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Auris Plaza Hotel

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#135 of 540 Hotels in Dubai
Certificate of Excellence
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Auris Plaza Hotel
Auris Plaza Hotel
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968 Reviews from our TripAdvisor Community

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Showing 606: English reviews
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Reviewed 2 days ago NEWvia mobile

Firstly I would like to start this review by pointing out it is NOT a 5 star hotel! The hotel itself is nice enough and clean but stains on carpets and small holes in bed sheets and towels does not represent a 5 star hotel in my opinion! What really ruined our stay here was the disgusting treatment that we...

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Helpful?
Thank Aleksandra S
Limerick, Ireland
Reviewed 6 days ago NEWvia mobile

We stayed here for 6 nights. Lovely hotel with friendly staff. Bed was extremely comfortable and rooftop pool was fab. We used the metro a lot to get around with the station being in the nearby mall Breakfast was tasty with a good choice of foods

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Thank sinead90
Baltimore, Maryland
Reviewed 1 week ago NEW

My views; 1)This is not a 5 star hotel. I would call it a 3-4 star hotel. 2)Bathrooms are clean but dated and room carpets have not been updated and have stains on them 3)Mall of emirates is close by but not an easy walk in the heat with kids 4)Valet parking for rental cars is a mess. There is...

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Thank cytoxanmd
Henderson
Reviewed 1 week ago via mobile

Most pathetic and disgraceful service starting at front desk by receptionist Nadia. She should not be there for bad repute and the first impression at the hotel, which actually dont deserve. First impression is the last impression to convince to come back.

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Helpful?
Thank Anees A
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Mr Anees Arshad, First of all, please let me thank you for taking the time to share your detailed comments further to your stay among us. Needless to say I was sorry to read that your guest experience was not exactly what you would have expected from a top rated Hotel. However, after investigation, I am informed that you...

Oxford, United Kingdom
Reviewed 1 week ago

We were due to fly back from Dubai to the UK, via Istanbul on 25th March, but due to sand and lightning storms, the incoming plane (Turkish Airlines) was not able to land. 10 hours later we were eventually told (by the one Turkish Airlines representative) that our flight had been cancelled and we were all to be transferred to...

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1Thank wantage71
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Wantage71, Thank you for your lovely review. We are thrilled to read that you enjoyed your recent stay at Auris Plaza Hotel. We are glad that you enjoyed the comfort, the cleanliness of your spacious and beautiful One Bedroom Suite and that the team was always at your service. We do appreciate your kind words with regards to the...

Reviewed 2 weeks ago

Arrived here late at night (well early morning) from the UK - check in staff were friendly and attentive and got me to my room quickly. The room on the 5th floor was fantastic - but the electronic lighting system not so!! Spending time figuring out how to turn the room lights off at 01:30 in the morning is not...

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Helpful?
Thank RichardInDorset-UK
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Richard, We sincerely thank you for choosing to stay at Auris Plaza Hotel and for sharing your wonderful experience with us. We are delighted to read your wonderful comments, it gives us the pleasure to know that you had an amazing stay experience especially getting your room early upon arrival as well as at our Pool bar area. There...

Lebanon
Reviewed 2 weeks ago via mobile

I chose this hotel because of it's location behind Mall of the Emirates (5min walk) & I wasn't disappointed. The staff was very friendly & helpful especially Samah at reception who was very helpful & Larry in the breakfast room who accommodated our requests for items that were not included in the buffet daily like sausages. The Buffet Breakfast had...

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Helpful?
Thank Shadia72
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Shadia72, Thank you for taking the time to write your review on TripAdvisor following your visit to Auris Plaza Hotel and it was a pleasure to have you in our Property. We do appreciate your kind words with regards to the service provided by our associates especially Samah upon check in as well as your breakfast experience in our...

Burnley, United Kingdom
Reviewed 2 weeks ago

This is a good standard Hotel for anybody having a stop over in Dubai. The rooms are good the breakfast is first class,and very clean. Would use again. It's mear five minutes to the Emerate Mail.Taxis are cheap but food is expensive. If you want a pint forget it

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Helpful?
Thank geoffro2016
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Geoffro2016, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your stay with Auris Plaza Hotel. We are glad to know that we succeeded in providing you a stay that left you truly satisfied particularly with the service delivery by all our associates especially your breakfast...

Atlanta
Reviewed 3 weeks ago

We lost a day of our stay at this beautiful hotel because our airline changed our departure time. Joey held our room for us, but they did not have anything special waiting for my wife's birthday like he said they would. I never mentioned it to them because I had also received an email stating they would do something special...

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1Thank EricAndLatrice
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Eric and Latrice, Thank you for taking the time to give us feedback on your stay with us. It is always very valuable for us to understand our guest experiences, so that we can continue to review our service standards. Thank you for acknowledging the positive elements of your holiday and for recognizing our team's efforts who contributed a...

Reviewed 4 weeks ago

Really it was a very nice stay , reception staff was very helpful specially Samah &kharen , rooms are very clean and nice pool in the rooftop. There are free shuttle to different malls and beach as well.

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1Thank Ines M
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Mrs Ines, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your stay with Auris Plaza Hotel. We value your positive feedback; your comments will definitely go a long way in motivating our associates to continue to give the exemplary level of service as experienced by...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
In the heart of Al Barsha, this hotel is just a 5-minute walk from the Mall of the Emirates. It features an outdoor swimming pool and a fitness center. Wi-Fi is free in all rooms and public areas. The spacious, air-conditioned rooms and suites at the Auris Plaza Hotel each have a sitting area with a flat-screen TV. They include deluxe linens and pillows, and the bathrooms have bathrobe and a hairdryer. Didon Restaurant serves a range of international and Arabic dishes with both options from the menu and buffet options. A 24-hour room service is also available. Hookah Lounge has a variety of Shisha flavors. Tour information is available from the 24-hour front desk, which also provides luggage storage. Free valet parking is available on site. The Auris Plaza Hotel is 5 miles from the Palm Islands and 9 miles from the famous Dubai Mall. ... more   less 

Additional Information about Auris Plaza Hotel

Address: Al Sarayat St, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM418 - RM1,307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Auris Plaza Hotel 5*
Number of rooms: 337
Reservation Options:
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Hotel Style:
#41 Family Hotel in Dubai
#66 Business Hotel in Dubai
#80 Spa Hotel in Dubai
#84 Romantic Hotel in Dubai
#124 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Auris Plaza Hotel staff and other travellers.
43 questions
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Questions? Get answers from Auris Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor give you a better view”
geoffro2016, 7 Apr 2017 | Read review
“Upper floors facing main street have best views.”
EricAndLatrice, 4 Apr 2017 | Read review
“will definitely be returning”
milym25, 27 Mar 2017 | Read review
“Near the emirates mall”
Laraamariei, 20 Mar 2017 | Read review
“There is construction near by, so ask to be away from that, sleep should be no problem then”
702Johnson, 8 Mar 2017 | Read review
5 of 5