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Grand Excelsior Hotel

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Grand Excelsior Hotel
Grand Excelsior Hotel
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476 Reviews from our TripAdvisor Community

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Showing 403: English reviews
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Fort Worth, Texas
Reviewed yesterday NEWvia mobile

I made my reservation before reading some of the criticisms and I'm glad I did. What a great hotel! I emailed the hotel a week before my trip to Dubai and asked if they could send a car to pick me up and another to pick up my sister when she flew in later in the day. They responded right...

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Helpful?
Thank Nancy R
Reviewed 4 days ago NEWvia mobile

The hotel staff is so polite,helpful .The rooms are clean and there are Indian restaurants around.It's a good place to stay .The infrastructure of the hotel is excellent. The room service is fast .It was worth staying here.

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Helpful?
Thank pranshu v
Witham, United Kingdom
Reviewed 5 days ago NEWvia mobile

Firstly I have to say the staff are great, the food is top notch and the rooms and beds comfortable. Stayed due to a conference for work and found the place to be a fair way from the main parts of Dubai. Drawbacks were that the bathroom door only half opens due to Presteigne against the bidet, the building site...

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Helpful?
Thank Paulcol48
Mumbai (Bombay), India
Reviewed 1 week ago

The hotel is located only 20 minutes from the airport and there is a metro station nearby to get to anywhere in Dubai. The staff at the hotel was very helpful. We were in a group of 55 people and we had booked the conference room for 2 days, the staff made sure that everything went well. The restaurant in...

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Thank Hanif_Sama
Reviewed 2 weeks ago via mobile

We arrived at the hotel in the early hours of the morning to find out that they had upgraded us to the Viceroy suite ABSOLUTELY AMAZING, Pleasant hotel & nice restaurant. Pictures are off the suite we had

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1Thank Lorraine G
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 3 weeks ago via mobile

Very expensive for what you get. Staff is very good. But Hotel is old and not up to standard. Also far from City. Rooms are big and comfy but price can not be justified. Must ad that the bedroom was clean. So not toobad

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Helpful?
Thank ML1976PTA
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Greetings from Grand Excelsior Bur Dubai! We thank you for your feedback and would like to apologize for the inconvenience caused to you. Guest Satisfaction is of utmost importance to us and we are sorry to hear that we could not meet up to your expectation. Please note that your concerns have been taken into consideration and...

Reviewed 3 weeks ago via mobile

This isn't a 4 star from any angle. Dunno how they claim to be that. It's. 2 star tops. Was there for work so was put up there by my clients. Had requested specifically for a king bed but they gave me 2 twin beds. Interiors are super tacky and dated. Rooms aren't super clean and feel old. Bathroom products...

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Helpful?
Thank Anuj G
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Greetings from Grand Excelsior Bur Dubai! We thank you for your feedback and would like to apologize for the inconvenience caused to you. Guest Satisfaction is of utmost importance to us and we are sorry to hear that we could not meet up to your expectation. Please note that your concerns have been taken into consideration and...

Dusseldorf, Germany
Reviewed 3 weeks ago

i really have to say that i havent seen such great hotel front desk staff as Denis & Douglas in a very long time. these 2 guys are truelly great, always friendly and making you as a guest feel special. these 2 guys seem to be the secret treasure of this hotel. our hotel room wasnt to our expectations as...

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Helpful?
Thank NoViJo
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 3 weeks ago

stayed in Grand Excelsior , Bur dubai in Nov 2016 . Guest Manager - Ms. Rabab was extremely co-operative . arrived a bit early and while other staff at the reception were not that willing to give a room for early check-in, Ms, Rabab intervened, listened to my problem patiently and was nice enough to immediately instruct her colleagues to...

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Helpful?
Thank Vishal S
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Karachi, Pakistan
Reviewed 4 weeks ago

it was good experience, all necessary things were available in room , a nice and big swimming pool, sauna, steam, gym for guests . staff is very courteous and welcoming. little far from metro, and outdoor foods/tea, but khaleej centre is just 7-8 minute walkaway and you can find everything. its great to walk also.

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Helpful?
Thank WU-KHAN
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Babysitting

Additional Information about Grand Excelsior Hotel

Address: Al Kuwait Street, 25, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: RM357 - RM1,729 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#204 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel staff and other travellers.
5 questions
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Al Khobar, Saudi Arabia
London, United Kingdom
Brisbane, Australia
over a year ago

See all questions (5)

Questions? Get answers from Grand Excelsior Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book rooms on higher floors as there is a disco in the ground floor and noise may be an issue.”
 of 5 bubbles Hanif_Sama, 15 Feb 2017 | Read review
“cant be generalized as guests have their own unique preferences and wishes.”
 of 5 bubbles NoViJo, 1 Feb 2017 | Read review
“Try and get a room at the back of the hotel - it's quieter!!!”
 of 5 bubbles JPXC, 20 Jan 2017 | Read review
“top floors better”
 of 5 bubbles chistophe6, 21 Dec 2016 | Read review
“all rooms are good but i like premium rooms”
 of 5 bubbles momos36, 6 Dec 2016 | Read review
5 of 5