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Grand Excelsior Hotel Deira

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787 Reviews from our TripAdvisor Community

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Showing 656: English reviews
Doha, Qatar
Reviewed 21 March 2015

This is a pretty good hotel and the staff are very welcoming and friendly. My only comment would be that the rooms do not seem to be very well sound-proofed so you can hear people talking in the next room.

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Helpful?
1Thank Synapse105
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Synapse105, Thank you for the great feedback on the hotel and the service deliveries from our associates being welcoming and friendly. Your comments on the sound-proofing are well taken and will be addressed when the hotel will be undergoing it’s major renovation project in due course of time. We hope that we will have the pleasure to welcome you...

Colombo, Sri Lanka
Reviewed 19 March 2015

3 days of lovely memories. Good hotel, great location. Clean & spacious rooms. Amazing staff; especially Radhika at the front desk. Quick, efficient and friendly check-in. She welcomed us with a warm smile and was very hospitable and helpful throughout our stay. Thank you Radhika for going out of your way to make our stay comfortable & happy!You proved that...

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Helpful?
2Thank Ryan D
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Ryan D, Thank you for the great feedback, and we are pleased to hear that your stay was enjoyable and we were able not only to meet up with your expectations but also are delighted to know you had 3 memorable days of stay with us. Our associates are truly the strength of the warm hospitality we deliver, and...

New Delhi, India
Reviewed 16 March 2015

Nice hotel. Good upgraded to their club floor and as a platinum guest got complimentary breakfast and lounge access. Staff was nice and helpful. I used public transportation extensively and the hotel is like 1 km from the metro station so which was helpful. There are many Indian, Pakistani restaurants around the hotel which offer awesome food at great value.

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Helpful?
3Thank vachawla
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Vachawla, Thank you for the great feedback, and from your comments we understand that your stay was good. We hope that we will have the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manager

Sydney, Australia
Reviewed 15 March 2015 via mobile

We booked a club room, on check in at 1am after a 14hr flight we arrived, the front desk staff member said sorry we don't have any club rooms or non smoking rooms left. At this point we just wanted to go to bed so we took what ever was being offered to us and thought we would deal with...

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Helpful?
3Thank Sam M
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Sam M, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Reading your review, I realize that you did not enjoy your stay in our hotel. It is very disappointing to read that there have been some faltering experiences in your stay. Please accept my...

Singapore
Reviewed 14 March 2015

We had a great stay at this hotel. Not very far from the airport. Nice rooftop pool with view of the airport and flying aircraft giving an ''exotic'' experience. Breakfast is decent. What I like to share is our farewell moment. We were busy attending meetings since morning we didn't have time for lunch. By the time we got back...

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Helpful?
1Thank iamjohnny
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Ismziz, Thank you for sharing with all viewers your beautiful memory and experience as a guest at the Sheraton Deira Hotel. Our aim is to satisfy all our guests and meeting them at their point of need – we are happy to note that we could do that on your last lap of stay with us. We appreciate all...

india
Reviewed 14 March 2015

Wow., for this property the right word is wow. As i have stayed three four times in this property, I found this property as best for the price we pay . In all for food, for ambiance, for location, for nightlife, for in room dinning , for service and for size of rooms ., every thing I found excellent ,...

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Helpful?
Thank IndiaHello
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Indiahello, Thank you for the great feedback, and we are pleased to hear that your stay was ‘Wow’ in all aspects. We hope that we will have the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manager

Reviewed 9 March 2015

loved staying here. the whole experience was lovely. good food. wonderful staff couldn't do enough to please. lovely rooms. would definately stay here again. good position for city and shopping, and airport.

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Helpful?
Thank marilyn f
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Marilyn F, Thank you very much for taking the time to write a Trip Advisor review outlining your recent stay in our hotel. It is a pleasure to know that you loved staying at the Sheraton Deira Hotel and had an overall a lovely experience as our guest. We appreciate your vote of confidence of returning back to stay...

Reviewed 8 March 2015 via mobile

It was a nice stay of 5 days. We 26 doctors group all stayed in Sheraton Deita zhotel. We enjoyed good services, nice house keeping and helping staff. Nice breakfast. Good wifi service. Staff helped when wifi was not effective. They were courteous. The surrounding was nice. It helped us to have our purchases in near vicinity.

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Helpful?
Thank Mohammad I
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Mohammad I, Thank you for the great feedback, and we are pleased to note that your stay in Sheraton Deira Hotel more than met your expectations in all our products & service deliveries. We appreciate your kind complimentary acknowledgements on our associates courtesies & helpfulness extended during your stay. We hope that we will have the pleasure to welcome...

Dubai, United Arab Emirates
Reviewed 3 March 2015

Nice hotel with clean rooms but insist for the room in new part of the building which is on the side where swimming pool is located on the roof not on the Star studio side. The location is ideal for old part of city including Gold Sook, City Centre and airport. Faisal (Director of front office) was very attentive and...

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Helpful?
1Thank Ali A
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Mr. A Ali, Thank you very much for your review and appreciate your patronage of the Sheraton Deira Hotel. We have taken note of your comments and thank you for the kind word of compliment regarding our Mr. Faisal Khalil. We also appreciate the room tipper of staying in rooms in the new wing facing towards the al muteena...

doha
Reviewed 27 February 2015 via mobile

Stayed for relaxation and was expecting so much about the hotel granting that its a sheraton. Hotel was a little old but could have compensated with the service etc. First ever hotel ive stayed in that does not have turn-down service. Coming from a full day out and arriving back to our room which is exactly how we left it....

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Helpful?
4Thank summerbreeze01
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear john t, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Reading your review, I realize that you did not enjoy your stay in our hotel. It is very disappointing to read that there have been faltering experiences in different aspect of your stays ....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM245 - RM762 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#187 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
36 questions
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4 days ago

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take only maybe first or second floor, if you want to sleep at night.”
 of 5 bubbles goelsshobhit, 31 Jan 2017 | Read review
“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
5 of 5