Salema from 8 15 to 816 Babul we come stay here for 10 days we are so happy with the hotel service especially staff name ni putu she is doing a good job we like the good and so far everything has been excellent 5 star hotel we will come back again
I have good experience every time i came to this hotel. House keeing is so cooperative and make my room always tidy. Good job Umer! Continue you good works. Kudos to the all staff. And alao to the laundry service. I need no worry for my laundry. The best!!!
My stay at the hotel was excellent starting from the security and reception team. The room was excellent with state of the are equipment. The bathroom was so big that I enjoyed taking a bath every 3 hrs
A fantastic stay, great rooms, great facilities, easy access to Al Ghurair shopping mall, large vibrant reception area with seating. Would definitely recommend. Awesome customer services offered by staff.
As a travelling businessman I have stayed at this hotel many times , purely for its good service and good location . However my last stay was a real disappointment - I stayed for 4 nights. To start off with I was given a room which was not what I had booked they refused to acknowledge that even though I showed them the proof . It was basically take the room or leave Not a good start that was just the beginning, first night i was woken up at 3am by a group of inebriated men coming back to their room from a night out . The noise of screaming shouting playing loud music which carried on well into the morning . I called security but nothing seems to have been , this carried on for the next 3 nights . The guest happen to be of Middle Eastern origin so the hotel seem to turn a blind eye to them . Next was the breakfast , I had to laugh it seems their cliental has changed from western tourist to tourist from Africa so hence the quality and standard of food has dropped dramatically for example omelettes were pre-made and piled up high so they were cold and hard , juices were from cartons And by the way for the 4 night my room was not once cleaned I would not recommend this hotel to any western visitors as you will be disappointed there are many better alternatives nearby So sad to see the demise of such a great hotel…
Dawyne (hope I got the spelling right),is what every company needs!...he's such a resourceful,kind and helpful lad. He welcomed us to the restaurant, keep askingbwhat we needed and kept checking on us..to us as employers and company/colleagues were were humbled by his service...and challenged too.. He was happy to serves us and did it quite quick and fast. We were glad we choose swisshotel and it never disappointed abit. He encouraged us to try put the desserts and said we would love them.. he got us refreshments time to time. Even when we were done dinner he kept coming to check if we were fine...I mean not all staff will fo that!. When we were done he came to thank us for choosing Swisshotel and that we are always welcome back!. Dawyne you are a champion and a star Swisshotel must be grateful to have a staff like you.. We shall surely come back to Swisshotel if not for anything much dinner ,more and more so Dawyne!…
Excellent hotel. Located next to al ghurair centre. Room was extremely spacious, beds were very comfy, swimming pool was big. Staff were extremely polite and helpful, cleaners did a great job. Overall we loved our stay. Ps. Download the careem app, as this is extremely helpful when ordering taxis in and around dubai.
It’s an excellent service Swiss otel, been logging here since 2016. Looking for more years Insha’Allah. Restaurant service 1 of the best, met prasant an awesome fello very nice and kind in service too.
Praneeth provides good service thank you great experience he is excellent guy keep him i like to visit again its good clean hotel too and all staffs are good and friendly very nice experience will come back again
Ni Putu is an amazing room service attendant. She is always happy to help and goes the extra mile to take care and ensure that our room is nice and clean. She is very child and family friendly and would always recommend her to clean any room. Swisshotel is is very convenient to all local and accessible to all areas via metro,taxi and shopping malls on arrival please ask customer service for ni Putu as she always puts a smile on everyone’s friends and always happy and smiling.