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JA Palm Tree Court

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JA Palm Tree Court
JA Palm Tree Court
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2,507 Reviews from our TripAdvisor Community

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Showing 2,092: English reviews
Hertford, United Kingdom
Reviewed 6 October 2016 via mobile

Our 5th visit to the Palm Tree Court over the years. The resort has got busier as word gets out this resort hotel offers excellent value, good facilities and service, the food at all the restaurants is freshly prepared and cooked, with such a varied choice throughout the resort. You are spoilt for choice, with so many options. Our favourite...

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Helpful?
Thank NickyboyLondon
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear NickyboyLondon, Thank you for taking the time to write such a nice review of our property. I am so happy you and your traveling companions had such a wonderful time with us. It is our pleasure to ensure that every guest has the time of their life with us and from the list of favorite things you listed; it...

Manchester
Reviewed 5 October 2016

A place we always want to come to. Excellent facilities, great food, efficient & friendly staff. Lovely grounds. The rooms are spacious & well equipped, immaculately clean, plenty of high quality toiletries. Good variety of restaurants.

Review collected in partnership with this hotel
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Thank raymondcharlesm
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear raymondcharlesm, I love hearing from our returning guests and am so gratified to know you had another wonderful time! Your kind words are truly appreciated. My team really works very hard to make sure our guests have an unparalleled experience. Thank you again for taking the time to write your review and we all look forward to seeing you...

Solihull
Reviewed 5 October 2016 via mobile

Having high expectations before you arrive somewhere is often a bad thing as this can lead to disappointment. However, Palm Tree Court exceeded all our expectations. From the moment you arrive to the moment you leave you are 100% given the service one would want on such a holiday. Nothing was too much trouble. Staff were just lovely, all of...

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1Thank BaldersSolihull
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear BaldersSolihull, Thank you for taking the time to write a review JA Palm Tree Court. We strive for extraordinary service and I’m proud that we were able to provide this for you. I am happy you enjoyed your stay with us and took part in so many of our activities across the property. Thank you for your comments about...

Fleet, United Kingdom
Reviewed 4 October 2016

we stayed here for a 3rd time which we have never done before at the same hotel but being our favourite hotel we had to .We stayed in a ground floor room block 7 ,again a beautiful room with gorgeous bathroom,elegies products and double sofa bed all set up ready for us for our boys.We stayed on all inclusive which...

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Helpful?
1Thank Lesley M
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear Lesley M, Thank you for your 5 star review! Our goal at JA Palm Tree Court is to provide exceptional service to every guest; I am beaming with pride that we hit our mark with you once again! Thank you for your very nice comments for my team members, especially to Menchie. They are really wonderful and I feel...

West Lavington, United Kingdom
Reviewed 4 October 2016

My 10 year old daughter and I stayed for 10 nights and upgraded from the Jebel Ali which was worth it as the room and pool were lovely. We arrived at 9.25am and we're tired and hungry but not offered anything in either hotel as AI didn't start until 11am. Our room also wasn't ready until after 3pm and nobody...

Review collected in partnership with this hotel
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Thank Susan P
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear Susan P, Thank you for taking the time to write your very thorough and detailed review of your recent stay at JA Palm Tree Court. While I am happy to know that overall you had a pleasant stay, I am saddened to have learnt that we failed to exceed your expectations in some factors for which I deeply apologise....

Whitley Bay
Reviewed 3 October 2016

Return visit to a little oasis and generally still recommended however many small changes are evident throughout which are beginning to impact the overall experience somewhat, none for the better as it happens. Staff are generally brilliant throughout, being attentive, flexible and really can't do enough for you however the noticeable under-staffing is leading to stresses and strains on the...

Review collected in partnership with this hotel
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Helpful?
3Thank 12dart
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear 12dart, Thank you for taking the time to review JA Palm Tree Court. I appreciate and value our guests’ feedback, both positive and constructive, as it is an excellent tool for us to continually improve our processes and provide a better experience for our guests. I would like to apologise if your recent stay was anything less than exceptional...

Stevenage
Reviewed 3 October 2016

We did our research on Tripadvisor prior to booking and read so many glowing reviews, and I must say our experience was exactly the same. Everyone is friendly, approachable and accomodating, everywhere is spotlessly clean and everybody takes pride in their responsibilities. I would definitely recommend and consider another trip.

Review collected in partnership with this hotel
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Helpful?
Thank J7519ZIneilw
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear J7519ZIneilw, Please allow me to personally thank you for taking the time to share your experience with other traveller's here on TripAdvisor. I am so glad for the opportunity to host you during your trip to Dubai. To know that you had an experience that exceeded your expectations brings much jubilation as I firmly believe that our guests deserve...

Haxey, United Kingdom
Reviewed 3 October 2016

Ja Palm tree court is a wonderful place to stay.The food and accommodation was perfect as was the service from All the team. It is away from the middle of Dubai so there is an air of peacefullness there,that being if you want to go into town there is free transport provided so you have the best of both worlds

Review collected in partnership with this hotel
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Helpful?
Thank Jamesbaronpepper
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear Jamesbaronpepper, Thank you for your heartwarming review of JA Palm Tree Court. We are happy to read that you enjoyed our facilities and services. Thank you for your positive comments about our room, gastronomy and heartfelt service. Once again, thank you for your ringing endorsement and see you soon! With heartfelt regards from “Dubai’s Only True Resort”, Otto Kurzendorfer...

Dubai
Reviewed 3 October 2016

A lot of issues in this hotel, reception are not trained properly, call center no answer and front disk as well, room was not clean and really dirty towels. I explain to the reception that I have disk in my back and can't use stairs but it seems that they didn't care at all and the supervisor give me room...

Review collected in partnership with this hotel
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Thank osamaa109
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear osamaa109, Thank you for taking the time to share your review JA Palm Tree Court. I am very disheartened that you found your stay less than exceptional and my associates ambivalent to your needs. We choose only the best people to be our team members and consistently train them on all aspects of heartfelt guest service, a culture we...

North of England
Reviewed 3 October 2016

This was our 7th visit to the resort but the first time that we have booked into the Palm Tree Court side - previously we have stayed in the Jebel Ali Beach side. We decided after booking to upgrade to the PTC for a change and were very pleased with our decision. We arrived at breakfast time and were lucky...

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Helpful?
2Thank scorching
Otto K, General Manager at JA Palm Tree Court, responded to this review

Dear scorching, It really is fantastic to read such a glowing review of our Hotel from a well-travelled and frequent JA guest. Thank you in particular for highlighting the level of service you encountered across all departments. While our location and facilities are hard to beat, it is our dedicated and professional associates that truly sets us apart. The team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Palm Tree Court & Spa is situated within the award-winning Jebel Ali Golf Resort & Spa. A stunning palm-lined private beach and three swimming pools are just steps away from the suites and junior suites, surrounded by lush gardens, waterfalls and fish-filled streams. A championship 9-hole golf course, academy, spa, restaurants, bars, kids club, deep-sea fishing trips and horse riding can also be enjoyed. ... more   less 

Additional Information about JA Palm Tree Court

Address: Tariq Bin Ziyad Rd | PO Box 9255, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM864 - RM3,137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JA Palm Tree Court 5*
Number of rooms: 208
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com and Priceline so you can book your JA Palm Tree Court reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jebel Ali Palm Tree Court And Spa
Jebel Ali Palm Tree Court Hotel Dubai
Palm Tree Court Dubai
Hotel Style:
#7 Family Hotel in Dubai
#10 On the Beach Hotel in Dubai
#16 Spa Hotel in Dubai
#20 Luxury Hotel in Dubai
#21 Romantic Hotel in Dubai
#113 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from JA Palm Tree Court staff and other travellers.
170 questions
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Manchester, United Kingdom
Durham, United Kingdom

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Questions? Get answers from JA Palm Tree Court staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“beware of all inclusive package....”
 of 5 bubbles BuckLanders, 20 Mar 2017 | Read review
“beachfront ground floor”
 of 5 bubbles akosk140, 16 Mar 2017 | Read review
“Consider flying in to Abu Dhabi, time wise its about the same as Dubai, but a lot less hassle.”
 of 5 bubbles MBS01, 13 Mar 2017 | Read review
“We always had a room with a balcony beach front though the terraces literally have there own garden”
 of 5 bubbles glennt419, 13 Mar 2017 | Read review
“Junior suite p, garden beach front”
 of 5 bubbles Ofcourseitsme, 11 Mar 2017 | Read review
5 of 5