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Sheraton Dubai Mall of the Emirates Hotel

2,298 reviews
#93 of 563 Hotels in Dubai
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Traveller (1134)
Room & Suite (539)
Pool & Beach (106)
Overview
  • Excellent63%
  • Very good29%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“direct access”(90 reviews)
“dubai mall”(158 reviews)
“great hotel”(138 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,298)Write a Review
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1,106
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Show reviews that mention
All reviewsdirect accessdubai mallgreat hotelmetro stationexcellent locationthe burj al arabjunior suiterooftop poolthe club loungean upgradebusiness hotelduty managerlong flightspecial thanksemiratesfloormoe
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11 - 15 of 1,853 reviews
Reviewed 1 week ago

I had the pleasure of staying at this property again just last week. This time I was a tad bit disappointed. Whatever I write should be take as constructive criticism by the management and not otherwise please. I will be coming back to Dubai and...More

1  Thank ShoaibMotiwala
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 1 week ago

Dear ShoaibMotiwala, Thank you for taking the time to share your feedback with us. It is wonderful to know that your check-in experience added to your stay experience and that our service teams helped make your stay more memorable. I am sorry to hear about...More

Reviewed 1 week ago via mobile

This hotel is amazing good thing is connected to mall which is very positive point my family enjoyed a lot rooms are clean restaurant is good thanks to Deepti at Reception for giving us a good view room and accommodating us very early housekeeping did...More

Thank kapoor113
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 1 week ago

Dear kapoor113, Thank you for taking the time to share your feedback with us. I am so pleased to hear that your stay was so enjoyable and that the views of the Dubai skyline was so to your liking. I will thank Deepti on your...More

Reviewed 2 weeks ago

I LOVE this hotel; it's in a great location (attached to the Mall of the Emirates, indoor access to the Metro and close to a lot of other attractions). What I really love are the staff - they are all so friendly, helpful and welcoming...More

Thank Mary D
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 1 week ago

Dear Mary D, It is wonderful to hear that you enjoyed your stay with us so much and that our staff helped make your experience more memorable. It is great to know that our direct access to Mall of the Emirates helped make your stay...More

Reviewed 2 weeks ago

The most amazing thing about Sheraton MoE is its location. It was as though we were the guests of The Mall of the Emirates. Top that up with one of the best rooftop pools and you have a mighty winner! Right when the cab pulls...More

1  Thank Wali B
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 1 week ago

Dear Wali B, Thank you so much for taking the time to share such wonderful feedback and review with us. We are all so pleased to have provided such an enjoyable stay for you and your family. It is so great to know that our...More

Reviewed 2 weeks ago via mobile

My family and I stayed in Sheraton mall of the emirates which we really enjoyed, we stayed in room 1908 with very nice views, cleaning service was excellent and the staff were very pleasant and helpful, special thanks to Fatima in front desk, will definitely...More

Thank amn1250
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 2 weeks ago

Dear amn1250, I am so glad to hear that you and your family enjoyed your stay with us so much and that our views of Dubai's skyline was so to your liking. It is wonderful that our service teams helped make your stay more memorable...More

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123456371
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Pool
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$138 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#64 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$138 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#64 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1134)
Room & Suite (539)
Pool & Beach (106)
Dining (98)
Amenities (15)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
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Lauren A
22 January 2018|
AnswerShow all 5 answers
Response from Rahana R | Reviewed this property |
The hotel is located within the mall through a passage way, so if you are after shopping n just chilling then you need to travel far as the mall caters all kinds of food. There a rooftop pool which is lovely with an shaded... More
1
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6 January 2018|
AnswerShow all 7 answers
Response from Morag M | Reviewed this property |
I am unsure about the hotel's disabled facilities. You may need to check directly with the hotel. Sorry l can't be more helpful with this question
1
Vote
6 January 2018|
AnswerShow all 8 answers
Response from L2holiday | Reviewed this property |
The staff and manager were very accommodating and my partner with his limited mobility didn’t have any issues getting around.
1
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12345619
Room Tips
"Discuss the requirements with the reception staff. You might be lucky to find someone like Nadeem and end up..."
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"Skyline View is great as you have a view of Burj Al Arab, Burj Khalifa"
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"Facing the sea"
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"Request a room with a view of Burj Al Arab and/or Burj Al Khalifa."
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