stays have been excellent. It is always clean and is well kept. There are a wide variety of activities for everyone to do. I would definitely recommend this hotel to a family with kids as there is a lot to do.

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Helpful?
2Thank HarryForbes
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Alexandria, Virginia
Reviewed 6 April 2016 via mobile

I decided not to stay at the hotel. The ride out on the monorail is $7US. Since It takes some additional effort to get out to the hotel, I thought they would be happy to welcome guests. Instead staff is rude and not helpful. Tons of tourists visiting the watermark make it a challenge just to get around. Felt like...

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Helpful?
6Thank Sara E
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the hotel is. From your overall experience, it seems that we have missed the mark and I would like to sincerely apologize for this. I have briefed my team...

Austin, Texas
Reviewed 6 April 2016 via mobile

Huge place with lots to do, but very impersonal, surprisingly not very kid friendly, and overall just not that interesting. Many of the restaurants don't allow kids, which is quite surprising for a hotel with an aquarium and a water park. We stayed 3 nights, but I wish we had stayed fewer. One trip to the aquarium and one day...

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Helpful?
2Thank Jason C
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I am truly surprised with regards to your comment about the age policy in our restaurants. I would like to inform you that most of our restaurants do not have any age policy except a few like Ossiano, Nobu and Nasimi Beach Bar; for more details, please visit our website....

Newton Mearns, United Kingdom
Reviewed 6 April 2016

My partner & I stayed here for a week recently and it's a very good hotel. Positives - it's a destination hotel - looks great; free access to the waterpark (which is really good) is a great benefit; the aquarium is an amazing feature; the hotel is very stylish, rooms are great, service is excellent - probably amongst the best...

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2Thank RichardTasker
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Swansea, United Kingdom
Reviewed 6 April 2016

This is the third time we have visited Atlantis and this time was just as good. We travel in a large group of 15, aged between 2 and 65 plus and I can say there is something for everyone. There is a huge variety of restaurants, although we tended to stick to the buffet style Saffron and Kalidescope. Here, there...

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5Thank nicola b
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

nyc
Reviewed 6 April 2016

I was certainly expecting better. First, the check-in line was an hour long. Others were complaining as well (not a good start to a vacation). Finally got to a counter at 12:30 pm to be told a room will be ready by 2pm. Fine. But it wasn't ready until 4pm! Of course had to stand in line again to get...

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1Thank newyorkerinchina
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. First of all, please accept my sincere apologies for the inconvenience caused during your check-in. Also, I sincerely regret that we were not able to provide you with a room before the official check-in time. However, I wish to assure you that all check-ins are processed on a first come first...

Cambridge, United Kingdom
Reviewed 5 April 2016

Went to Dubai with my husband and 17 month old daughter last November and had such an incredible time, I would honestly recommend the Atlantis hotel to anyone. Although the flight with emirates wasn't great there and back (due to a very upset toddler) but also the lack of care from the airline for our very tired child, we still...

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Helpful?
12Thank KGJB11
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM1,271 - RM3,652 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
739 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were on 3rd floor and still had a great view.”
 of 5 bubbles Dragonsden001, 27 Feb 2017 | Read review
“Rooms facing the sea are nice and calm. u wake up with the best sea view.”
 of 5 bubbles Khal1959, 27 Feb 2017 | Read review
“The suite was better value than booking two separate rooms as a family of four with teenage children .”
 of 5 bubbles 848lynnej, 26 Feb 2017 | Read review
“Pick another hotel if you want a luxury room!”
 of 5 bubbles AVG76, 26 Feb 2017 | Read review
“The Imperial club rooms”
 of 5 bubbles 286jessicah, 25 Feb 2017 | Read review
5 of 5