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Novotel Suites Dubai Mall of the Emirates

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#141 of 544 Hotels in Dubai
Certificate of Excellence
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Novotel Suites Dubai Mall of the Emirates
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1,423 Reviews from our TripAdvisor Community

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Showing 1,045: English reviews
Brisbane, Australia
Reviewed 4 days ago NEW

This is the 2nd time I have stayed at the Novotel Suites. I do like the hotel as it is fairly laid back as well as being professional. Rana (Hopefully I have remembered his name) was always there to offer a hand. When my youngest told us he was thirsty, Rana didn't even let us know and got hi a...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Pete M
uk
Reviewed 4 days ago NEWvia mobile

My husband and I recently purchased the entertainer App for 2017. Your hotel is listed under the buy one get one night free offers. I contacted the hotel via the app to make a booking and was told that it's fully booked. I found that quite strange as there were many rooms available for my dates on your website, booking.com...

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Helpful?
Thank Faatima S
Reviewed 6 days ago NEW

We were a family of 5 who stayed during Christmas. Emma at front desk was very helpful, check-in was smooth - she managed to get us rooms despite us arriving very early in the day. Staff at the hotel were always readily available to assist with any queries and were courteous the whole time, full of smiles. The location is...

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Helpful?
1Thank Esther L
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review about your stay at Novotel Suites Dubai Mall of the Emirates Hotel. We would like to specially thank you for your very kind words toward the members of the team who work very hard to ensure every guest at the hotel has a wonderful stay providing a...

San Jose, United States
Reviewed 1 week ago NEW

We reached the hotel 10.30 PM. We have booked room with Sofa bed for our kid. There was no pillow, bed sheet & blanket for Sofa bed. Called House keeping many times and they were very slow. Need for improvement here.

Review collected in partnership with Ibis Hotels
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Helpful?
Thank Thirumaran K
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Dubai Mall of the Emirates Hotel. We find it essential to constantly improve our guests experience and therefore very grateful for your feedback. We are deeply disappointed that you felt the service was not at par with your expectations; rest...

Singapore, Singapore
Reviewed 1 week ago

The service staff were excellent and the breakfast spread was good. However the toilets in the room need to be spruced up - light was dim in the toilet, door of shower room was leaking water out and pillows were soft as cotton which gave my husband and i a neck ache.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jongD6949PH
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Dubai Mall of the Emirates Hotel. We value all opinions of our guests and we are truly disappointed to read that you were not entirely satisfied with your stay. Providing our guests with the best hospitality and services has always...

Reviewed 1 week ago

Very friendly reception, very helpfull. Hotel rooms are spacious but need update. Price/quality OK. Location near Emerates Mall, 5 minutes walk and you have everything you need. Metro, shops, restaurants

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Helpful?
Thank Wilfrid D
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Novotel Suites Mall of Emirates. We are glad to read that the staff were friendly and helpful, work very closely with them all to achieve this. Your comments and praise will surely be shared with the team while we continue to encourage them to make every effort...

Bowmore
Reviewed 1 week ago via mobile

This is a great hotel if you are on a budget. We stayed as a family of 4 and couldn't fault the space in the room. 1 double bed with shower room, a lounge area with ample wardrobe space, separate toilet. Sofa bed made up for the children with their own bathroom. The hotel is fairly clean but does require...

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Helpful?
Thank Elizalilymum
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Novotel Suites Mall of Emirates Dubai. We are pleased to learn about your positive experience and glad that you found the staff pleasant and helpful while the room was large and clean. Your feedback on furniture is very much...

Reviewed 1 week ago via mobile

Very average hotel, rooms were small. The bathroom in our room was in need of a good elbow grease, especially the shower. The shower cubicle was tiny. Due to the white tiles the stains were very visible. Breakfast was also very average. However the location was excellent, within walking distance to the metro line & mall of emirates.

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Helpful?
Thank Puyat_69
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Mall of the Emirates Hotel. We find it essential to constantly improve our guests experience and therefore very grateful for your constructive feedback. We are deeply disappointed that you felt the service was not at par with your expectations; rest...

Kochi (Cochin), India
Reviewed 1 week ago

We stayed in the hotel from 23-26th Dec 2016, we had booked a family suite. It was real big room, with a master bed, sofa cum bed and another sofa and table in the room. had three bath rooms in the room. It was very comfortable for 4 of us(me wife and 2 kids(3 and 8 years)). Emirates Mall is...

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Helpful?
Thank SunilAravind
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay with us Novotel Suites Mall of the Emirates Hotel. We very much appreciate the very kind words towards the team members and the services of the hotel. We are all very pleased to know that you had an amazing stay and very much enjoyed...

Doha, Qatar
Reviewed 2 weeks ago

I have been staying at the Suites Novotel for the last 7 years. Now the bar is too smokey & the hotel looks tired. Checking IN & OUT is painful, even with the online pre-check in etc, etc........... Time to change to new hotel in Dubia.

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Helpful?
Thank dazk55
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Suites Mall of the Emirates Hotel. We value all forms of guest feedback as this serves as an opportunity to improve on services we offer. Please accept our sincerest apologies for the disappointment related to your stay. We would like to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 

Additional Information about Novotel Suites Dubai Mall of the Emirates

Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM464 - RM1,273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Suites Dubai Mall of the Emirates staff and other travellers.
27 questions
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Colorado Springs, Colorado
Nettetal, Deutschland
5 months ago
London, United Kingdom
11 months ago
2 months ago

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Questions? Get answers from Novotel Suites Dubai Mall of the Emirates staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Early you get good rates, family suite room is good value for money”
 of 5 bubbles SunilAravind, 5 Jan 2017 | Read review
“A little small but quiet and clean.”
 of 5 bubbles NovaScotiaZara, 24 Dec 2016 | Read review
“Away from the lift lobby”
 of 5 bubbles D4038AZsharonl, 22 Dec 2016 | Read review
“Ask if they have non smoking floors”
 of 5 bubbles Aeroguard, 27 Nov 2016 | Read review
“Any room is equally good if its a Novotel”
 of 5 bubbles A202, 11 Nov 2016 | Read review
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