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The Carlton Tower Hotel

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215 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Edinburgh, United Kingdom
Reviewed 30 September 2014

I have stayed at this hotel for about 1 week. I was visiting Dubai with a friend and the experience we had was absolutely amazing. The hotel staff were all, with no exception very friendly and professional. The swimming pool was O.K, it could be made better by extending the opening time until late, I suppose the weather in Dubai...

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1Thank Misfer64
London, United Kingdom
Reviewed 20 September 2014

We had a very good stay, especially thanks to Thomas from room service. He was excellent in his customer service and most helpful. He is a credit to the hotel. We loved seeing his smiling face everyday.

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1Thank MrAdam2014
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Mr. Adam, Thank you for your kind words and the time you took to write about your stay with us! It is a great pleasure to hear that you had a enjoyable experience and how one member of our team created such a positive atmosphere for all of you with his professional approach. All your impressions will be passed...

Reviewed 28 August 2014

We had the best stay here, it was very clean, the room was a nice size and a comfortable bed after two long flights. The staff were so helpful and went out of their way to help you. We could not dial the front desk when we arrived so I went down to let them know when we were doing...

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1Thank Lyn D
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Ms. Lyn, It is a great pleasure to hear you had such a pleasant stay with us and we highly appreciate that you took time to share your impressions. Creating a memorable experience for all our guests is our main focus at Carlton Tower Hotel. Your good words for our staff, comfort and good experience you had at Cafe...

Reviewed 23 August 2014

My husband and I spent three nights in Dubai as a part of our honeymoon. The Carlton Tower Hotel was very underwhelming. The rooms were okay, however the customer service was terrible. I had approached the reception counter a couple of times eg: I had no pillows on my bed, and I had wanted to ask a question regarding a...

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1Thank Natalie L
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Ms Natalie, We greatly appreciate that you took time to share your experience at Carlton Tower Hotel. The comments you've had during your stay were highly noted and we will carefully look and take appropriate measures where it is necessary. We truly value your comments as these help us improve our services. Please accept our sincere apologies for the...

Lamu Island, Kenya
Reviewed 12 July 2014

Stayed there for 4 nights and I really enjoyed it. Location on the Creek is best (close to gold souk, spice souk, metro and abra station). I booked a budget room. The room was small but big enough for a single traveller. There was a bit of view to the Creek. After two nights I wanted to change to a...

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1Thank JamboHouse
London, United Kingdom
Reviewed 12 May 2014

I came here with my mum for a 1 week holiday in May 2014. We came from London and very skeptical to the views of other reviewers on various websites. I must say that this hotel met all our standards and requirements! It is located in Diera by the creek with wonderful creekview right from your room! The view at...

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4Thank Yvonne N
London, United Kingdom
Reviewed 21 April 2014 via mobile

We were here on a family trip for the weekend. For the price we paid, we thought the hotel was quite decent. Yes, there are signs of the fact that the hotel is ageing. But I didn't think that was a deal breaker. We were on a higher floor so now bothered by any of the noise at the clubs...

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3Thank travebuff_m
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valued Guest, Thank you for your time to post a review during your recent stay. We are also delighted that you appreciate the hotel guest room overlooking the wonderful view of the creek. We truly value your constructive observations and feedback as this only helps us to continously evaluate and improve the facilities and services of the hotel. It...

Montreal, Canada
Reviewed 17 April 2014

We booked two rooms for 5 nights ... we changed our booking the next morning and went to another hotel (Traders). It was the best decision we took. The location of the hotel was great for our business trip in deira. The rooms were very small compared to what we expected from a 4* hotel. For those that don’t know...

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3Thank zakarov
olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are...

London, United Kingdom
Reviewed 14 April 2014 via mobile

A few words to sum up our experience... Rude reception staff Dirty rooms Everywhere stinks of smoke Very tired looking In summary, there are better places to stay in Dubai. Don't settle for this. We have seen much nicer hotels during our stay in Dubai, and think this hotel needs some serious work to compete.

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4Thank Travel5757
Helsinki, Finland
Reviewed 3 April 2014

I went second time to Dubai and both time I was staying at 4**** hotel, or I thought so. Second time I stayed in this Carlton tower hotel. Staff was really friendly but actually everything they promised didnt work. When we arrived our rooms were not ready. Staff told that we would get rooms in 2 hours, but actually we...

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Thank Mila R
olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Staying at the 4-star Carlton Tower Hotel Dubai in the heart of Deira offers hotel guests unrivaled views of the Dubai Creek. In addition to deluxe rooms and suites designed for both the business traveller and the leisure guest we are proud to be one of Dubai's most established hotels. Located on Baniyas Street, close to Naser Square and conveniently located within a 1-minute walk to Baniyas Metro Station offering unrivaled access to Dubai's Metro and transport network. ... more   less 

Additional Information about The Carlton Tower Hotel

Address: Baniyas Road, 19 | Deira Dubai Creek, Dubai 1955, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM397 - RM1,026 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carlton Tower Hotel 4*
Number of rooms: 158
Reservation Options:
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Also Known As:
The Carlton Hotel
Carlton Tower Hotel Dubai
Hotel Style:
#135 Spa Hotel in Dubai
#238 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Carlton Tower Hotel staff and other travellers.
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Questions? Get answers from The Carlton Tower Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfast time seemed to get busiest around 8-9am. It's a small restaurant so expect some wait time if you arrive at peak times.”
 of 5 bubbles OsmanSingapore, 4 Jan 2017 | Read review
“Well worth paying a little more for a creek view”
 of 5 bubbles Barney8000, 29 Dec 2016 | Read review
“rooms with sea view are amazing”
 of 5 bubbles hamdan2016, 18 Sep 2016 | Read review
“Ask for a Creek view room”
 of 5 bubbles muneeb529, 6 Sep 2016 | Read review
“Creek View is nice”
  • Creak View at night
 of 5 bubbles SWICKR, 16 Aug 2016 | Read review
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