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Sheikh Zayed Rd, Dubai United Arab Emirates
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US$174
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US$140
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Traveller (4324)
Room & Suite (684)
Pool & Beach (468)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Sofitel Dubai Downtown
Updated 15/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#201 of 893 hotels in Dubai
Location
Cleanliness
Service
Value
The only International 5-star hotel linked to The Dubai Mall through an air-conditioned skywalk. Apart from the immediate proximity to The Dubai Mall and Burj Khalifa, the hotel is a few minutes away from Coca-Cola Arena, Dubai Opera, City Walk and also offers shuttle bus service to Kite Beach, La Mer Beach, The Mall of the Emirates and other destinations. Sofitel Dubai Downtown guests can avail of special offers at some of Dubai’s most famous attractions that include KidZAnia Dubai, Dubai Aquarium, Reel Cinemas, and Virtual Reality Park. The hotel offers an exceptional setting for business, leisure and exploration within the New and Old Dubai. Welcome to the finer side of sophistication where you can step into a world of refined European heritage linked to a local culture, elegance and seamless luxury.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Books, DVDs, music for children
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Electric kettle
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
Special Offer:15% OFF + FREE UPGRADE!

Location

Full view
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
6636Reviews150Q+A100Room tips
Traveller rating
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Most Recent
FrequentFlier596742 wrote a review Yesterday
Oakleigh, Australia1 contribution
Our room was kept pristine by Limesh. He was always willing to assist and made up our room to our needs. Check in was easy. All staff very friendly and willing to help even if we were asking questions outside of their domain. Great 7 day stay. Daily Executive Floor drinks were welcome at the end of our day.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Easy access to Dubai Mall although a fair way to walk, but was in Air Con walkway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Merlion111 wrote a review Apr 2022
Ilmenau, Germany86 contributions87 helpful votes
Hotel's Favourite
We spent seven wonderful days at this Sofitel in Dubai Downtown from late March to early April 2022. We had specifically chosen the Sofitel because it offers a whole range of advantages, such as the immediate connection to the metro system via a short two-minute walk to the metro station, the good accessibility of all the eastside and westside highlights of the city by metro, as well as the proximity to the Burj Khalifa with the Fountains and to the Dubai Mall within walking distance via air-conditioned pedestrian bridge (10 minutes to the Mall and about 15 minutes to the Fountains). At the end of our vacation, we can confirm that this was a really good decision. But now to the hotel itself: We had booked a "Luxury Club twin room with Burj Khalifa view" with breakfast and access to the Club Millésime. Due to an early flight, we were already 9:30 in the morning at the hotel. We were very warmly welcomed at the front desk by Ms. Lamiaa. She arranged for us to have access to breakfast and an early check-in to a Club room on one of the top Club floors with a direct view of the Downtown area and Burj Khalifa. This was a perfect way to start the vacation. The room itself was very spacious with about 50 square meters, has a very large and modern bathroom with large shower plus bathtub and a separate toilet, super comfortable beds in which we really slept quite well, and a well-functioning air conditioner (it takes a little longer before it reaches the target temperature, but is therefore very quiet). But what surprised us the most was the heavenly silence in the room despite the view of the busy street in front of it - the sound isolation is really very good! Many thanks also to Mr. Raju from room service, who kept our room exceptionally clean and topped it up with refreshments and toiletries. The French-style Club Millésime (is identical to the L'Apero lounge) offered us all-day coffee specialties and soft drinks indoors and in the covered, openable outdoor area, an Afternoon Tea (15:00-17:00) with savory and sweet snacks, and from 18:00-20:00 a good range of alcoholic beverages and daily changing and lovingly arranged cold and hot appetizers. Club access is therefore really to be recommended. Our special thanks go to the whole team of Club Millésime around Mr. Mehdi, Mr. Neil, Ms. Stella as well as Mr. Prashant, Mr. Rasul and Mr. Juma, who always welcomed us personally, provided us with various drinks and always tried to make our stay as pleasant as possible and to give us a feeling of "home far from home". Thank you all very much, as well as Ms. Ish from customer relations. We would also not like to forget the very good and broad breakfast offer at Les Cuisines, which ranged from international over Arabic, French to Chinese (incl. a daily freshly cooked porridge/oatmeal). Many thanks also to the entire team at Les Cuisines. Conclusion: The Sofitel Dubai Downtown is an impressive 5 star hotel in classic style and has a very personal service of a highly motivated, dedicated and competent service team. Thank you very much for the wonderful days! We can therefore recommend the hotel without any hesitation and will be happy to come here again. +++++ Here are a few further tips for future guests of the hotel: 1) For the metro, buy the Nol-Card Gold, is only slightly more expensive, but almost always offers seats in the first / last cabin of the train. The trip from the airport to the hotel costs only 10 AED and is very convenient. 2) Visit of the Sky View Obervatory in the "Address Sky View" Hotel with direct access from the metro station Burj Khalifa; possibility to slide on a glass plate in 212m height; offers a great view on the Burj Khalifa, the Dubai Mall and the whole surrounding area 3) When checking out do not choose the option to pay in home currency but in AED, otherwise a fee of 5.99% will be charged.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Club room with Burj view, higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 27 Apr 2022
Dear Merlion111, Thank you very much for sharing with us your experience following your recent stay at Sofitel Dubai Downtown. We highly appreciate your time in posting the review on Trip Advisor and we are delighted to hear that you enjoyed the entire stay especially our excellent facilities and services. Thank you for your kind acknowledgement of our opulent hotel and highly recommending us to fellow Tripadvisor travelers. We certainly look forward welcoming you back and to impress you once again by providing such fond memories. Sincerely yours, Sofitel Dubai Downtown Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Russ wrote a review Yesterday
1 contribution
The hotel is lovely and we stayed on the 26th floor, in which was quiet. The hotel is close to the Dubai mall and is connected by a walkway at the Metro station. The metro and walkway is a 2 minute walk in the open air to get to. The walk to the mall is also approximately 15mins but does have travelators to help. Everyone on the staff was very friendly including Robert (breakfast server) and Winston (van driver), thank you!! Recommend the breakfast with many choices to choose from. The pool was lovely but could use an upgrade as it was starting to feel old and could use some more plants to soften the harsh concrete. Overall, a great hotel with central location and would recommend.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard wrote a review 15 Aug
Moscow, Russia8 contributions2 helpful votes
I had to extend my stay for more than a month while I was setting business operations in Dubai and this allowed me to discover in depth the pros and cons of the Sofitel Downtown. The convenience of the direct access to The Dubai Mall is indeed an advantage, but another obvious quality is the fantastic size and exposure of the pool, from 5th floor with open view on the Burj Khalifa: certainly one of the best in Dubai downtown. We can regret though that there is no better use of such a pool. It is aging and the maintenance is clearly lacking a care for details: the colors of the parasols, deckchairs and towels do not match and have faded; the area around the pool is poorly maintained; slabs come off and old electric cables visible, the vegetation is minimalist and poorly watered with wild weeds growing around palm trees. It's unfortunate because this pool at this location could be fabulous, modern and much more "fun". This been said, it is still an enjoyable place and I had great time there! The pool staff is really committed. Otherwise, the quality of the breakfast is impeccable, the staff top notch, especially Mr. Mohamed who prepares the omelettes: what a pro! The 70ies decor of the breakfast place is a bit dated as well and needs refreshing but okay... The rooms are spacious, very nice soft decor, large bathroom and excellent bedding. Finally, the top is the housekeeping: the remarkable level of service from Mr. Kumar in 15th floor: bravo for this level of care, discretion, and extreme kindness, that's amazing! Also to be mentioned: a very good concierge who knows his job and can really assist with local procedures and as well a perfectly attentive customer reception staff (this Algerian lady was of real assistance and commitment). To all the staff: Thank you !
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Date of stay: July 2022
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Burj Khalifa side for Dubai Downntown view vs Coast side for sunset on evenings
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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yns_10 wrote a review 14 Aug
Sydney, Australia1475 contributions621 helpful votes
We stayed here for 2 nights and selected the property based on its offering, proximity to a metro station, Dubai Mall and DFIC (and its fabulous restaurants). We had two rooms, both spacious, quiet, spotless, comfortably appointed, plenty of hanging and storage space, and with Balmain amenities. The breakfast buffet had a good selection and it was pleasing that masks were required when at the buffet. We went to the lovely infinity pool, Mosaic - when you go near the end there are unobstructed Burj Khalifa views. The staff bring towels and select your lounger, then cold face towels, water and a little later a watermelon shot: perfect! An excellent hotel in this area, we would happily return.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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unmar wrote a review 14 Aug
Tarneit, Australia23 contributions28 helpful votes
Nice hotel,stay 2 nights,at 29 level with club access,personnel very friendly and polite,special remarks to Texendra from housekeeping,only downside is the noise from the night club,not much sleep before 3 am,easy access of Dubaimol,and metro
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mubiri A wrote a review 14 Aug
1 contribution
We have been at mosaic bar everything was very good very nice pool and amazing view their food also very nice specially the staff Mukhammad, Nikhil, Robert and bartender Hamza thanks you guys all we will come back.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Safari E wrote a review 14 Aug
Kenya1 contribution
We came on day pass at mosaic pool bar Really impressed with service, it was a memorable experience special thanks to Hamza for preparing our beverages, Muhammad, Nikhil, Robert, Sandeep and Nalaka who took good care of us, you guys are really amazing you made our day wonderful, we will definitely be back, thank you all🤩🤩🤩🤩
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fay S wrote a review 13 Aug
1 contribution
Our stay at the Sofitel was the amazing !! From the rooms to the stuff and customer service was on point! One that stood out the most was Lamia she helped us with everything and made our stay feel like we were at home I will be recommending to all my friends and family to stay at the SOFITEL and looking forward to return soon Zeinab Fay and anise 🤍
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 3 days ago
Dear 798fays, Thank you for sharing with us your experience during your stay in our hotel. It is rewarding to know that our facilities and service especially the one provided by Lamiaa met your expectations. We look forward to welcoming you again, Best regards, Sofitel Dubai Downtown Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luisa R wrote a review 12 Aug
Sydney, Australia4 contributions
Our stay at the Sofitel was the best!!! From the staff, service, buffet breakfast, to the bars, restaurants and pool deck. In the words of my niece ‘I am living my best life here’! A BIG shout out to ROBERT who was so welcoming & helpful. We really enjoyed chatting with him. If I could rate our experience here more than 5 stars I would. Dubai and Sofitel …. we will be back!!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 3 days ago
Dear 595luisar, Thank you for sharing with us your experience during your stay in our hotel. It is rewarding to know that our facilities and service especially the one provided by Robert met your expectations. We look forward to welcoming you again, Best regards, Sofitel Dubai Downtown Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$164 - US$374 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
350
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Frequently Asked Questions about Hotel Sofitel Dubai Downtown
Which popular attractions are close to Hotel Sofitel Dubai Downtown?
Nearby attractions include Mafia Club (0.07 km), The Six (0.2 km), and Mazaya Shopping Centre (0.4 km).
What are some of the property amenities at Hotel Sofitel Dubai Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Sofitel Dubai Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Sofitel Dubai Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Sofitel Dubai Downtown?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Hotel Sofitel Dubai Downtown?
Conveniently located restaurants include Swiss Butter, Tipsy Lion, and Bab Al Mansour.
Are there opportunities to exercise at Hotel Sofitel Dubai Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Sofitel Dubai Downtown have airport transportation?
Yes, Hotel Sofitel Dubai Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Sofitel Dubai Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sofitel Dubai Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Sofitel Dubai Downtown?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Hindi, and Arabic.