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Sheikh Zayed Road Mall of the Emirates, Dubai 120679 United Arab Emirates
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Lowest prices for your stay
Hotel direct offer!Stay Longer & Save up to 20% with Breakfast
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US$191
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2019)
Room & Suite (731)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kempinski Hotel Mall Of The Emirates
Updated 27/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 897 hotels in Dubai
Location
Cleanliness
Service
Value
With its ideal location directly connected to the Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our newly renovated Spa Managed by Sensasia Stories or simply sit back and relax by the outdoor infinity-edge pool. Indulge in authentic Spanish restaurant or enjoy Levantine cuisine at Olea. After shopping, have a sumptuous afternoon tea at Aspen. In short, limitless possibilities are offered here and there is something for everyone to enjoy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Entertainment staff
Kids stay free
Valet parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Babysitting
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Housekeeping
Minibar
Flatscreen TV
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
VIP room facilities
Bottled water
Laptop safe
Refrigerator
On-demand films
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Russian, Spanish and 6 more
Hotel links
Special Price:Stay Longer & Save up to 20% with Breakfast

Location

Full view
100Great for walkers
Grade: 100 out of 100
178Restaurantswithin 0.5 km
37Attractionswithin 0.5 km
4362Reviews39Q+A100Room tips
Traveller rating
  • 3,678
  • 468
  • 113
  • 49
  • 57
Time of year
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Language
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Popular mentions
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Most Recent
Ahmed wrote a review Yesterday
1 contribution
Great hotel and great service specially Fatima and soumish. We enjoyed very much our stay with Kempiniski hotel which is connected with mall of the emirate’s. This was our second saty here and we will come back again
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Date of stay: July 2022Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, Greetings from Kempinski Hotel Mall of the Emirates! I am delighted to know you received an excellent service during your stay. We will surely share your compliments with our team, especially with Fatma and Soumish. It was a pleasure to have you as our guest, and we look forward to your next visit. Yours sincerely, Slim Zaiane General Manager
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Hillel_11 wrote a review Mar 2022
New York City, New York3 contributions1 helpful vote
Hotel's Favourite
Beautiful hotel with great team and very generous and friendly environment. Ahmed Atif from the concierge was very helpful and I recommend warmly to come to this hotel which is located in the center of the city Easy for shopping and next to a great mall
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Date of stay: March 2022Trip type: Travelled as a couple
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded 20 Mar 2022
Dear Guest, Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back. Yours sincerely, Slim Zaiane General Manager
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Iman E wrote a review Yesterday
1 contribution
Amazing hospitality and great service offered i have hosted by Mrs.Fatma guest relations manager , mr.ilkay , ms.meerim . We enjoyed our stay a lot. I visited Dubai many times during the last years. This is my first stay in Kempinski and will not be the last. Thank you great staff for everything
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Date of stay: July 2022Trip type: Travelled on business
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, We thank you very much for taking the time to share your feedback. We are delighted to know that you enjoyed every aspect of your stay with us. We appreciate your kind compliments about our service and colleagues. We certainly look forward to welcome you back again soon. Kind regards, Slim Zaiane General Manager
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Dp D wrote a review 2 Jul
2 contributions
I had posted the review below recently and would like to attach further evidence/pictures as this will provide further guidance to potential travellers. I request trip-advisor to advise me how to attach picture to this review. Further, I would like to state additionally that although the management seems to be pretending that they care about customer service, no reasonable recourse or relief was offered after detailed discussions with management (other than one free night in same hotel, for which you would need to travel again to Dubai). The management did not understand the seriousness or severity of the concerns noted at a so called leading hotel in Dubai. Bugs were there consistently in drinks that were served - yes I mean there were actual bugs you could see in the liquid. Hair were found inside breakfast order (this happened once). Also, if you went to breakfast at a certain popular time, they would generally not be able to keep up with the orders, and huge delays ensued. Most of all, despite discussing with manager no concrete steps were taken, and no callback was provided to explain situation during stay. Otherwise, the spread of food in the club room was pathetic for such a so-called highly ranked hotel. They simply had one type of meat, and couple of other minor items. Overall, does not deserve even the one star to be honest. Finally, I dont understand why my legitimate review was removed earlier?
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Date of stay: April 2022
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Zoz A wrote a review 2 Jul
1 contribution
It was a very nice stay at the hotel Everyone was very friendly and nice Especially ms.Fatima. She was helpful The good was amazing Mr.kingsley was very helpful and friendly The hotel is next to the mall so you can access the mall without leaving the building
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Date of stay: July 2022Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, Thank you for your heartwarming feedback. Our team strive for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager
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Alsulami2015.aa@gmail.com wrote a review 2 Jul
1 contribution
Woefully stay at the hotel, was very good and safe was very helpful and the food was very good and nice most everything is good at the hotel mrs fatema she was very helpful and mr also help as well kingsley and mr walid
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Date of stay: July 2022Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, Thank you for your feedback regarding your stay here at Kempinski Hotel Mall of the Emirates. It's our utmost priority to ensure our guests are always satisfied with their experience throughout their stay. We will ensure that we extend your praise to Fatma, Kingsley and Walid for their service. Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel Mall of the Emirates Yours sincerely, Slim Zaiane General Manager
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Claudio C wrote a review 1 Jul
1 contribution
Always present with kindness and professionalism. We enjoed his service. At the pool along our 6 Day presente at Kampisky hotel Dubai…………………,..,..,.,,,,,, The kind of assista that you world like to meet all alone your travet stop out of your house
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Date of stay: July 2022Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, We thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us. We appreciate your kind compliments about our service and colleagues. Thank you for the special compliments to Hassan. We certainly look forward to welcome you back again soon. Yours sincerely, Slim Zaiane General Manager
Read more
Khalfan A wrote a review 1 Jul
1 contribution
It’s great and nice day I’m always having my dinner and break in aspen cause it’s have a good atmosphere and I definitely will go back to enjoy this experience and I’ll recommend this play to your family or your friends thank u for the great service waitress Ibrahim
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Date of stay: July 2022Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, We thank you for taking the time to share your feedback. We are delighted to know that you had a great experience at Aspen Lounge. We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Yours sincerely, Slim Zaiane General Manager
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Omran T wrote a review 1 Jul
1 contribution
Good service and a good waiter Ibrahim and I enjoyed the experience it the restaurant and definitely I’ll come back again to enjoy these days and I recommend this place to any type of age whether it’s your family or your friends
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Date of stay: July 2022Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, Thank you for choosing to visit Aspen Lounge. I appreciate your gesture in taking the time to leave us your feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager
Read more
Mohammed A wrote a review 1 Jul
1 contribution
It was a very nice stay at the hotel, everything was good and everyone was nice I really enjoy myself with my friends and family and mr. Kingsley was very helpful and amazing I’ll bring more of my friends to the hotel
Read more
Date of stay: July 2022Trip type: Travelled with family
Helpful
Share
Response from Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates
Responded yesterday
Dear Guest, Thank you for taking the time to share your feedback with us. I am delighted that your stay with us was wonderful. We hope to welcome you and your friends once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager
Read more
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PRICE RANGE
US$239 - US$410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emirates mall hotel, kempinski hotel dubai, kempinski dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
388
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Frequently Asked Questions about Kempinski Hotel Mall Of The Emirates
Which popular attractions are close to Kempinski Hotel Mall Of The Emirates?
Nearby attractions include Dreamscape (0.3 km), Mall of the Emirates (0.3 km), and Ski Dubai (0.2 km).
What are some of the property amenities at Kempinski Hotel Mall Of The Emirates?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Kempinski Hotel Mall Of The Emirates?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kempinski Hotel Mall Of The Emirates?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Kempinski Hotel Mall Of The Emirates?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kempinski Hotel Mall Of The Emirates?
Conveniently located restaurants include The Noodle House - Nakheel Mall, Black Tap Craft Burgers & Shakes Mall of the Emirates, and Emporio Armani Cafe.
Are there opportunities to exercise at Kempinski Hotel Mall Of The Emirates?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Kempinski Hotel Mall Of The Emirates have airport transportation?
Yes, Kempinski Hotel Mall Of The Emirates offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kempinski Hotel Mall Of The Emirates?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Mall Of The Emirates offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Kempinski Hotel Mall Of The Emirates?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Hindi, and Arabic.