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Palace Downtown

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$279*
US$234*
Great Deal
US$245*
US$245*
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Palace Downtown
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2,540 Reviews from our TripAdvisor Community

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Showing 1,879: English reviews
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Reviewed yesterday NEWvia mobile

What can I say is awesome! We had heard about the Friday Brunch, so I booked it and we were welcomed by Dharma who fantastically looked after us! The selection of food and service was out on its own beautiful and we would definitely recommend and wish to return again!

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Helpful?
Thank gerryandann
Stockholm, Sweden
Reviewed 2 days ago NEW

Hotel felt new. Personel was really ambitious and good at their jobs, especially the Concierge desk. Cooled swimming pool, with air cooled smoking huts. Fantastic view of the lake with its fountains. Breakfast good, but very expensive.

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Helpful?
Thank IJS-64
David S, Hotel Manager at Palace Downtown, responded to this review

Dear IJS-64, Thank you for sharing your recent experience with us here on TripAdvisor! I was pleased to read that you have had an amazing time with us, while appreciating our location and our personal service. We look forward to welcoming you back here at Palace Downtown soon! Warm regards, David Simon – Hotel Manager

Brasil, São Paulo, Brazil
Reviewed 3 days ago NEW

Dubai was a stop over in a longer trip. As first time in the city, The Palace was an excellent choice, close to the Dubai Mall, with the fountain show, the tour to the top of Burja Khalifa, and reasonable distance of the Palm, the Marina, and the gold and spicy markets.

Review collected in partnership with this hotel
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Helpful?
Thank Carlos B
Zurich, Switzerland
Reviewed 4 days ago NEW

Check in and check out miserable. Only 2 check in/out counters open but 30 people waiting, check in is a very time consuming job in this hotel. My room was not ready, staff told me come back in 1 hour, than come back in 30 minutes and finally after 4 hours room was still not ready but it took me...

Review collected in partnership with this hotel
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Helpful?
Thank norbertw710
David S, Hotel Manager at Palace Downtown, responded to this review

Dear norbertw710, I wish to start by sincerely apologising for the disappointment you have experienced during your recent stay. Thank you for your feedback and please be assured that your points raised regarding your arrival experience and housekeeping service are not taken lightly as it is a stepping stone to our further improvement. I hope that you would be able...

Reviewed 5 days ago NEW

Every single thing in the palace hotel was extremely amazing, competent staff, helpful concierge, clean place, wonderful decorating, tasty food & nice view. In general, the palace hotel has a royal atmosphere

Review collected in partnership with this hotel
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Helpful?
Thank sweetwisam1979
David S, Hotel Manager at Palace Downtown, responded to this review

Dear sweetwisam1979, Thank you for sharing your review with us! I was genuinely pleased to read that you have had such an “wonderful experience" here at Palace Downtown… :) Your recognition is highly appreciated and we’ll definitely be looking forward to welcoming you back soon for yet another wonderful getaway with an "royal atmosphere"… Warm regards, David Simon – Hotel...

Naestved, Denmark
Reviewed 5 days ago NEW

Amazing experience. The hotel has the most amazing location. The staff is amazingly kind. The rooms has an amazing view. We went for leisure and the hotel was so relaxing. Only thing that could be better was the outdoor cleaning around pool area.

Review collected in partnership with this hotel
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Helpful?
Thank 894gustavm
David S, Hotel Manager at Palace Downtown, responded to this review

Dear 894gustavm, thank you for taking the time to share your feedback with us here on TripAdvisor! I was delighted to see that you had an "amazing" stay with us here at Palace Downtown… :) I took note of your constructive feedback and will definitely look into the same with my Team. We look forward to welcoming you back soon...

Reviewed 5 days ago NEW

okay overall it was not so pleasnt too crowded reciption very bad rooms very normal price very hight the only thing is location very good location not recomended i will never stay with'em again thanks you

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Helpful?
Thank X3979PTmohameda
David S, Hotel Manager at Palace Downtown, responded to this review

Dear X3979PTmohameda, Greetings from the Palace! Thank you for taking the time to share your feedback with us here on TripAdvisor. I must admit that it was quite distressing going through your points and I do want to apologise for the disappointment you have experienced. We are usually known for top services and always strive to accommodate our guest requests...

Reviewed 6 days ago NEWvia mobile

It is a very good hotel .ewaan longe is a best place thanks mr simon .shisha is best thanks for good service best view this restaurants is best food also very nice taste ................thanks for all staff

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Helpful?
Thank Said E
David S, Hotel Manager at Palace Downtown, responded to this review

Dear Said E, What an amazing and rewarding review! Thank you so much for sharing your feedback with us here on TripAdvisor… :) Your recognition is highly appreciated and I’ll make sure to congratulate the Shisha Team and Simon personally for their exemplary performance! On behalf of the entire Team, we look forward to welcoming you back in the near...

Jeddah, Saudi Arabia
Reviewed 6 days ago NEWvia mobile

every thing is excellent love the place & the staff.the palace was amazing...especialy ewaan lounge i tried a shisha over there,and drinks as well.. thanks sumesh for your service. sure will come back here

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Thank khalid_alotibi978
Toronto, Canada
Reviewed 6 days ago NEW

I would like to say, that unfortunately I did not stay at the Palace while in Dubai, but was fortunate enough to go there for dinner with a group of friends. First off, the location is incredible. You are literally beside the man made lake with the Burj Kalifa twinkling across from you, and the dancing fountains entertaining you every...

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Helpful?
Thank scottywightman

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04/06/2017 05/06/2017
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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Multilingual Staff
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: RM1,051 - RM2,706 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, Orbitz, Hotwire, Hotels.com, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Palace Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
#32 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Palace Downtown staff and other travellers.
52 questions
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See all questions (52)

Questions? Get answers from Palace Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Foutain view is a real added value to guest experience”
PascalPellen, 19 May 2017 | Read review
“I think all the rooms are great depending on what you are looking for”
ajiksbaby, 17 May 2017 | Read review
“Ask for a room with a view of the fountains and/or a room with a view of the Burj Khalifa”
DebbieH676, 17 May 2017 | Read review
“large room”
66ramij, 16 May 2017 | Read review
“We take the room from the travel agency suites ”
enasb2017, 16 May 2017 | Read review
5 of 5
Cancelon
US$234* /night
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Expedia.comUS$245
PricelineUS$245
HotelQuicklyUS$279
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*Disclaimer
Prices are for 1 room, 2 adults
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