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Sheraton Dubai Mall of the Emirates Hotel

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#71 of 543 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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1,905 Reviews from our TripAdvisor Community

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Showing 1,513: English reviews
Busselton, Australia
Reviewed 2 days ago NEWvia mobile

Everything about this hotel was excellent. The rooms and bathrooms are beautiful. The staff are knowledgeable and very friendly and helpful. The breakfast was delicious. We found the proximity to the Mall of the Emirates very convenient. Fantastic all round!

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2Thank Belinda1946
Bahrain, Pakistan
Reviewed 3 days ago NEW

stayed for 4 nights and found insects in the room. complained to the management and was told that they will "investigate" and they have the "best" pest control. are they sure they even have pest control?

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Helpful?
Thank ljubi2016
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Ms Sirri, Following on from our previous conversations, it saddens me to know that you did not have an enjoyable stay during your recent visit. As mentioned in my email, the room you were staying in is still marked as out of order and a registered pest control company has completed a full investigation of the room and confirmed...

Mitchellville, Maryland
Reviewed 3 days ago NEW

My two daughters and I enjoyed our four nights stay to celebrate our birthdays together. Great location and service. Loved being greeted by their greeter, who introduced us to Arab tea. What a great welcome as he gave us many tips each day. We plan to return.

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2Thank Roblyn H
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Roblyn H, Thank you for taking the time to review our hotel. I am delighted to read that our associates were able to make your stay as comfortable as possible and rest assured that I have shared your kind comments with all of them. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel for...

Dubai, United Arab Emirates
Reviewed 6 days ago NEWvia mobile

Me and my friends stayed all day at spa facilities and the pool which is very relaxing and so chilling not to mention the breathtaking view. Staff are very friendly yet very professional and accommodating from the lifeguards, chef Vincent of the Brunch after Dark and the super welcoming service by Jennifer in the Spa Reception. Definitely we will comeback...

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3Thank FerdinandReview
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear FerdinandReview, Thank you for taking the time to review our Spa and Brunch After Dark. I am delighted to read that our associates were able to make your experience a memorable one and rest assured that I have shared your kind words with all the team, in particular with chef Vincent and Jennifer. Once again, thank you for taking...

Cairo Governorate, Egypt
Reviewed 1 week ago NEWvia mobile

It has a great location linked to the emirates mall and the hospitality is amazing, good spaces rooms and cozy beds , the food is amazing in the hotel and accessible to a lot of very nice Restaraunt's in a 5-10 mins walk.

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2Thank Ramy S
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Ramy S, I am delighted to read that you enjoyed our facilities and especially our convenient connection to Mall of the Emirates. Thank you for taking the time to share your feedback with us and hope to welcome you back soon for another memorable stay. Warm regards, Paul Dunphy General Manager

gateshead
Reviewed 1 week ago via mobile

Stayed here for four nights whilst visiting my daughter who works in Dubai. We chose the hotel for its great location adjoining the shopping mall and its close proximity to the metro. We arrived in the early hours of the morning and we were given a lovely warm welcome by the night manager Ramadan Sabet. Check in was quick and...

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3Thank Woodaz
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Woodaz, Thank you for the time you took to share your feedback with us. I am delighted to read that our associates were able to make your stay as comfortable as possible and rest assured that I have shared your kind comments with all of them, in particular with Ramadan. Once again, thank you for choosing the Sheraton Dubai...

Seattle, Washington
Reviewed 1 week ago

The club room was a very nice and Ishanne (A young lady from Morocco) who took care of us, was, attentive and professional. We recommend her for making us feel at home… Brava Ishanne! One thing that we thought you, also, need to know: The manager of the Turkish (a woman) restaurant was not a very good in handling a...

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1Thank Abel K
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Abel K, Thank you for taking the time to share your feedback with us. I am happy to read that Ishanne was able to make your stay as comfortable as possible and sorry to hear that you encountered some difficulties at Besh. Rest assured that I have shared your feedback with the concerned departments and this is being looked...

Reviewed 1 week ago

I stayed in club room in the club level using flexible rate & was disappointed from small Lounge & very low service they provide. Also, the corridor had bad smell which was covered by Air fresher. Valet parking personnel left bad smell (body Odor) in the car whenever they bring the car. The front desk were not very helpful as...

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Thank A Hamid A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear A Hamid A, Thank you for taking the time to share your feedback with us. I am sorry to hear that we were not able to meet your expectations and that you encountered some difficulties during your stay. I would welcome the opportunity to discuss these matters with you. Please do let us know how I can contact you...

New York City, New York
Reviewed 1 week ago

Attached to the Mall (yes the one with the indoor ski chalet), this business hotel is comfortable. My second time there. The biggest issue is with the check-in where there are always way more people waiting for service than their ability to handle. Once you get past it, the rooms are very comfortable and the service friendly and attentive and...

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Thank rnarisetti
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear rnarisetti, Thank you for taking the time to review our hotel. I am glad to read that you enjoyed our convenient connection to Mall of the Emirates featuring over 560 brands and entertainment activities for all ages. Furthermore, I am sorry to hear that you experienced some difficulties with the check-in, however rest assured that this is being looked...

Riyadh, Saudi Arabia
Reviewed 1 week ago via mobile

Its modest hotel..yes its new but services are poor swimming pool and gym are not upon expectation. I didnt like the food at all maybe because it is not oriental!! The staff is really welcoming and always ready to help so all credits to them...

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Thank rawad z
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear rawad z, Thank you for taking the time to share your feedback from your recent stay with us. I am sorry to hear that our rooftop pools, Sheraton Fitness and food selection were not up to your expectations. However, happy to read that our associates were able to make your stay as comfortable as possible. Once again, thank you...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM858 - RM2,498 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood EMEA, Orbitz, Hotels.com, TripOnline SA, Travelocity, Odigeo, Agoda, Priceline and Jetsetter so you can book your Sheraton Dubai Mall of the Emirates Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Spa Hotel in Dubai
#52 Family Hotel in Dubai
#68 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our 11th floor room was quiet and had a great view of the Burj Al Arab.”
 of 5 bubbles roblynh, 4 Dec 2016 | Read review
“All rooms are good at this hotel but just ask at reception.”
 of 5 bubbles chiswah1, 24 Nov 2016 | Read review
“nice view rooms 900 to 914”
 of 5 bubbles goodfather2015, 10 Nov 2016 | Read review
“Higher floors offer a view to Dubai attractions (Burj Khalifa, etc.) on a clear day.”
 of 5 bubbles GregoryK685, 10 Nov 2016 | Read review
“Any high room has a good view”
 of 5 bubbles Eric1313, 6 Nov 2016 | Read review
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