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Sheraton Dubai Mall of the Emirates Hotel

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#72 of 543 Hotels in Dubai
Certificate of Excellence
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1,907 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dubai Mall of the Emirates Hotel
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Showing 1,515: English reviews
New York City, New York
Reviewed 1 week ago

Attached to the Mall (yes the one with the indoor ski chalet), this business hotel is comfortable. My second time there. The biggest issue is with the check-in where there are always way more people waiting for service than their ability to handle. Once you get past it, the rooms are very comfortable and the service friendly and attentive and...

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Helpful?
Thank rnarisetti
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear rnarisetti, Thank you for taking the time to review our hotel. I am glad to read that you enjoyed our convenient connection to Mall of the Emirates featuring over 560 brands and entertainment activities for all ages. Furthermore, I am sorry to hear that you experienced some difficulties with the check-in, however rest assured that this is being looked...

Riyadh, Saudi Arabia
Reviewed 2 weeks ago via mobile

Its modest hotel..yes its new but services are poor swimming pool and gym are not upon expectation. I didnt like the food at all maybe because it is not oriental!! The staff is really welcoming and always ready to help so all credits to them...

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Helpful?
Thank rawad z
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear rawad z, Thank you for taking the time to share your feedback from your recent stay with us. I am sorry to hear that our rooftop pools, Sheraton Fitness and food selection were not up to your expectations. However, happy to read that our associates were able to make your stay as comfortable as possible. Once again, thank you...

New York City, New York
Reviewed 2 weeks ago

Had a very comfortable 3 night stay here. Professional staff, very accommodating and helpful. Great hotel for work. Incidentally, it is directly connected to the Mall of the Emirates, which is convenient if you want to take a stroll but stay within the comforts of air conditioning.

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Helpful?
2Thank Tony P
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Tony P, Thank you for taking the time to share your feedback from your 3 nights stay with us. I am delighted to read that you enjoyed our facilities and that our associates were able to make your stay as comfortable as possible. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and hope...

Sydney, Australia
Reviewed 2 weeks ago

My wife and I travelled to Dubai for the first time and we had a wonderful experience at this hotel. We were upgraded to an executive suite and the view and facilities were fantastic. We would have no hesitation in recommending this hotel.

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Helpful?
2Thank chiswah1
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear chiswah1, Thank you for taking the time to review our hotel. I am happy to read that you enjoyed our facilities and your overall experience at our hotel. Once again, thank you for the time you took to share your feedback with us and hope to welcome you back in the near future. Warm regards, Paul Dunphy General Manager

Dubai
Reviewed 2 weeks ago via mobile

Was not feeling well, all of the staff supported me as if I am within my family, however they facilitated any thing that will make my stay successful and pleasant...it cost me nothing but tanks and gratitude !🌟🌟🌟🌟🌟👍🏻

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Helpful?
1Thank Hussain A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Hussain A, I am delighted to read that our associates were able to make your stay more comfortable and rest assured that I have shared your feedback with the team. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and hope to welcome you back soon for another memorable stay. Warm regards, Paul Dunphy...

Reviewed 2 weeks ago via mobile

The Hotel is connected to the Mall of the Emirates , which is their greatest advantage. Reached early , room was not available, so had breakfast at the mall at 9 am. Pauls serves great omelets. Nadeem at the front desk was really accommodating and phoned me as soon as the room was available. View from the room was great,...

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Helpful?
Thank DSS-Bombay1
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear DSS-Bombay1, Thank you for taking the time to review our hotel. I am happy to read that our associates were able to make your stay as comfortable as possible and that you enjoyed the views from your room. Furthermore, we are indeed conveniently connected to Mall of the Emirates featuring over 560 stores from all over the world. Once...

Reviewed 2 weeks ago via mobile

Stayed for 2 nights as was visiting Gulf Food exhibition. Overall stay was comfortable, but the hotel is over priced. . Location is excellent considering the hotel is located next to the mall of Emirates, and close by to the Metro station. There should either be a renovation or ugradation of the hotel overall, or price should be reconsidered.

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Helpful?
Thank Shehryar S
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Shehryar S, Thank you for taking the time to share your feedback from your stay over Gulf Food. I am happy to hear that you had a comfortable stay and that you enjoyed our convenient connection to Mall of the Emirates featuring over 560 stores and entertainment activities for all ages. Once again, thank you for sharing your thoughts...

Norway
Reviewed 2 weeks ago

Sheraton Dubai Mall of the Emirates hotel is connected to the second largest shopping center in Dubai. Easily accessible by metro direct from airport. I appreciated the early check-in and upgrade to a spacious suite. Good service from friendly staff. Very quiet and clean rooms at this hotel.

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Helpful?
Thank Vallyty
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Vallyty, I am delighted to read that you enjoyed your stay and especially our convenient connection to Mall of the Emirates and metro, allowing our guests to easily explore the city's main attractions and airport. Once again, thank you for sharing your feedback with us and hope to have the opportunity of welcoming you back soon. Warm regards, Paul...

Riyadh, Saudi Arabia
Reviewed 2 weeks ago

My husband and I flew out to Dubai for the weekend. We enjoyed our stay at the Sheraton. The staff were very friendly and always helpful. The room were clean and of a good size. I will certainly be coming back soon!!

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Helpful?
1Thank nsth2016
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear nsth2016, I am delighted to read that you enjoyed your weekend stay at the Sheraton Dubai Mall of the Emirates Hotel. Furthermore, I am happy to read that our associates were able to make your stay as comfortable as possible. Once again, thank you for sharing your feedback with us and hope to welcome you back sometime soon for...

Oklahoma City, Oklahoma
Reviewed 2 weeks ago

I booked a week long stay for my parents while I traveled in and out of Dubai for work. The hotel's connectedness with my the Mall of Emirates, its proximity to the Metro/Subway were the main reasons why I booked this place for them so that they can walk around without having to get taxis everywhere. But what made this...

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Helpful?
1Thank Mo S
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Mo S, Thank you for taking the time to share your feedback. We are delighted to read that our associates were able to make your parent's stay as comfortable as possible and rest assured that I have shared your kind words with all the team, in particular with Sam, Hermaj, Chef Alaa, Rodel, Durga, Helena and Manjit. Once again,...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM823 - RM2,488 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Spa Hotel in Dubai
#52 Family Hotel in Dubai
#69 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a high room for the views”
 of 5 bubbles chrisdJ3859PQ, 6 Dec 2016 | Read review
“Our 11th floor room was quiet and had a great view of the Burj Al Arab.”
 of 5 bubbles roblynh, 4 Dec 2016 | Read review
“All rooms are good at this hotel but just ask at reception.”
 of 5 bubbles chiswah1, 24 Nov 2016 | Read review
“nice view rooms 900 to 914”
 of 5 bubbles goodfather2015, 10 Nov 2016 | Read review
“Higher floors offer a view to Dubai attractions (Burj Khalifa, etc.) on a clear day.”
 of 5 bubbles GregoryK685, 10 Nov 2016 | Read review
5 of 5
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