Everyone that worked there were incredibly helpful and exceeded any expectations as they were willing to ensure all our needs were met and make our stay the most memorable. The staff were also really friendly and amazing to talk to and their attention to detail in their service is unlike anything i’ve seen at any other hotel we have stayed at, including management. Thanks to Faiz, Imam, Pratap and Arun who served us throughout our week staying at the hotel, as well as the manager Rajeev as they all recommended places for us to visit too as well as making our dining experience the best possible. The hotel lives up to their name as the grand hyatt was always spotless and the interior design was amazing like the gardens and koi fish ponds which were a nice touch. The hotel also smelled incredible like the elevator and the hotel rooms too which was also quite pleasant. Also the location of the hotel is also amazing since there is a cinema like a 5-10 minute walk away and a mall nearby too, with the only downside being that it was not next to a beach however this was covered by their shuttle to la mer beach which was beautiful. The facilities in general were amazing as i enjoyed visiting the gym too which was also an enjoyable experience.…
Stayed for 5 nights at the Grand Hyatt and thoroughly enjoyed our stay. From check in to check out the staff were polite and extremely helpful. My husband and I stayed in a garden view room which had plenty of space for the two of us. The room was very clean and comfortable. We wanted a few days of rest and we enjoyed our time by the pool during the day. The staff at the poolside bar and restaurant were lovely and looked after us all day. A big thank you to Nava, Kabila, Sameer and Asfar for your excellent service. Our favourite restaurant in the evening was Andiamo, the Italian. Food was really tasty and plentiful. Melissa was front of house and lovely to talk with and very good at her job. Also thank you to Ahmed who was in charge of Shisha. The grape and mint was an amazing combination. We will definitely return to the Grand Hyatt.…
Had the best time and the staff was very helpful and kind. We enjoyed our stay a lot! The rooms were very clean. Breakfast could have been better but overall that was a good experience as well. It was 20 minutes from dubai mall. Overall had a very good stay
Very pleased after my recent short stay at the Grand Hyatt Dubai. Everyone was doing tremendously well in making sure I got the best out of what the property has to offer. Staff is doing a great job in covering the large venues, and the efforts of staff to care for and attend to the high number of guests at this very large convention hotel are absolutely remarkable. I extend a warm thank you to the Grand Hyatt Dubai for a memorable and seamless stay, and congratulate the hotel’s management for their success and achievement in promoting such a level of service excellence throughout the entire property. I'll be looking very much forward to return on my upcoming visits to Dubai.
8 night getaway in the grand Hyatt , arrived around 09.00 and they had our room ready within an hour, our first impression of the hotel was very good, its the first time we have stayed in a hotel in this part of Dubai, so didn’t really know what to expect, you can only access the floor you are staying on via the lift, thought that was a good security feature. The room was spacious lovely and clean, bed really comfortable,there was also a desk and a sitting area. Pool area and grounds are kept immaculate there is an indoor pool if you want to get away from the heat of the day. We had a club room on half board but there was no through the day drinks available which was a bit disappointing , but the service we received in the restaurant made up for this, special thanks to Abhi Shivam and Rhi for there service but every single member of staff did the hotel proud, we have stayed in about 15 hotels in Dubai over the years and the staff here are second to none, thank you all for making our break so special …
The Grand Hyatt is a great hotel. From front desk to Concierge were very helpful. The rooms are large and clean. Excellent food. Great friendly staff. Shirvan Sharam Noyel and Clarisse we thank you. Thanks to the poolside staff also. Excellent.
I think the playing area should have been free for kids, rather than charging 50 dirham. I would like to see more activities for kids. Apart from the that the hotel was superb, excellent customer service skills, nice location not very far from the airport. I would definitely recommend it to my family and friends.
A great vacation every time at Grand Hyatt Dubai, Hotel rooms and service are the best, Mr. Siddharth Verma is always trying to ensure that all guests are well, I think it's great that he personally takes care of customer satisfaction, when I fell on my vacation, I get the message one day from siddharth director of rooms, how am i doing, if i need anything, i think it is unique to ask a guest how he is doing and if anything can be done for him would be 7 stars. The entire hotel has extensive areas in which one is welcome, this time we found the evening buffet meal in the collective restaurant very, very good, warm reception staff is right at the entrance and welcomes you with a smile thanks to Asmi, Rhihannon Sylvia, then it goes to them Tables personally from Veneeth, one of the best organizers and managers in the world, he does his work very professionally, the attitude, the welcome, the wishes, everything fits down to the smallest details, the collective evening buffet is very well attended and true to Mr. Veneeth's leadership with his Team Rajeev, Hazeem, Roy, Lissa, Abhi , Sridhar, Kajol to please everyone, during my trip many guests have been very happy with the service, then it goes to the Grand Club, in the Grand Club Clarrise and Pritam are always trying to provide the customers with the most delicious drinks, a professional super service, In the jacuzzi and steam sauna area, Mr. Hari took great care of the guests, the atmosphere was clean and relaxing. I would like to give a lot of praise to the Ball Boys and the staff in the parking lot and hotel entrance area, they always smiled and helped in heat like 50 degrees, great staff, And when you come home after all day having the best prepared room from housekeeping, Mr. Krishan and his team did an excellent job. one of the best 5 star hotel worldwide, for holiday or business alone or with family, all wishes will be fulfilled, royal feelings in dubai, With best wishes and thanks to the staff who make the Grand Hyatt 5 star possible. Kind regards Rana family…
A welcome return to our favourite hotel in Dubai to celebrate our wedding anniversary. The gardens and pool are beautifully kept and every one of the hotel staff we interacted with were warm, friendly and efficient. Excellent food, well presented room and excellent facilities.
Beautiful, love the different pools, room is large, clean and beautiful. Breakfast buffet ( food ) very small for the size of the hotel. I found drinks and poolside fare, very expensive. Service at pool excellent.
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