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Carlton Palace Hotel

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Carlton Palace Hotel
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746 Reviews from our TripAdvisor Community

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Showing 633: English reviews
Reviewed 1 week ago via mobile

Stayed at the Carlton over Christmas. It's an old hotel but great for people who like the classic styled Hotels. Staff were helpful and breakfast buffet was awesome. Room service and menu was awesome too. Would definitely recommend.

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Thank Sush K
London, United Kingdom
Reviewed 1 week ago via mobile

The building is beautiful but a bit outdated The staff was polite and friendly, but everything is old, we couldn't switch off the lights and had to call reception at 1am, they sent a person who had to take the lamp out. I was already in bed Also it was freezing and I couldn't control the air temperature, the air...

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1Thank Jennnia
Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Me and my husband stayed here for 1 night in January as compensation for being denied boarding on our Emirates flight home. The hotel itself is right in the centre in Deira and is only a 5-10 min walk from Al Rigga metro station. Personally we wouldn't have chose to stay in Deira due to it being further out from...

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Thank LouiseAndJames08
Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago

Stayed three nights at this hotel. Check in was smooth and timely, as was check out, even when busy. Staff were friendly, dedicated and very helpful. Beautiful hotel with impressive central staircase and lobby. Rooms were clean and beds made up with freshly laundered white sheets daily - excellent. Roof-top outdoor swimming pool lovely and well kept. The service we...

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Thank SweetPea5476
Amwaj Islands, Bahrain
Reviewed 2 weeks ago

Booked the Carlton Palace for 3 nights, two rooms during last week in December 2016. The Morning Breakfast is a good buy and serves quality food, pay the extra sum of money and buy it. The other choices locally are not nearly as good. Hotel rooms are clean, nice bed and rooms have a very recent rehab. Internet/WIFI fine, it...

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Thank renoelder
Reviewed 2 weeks ago via mobile

I have booked hotel from 1 Januray 2017 for 7 nights. But I could not make it because of the tragedy occured in my family as one of my family member has died. So I mailed them to change my dates but they refused to do so. This was my genuine reason but they did not listen. very bad experience...

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Thank Muhammad N
Hunenberg, Switzerland
Reviewed 2 weeks ago

We have stayed four nights in Carlton Palace. The hotel has a magnificiant lobby. The staircase was always a nice picture theme. The rooms clean and well equiped. Staff was very helpful. The hotel is in walking distance from the metro. Very convenient. We got a room on the 9th floor. It was located direktly under the roof. On the...

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Thank Christine A
Reviewed 2 weeks ago via mobile

Booked it for 4 nights 10th dec can't pick any fault lovely and clean great service location swimming pool only walking distance from city and locals shops do recommend. Reception staff is great no doubt i will book it again soon

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Thank mohammad k
Cebu City, Philippines
Reviewed 2 weeks ago

There are so many things that I loved about this hotel. First is that the location of this hotel is excellent; you can find a lot of convenience stores nearby and the metro is approximately 500 meters away from the hotel. The service is exceptional, with the staff being attentive and courteous, and the breakfast offerings of the hotel is...

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Thank Don G
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Don G, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. We were pleased to note that you appreciated the hotel facilities and services of our hotel, your encouraging review will help us constantly to improve our services. We...

Munich, Germany
Reviewed 3 weeks ago

The Carlton Palace Hotel is not far from Dubai International Airport and also close to the Gold Souk area. Taxis need about 10-15 minutes to the Mall of the Emirates. Very friendly and helpful staff. I dd not eat at the hotel, so no idea about this. But the rooms are nice and clean. Would definitively stay there again on...

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Thank claus0161
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Claus0161, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. We were pleased to note that you appreciated the hotel facilities and services of our hotel, your encouraging review will help us constantly to improve our services. We certainly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM415 - RM1,484 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#98 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#162 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Palace Hotel staff and other travellers.
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Questions? Get answers from Carlton Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor rooms more quiet; corner rooms are larger.”
 of 5 bubbles SweetPea5476, 7 Jan 2017 | Read review
“Rooms on the higher floors have less noise when construction work is going on in nearby sites .”
 of 5 bubbles renoelder, 7 Jan 2017 | Read review
“Love the roof top pool”
 of 5 bubbles Graeme Cochrane, 21 Nov 2016 | Read review
“Inform your travel agent that you prefer a non-smoking room.”
 of 5 bubbles josephinee786, 4 Nov 2016 | Read review
“All rooms are very good.”
 of 5 bubbles kickmyace, 13 Oct 2016 | Read review
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