We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Sheikh Zayed Road, Dubai 7143 United Arab Emirates
Lowest prices for your stay
Expedia.com
Hotels.com
ZenHotels.com
US$54
View deal
Official Hotel
Booking.com
SnaptravelUS$57
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1067)
360
Panoramas (21)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
Read more
Updated 31/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Carlton Downtown Hotel
Updated 31/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#317 of 896 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
Carlton Downtown is home to 361 rooms and suites, dining and lifestyle venues, spa, fitness center, tennis court, swimming pool and twenty three fully-equipped meeting rooms for conferences and events. This upscale hotel offers a range of entertainment options including Jimmy Wickets Sports Bar & Lounge and level 47 , the highest AL fresco rooftop lounge in Dubai. Carlton Downtown is situated on Sheikh Zayed Road, only two minutes' walk from the metro station and in close proximity to convention center , Dubai Mall, Burj Khalifa and other tourist and business destinations.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Nightclub / DJ
Kids stay free
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Poolside bar
Rooftop bar
Babysitting
Children's television networks
Kids pool
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, French, Arabic, Afrikaans and 5 more

Location

Full view
96Great for walkers
Grade: 96 out of 100
157Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
2269Reviews67Q+A100Room tips
Traveller rating
  • 1,212
  • 689
  • 197
  • 82
  • 90
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
COACH Rahmatollah wrote a review Yesterday
1 contribution
I am waiting for my Eid Gift.. with Abdul Kader & Taj & Ali & Mikael & Gerrard & Me and.. we are a regular, despites your staff are new, all is good.. spending my 1st Eid here with you guys xoxoxoxoxox
Read more
Date of stay: July 2022Trip type: Travelled on business
Helpful
Share
Sergio Antelo wrote a review May 2022
2 contributions
Hotel's Favourite
Carlton Downtown Hotel is one of the best places I‘ve visited in Dubai so far. The atmosphere, the people, the food and the kindness of the waiters makes it really comfortable to spend a night with friends or relatives. I would strongly recommend it to anyone visiting Dubai.
Read more
Date of stay: May 2022Trip type: Travelled with friends
Helpful
Share
Response from Olfa Gharbi, Owner at Carlton Downtown Hotel
Responded 25 May 2022
Dear sergi, Thank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Kind Regards, Front Office Manager
Read more
Pascal K wrote a review 5 Jul
3 contributions1 helpful vote
Dear Mr Ali and Ms Shanoya/Front Dest Office/Carlton Downtown Hotel 
I want you to know how much I appreciate the excellent service you provided during my Stay at Carlton DowTown Hotel. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to your establishment, and you can be assured that I will ask all my friends to stay at Carlton Downtown Hotel. Best wishes PK
Read more
Date of stay: July 2022Trip type: Travelled with friends
Helpful
Share
bonicasethi78 wrote a review 4 Jul
Gurugram (Gurgaon), India
SHANOYA at the reception is an asset to the organization. Also Dar in the F&B Department. We stayed in room 910 which is spacious and very comfortable. However, one bad experience I would like to share here. On the day of our checkout, we didn't get our room serviced. We got a late checkout too, as per request, but at the time of checkout when i asked for a for some water, i was denied saying that i can buy the water as it will be charged for. We were authorized 4 bottles per day and since our room wasn't serviced on the last day, no water was replenished. My point is that instead of being rude and unkind the person at the reception should have at least offered us water to drink at the time of checkout. so unethical and unprofessional behavior needs to be pointed out. Being from the service industry myself, i couldn't believe why he would refuse to offer us water to drink. Carlton is such a prestigious hotel and hence should thier their Front office staff well.
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: June 2022Trip type: Travelled with family
Helpful
Share
jkskjasmine wrote a review 1 Jul
New Delhi, India
Amazing stay. Beautiful rooms , Amazing food with amazing staff. Butter chicken was amazing. Friendly staff . It is located in centre from where all the tourist places are close by . View of Burj Khalifa was amazing from my room .
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: June 2022Trip type: Travelled with family
Helpful
Share
Response from Olfa Gharbi, Guest Services / Front Office at Carlton Downtown Hotel
Responded 3 days ago
Dear Jasmine,, Thank you for recommending Carlton Downtown Hotel after the experience you had with us! We are pleased to note that you enjoyed the comforts of our hotel including stay, room, food and staff. We would love to welcome you back in the nearest future. Kind Regards, Front Office Manager
Read more
Kafilat K wrote a review Jun 2022
1 contribution
They’re so good, they’re nice, their meals are great. Very good customer service, fantastic management, well coordinated staffs. They’re well organized and respectful. They’re cool and accommodating. I had an amazing experience.
Read more
Date of stay: June 2022Trip type: Travelled with family
Helpful
Share
Response from Olfa Gharbi, Guest Services / Front Office at Carlton Downtown Hotel
Responded 6 days ago
Dear Kafi , We appreciate the great rating you have posted and look forward to welcoming you back at Carlton Downtown Hotel in the near future. With best regards, Hosni Abdelhadi, chief Executive Officer , Carlton Downtown Hotel
Read more
Majiyagbe Baasi... G wrote a review Jun 2022
2 contributions
Raphael was such a great host for our breakfast routine every morning. Very attentive and very kind. He will always ask you how you are doing and if he can get you anything. Definitely recommend staying here. Thank you for the great service. We appreciate it a lot on our vacation. All staff and all experience was great overall. We will be staying here again.
Read more
Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Share
Response from Olfa Gharbi, Guest Services / Front Office at Carlton Downtown Hotel
Responded 6 days ago
Dear Maji , Thank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences. . We’d love to welcome you back again next time when you visit the area! kind regards, Hosni Abdelhadi, chief Executive Officer , Carlton Downtown Hotel
Read more
Martin Z wrote a review Jun 2022
1 contribution
Worst experience ever , i checked in there for 1 night it is business trip i stayed all night working slept around 5 am and hell what they started using drill from 8 am till now 4 hours non stop never recommend this they don't respect anyone even when i talked to reception arabic lady said sorry i cant do anything for you this simple like they dont care its nightmare not recommended at all save your money.
Read more
Date of stay: June 2022Trip type: Travelled solo
Helpful
Share
Response from Olfa Gharbi, Guest Services / Front Office at Carlton Downtown Hotel
Responded 6 days ago
Dear Martin Zico, Thank you very much for sharing your feedback about your stay at Carlton Downtown Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property satisfied and that they have a wonderful experience, however it seems that on this occasion we let ourselves down. as explained during our phone conversation we are always happy to assist you in all possible way ,We hope you can give us an opportunity to change your perception into a positive one on your next visit . Sincerely, Director Of Operations Olfa
Read more
Chetan J wrote a review Jun 2022
The room was good with all the required facilities. What I did not like is breakfast. Every alternate day the same breakfast dish. Compared to my other travels with the international hotels, this was not upto mark.
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: June 2022Trip type: Travelled on business
Helpful
Share
Mohammed A wrote a review Jun 2022
43 contributions24 helpful votes
The staff is very helpful, especially Mr. Abdulkader and Hassan from the reception desk. Also, the Valet staff and housekeeping are very helpful. However, the bath towels need to be replaced because they are too old.
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: June 2022Trip type: Travelled on business
Helpful
Share
Previous
123456
PRICE RANGE
US$72 - US$137 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Warwick Dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Dubai International Financial Centre (DIFC)
NUMBER OF ROOMS
361
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Carlton Downtown Hotel
Which popular attractions are close to Carlton Downtown Hotel?
Nearby attractions include Blue Waters Marine (0.3 km), Mantis Dubai (0.2 km), and The Perfect Gift (0.2 km).
What are some of the property amenities at Carlton Downtown Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Carlton Downtown Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Downtown Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton Downtown Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Carlton Downtown Hotel?
Conveniently located restaurants include Benjarong, Dunes Cafe, and 24th St. World Street Food.
Are there opportunities to exercise at Carlton Downtown Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Carlton Downtown Hotel have airport transportation?
Yes, Carlton Downtown Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Carlton Downtown Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Downtown Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Carlton Downtown Hotel?
The staff speaks multiple languages, including English, French, Italian, Hindi, Arabic, Filipino, and Afrikaans.