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Al Bustan Rotana - Dubai

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#98 of 544 Hotels in Dubai
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Al Bustan Rotana - Dubai
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1,280 Reviews from our TripAdvisor Community

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Showing 1,121: English reviews
Tweed Heads, Australia
Level Contributor
282 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 1 week ago

On a Business Class flight to Europe I had a transit time in excess of eight hours in Dubai, so my airline provided accommodation at the Al Bustan Rotana Hotel. I was provided with a chauffeur driven car to the hotel and arrived there at 1:45am. Several other guests were checking in at the same time and the reception staff... More 

Helpful?
Thank Richard A
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, We are delighted to know that you have had an enjoyable experience at Al Bustan Rotana Dubai. Thank you for your positive review and we look forward to welcoming you once again! Kind Regards, Emre Kocamustafaogullari Executive Assistant Manager More 

2 reviews
Reviewed 1 week ago via mobile

Amazing hotel and staff were very polite and pleasant! A big thank you to Arjun and others who sorted everything out as there was a bit mix up about the time but we managed to get a room asap. I stayed with my family the room was spotless and so comfortable definitely recommend this hotel so close to the airport..will... More 

Helpful?
Thank Rokshana K
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Many thanks for your review. My team and I are very happy that you have enjoyed your recent stay with us here at Al Bustan Rotana Dubai. We are happy to know that our level of service was up to your expectations and hope to see you once again in the near future. Kind Regards, Emre Kocamustafaogullari... More 

Chennai (Madras), India
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 1 week ago

I had a 12 hour stay at this hotel from breakfast to dinner. The check-in was good and the staff was very welcoming. There was a wide variety of food from the different continents for breakfast and lunch. The room was clean with all the basic amenities. The bed was also good. I was so full from the 2 meals... More 

Helpful?
Thank toms_m2
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you for your constructive feedback! We always strive to improve our service for our valued customers and will definitely take note of your comments to ensure that you have an exceptional stay with us when you visit us next time. We hope to see you in the near future once again Kind Regards, Emre Kocamustafaogullari Executive... More 

Stroud, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

As an airport hotel it was surprisingly pleasant and the rooms were well sound insulated. Plenty of restaurants to choose from but they were all pretty much deserted. Japanese and Thai were very good but even though we were the only table in the Lebanese the waiter could hardly be bothered to serve us or even take hist hands out... More 

Helpful?
Thank Spoke99
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you for your constructive feedback! We always strive to improve our service for our valued customers and will definitely take note of your comments to ensure that you have an exceptional stay with us when you visit us next time. We hope to see you in the near future once again Kind Regards, Emre Kocamustafaogullari Executive... More 

Kuwait City, Kuwait
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

I had my worse experience in this hotel. We were 5 couples and we reached the hotel in different times (less than half an hour between each) since we had different taxi-s taking us there. The reception staff are inexperienced. They gave each of us different prices at the same time. We had a couple who paid 520 AED and... More 

Helpful?
Thank Hourijig
Cranbourne, Australia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago

We had an early flight and arrived 8 hours before check-in time, we asked if we can leave our bags, and have been offered an upgrade to a club room with immediate availability, by the time we finish delicious breakfast our room was ready for us. We are very grateful for good advice from the staff and excellent customer service!... More 

Helpful?
Thank OLGA R
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you for your great review! It makes us happy to know that we have met and exceeded your expectations. We work very hard to ensure that the best quality of service is provided to our guests. Seeing it pay off in the end is what keeps us going! We will ensure that you get the 5-star... More 

Strasbourg, France
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 weeks ago

Great service, very good rooms with comfortable beds, nice staff, perfect location with a great food plaza nearby. This hotel matches the perfect criteria for a successful business trip or a short stay in Dubai. I became a repeater.

Helpful?
Thank Thierry2
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Many thanks for your review. My team and I are very happy that you have enjoyed your recent stay with us here at Al Bustan Rotana Dubai. We are happy to know that our level of service was up to your expectations and hope to see you once again in the near future. Kind Regards, Emre Kocamustafaogullari... More 

Kyrgyzstan
Level Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

Very good breakfast and Lunch , so delicious and many choice ! Near airport and metro station, big swimming pool inside hotel, and interior of hotel luxury, but not so many gold in there, beautiful hotel, Next I want to stay again

Helpful?
Thank Chachappa
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, We are delighted to know that you have had an enjoyable experience at Al Bustan Rotana Dubai. Thank you for your positive review and we look forward to welcoming you once again! Kind Regards, Emre Kocamustafaogullari Executive Assistant Manager More 

County Tipperary, Ireland
Level Contributor
202 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 3 weeks ago

We were checked in by the excellent Mohammed on November 5th. Our room was 222 and it was extremely comfortable with all necessary facilities provided. The wifi was fast, the pool was nice and temperature controlled with towels provided. I used the gym, which was excellent and fitted out with a squash court along with all the necessary machines and... More 

Helpful?
Thank munster4ever
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you for your great review of Al Bustan Rotana Dubai! We all work very hard to make sure that the best service is provided our guests in a great environment. It makes us happy to know that all this hard work pays off. I will personally ensure that all the colleagues you have mentioned get the... More 

co meath ireland
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 weeks ago

Just a short review as we only stayed one night due to a travel issue with Emirates. We were blown away by the staff at this hotel! They were SO welcoming and helpful. I would especially like to mention Brian at the door who was very professional.

Helpful?
Thank anned123456
Emre K, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you for your great review of Al Bustan Rotana Dubai! We all work very hard to make sure that the best service is provided our guests in a great environment. It makes us happy to know that all this hard work pays off. I will personally ensure that Brian gets the recognition he deserves. We look... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Al Bustan Rotana, Dubai showcases the modern luxury of a world-class five star hotel combined with warm Arabic hospitality in the heart of Dubai. Ideally located, the hotel is 5 minutes away from the Dubai International Airport and a 40 minute drive from Al Maktoum International Airport. The closest Dubai Metro station (Airport Terminal 1) can be reached in 5 minutes. The renowned Dubai Creek is accessible through a 10 minute drive, while the famous Dubai Gold Souk and Spice Souk are 15 minutes away. Major shopping malls including Deira City Centre, Festival City Mall and Mirdif City Centre are within a 15 minute drive from the hotel. Designed for comfort and convenience, the property’s 275 elegantly designed rooms & suites are furnished with modern facilities to match the needs of both leisure and business travellers. The hotel prides itself in its roster of seven dining options including Benihana and Blue Elephant, two of the most established and awarded Japanese and Thai restaurants in the city. The Al Bustan Rotana Convention Centre showcases 2,418 sq. m. of meeting space that caters to all types of events, from intimate meetings, gala dinners and huge weddings Stay fit and relax with the state-of-the-art facilities at Bodylines Fitness & Wellness Club featuring a temperature controlled outdoor swimming pool, a fully-equipped gymnasium, steam, sauna, massage rooms Jacuzzi, tennis & squash courts. ... more   less 

Additional Information about Al Bustan Rotana - Dubai

Address: Al Garhoud Near Dubai International Airport Casablanca St, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM556 - RM1,614 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Rotana - Dubai 5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Al Bustan Rotana - Dubai Hotel Dubai
Al Bustan Rotana Hotel Dubai
Hotel Style:
#31 Business Hotel in Dubai
#76 Family Hotel in Dubai
#90 Romantic Hotel in Dubai
#93 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Rotana - Dubai staff and other travellers.
11 questions
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Staffordshire, United Kingdom
9 months ago
Dubai, United Arab Emirates

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Questions? Get answers from Al Bustan Rotana - Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would suggest to get a non-smoking room, since the smoking rooms smell so bad cigarette”
 of 5 bubbles Hourijig, 20 Nov 2016 | Read review
“1st-floor rooms have direct access to the pool area.”
 of 5 bubbles 642olgar, 13 Nov 2016 | Read review
“Room not so big but standard room like every hotel Rotana”
 of 5 bubbles Chachappa, 8 Nov 2016 | Read review
“1st floor for pool”
 of 5 bubbles wildwadi1, 1 Nov 2016 | Read review
“The rooms with entry towards the lobby tend not to be so quiet.”
 of 5 bubbles 906sajjadk, 16 Oct 2016 | Read review
5 of 5
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