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Sheraton Dubai Mall of the Emirates Hotel

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#73 of 545 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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1,938 Reviews from our TripAdvisor Community

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Showing 1,538: English reviews
Puchong, Malaysia
Reviewed 4 days ago NEWvia mobile

Extremely well connected hotel, its hassle free from airport via Metro. I can get almost anything I need from Mall of Emirates which is also connected to the hotel at Level 2 Very nice pool at Level 24, room is luxuriously comfortable. Its definitely one of the best hotel in town

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Helpful?
Thank Kevin_yeo
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Kevin_yeo, Thank you for taking the time to share your feedback with us. Our hotel is indeed directly connected to Mall of the Emirates featuring over 560 stores and entertainment activities for all ages. The mall is also linked to the metro, as you very well mentioned, allowing our guests to easily explore the city. Once again, thank you...

Reviewed 6 days ago NEWvia mobile

I would to comment on the workers ,their Attention to guest ,their attribute to guest,behavior, dressing & friendly also punctual This are Faisal,Melvin,Ramadan,nadir,raiz,Aaron,Katrina,Dipti,Nadeem and tariq

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Helpful?
Thank Abdullahi N
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Abdullahi N, Thank you for taking the time to share your feedback from your recent stay with us. I am delighted to read that our associates were able to make your experience as comfortable as possible and rest assured that I have shared your kind words with all of them, in particular with Faisal, Melvin, Ramadan, Nadir, Raiz, Aaron,...

Copenhagen, Denmark
Reviewed 1 week ago NEW

This hotel is conveniently located right at the Mall of the Emirates and very close to the Metro Station. Our room was large and comfortable with a great soaker tub and the beds were fantastic! The breakfast buffet is very good, with an excellent omlette counter and friendly, helpful staff. The spa is excellent as is the rooftop pool. I...

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Helpful?
Thank fiona519
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear fiona519, Thank you so much for taking the time to share your feedback with us. I am delighted to read that you enjoyed our convenient connection to Mall of the Emirates, as well as our rooms, rooftop pools, Shine Spa, as well as our breakfast. Furthermore, it is always a pleasure to read such positive comments from our guests...

Ho Chi Minh City, Vietnam
Reviewed 1 week ago via mobile

I've been a loyal customer of the Sheraton chain for over 2 decades and for the most part, I've always been very happy with the hotels. So during this recent trip to Dubai, I decided to stay at the Sheraton MOE on the back of the positive reviews on Trip Advisor. The best thing about the hotel was its location...

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Helpful?
3Thank ChrisOSP
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear ChrisOSP, Thank you for taking the time to share your feedback with us. I am sorry to read that you encountered some issues with your check-in, room amenities and service during breakfast. However, rest assured that I have shared your comments with the team and this is being looked at. Furthermore, I would welcome the opportunity of discussing this...

Reviewed 1 week ago via mobile

Friendly staff, great service and awesome breakfast - rooms are well designed and spacious. I would recommend hotel for business or holidays. I will most probably be back there in a few months for work a related visit.

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Helpful?
Thank 694ketans
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear 694ketans, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed our facilities, breakfast and that our associates were able to make your stay as comfortable as possible. Once again, thank you for sharing your feedback with us and hope to have the opportunity of welcoming you back soon...

London, United Kingdom
Reviewed 1 week ago via mobile

Quick business trip to Dubai and settled on this hotel. Flight arrived late and check was good but had issues with my keys. ..Had to wait almost 45minutes for this to be sorted. Being a gold member I was told I had been upgraded but on checking my invoice it was the same rate I had initially paid for. Excellent...

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Helpful?
1Thank barts88
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear barts88, Thank you for taking the time to review our hotel, we always appreciate our loyal SPG member's feedback. I am sorry to hear that you encountered some issues with your room keys, however rest assured that I have shared your comments with the concerned departments and I would welcome the opportunity of discussing this further with you. Please...

Beirut, Lebanon
Reviewed 1 week ago via mobile

The hotel has an excellent location connected to the mall and metro station. The facilities provided be it business or leisure are very convenient and satisfactory. Rooms are spacious, clean, and well equipped.

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Helpful?
Thank rabs725
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear rabs725, Thank you for taking the time to share your feedback from your recent stay with us. I am delighted to read that you enjoyed both our leisure and business facilities, as well as our rooms and convenient connection to Mall of the Emirates and metro station, allowing our guests to easily explore the city's main attractions. Once again,...

Cape Town Central, South Africa
Reviewed 2 weeks ago via mobile

We stayed at the Sheraton Hotel for 4 nights during our visit to Dubai. From the front desk, housekeeping, breakfast and restaurant the service was just amazing. Although the hotel had an 80 percent occupancy the staff made us feel so special. On check in they upgraded us and gave us a room facing the Burj an amazing view. The...

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Helpful?
1Thank Rashid K
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Rashid K, Thank you for taking the time to review our hotel. I am delighted to read that you enjoyed your 4 nights stay with us and that our associates were able to make your stay as comfortable as possible. Furthermore, I am happy that you liked the views from your room and our convenient connection to Mall of...

Nairobi, Kenya
Reviewed 2 weeks ago

It was my first time in Dubai and I had been warned by a number of people not to expect a warm reception as there's a tendency of discrimination and bias towards black people in the Middle East. You can imagine how pleasantly surprised I was when I arrived at the reception and everyone was genuinely happy to receive my...

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Helpful?
1Thank Liz K
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Liz K, It is always a pleasure to read such positive feedback from our guests. I am delighted to read that our associates were able to make your stay as comfortable as possible and gave you some tips on the main places to visit in Dubai. Furthermore, our hotel is indeed directly connected to Mall of the Emirates featuring...

Reviewed 2 weeks ago via mobile

I really liked the rooms, they are spacious and comfortable. Food was ok I would have loved more variety in the buffet Staff is friendly and always willing to help. The view of the restaurant is amazing

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Helpful?
Thank inhouseguest
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear inhouseguest, Thank you for taking the time to share your experience with us. I am delighted to read that you enjoyed our rooms, views and that our associates were able to make your stay as comfortable as possible. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and hope to welcome you back soon....

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish, Mediterranean, Middle Eastern
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM943 - RM2,007 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Starwood EMEA, Booking.com, Priceline, Travelocity, TripOnline SA and Jetsetter so you can book your Sheraton Dubai Mall of the Emirates Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Spa Hotel in Dubai
#52 Family Hotel in Dubai
#69 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
44 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for rooms with good view and upgrades as applicable for SPG'ians!”
 of 5 bubbles Spglifeplat, 22 Dec 2016 | Read review
“Choose rooms that do not face the parking building”
 of 5 bubbles atrielle, 22 Dec 2016 | Read review
“Higher floors have better views.”
 of 5 bubbles peterv662, 18 Dec 2016 | Read review
“Deluxe Rooms having a city view”
  • View from our room
  • View from our room
  • View from our room
  • View from our room
  • View from our room
  • View from our room
 of 5 bubbles GPSNewDelhi, 8 Dec 2016 | Read review
“Choose a high room for the views”
 of 5 bubbles chrisdJ3859PQ, 6 Dec 2016 | Read review
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