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What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 16/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Dubai
Updated 16/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 893 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
Shangri-La Hotel, Dubai is an ideal starting point from which to discover the city’s dynamic energy. Strategically located on Sheikh Zayed Road, minutes away from The Dubai Mall, Dubai International Financial Centre (DIFC) and City Walk, the hotel offers 302 spacious rooms and suites with stunning views of the Downtown Dubai skyline or the Arabian Sea. Asian-inspired dining options and a pool offering unobstructed views of the Burj Khalifa complete the experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free shuttle or taxi services
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Children's television networks
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
City View
Green
Languages Spoken
English, Russian, Arabic, Chinese and 2 more
Hotel links
Special Offer:Experience More with Breakfast & Free Upgrade
Location
Full view
95Great for walkers
Grade: 95 out of 100
159Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
Sheikh Zayed Road, Dubai United Arab Emirates
Name/address in local language
Getting there
Financial CentreDubai Metro6 min
Burj Khalifa/Dubai MallDubai Metro10 min
Car HireSee all Dubai car hire
3196Reviews206Q+A100Room tips
Reviews
Traveller rating
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Most Recent
We had the pleasure of staying at Shangrila for a year with the family in their apartments. The service was delightful for the most part. Kudos to their employee Moeen Khan who did over and above his job scope to make me and the family feel as comfortable as possible. The company should definitely hire more staff of this calibre !
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Kevin E. (ValueLabz.com) wrote a review Mar 2021
Rotterdam, The Netherlands15 contributions6 helpful votes
Hotel's Favourite
Amazing service, very good location and a really friendly staff that I have never experienced anywhere before. One of the doormen (Yasser) did an amazing job at a time where I forgot my phone in a taxi. Just 60 minutes later I have received my phone back thanks to the help of him. Apart from that, whenever you need anything the staff is always very helpful! Service is on another level - Highly recommended
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Date of stay: February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 14 Mar 2021
Dear ValueLabz, Thank you very much for choosing Shangri-La Hotel, Dubai for your recent stay and sharing your positive feedback on TripAdvisor. Our goal for our guests is always to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. And we are indeed happy to read that your overall stay with us was exquisite and that our products and service standards were to you liking. I am honored to learn our team were able locate the missing phone of yours and ensured to deliver the great service throughout your patronage. We thank you for your kind words, it was our pleasure to be at your service. We certainly look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
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I am a frequent visitor of Shangri-Hotel and a long time member of Goldern Circle. Shangri-La Dubai stand out for business travel known for great service. I am impressed with the professional yet personal service of the staffs at the Horizon club. Cleaning (LWIN and others) and concierge staff are efficient and kind. I will continue to visit this hotel in the future.
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Date of stay: August 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Calvin L, Thank you for taking your precious time to write and share your positive feedback on TripAdvisor. We are thrilled to learn that you had an amazing time during your recent visit, and we thank you for your continuous patronage and loyalty. Your generous thoughts on the amazing service and attention offered by our colleagues, especially Horizon Club Lounge team and Lwin from Housekeeping are indeed rewarding. They will be delighted to be praised by our valued guests such as yourself, as your comments are a great encouragement for us to continue our commitment to create more memorable experiences for our guests. Our heartfelt gratitude for your patronage and we are certainly looking forward to welcoming you back again at Shangri-La Dubai in the near future. With kind regards, Hakan Ozel General Manager
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This is hands down one of the best hotel stays we have ever had. The hotel itself is gorgeous with unbeatable views on the burj Khalifa. The rooms are tastefully decorated and very confortable, and the food was delicious. But the best part of our stay was definitely the amazing staff who have made us feel at home. A special thank you to Karim, Denish, Janeth, Hossam, Lae and Cais. Thank you for making our honeymoon memorable.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Oum Kaltoum T, Thank you very much for your patronage at Shangri-La Dubai and taking your precious time to post your wonderful review on TripAdvisor. We are very delighted to read that you had a lovely stay with us and that you enjoyed our services, as well as incredible views overlooking Burj Khalifa. Your inspiring comments on your overall hotel experience you have labelled us as “amazing staff and gorgeous hotel” is very much appreciated. Thank you for praising the efforts of our colleagues, namely Karim, Dinesh, Janeth, Hossam, Lae Lae and Chris. It is truly an honor for us to be recognized in such an encouraging way as it is only through your valuable feedback that we are able to keep ourselves motivated in rendering our services truly from our heart and creating a memorable experience towards our guests. It was our pleasure to take care of you and we look forward to your next visit and warmly welcoming you back at Shangri-La Dubai in the nearest future. With best regards, Hakan Ozel General Manager
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It was a wonderful experience in Shangri-la Dubai, especially in lobby there was an excellent service with a genuine waiter Gede. For sure it’s a recommendation place to chill. Thank you for everything. The other restaurant that Chinese cuisine also has a really nice food. And also everyone is very warm welcome here
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Ayman A, I would like to thank you very much for choosing to stay at Shangri-La Dubai and taking your valuable time to post your feedback with excellent remarks on TripAdvisor. We are delighted to know that we were able to give you an outstanding service during your visit and that our colleagues, especially to mention Gede was able to ensure to take a great care of you. It is great to learn that you enjoyed the dining experience at our signature Restaurant Shang Palace and were satisfied with the warm welcome and the variety of cuisine. We thank you for your compliments, it was a great pleasure for us to be at your service. We are certainly looking forward to welcoming you back very soon at Shangri-La Dubai. Yours sincerely, Hakan Ozel General Manager
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I really appreciate the help and professional manner of amrit from the housekeeping he really managed all of our requirements as first as possible,The cleaning services was really great I'm really happy and enjoyed.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Afsri, We would like to thank you very much for taking your valuable time to write and post your precious feedback on TripAdvisor. We are very delighted to learn that you had an excellent experience and were satisfied with the attentive and courteous services provided by our fantastic colleague Amrit from housekeeping. Thank you for praising his effort, we continuously strive to ensure we always delight our valuable guests such as yourself with our uncompromising quality of products and services. It was our pleasure to serve you and we certainly look forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager
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+1
Hotel was just amazing, one of a kind, right from entering the door Sheila received us and handled everything to the room maintained by Krishna. The rooms a kept clean constantly with a perfect view of the sea and the city. Location is also perfect.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Try room 4006 👌👌, ask for Shiela at reception and Krishna for room cleaning.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Bonventure M, Thank you very much for taking your precious time to post your excellent review on TripAdvisor. We are delighted to learn you had an amazing stay with us and were very satisfied with our hospitality. We are also happy to note you enjoyed the breathtaking views of the sea and the incredible city of Dubai. Your kind compliments for Sheila who welcomed you and Krishna, who ensured to take a great care of you during your visit are indeed rewarding. At Shangri-La, we are obsessed with delivering heartfelt hospitality to our guests, creating moments of joy that truly matter. We thank you for your wonderful feedback and look forward to warmly welcoming you back at Shangri-La Dubai in the near future. With kind regards, Hakan Ozel General Manager
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We are a family from the UK, stayed at the Shangri-la Dubai for 5 nights in July 2022. The hotel is nicely located near restaurants, shops and even a grocery store few minutes away. Lots of pharmacies and few other shops open through out the night. The nearest metro is about 10 minutes away (walking distance) but Taxi will take you to the Dubai mall in few minutes. Check-in went smoothly and we had a very kind room upgrade, a room with the fantastic view on the Burj. I think your hotel has one of the best view on the Burj! Thank you very much for the balloons, cake, camel teddy, photos taken in the room and family photo taken on your 42nd floor's terrace for our daughter's birthday, she was indeed delighted and very excited. Thank you Mr Rifshaz Refai for your kindness and hospitality, you are an asset to Shangri-la and it was also a pleasure to meet you too. Breakfast was very nice and varied, lots of choices from Indian to Chinese soup. Indian dishes were always a real treat to eat, well done to the Indian chef. All the chefs during breakfast were very kind and willing to go the extra mile. The service during breakfast was also good, great service provided by 2 young Indian men (sorry couldn't remember your names!). A special thanks to Mr Binoy Ramachandran (restaurant manager) who came to speak to us on every occasion and made sure we were happy with breakfast and all. Unfortunately, Mr Ramachandran was on leave the last 2 nights of our stay so we were unable to say goodbye, just wanted to say thank you and you are also an asset to the hotel. Unfortunately, the manager (sorry can't remember the name but he was a tall slim man) who looked after breakfast when Mr Ramachandran was on leave wasn't very hospitable, wasn't willing to speak to anyone. In contrast, the ladies taking you to the tables for breakfast were always lovely and nice. Great Swimming pool area with a fantastic view on the Burj. Pool is open till very late in the evening. Unfortunately we missed your seafood buffet on Friday, so we will definitely return to the Shangri-la Dubai to try your seafood buffet. The Shangri-la signature orchid display is always a delight to the eyes. Your doormen were always kind and courteous. All in all, we enjoyed our stay! Thank you Shangri-la Dubai.…
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: Please upgrade for the Burj view room
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear ANIY17, Please accept our sincere thanks for choosing Shangri-La Dubai for your recent stay and taking your valuable time to post your beautiful write up on TripAdvisor. It is through valuable comments such as yours that we continuously keep ourselves motivated to always deliver the best experience towards our guests. First and foremost, happy belated birthday to your daughter! Our warmest wishes for her happiness and success! We are thrilled to learn that you had an amazing time, were satisfied with the guest room comfort along with its incredible views overlooking the Burj Khalifa and found our products and services excellent. We are humbly proud to read your kind comments on the hospitality and courtesy offered by our colleagues, specially to mention Rifshaz, Binoy, our lovely hostesses and the chefs at Dunes café who ensured to look after you. Our aim at Shangri-La Hotel is to delight and provide all our guests with the highest standards of service and comfort and our people cater to the needs of our guests with the utmost care, by rendering the services truly from their hearts. It will be my pleasure to convey your gratitude to all the team members. On another note, we regret that we fell short in meeting your expectations with regards to service flaws occurred during breakfast and thank you for addressing this matter to our attention. We will certainly discuss the concern with our division director involved. Thank you once again for your feedback and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Sincerely yours, Hakan Ozel General Manager
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One of the best Shangri La hotels around the world. However I had little issues with cold water in the shower. The pool has the best view I loved it. The Dunes cafe was a good experience for breakfast. As I came with business trip I had to get a taxi every 3 or 4 hours and I didnt have any problems thanks to Diyor (doorman) he was a nice gentleman. He took care of my luggages so I dont have to rush all the time. He arranged me taxi to Airport on time. Front office team F and B Housekeeping thank you for your hardwork for this gorgeous hotel. I will come back again.
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Date of stay: July 2022Trip type: Travelled on business
Room Tip: Be careful with shower water
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear John W, Thank you very much for taking the time to share your positive review on TripAdvisor following your recent event at Shangri-La Dubai. We are delighted to read that you received a great service throughout your visit and enjoyed our services, as well as the incredible views and the breakfast experience. Thank you for praising the efforts of our colleagues from Food and Beverage, Housekeeping departments, and special mention for Diyorbek. At Shangri-La Dubai, our dedicated and experienced people cater to the needs of our guests with the utmost care, and services rendered straight from the heart. It was our pleasure to take care of you. I once again thank you very much for your wonderful comments and we look forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager
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Thanks for the lovely time super!!! Hossend Deniua Janeth Lae Lae Cris Olga Draby Moustafa Super on our honeymoon trip. we have One great time at Dubai Shangri la. We come back soon in the 10th of aug 2022 for 5 nights Rgds Saskia en Christ Leijs
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 1 week ago
Dear Saskia and Christ Leijs, We thank you for your patronage at Shangri-La Dubai and taking your precious time to write about your experience on TripAdvisor. It is with great pleasure I read that you had an amazing experience and enjoyed our incredible services during your visit. Your kind words and compliments given towards the warm hospitality provided by our colleagues, namely Hossam, Dinesh, Janeth, Lae Lae, Cris, Olga, Oraby Moustafa are indeed rewarding. We go to great length to ensure that our guests are given the attention and comfort they deserve by delivering the services truly from the heart. It was indeed our pleasure to take care of you and we look forward to welcoming you back again at Shangri-La Dubai in the nearest future. With kind regards, Hakan Ozel General Manager
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PRICE RANGE
US$152 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel dubai, shangri la dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1 / Dubai International Financial Centre (DIFC)
NUMBER OF ROOMS
302
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Claim Your Listing Frequently Asked Questions about Shangri-La Dubai
Which popular attractions are close to Shangri-La Dubai?
Nearby attractions include Mantis Dubai (0.4 km), Blue Waters Marine (0.01 km), and Madouk Nights (0.4 km).
What are some of the property amenities at Shangri-La Dubai?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Shangri-La Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Dubai?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Shangri-La Dubai?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Shangri-La Dubai?
Conveniently located restaurants include Benjarong, Dunes Cafe, and AER Lounge Dubai.
Are there opportunities to exercise at Shangri-La Dubai?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Dubai have an airport shuttle?
Yes, Shangri-La Dubai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Dubai have airport transportation?
Yes, Shangri-La Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Dubai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.