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Four Points by Sheraton Bur Dubai

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Traveller (324)
Room & Suite (296)
Dining (144)
Ratings and reviews
#219 of 578 Hotels in Dubai
Certificate of Excellence
  • Excellent35%
  • Very good46%
  • Average14%
  • Poor3%
  • Terrible2%
Travellers talk about
“bank street”(22 reviews)
“antique bazaar”(19 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Concierge
Spa
4 Star Hotel
A four star property located on the well known "Bank Street" in Bur Dubai. The hotel features 125 guest rooms and suites with 3 restaurants including a pub. It is only a few minutes walk from major shopping centers, the old souks, Meena Bazaar, Dubai Museum and Khalid Bin Waleed Metro...
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Location and contact
Four Points By Sheraton Bur Dubai Khalid Bin Al Waleed Rd 113 | "Bank Street," Bur Dubai, Dubai 33196, United Arab Emirates
6.9 km to Dubai Airport
120 restaurants are within a 0.5 km radius
0.9 km from Dubai Creek
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,028)
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All reviewsbank streetantique bazaartwo metro stationskhalid binmeena bazaarindian restaurantal fahidigreen linespg membersuper markethotel is locatedenglish pubtravel deskbusy roadbreakfast spreadcomfortable staygold souk
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1 - 5 of 878 reviews
Reviewed 5 days ago

Positives - Centrally Located in Bur Dubai - close to Fahidi Metro Station.. good for tourists on short stay - Busy street - lot of shops and some restaturants nearby - Live music in Indian restaurant Negatives - property looks old and carpets also very...More

Thank Srini-Bahrain
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 3 days ago

Hi Srini-Bahrain, Thank you for taking the time to complete this Tripadvisor review in regards to your recent stay at the Four Points by Sheraton Bur Dubai. We appreciate your comments about our location and the entertainment at Antique Bazaar. We will share this to...More

Reviewed 1 week ago via mobile

Good hotel in central location, less than 5 mins walk from Al Fahidi metro station. Taxi from airport around 20 mins (Dhs 55-60). Next to supermarket, banks and restaurants with lots of taxis outside. Room was quiet, clean and spacious. Courteous staff, easy check in...More

Thank ranipendse
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 3 days ago

Hi ranipendse, Thank you for taking time to write us a review, we are glad to know that you felt safe during your stay. We understand our guest’s needs and it is our aim to provide our guests with the highest levels of service and...More

Reviewed 1 week ago via mobile

we stayed in the hotel for 2 nights.... good place to stay ... very courteous staff .... the hotel is located very close to both metro stations as well as the to the central market... the valet parking staff were also very efficient .....More

Thank Anil M
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 3 days ago

Hi Anil M, Thank you for sharing with us such a wonderful review on Tripadvisor. Your recognition of our product, customization and service is appreciated by all of us. It is our endeavor to provide our guests with the highest levels of service and comfort...More

Reviewed 2 weeks ago via mobile

We stayed at this property for 2 weeks in June. My very first experience at the hotel wasn’t pleasant - as I reached with my luggage, there was nobody at the door and I had to lug it up to reception myself. I was made...More

Thank naman95
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 2 weeks ago

Hi naman95, Thank you for taking the time to write a review about your stay at Four Points by Sheraton Bur Dubai. We appreciate your wonderful comments about our room, housekeeping service, pub and our overall customer service. We'll be sharing this to the team....More

Reviewed 2 weeks ago via mobile

A good experience always with this hotel. I have stayed here more than 15 visits and always well taken care. Only suggestion the Gym definitely needs an upgrade. The AC is not effective and the Equipment’s need a change. The breakfast can be priced more...More

Thank Troy21
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 2 weeks ago

Hi Troy21, We are happy to know that you always have a good experience when staying with us. Thank you for taking the time to write a review about your stay. We have noted your suggestion about our gym and comment about the breakfast. One...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$53 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 Family Hotel in Dubai
#100 Romantic Hotel in Dubai
#109 Business Hotel in Dubai
#186 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$53 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 Family Hotel in Dubai
#100 Romantic Hotel in Dubai
#109 Business Hotel in Dubai
#186 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (324)
Room & Suite (296)
Dining (144)
Pool & Beach (33)
Amenities (28)
Questions & Answers
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Scarlett P
25 March 2018|
Answer
Response from Sherlock_Holmes_007 | Reviewed this property |
Hi, The shuttle leaves the hotel at 9am every day.....there are no other shuttle services throughout the rest of the day. They drop you off at the public beach which is about a 25 minute ride away, but there are sunbeds... More
0
Votes
mathewlovelyn
Hi, I wanted to celebrate my birthday weekend in Dubai and hence selected Four Points as I had had a brilliant experience staying at Four Points by Sheraton in Pune for about 3 weeks last year. This turned out to be infuriating and a disaster. The room didn't have basic amenities like a microwave and the iron box and electric kettle were broken. My partner had to stand beside the kettle and hold it in a peculiar position to get the water heated up for a cup of tea or coffee. The iron box was squirting out hot water when used. It was dangerous. The toilet paper was of the lowest quality and the slippers in the room were unbranded. The toiletries weren't replenished on a daily basis and I had to keep calling the front desk to have it done. The bed linen wasn't changed daily even though it was dirty and the sheets had stains on it. I wanted two slices of pizza heated up and the front desk made such a big deal out of it and refused to do it. It was just ridiculous given the fact that there is an indoor kitchen. I requested the kitchen staff to clean a pomegranate for me, and they just cut it and brought it back. I had to clean it myself (when they had promised to cut and clean it hygienically). My birthday card left in the room by the hotel pissed me off ... my name was spelled incorrectly and my gender was changed (Mr. Lovely instead of Ms. Lovelyn). No value added service was given to make up for this goof up and complimentary for my birthday. The towels in the room were too small and even though there was a bath tub in the room, no bubble bath liquid was provided by the hotel. I had to go to a departmental store at night and get it by myself. Nobody wiped my car at the hotel before bringing it upstairs - valet parking. When I arrived, no welcome drink was proactively offered, I had to ask for it.Each time I called the reception, they used to address me as Mr. Mathew instead of Ms. Mathew which was very annoying. The choice of food wasn't great for breakfast and there was no variety in addition to it being insipid. Same stuff everyday and the table service wasn't great at all. The waiters were racist and didn't treat Indians well. The room rent was deducted from my card a day before i checked in and a detailed bill wasn't sent to me. Nobody even bothered to call me from the hotel to explain the taxes and breakdown to me before deducting the money. Each time I asked for water, they gave me fewer bottles than requested for. Overall, a very disappointing experience and I will never choose Four Points again in my entire life. I hate your hotel!!!
22 March 2018|
AnswerShow all 4 answers
Response from Ianfung | Reviewed this property |
Totally correct! Microwave are normally available in apartments with kitchen NOT normal hotel rooms. The Four Point is a good 4* hotel and looks like you need a five * hotel....
1
Vote
lalani_13
Hello: We are planning to visit Dubai in November this year and as per view, we are thinking of staying at this hotel but we have few inquiries before booking this hotel. What is the difference between Classic Room and Preferred Room(view)? Are both types room on higher floors> How many floors this hotel has? Someone suggested to get the room on higher floor preferable above 4th floor? Someone wrote that breakfast room is small and gets busy? What are breakfast hours? What do you get for breakfast? (lots of varieties) like egg and waffals station, yogurt, fresh fruits, fresh fruit juice, toast, butter, jam, tea/coffee, muffins and pastries and some indian dishes also like what? Which shopping mall free shuttles takes you and are there specific times for the bus to drop us and what is the specific time for shuttle to pick us? Are the elevator fast? The room has tea/coffee maker with tea bags and coffee bags, free toiletries, how many bottle water they give you per room per day? Is there a fridge also or just mini fridge? How far is Meena Bazaar and Abra from this hotel? How long it takes to walk to those places? There is also FREE WIFI in the room? Which large mall is near the hotel? Thanking you very much for all the details in advance. we also understand that SANJEEV is the cluster G.M. and Mr. Santanu kumar is the supervisor as per reviews and we understand that this hotel is very clean, and rooms are big and staffs are very friendly and greets you all the time. with best regards from: LALANIS
25 January 2018|
AnswerShow all 6 answers
Response from Sanjeev_Gohlan | Property representative |
Hi Lalanis, Thanks for reaching out. To answer your questions: - What is the difference between Classic Room and Preferred Room(view)? This depends on which room are you going to be staying. However, prior to arrival you... More
0
Votes