We had the pleasure of staying at Shangrila for a year with the family in their apartments. The service was delightful for the most part. Kudos to their employee Moeen Khan who did over and above his job scope to make me and the family feel as comfortable as possible. The company should definitely hire more staff of this calibre !
Amazing service, very good location and a really friendly staff that I have never experienced anywhere before. One of the doormen (Yasser) did an amazing job at a time where I forgot my phone in a taxi. Just 60 minutes later I have received my phone back thanks to the help of him. Apart from that, whenever you need anything the staff is always very helpful! Service is on another level - Highly recommended
I am a frequent visitor of Shangri-Hotel and a long time member of Goldern Circle. Shangri-La Dubai stand out for business travel known for great service. I am impressed with the professional yet personal service of the staffs at the Horizon club. Cleaning (LWIN and others) and concierge staff are efficient and kind. I will continue to visit this hotel in the future.
This is hands down one of the best hotel stays we have ever had. The hotel itself is gorgeous with unbeatable views on the burj Khalifa. The rooms are tastefully decorated and very confortable, and the food was delicious. But the best part of our stay was definitely the amazing staff who have made us feel at home. A special thank you to Karim, Denish, Janeth, Hossam, Lae and Cais. Thank you for making our honeymoon memorable.
It was a wonderful experience in Shangri-la Dubai, especially in lobby there was an excellent service with a genuine waiter Gede. For sure it’s a recommendation place to chill. Thank you for everything. The other restaurant that Chinese cuisine also has a really nice food. And also everyone is very warm welcome here
I really appreciate the help and professional manner of amrit from the housekeeping he really managed all of our requirements as first as possible,The cleaning services was really great I'm really happy and enjoyed.
Hotel was just amazing, one of a kind, right from entering the door Sheila received us and handled everything to the room maintained by Krishna. The rooms a kept clean constantly with a perfect view of the sea and the city. Location is also perfect.
We are a family from the UK, stayed at the Shangri-la Dubai for 5 nights in July 2022. The hotel is nicely located near restaurants, shops and even a grocery store few minutes away. Lots of pharmacies and few other shops open through out the night. The nearest metro is about 10 minutes away (walking distance) but Taxi will take you to the Dubai mall in few minutes. Check-in went smoothly and we had a very kind room upgrade, a room with the fantastic view on the Burj. I think your hotel has one of the best view on the Burj! Thank you very much for the balloons, cake, camel teddy, photos taken in the room and family photo taken on your 42nd floor's terrace for our daughter's birthday, she was indeed delighted and very excited. Thank you Mr Rifshaz Refai for your kindness and hospitality, you are an asset to Shangri-la and it was also a pleasure to meet you too. Breakfast was very nice and varied, lots of choices from Indian to Chinese soup. Indian dishes were always a real treat to eat, well done to the Indian chef. All the chefs during breakfast were very kind and willing to go the extra mile. The service during breakfast was also good, great service provided by 2 young Indian men (sorry couldn't remember your names!). A special thanks to Mr Binoy Ramachandran (restaurant manager) who came to speak to us on every occasion and made sure we were happy with breakfast and all. Unfortunately, Mr Ramachandran was on leave the last 2 nights of our stay so we were unable to say goodbye, just wanted to say thank you and you are also an asset to the hotel. Unfortunately, the manager (sorry can't remember the name but he was a tall slim man) who looked after breakfast when Mr Ramachandran was on leave wasn't very hospitable, wasn't willing to speak to anyone. In contrast, the ladies taking you to the tables for breakfast were always lovely and nice. Great Swimming pool area with a fantastic view on the Burj. Pool is open till very late in the evening. Unfortunately we missed your seafood buffet on Friday, so we will definitely return to the Shangri-la Dubai to try your seafood buffet. The Shangri-la signature orchid display is always a delight to the eyes. Your doormen were always kind and courteous. All in all, we enjoyed our stay! Thank you Shangri-la Dubai.…
One of the best Shangri La hotels around the world. However I had little issues with cold water in the shower. The pool has the best view I loved it. The Dunes cafe was a good experience for breakfast. As I came with business trip I had to get a taxi every 3 or 4 hours and I didnt have any problems thanks to Diyor (doorman) he was a nice gentleman. He took care of my luggages so I dont have to rush all the time. He arranged me taxi to Airport on time. Front office team F and B Housekeeping thank you for your hardwork for this gorgeous hotel. I will come back again.
Thanks for the lovely time super!!! Hossend Deniua Janeth Lae Lae Cris Olga Draby Moustafa Super on our honeymoon trip. we have One great time at Dubai Shangri la. We come back soon in the 10th of aug 2022 for 5 nights Rgds Saskia en Christ Leijs