I am waiting for my Eid Gift.. with Abdul Kader & Taj & Ali & Mikael & Gerrard & Me and.. we are a regular, despites your staff are new, all is good.. spending my 1st Eid here with you guys xoxoxoxoxox
Carlton Downtown Hotel is one of the best places I‘ve visited in Dubai so far. The atmosphere, the people, the food and the kindness of the waiters makes it really comfortable to spend a night with friends or relatives. I would strongly recommend it to anyone visiting Dubai.
Dear Mr Ali and Ms Shanoya/Front Dest Office/Carlton Downtown Hotel I want you to know how much I appreciate the excellent service you provided during my Stay at Carlton DowTown Hotel. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to your establishment, and you can be assured that I will ask all my friends to stay at Carlton Downtown Hotel. Best wishes PK
SHANOYA at the reception is an asset to the organization. Also Dar in the F&B Department. We stayed in room 910 which is spacious and very comfortable. However, one bad experience I would like to share here. On the day of our checkout, we didn't get our room serviced. We got a late checkout too, as per request, but at the time of checkout when i asked for a for some water, i was denied saying that i can buy the water as it will be charged for. We were authorized 4 bottles per day and since our room wasn't serviced on the last day, no water was replenished. My point is that instead of being rude and unkind the person at the reception should have at least offered us water to drink at the time of checkout. so unethical and unprofessional behavior needs to be pointed out. Being from the service industry myself, i couldn't believe why he would refuse to offer us water to drink. Carlton is such a prestigious hotel and hence should thier their Front office staff well.…
Amazing stay. Beautiful rooms , Amazing food with amazing staff. Butter chicken was amazing. Friendly staff . It is located in centre from where all the tourist places are close by . View of Burj Khalifa was amazing from my room .
They’re so good, they’re nice, their meals are great. Very good customer service, fantastic management, well coordinated staffs. They’re well organized and respectful. They’re cool and accommodating. I had an amazing experience.
Raphael was such a great host for our breakfast routine every morning. Very attentive and very kind. He will always ask you how you are doing and if he can get you anything. Definitely recommend staying here. Thank you for the great service. We appreciate it a lot on our vacation. All staff and all experience was great overall. We will be staying here again.
Worst experience ever , i checked in there for 1 night it is business trip i stayed all night working slept around 5 am and hell what they started using drill from 8 am till now 4 hours non stop never recommend this they don't respect anyone even when i talked to reception arabic lady said sorry i cant do anything for you this simple like they dont care its nightmare not recommended at all save your money.
The room was good with all the required facilities. What I did not like is breakfast. Every alternate day the same breakfast dish. Compared to my other travels with the international hotels, this was not upto mark.
The staff is very helpful, especially Mr. Abdulkader and Hassan from the reception desk. Also, the Valet staff and housekeeping are very helpful. However, the bath towels need to be replaced because they are too old.