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Jumeirah Zabeel Saray

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#39 of 545 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Jumeirah Zabeel Saray
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4,630 Reviews from our TripAdvisor Community

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Showing 3,939: English reviews
Oxford, United Kingdom
Reviewed yesterday NEWvia mobile

Great Hotel, so many 5star hotels in Dubai, however this is definitely 5+ make sure you will take the Friday Brunch which is simply amazing, taxi from airport approx 40min, it's on the end of the Palm, ask for sea view not palm view, it's nicer staff are great and helpful, only 20 min to the Emirates shopping Mall by...

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Helpful?
1Thank Gerry2968
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Gerry Thank you for a wonderful review about our hotel. We are glad that you enjoyed your stay in our resort and that we were able to deliver a memorable holiday experience. The team looks forward to welcoming you back in the near future. Best regards, Nandana A Wirasinha Executive Assistant Manager

Reviewed 2 days ago NEWvia mobile

Wow! What can I say! This hotel is FANTASTIC!!! The value for money is IMPECCABLE!! We stayed half board for 7 nights and got 14 food vouchers! We could use these to have any 3 course lunch or dinner and breakfast was included. The rib room was the most amazing place in the world!!! I have never tasted any food...

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Helpful?
1Thank Sophie K
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Sophie, Thank you for staying with us over your honeymoon. The team here are delighted that we could create a memorable holiday experience. The Rib room team are delighted to read about your comments about the service and food that they deliver. It indeed is motivating and matters to us to know that we could deliver a flawless experience....

Durham, United Kingdom
Reviewed 2 days ago NEWvia mobile

This is our second time here best time to come very quiet and just nice temperature had a issue which was not there fault reception changed our rooms from 442 to 481 I would like to express our gratitude to 2 members of your team in the plaj especially nimesha she remembered our drinks room no all the time very...

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Helpful?
Thank mark r
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Mr Mark, Thank you for a great review about our hotel. I will share your great feedback with Suranjith and Nimesha and commend them. As you have two more days remaining, please dont hesitate to reach out incase if you need any assistance. We look forward to welcoming you back in the near future. Best regards, Nandana A Wirasinha...

Dubai, United Arab Emirates
Reviewed 3 days ago NEWvia mobile

One of my favorite Jumairah hotels. Located in Palm Jumeirah crescent in a breath taking place over looking the Gulf water. The design style is mainly Turkish with outstanding decorative elements. The hotel has some of the best restaurants in town for different cuisines like Lebanese, Indian, Turkish, Chinese, and lots more.

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Helpful?
1Thank Ahmed A
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Ahmed Thank you so much for the great review you have shared with our guests. We are delighted to note that you enjoyed your stay , services and facilities of our opulent resort. We look forward to welcome you back Best regards, Nandana A Wirasinha Executive Asst. Manager

London, United Kingdom
Reviewed 3 days ago NEW

This is an Overstated, Opulant, Grubby, Resort Hotel. Having stayed 2-3 times a year at 5 star Dubai Hotels over the past 16 years. One and Only Royal Mirage. Ritz Carlton. The Palace Down Towm. Raffles. The Fairmont. Experiencing 5 star standards. This hotel falls well below the standards expected. The staff however are both charming and considerate . Rooms...

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Helpful?
2Thank PeterC157
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Mr. Champion: Greetings from Jumeirah Zabeel Saray. Firstly, I would like to thank you for taking my call yesterday. As we spoke, I am very grateful for your feedback that we will be working on to focus our improvements. It will be a pleasure to meet you on your next visit to Dubai to show you the improvements that...

Brisbane, Australia
Reviewed 3 days ago NEWvia mobile

I was really disappointed with this hotel. It didn't meet expectations for a 5 star resort on numerous occasions. Service was lacking, the beds and pillows were extremely uncomfortable, the rooms were a little tired and finer details were missing. We booked an superior ocean view room but we were on the second floor and couldn't see the ocean at...

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Helpful?
2Thank SummerChaser
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest, Thank you for your review. We do take notice of your disappointment with regards to your stay experience in our hotel. We are very keen to know details of your service related feedback. I would appreciate if you can kindly write to me on nandana.wirasinha@jumeirah.com so we can make improvements. Many Thanks Nandana A Wirasinha Executive Assistant Manager

Matale, Sri Lanka
Reviewed 5 days ago NEWvia mobile

Great, it is simply a dream in every way. Service,clean no matter where you look and above all friendly in every way.Beach Service is Super because of the Staff and Clean Beach. Thank You Very Much.Super Schöne Hotel in Dubai.

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Helpful?
2Thank Yohan T
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Mr Yohan Thank you for a positive review about our resort. We appreciate it. Our colleagues in the pool and beach areas are delighted to note that their service delivery was helpful in ensuring you have a great stay experience with us. We look forward to welcoming you back to the hotel. Best regards, Nandana A Wirasinha Executive Asst....

Bratislava, Slovakia
Reviewed 6 days ago NEW

The hotel is placed at the end of the palm’s wing, so actually you are strictly depending to the taxis. Our arrival was in the midnight but the tunnel to the palm was completely stuck and our taxi was waiting for more than half an hour. I’ve already visited several hotels in UAE, so my review may sound rather critical....

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Helpful?
5Thank Fero967
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest, Thank you for your constructive review. We appreciate the feedback you have shared. As we are keen to improve to provide a better customer experience to you and other guests, I would be very much appreciative if you can kindly write to me on nandana.wirasinha@jumeirah.com In addition, I agree with your half board definition and would like to...

Melbourne, Australia
Reviewed 1 week ago NEWvia mobile

We booked this beautiful hotel through Luxury Escapes, as a stop over on way home to Australia from the Uk , It is one of the most beautiful hotels we have stayed at. Although it is not near anything , they do have a shuttle bus that takes about 30 mins to get to the shopping malls etc. Normally this...

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Helpful?
1Thank KathyTaylor727
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Ms Taylor Thank you for a wonderful review about our resort in the palm. We are glad that you have enjoyed your stay with us and look forward to welcoming you to Jumeirah Zabeel Saray again. We have taken note of your feedback with regards to the Alcohol costs and our other guests also have commented on the same....

London, United Kingdom
Reviewed 1 week ago via mobile

If you want luxury THAT'S the place to be! 👌🏻👌🏻 Dubai itself is soooo amazing, but this hotel overdone all our expectations!!! Its beautiful, friendly, relaxing and very very luxurious!! Stayed there for my husband's birthday and did not want to leave! Everything is great about this hotel. Although its not brand new modern top of the notch hotel but...

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Helpful?
1Thank Katie K
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Ms Katie Many thanks and we are so happy to note that you enjoyed your visit to our resort. It gives us great pleasure to know that we could meet and exceed the expectations of our guests at all times. Now the whole team is eagerly awaiting your next visit as we want to do more. Look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM1,072 - RM3,035 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai
Hotel Style:
#12 Family Hotel in Dubai
#15 On the Beach Hotel in Dubai
#18 Romantic Hotel in Dubai
#21 Business Hotel in Dubai
#38 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Jumeirah Zabeel Saray staff and other travellers.
240 questions
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Edinburgh, United Kingdom
Cardiff, United Kingdom

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Questions? Get answers from Jumeirah Zabeel Saray staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th Floor if you want a view. City view best for sea view with all day sun.”
 of 5 bubbles PeterC157, 21 Jan 2017 | Read review
“King sea view room on 3rd or 4th floor.”
 of 5 bubbles Chris_n_Jude, 16 Jan 2017 | Read review
“Either side is good, marina or beachside”
 of 5 bubbles gregoryo162, 15 Jan 2017 | Read review
“Book a club room”
 of 5 bubbles seanpurvis, 13 Jan 2017 | Read review
“Please choose a high floor”
 of 5 bubbles EmmaG998, 10 Jan 2017 | Read review
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