Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A luxury waterfront retreat adjacent to the world-famous Dubai Creek Golf and Yacht Club. Situated just minutes away from the city centre, world-class shopping and prime business districts, Park Hyatt Dubai is a haven of tranquility amidst the vibrant city of Dubai. All 223 rooms and suites boast stunning views overlooking the beautiful Dubai Creek. The hotel is home to an assortment of world-class restaurants and bars and the award-winning Amara Spa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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At Park Hyatt Dubai, guests are met with a mixed bag of experiences. While the service receives high marks for the staff's attentiveness and the hotel's cleanliness stands out as impeccable, noise levels due to ineffective soundproofing and loud music have been a point of contention for many travelers. The hotel's amenities, including various pools and a luxurious beach club, are a hit, and the atmosphere is a lively blend of music-filled pool areas and serene spaces.
Room opinions are varied; they are comfortable with stunning views but some suggest a need for modernization. The location is lauded for its scenic beauty, though a few guests note its distance from the city center. Value assessments differ, with the lavish breakfast and location being highlights, while others feel the cost of extras adds up.
Location
Picturesque
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Noise level
Noisy
Service
Attentive
Amenities
Lavish
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This remains one of the more sophisticated and chic places in Dubai - far better than the noise and crowd that is Jeremiah beach and all the resorts there and easier access than The Palm.
My third stay and I will return - but in urgent need of room refurbishment and upgrades. Reasonable size room and bathroom ok - but dated. Toiletries made in Malaysia and Turkey - soap in China - small plastic bottles. Water refreshed every day - again plastic bottles - no fresh fruit in room - welcome dates and baklava were good.
Rooms face the creek and either overlook the adult lagoon at one end, the city and marina in the middle and the children’s lagoon at the other end. My preference is the middle! If you book a lagoon room be sure to know which lagoon, as the rooms over looking the children’s lagoon are a little way from the main facilities - but great if you have smaller children. The room blocks are referred to as blocks 1,2,3 and 4 - so my preference is the part of block 2 NOT overlooking the Twiggy lagoon. Block 3 is a reasonable compromise and Block 4 overlooks the children’s lagoon.
Children’s lagoon great for families - the old pool in the middle of the resort is still a stylish place with a bit more shade, helpful staff and a mix of adults, children and an older group looking for a space with no music! The other adult only lagoon ‘by Twiggy’ is run by a third party and is a party location - this is the one all the pictures are of! A younger crowd especially at weekends, music and food. Excellent staff will look after you and while no seats are reserved for hotel guests and they make their money from day passes etc the staff are thoughtful and managed to find us seats away from the ‘heavy’ end of the beach! The loungers are close together but staff are super helpful and good at making you comfortable.
Some of the basics from a top range hotel are missing at the Twiggy pool - no free water when you sit down - no cold fruit shots or fruit kebabs and no ice creams - all of these are complimentary at places like the Ritz Carlton.
At the bar Nome - which is really the only bar at the hotel - no nuts or anything when ordering drinks at $20 a go.
Reception welcoming and recognition of past stay and Hyatt members is good. All the staff are super friendly - particularly the woman host at breakfast, and Bryan at the Twiggy lagoon.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Choose your room carefully
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 19 Dec 2024
Dear TheTonyTraveller, Thank you for taking the time to share such a detailed and insightful review. We are delighted that you continue to choose Park Hyatt Dubai for your stays and that our sophisticated atmosphere and prime location have met your expectations. We truly appreciate your positive feedback on our staff and service, especially the recognition of the breakfast host and Bryan at the Twiggy Lagoon. We will be sure to share your kind words with them, as they will be thrilled to know they made a positive impact on your experience. We also value your constructive feedback regarding room upgrades and amenities. We understand your concerns about the room’s condition, and we want to assure you that we are actively working on plans for ongoing improvements and refurbishments to enhance our guest experience. We appreciate your comments regarding the toiletries and the use of plastic bottles, and we are reviewing these aspects to ensure we meet our sustainability goals while offering an elevated experience. Regarding the pool areas and the Twiggy Lagoon, we appreciate your understanding of the space and your feedback on the services provided. While we strive to create a dynamic and vibrant atmosphere at Twiggy, we also want to ensure a variety of experiences for all our guests. Your input on the lack of complimentary offerings such as fruit shots, ice creams and water at the pool is invaluable, and we will certainly consider these as part of our service enhancements moving forward. We are glad to hear that you found the room views and pool options to be enjoyable, and we will ensure that your preferences are noted for your next stay. Your continued support means a great deal to us, and we look forward to welcoming you back for another memorable experience. Do not hesitate to reach us out directly for any upcoming stay with us! Warm regards, Manuel Noguera Front Office Manager
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Favourite hotel in Dubai because of quality of hotel and people.
Came to celebrate a special occasion and it was wonderful.
A special thanks to Beatrice who went above and beyond to ensure it was as close to perfection as can imagine. Her patience, ideas and professionalism are much appreciated!
Beyond the wonderful staff you constantly meet, the breakfast, the pools and atmosphere is world class.
Favourite hotel in Dubai and look forward to visiting again soon!
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 24 Oct 2024
Dear 334sanjeevans, Thank you for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you chose us to celebrate your special occasion and that we could contribute to making it memorable. We are particularly glad to read your kind words about Beatrice. We are fortunate to have such dedicated team members who strive to provide exceptional service. Your compliments will certainly be shared with her. It’s wonderful to know that you enjoyed our breakfast offerings, pools, and the overall atmosphere of the hotel. We aim to create a world-class experience for our guests, and your feedback reaffirms our commitment to excellence. We look forward to welcoming you back on your next visit to Dubai. Thank you once again for your kind words and support. Warm regards, Manuel Noguera Front Office Manager Park Hyatt Dubai
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Location close to airport, but far from many attractions in Dubai - not something you guys can change, but a bit annoying. We were not greeted nor welcomed/upgraded as Hyatt Discoverists - instead were asked to pay for upgrades to poolside rooms which was not even in line with what we wanted as an “upgrade”. Room was nice but not wow - felt like a nice mid-upper tier room. Things like Toto washlet (Park Hyatt Sydney) or better bath products (I think both PH NY and Sydney had Le Labo) would go some way towards a nicer experience. Overall hotel staff was a bit hit and miss. Some of the front desk staff were great, some not as helpful as expected. The bellboy was good. Thai restaurant was fairly good, though took a bit of time between ordering and getting food. Cafe with not enjoyable coffee. Breakfast was touted to be great by front desk staff, but did not compare well against other Park Hyatt locations - setup/buffet flow was confusing, food itself was B+, coffee was not enjoyable, and service was mediocre. The summary experience is that PH Dubai felt like a place that perhaps took its own hype too seriously, rather than focusing on the guest. We have always thought of Park Hyatt stays as a nice treat where the staff bend over backwards to ensure a pleasant experience, but PH Dubai didn’t quite live up to that. Oh, and I got 2 missed calls from PH Dubai after our stay to solicit feedback - we were in Seychelles on the beach. No voicemail. I looked up the number and was concerned we had left something behind. Called back, gave my name, and after a few minutes was told it was just to solicit feedback. On international calling minutes. When a voicemail could’ve been left, or email could have been used to communicate. The few dollars didn’t matter, but it just added to the feeling of the summary feeling mentioned above.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 19 Oct 2024
Dear SosoDefjef, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights, as they help us enhance our service and offerings. We understand your concerns regarding the location and the challenges it posed for accessing attractions in the area. While we are indeed limited by our surroundings, we strive to provide our guests with memorable experiences during their stay. Please accept our apologies for not meeting your expectations as a Discoverist member of our loyalty program. It is our goal to recognize and reward our loyal guests, and I regret that you were not greeted or offered an appropriate upgrade. Your comments about the room amenities and bath products have been noted, and we will evaluate ways to improve these aspects. We are also saddened to learn that your experiences with our staff were inconsistent. Our team undergoes training to ensure exceptional service, and we will address your feedback with them to ensure we align with the high standards expected from Park Hyatt. Regarding your dining experience, I apologize for the delays and your disappointment with the breakfast offerings. Your comments about the coffee and buffet setup are valuable, and we will review these to enhance our service. Finally, we regret about the disturbance caused by our attempts to solicit feedback after your stay. We strive to respect our guests’ privacy and communication preferences, and your experience does not reflect our standard practice. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you expect from Park Hyatt. Warm regards, Manuel Noguera Front Office Manager Park Hyatt Dubai
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During cehck in we mentioned that it was our honeymoon trip. not even a little fruit basket or nothing was given us. When approaching the concoerge we asked if she can help us getting the famous chocloate since you can only order it via an UAE app when there is a UAE phone number required. SHe said no she tried calling and cant help. When our flight got canceled we paid several hunderd dollars to reach flydubai a uae airline wihtoout success. We approach the concierge not did he even told me that they dont assist with bookings he said he can try them calling for me after asking me for the number(i expect from a 5 star concierge to know the number) he told me the number is not working or he is not allowed to call 0600 numbers and finished the conversaion with me and let me hang without any help) the entire guest relation deparmtent did very much underperform during our stay and did not deliver the expltional service you would exept from a hotel in this class. On the other hand housekeeping was extremly satisfaying the room was done several times a day and we ddid not even see once the service personal so no interoption of our stay. Guest relations is defenlty not on a level of a 5 star hotel. During check-in, we mentioned that it was our honeymoon trip, but not even a small fruit basket or anything special was offered to us. When we approached the concierge, we asked if she could help us get a popular chocolate that can only be ordered through a UAE app, which requires a UAE phone number. She said no and mentioned that she had tried calling but couldn’t assist further.
When our flight was canceled, we spent several hundred dollars trying to reach Flydubai, a UAE airline, without success. We then approached the concierge, and not only did he inform me that they don’t assist with bookings, but after I provided the number, he said he would try calling. I expected a 5-star concierge to know the number, but he told me it wasn’t working or that he wasn’t allowed to call 0600 numbers, and then he simply ended the conversation, leaving us without any help.
Overall, the entire guest relations department significantly underperformed during our stay and did not deliver the exceptional service one would expect from a hotel of this class. On the other hand, housekeeping was extremely satisfactory—the room was cleaned several times a day, and we never once saw the service personnel, so our stay was never interrupted. Unfortunately, guest relations are definitely not on the level of a 5-star hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 10 Oct 2024
Dear Andreas P, Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during your stay, especially during such a special occasion as your honeymoon. We strive to provide exceptional service, and we regret that we fell short in assisting you with your needs, particularly regarding the incidents previously mentioned. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. On a positive note, we are glad to hear that you were satisfied with the housekeeping services. Your comfort and satisfaction are our priorities, and we truly appreciate your comments about the room service. Thank you again for your feedback. We hope to have the opportunity to restore your faith in our services during a future visit. Warm regards, Manuel Noguera Front Office Manager Park Hyatt Dubai
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The pools are breathtaking, offering a serene escape amidst the bustling city. The service is impeccable, with special thanks to Ohsyl Borromeo from reception for ensuring a delightful stay.
Tanya from the Indian restaurant, Cinnamon, deserves special recognition for her exceptional hospitality, going above and beyond to make our dining experience unforgettable. Notably, Tanya even accommodated our request for Turkish coffee, seamlessly integrating it into our Indian restaurant experience. The food quality is outstanding, with every dish surpassing expectations.
The cleanliness of the facilities is exemplary, and the staff servicing the rooms are always smiling and willing to assist, enhancing the overall experience.
Overall, a truly remarkable experience
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandre Giumella, Other at Park Hyatt Dubai
Responded 20 Feb 2024
Dear kalsimaan, Thank you immensely for your glowing review! We're thrilled to hear that you had a truly remarkable experience during your stay at Park Hyatt Dubai. It brings us great joy to know that you found our pools to be breathtaking and a serene escape from the bustling city. Providing impeccable service is our top priority, and we're delighted that Ohsyl Borromeo from reception ensured that your stay was delightful. We're especially grateful for your kind words about Tanya from our Indian restaurant, Cinnamon. It's wonderful to hear that she provided exceptional hospitality and went above and beyond to make your dining experience unforgettable. We're pleased that she seamlessly accommodated your request for Turkish coffee, enhancing your Indian restaurant experience. Additionally, we're thrilled that you found the food quality outstanding and that every dish surpassed your expectations. Our culinary team works tirelessly to deliver exceptional dining experiences, and it's gratifying to know that their efforts were appreciated. Furthermore, we appreciate your recognition of the exemplary cleanliness of our facilities and the helpfulness of our room service staff. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we're delighted that we succeeded in enhancing your overall experience. Once again, thank you for your glowing feedback. We can't wait to welcome you back to Park Hyatt Dubai for another unforgettable stay. Warm regards, Alexandre Giumella Room division manager
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The Park Hyatt Dubai has been One of our favourite places to visit for a meal or a drink for many years. The spa is exceptional. This year we decided to stay for Christmas as a family, with friends and my mother. Overall our stay was very disappointing, the service was extremely slow, the rooms are in desperate need of an update and have terrible lighting and storage. Whilst the staff were extremely friendly, there were language difficulties and they were very slow. Check-in time on Christmas Eve for some of our rooms was 6 pm. Why would you give someone a late checkout on a room when you’ve got other guests checking in with children on Christmas Eve. We got allocated rooms but then had to pack up and move again on Christmas Day. Christmas Day our table was above the bbq so we had a layer of ash over us and the table by the end, our hair and clothes all smelt of smoke. Christmas Eve we ate at Noepe which took forever, we had to keep reminding them to clear our table between courses. Despite taking the set menu they had suggested I left the table before desert because it was so late. Overall thoroughly disappointing, which is such a shame.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 1 Jan 2025
Dear Voyage459707, Festive Greetings from Park Hyatt Dubai! Thank you for sharing your feedback with us and please accept our most sincere apologies for the disappointments you encountered during your recent stay us, particularly during such a special occasion as Christmas. Firstly, in regard to the room allocation upon your arrival is worth to mention that we had been sold out over the festive period but is completely our oversight to confirm a connecting set that we could not provide upon your arrival. Rest assured that the team has been briefed accordingly to ensure such a miscommunication is not repeated in the future. Concerning the check in time, we can see in our records that the three rooms you were holding checked in between 13:44 and 14:11 which are timings within our latest check in time which is 15:00. Pertaining the challenges you experienced with our service, including the slow pace and language barriers, we want to assure you that these concerns have been raised with our team. While we are pleased to hear you found our staff friendly, we certainly do not want any communication or service delays to impact the overall experience, and we are addressing these issues with our team to ensure improvements are made. We also regret the situation with your table on Christmas Day at the barbecue. The comfort of our guests is always a priority and we are truly sorry that the location of your table caused inconvenience due to the smoke. Your feedback on your dining experience at Noepe is also noted, and we will personally ensure that our team improves in terms of efficiency and attention to detail during service. Once again, we do apologize for the numerous challenges you faced during your stay, and we truly appreciate your continued loyalty to Park Hyatt Dubai over the years. We take your comments very seriously and we assure you that we will work diligently to enhance our services and facilities for future stays. If there is anything I can do to personally assist with any concerns or if you would consider giving us another opportunity to welcome you back, please do not hesitate to reach us out. We would love the chance to restore your faith in our property. Thank you for your understanding, and I hope to have the opportunity to host you in the nearly future. Wishing you a Happy New Year. Warm regards, Manuel Noguera Front Office Manager
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The Park Hyatt Dubai was an outstanding hotel. First of all, the room had a giant balcony, mini bar, in-room dining menu, and if you are traveling with a child, they already have an extra bed set up! Second of all, the food was amazing! For breakfast, I would highly recommend Brasserie du Park for breakfast, and the Thai Kitchen! Lastly, the thing I most appreciated about the hotel was the excellent service and the kindness of the hotel staff. The service is so amazing that you don't even have to put the "make my room" sign, they come and clean your room in the morning and evening! In Brasserie du Park, the servers were very kind, especially Ati, Sahil, and Nikhil. On our last day, they gave my daughter a pancake! Our visit to the Park Hyatt was truly fabulous!
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Make sure to get to Brasserie du Park early, so you can get a seat!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 26 Aug 2024
Dear 344archanas, Thank you for taking the time to share your spectacular experience at Park Hyatt Dubai. We are thrilled to hear that you had an outstanding stay and enjoyed the various aspects of our hotel. It’s wonderful to know that the spacious balcony, in-room amenities, and the extra bed for your child contributed to your comfort. We’re also delighted that you enjoyed our dining options, particularly Brasserie du Park and The Thai Kitchen. Your compliments about the food are greatly appreciated. We take great pride in our service, and it’s heartening to hear that our team, especially Ati, Sahil, and Nikhil, made a positive impact on your stay. Thank you once again for your kind words. We look forward to welcoming you and your family back for another fabulous visit. Should you need any assistance with future bookings, please feel free to reach out. Best regards, Manuel Noguera Front Office Manager
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Recently I have had a fairly long streak of subpar Park Hyatts. After St.Kitts, Seoul, Siem Reap, Chennai, Toronto.... maybe even add Bangkok and Istanbul to this list, I am not sure I could say Dubai is subpar, but it is certainly not above average. The suite is spacious and the view is very nice. The hotel public areas are impressive and I loved the pool. There were pockets of good service so unlike some PHs their service is not "Hyatt Regency level". But it was still not "wow" service like some others (Doha, Zurich, Saigon), for example no children welcome amenities which is a missed opportunity. Most PHs at least give a small something like a stuffed animal or something according to their judgment. A manager made the rounds greetings customers during breakfast which was nice, but other staff were overworked and many orders missed. When I pointed out what we missed, instead of taking responsibility they said "we are busy".
Nevertheless, the main problem is that the hotel is quite aging by now. The carpet in the suite was very old and stained, kind of yucky. To make matters worse, there were lots of ants in our room every single day and after a few days I realized it came from the joint between that carpet and the marble floor. Ants in Dubai on a top floor room is a no-go because there are way too many new and modern hotels in the city.
Bottom line, I still cannot put this hotel in the above average category and I am unlikely to return in the short term considering how many options exist in Dubai which we like better. Once they renovate, I will give them another chance because they were genuinely interested in my honest feedback at check-out in order to improve.
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 3 days ago
Dear WorldWideTravel88, First and foremost, thank you for sharing your detailed feedback, we sincerely appreciate the time you have taken to provide such thorough insights after your recent stay with us . We are pleased to hear that you enjoyed the spacious suite, beautiful views, and our pool area. However, we acknowledge the areas where we fell short, especially in service consistency and the condition of your room. Please accept our apologies for the inconvenience caused by the ants and the state of the carpet in your suite. This is certainly not the standard we strive for, and we will ensure that our housekeeping team addresses these concerns immediately. We also appreciate your feedback on the children’s welcome amenities, and we will take this into consideration as we continuously improve our guest offerings. In response to your comments regarding the hotel's aging condition, I am pleased to inform you that we are scheduled to begin a comprehensive renovation later this year. We are confident that this will address many of the concerns you have mentioned, including the overall aesthetics and quality of our accommodations. Your feedback is invaluable in guiding these improvements, and we are grateful for your constructive input. We hope that once the renovations are complete, you will consider giving us another opportunity to deliver the high standard of service and comfort you expect from Park Hyatt. We are committed to providing each guest with a truly exceptional experience, and your feedback helps us move closer to that goal. Thank you again for your comments, and we hope to welcome you back to Park Hyatt Dubai in the future. Warm regards, Manuel Noguera Front Office Manager
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I recently stayed at the Park Hyatt Dubai, and it was an exceptional experience. The location is simply stunning, with breathtaking views of the marina and the Dubai Creek. Waking up to the serene waters and the Dubai skyline in the background was truly a highlight of my stay. The hotel itself exudes luxury, with beautifully designed rooms, excellent amenities, and attentive staff who went above and beyond to ensure a perfect stay. Whether you're relaxing by the pool or dining at one of their fantastic restaurants, the atmosphere is peaceful and refined. Highly recommended for anyone looking for a luxurious escape in Dubai!
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Noguera, Guest Services / Front Office at Park Hyatt Dubai
Responded 19 Oct 2024
Dear Nikhil, Thank you so much for your wonderful review of your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our stunning location and breathtaking views contributed to your enjoyment. It’s gratifying to know that you appreciated the luxurious design of our rooms and the amenities we offer. Our team strives to provide attentive service, and your recognition of their efforts means a great deal to us. We’re delighted that you enjoyed relaxing by the pool and dining at our restaurants, as creating a peaceful and refined atmosphere for our guests is one of our top priorities. Thank you for recommending us to others seeking a luxurious escape in Dubai. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Manuel Noguera Front Office Manager Park Hyatt Dubai
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The common spaces are good, nice park and amenities around the area.
But I have to list out the following items to share:
1. If you have the budget for Park Hyatt, go to Atlantis the Royal or other newly opened resorts. This one opened in 2006, 13-year old building. The hallway, room, rugs all smells. I have to let them clean again for the room smell when I first entered as I could not bear it. The curtain does not function well, I got scratches on my arm because the curtain doesn't move and the metal stick has a very rough tip at the bottom. Rug has spots every where, do not look clean to me.
2. Hyatt hotel group should improve their App function, I ordered several items , including comb, non allergic pillow from their App at around 11:30pm, the room service team delivered it at 2am in the morning when we were sleeping. Both me and my partner got nightmare that night. It should be a common sense that you don't wake up your customer at 2am.
3. Room has no sunshine so I turned the AC off every single day because the room was so cold. But every day I went back, I saw the AC turned cold at a very low temperature. I had ti bear the coldness everyday when I was back to the room.
4. During my first stay I have my bathing salt on the bathtub shelf, and it just disappeared the second day. I have to call room service to get it.
5. Bad sound proof for the room. There's a bar that playing loud music till 2am and we have to bear it.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:In Dubai, better go to some local newly opened brands other than global brands. I had the best...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandre Giumella, Other at Park Hyatt Dubai
Responded 3 Dec 2023
Dear pqm1995, Thank you for taking the time to share your detailed feedback with us. We appreciate your positive remarks about the common spaces, park, and amenities around the area. However, we sincerely apologize for the challenges you encountered during your stay, and we take your comments seriously as they provide valuable insights for improvement. We regret to hear about the concerns regarding the age of the building and the issues you faced with cleanliness and maintenance. Please be assured that we will address these matters promptly to ensure a more pleasant experience for our guests. We apologize for the inconvenience caused by the untimely delivery of items ordered through our app. Your feedback is crucial in helping us refine our services, and we will work on improving the functionality of our app and the timing of service requests. Your comments about the room temperature are duly noted. We will investigate the HVAC system to ensure it meets our guests' comfort preferences. We appreciate your patience and understanding in this matter. The disappearance of your bathing salt is regrettable, and we apologize for the oversight. We will reinforce our internal processes to avoid such incidents in the future. We are sorry to hear about the soundproofing issues that affected your sleep quality. We will assess and address this concern to enhance the overall tranquility of our rooms. It will be a please if you wish to further discuss about your recent stay, please find my email alexandre.giumella@hyatt.com. We appreciate your constructive feedback, and we are committed to making the necessary improvements. Please allow us another opportunity to better serve you in the future. Kind regards, Alexandre Giumella Room division manager
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Complimentary access for hotel guests. Go down early in peak season and give your room number to the staff. I had no issues and went most days during a two week trip.
There are more places to choose from in the Dubai area.
PRICE RANGE
RM 945 - RM 2,188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hyatt dubai hotel dubai, hyatt dubai, dubai hyatt
LOCATION
United Arab EmiratesEmirate of DubaiDubaiPort Saeed / Deira
NUMBER OF ROOMS
223
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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