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Sheraton Dubai Mall of the Emirates Hotel

2,302 reviews
#96 of 565 Hotels in Dubai
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Traveller (1148)
Room & Suite (545)
Pool & Beach (106)
Overview
  • Excellent63%
  • Very good29%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“direct access”(90 reviews)
“dubai mall”(158 reviews)
“great hotel”(138 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,302)Write a Review
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All reviewsdirect accessdubai mallgreat hotelmetro stationexcellent locationthe burj al arabjunior suiterooftop poolthe club loungean upgradebusiness hotelduty managerlong flightspecial thanksemiratesfloormoe
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661 - 665 of 1,855 reviews
Reviewed 11 December 2015 via mobile

This was my 3rd visit to the Sheraton at the Mall of the Emirates. Although a big chain hotel, the team at the Sheraton manage to make the hotel feel quite homely. Very friendly teams from reception, to restaurant and room service. An OK gym...More

1  Thank Ian F
Response from Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 14 December 2015

Dear Ian F, Thank you for taking the time to share your feedback from your stay with us. I am delighted to read that our associates were able to make your stay as comfortable as possible and that you enjoyed our convenient connection to Mall...More

Reviewed 7 December 2015

Stayed at this hotel on the last leg of our UAE vacation. The staff was great and very helpful. The food was good, we just didn't really like the burger. The breakfast buffet was spot on. Being connected to the mall was well worth it....More

Thank juzsayn
Response from Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 10 December 2015

Dear juzsayn, Thank you for taking the time to share your feedback from your recent stay with us. I am delighted to read that you enjoyed our facilities and that our associates were able to make your stay as comfortable as possible. Once again, thank...More

Reviewed 4 December 2015

Love this hotel for the distinct views it offers. Its centrally located in Dubai with a mall next door. The rooms are nice and swanky. The staff were friendly and efficient. Dining options are great. All in all a great hotel. Highly recommended!More

Thank KevinVjose
Response from Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 8 December 2015

Dear KevinVjose, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed our facilities, location and connection to Mall of the Emirates featuring over 560 brands from all around the world and a brand new...More

Reviewed 1 December 2015

Check-in / lobby is on the 5th floor. I was offered a room on a higher floor with great view. Club Lounge would cost a daily AED 300 ! Friendly staff. From hotel direct indoor excess to the Mall of Emirates with plenty of restaurants...More

Thank Scherpy
Response from Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 7 December 2015

Dear Scherpy, Thank you for taking the time to share your feedback from your recent stay with us. Our hotel is indeed conveniently connected to Mall of the Emirates featuring over 560 brands from all over the world and entertainment activities for all ages including...More

Reviewed 30 November 2015

From the moment we checked in, we knew we were in for a comfortable stay for the 5 nights we had booked. The customer service is fabulous. Check in was slick and uncomplicated - we opted to take the upgrade to Sheraton Club Lounge offered...More

1  Thank WLKennedy
Response from Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 1 December 2015

Dear WLKennedy, Thank you for the time you took to share your feedback from your recent stay with us. I am delighted to read that our associates were able to make your stay as comfortable as possible and rest assured that I have shared your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Pool
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$133 - US$421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#67 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$133 - US$421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#67 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1148)
Room & Suite (545)
Pool & Beach (106)
Dining (98)
Amenities (15)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
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Lauren A
22 January 2018|
AnswerShow all 5 answers
Response from Rahana R | Reviewed this property |
The hotel is located within the mall through a passage way, so if you are after shopping n just chilling then you need to travel far as the mall caters all kinds of food. There a rooftop pool which is lovely with an shaded... More
1
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6 January 2018|
AnswerShow all 7 answers
Response from Morag M | Reviewed this property |
I am unsure about the hotel's disabled facilities. You may need to check directly with the hotel. Sorry l can't be more helpful with this question
1
Vote
6 January 2018|
AnswerShow all 8 answers
Response from L2holiday | Reviewed this property |
The staff and manager were very accommodating and my partner with his limited mobility didn’t have any issues getting around.
1
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Room Tips
"Discuss the requirements with the reception staff. You might be lucky to find someone like Nadeem and end up..."
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"Skyline View is great as you have a view of Burj Al Arab, Burj Khalifa"
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"Facing the sea"
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"Request a room with a view of Burj Al Arab and/or Burj Al Khalifa."
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