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The Palace Downtown Dubai

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2,258 Reviews from our TripAdvisor Community

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There are newer reviews for The Palace Downtown Dubai
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Showing 1,668: English reviews
Reviewed 1 week ago via mobile

I visited this hotel with my significant other for my birthday. It exceeds expectations. The entire property is breathtaking. It is in close proximity to the souk al Bahar, Dubai mall and fountain. Merely a minute walk to the souk and 3 mins to the fountain and 5 minutes to the mall. This hotel is definitely worth the price point....

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Thank Chloé Annabella... M
Canton of Zurich, Switzerland
Reviewed 1 week ago via mobile

Just spend amazing few days in Dubai in I'd say maybe the best location in Dubai downtown in simply great Palace Downtown hotel. Everything except the noise level was perfect. Having quite often some celebrations or other venues on the side of Burj Khalifa would require soundproof windows, as otherwise forget to fall asleep before midnight. But beside this amazing...

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1Thank stanleyivanov
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Stanleyivanov, Thank you so much for taking the time to share your review with us and for choosing to stay with us on such a special occasion. All guest feedback is highly appreciated and key to our further improvement. I was genuinely delighted to read that you have overall enjoyed your stay. :) Providing our guest with an unique...

San Jose, United States
Reviewed 1 week ago

The Palace Downtown Dubai was an excellent stay. All very clean, all staff were excellent, the food at restaurants were excellent, and the atmosphere was marvelous! I recommend any to stay once at this Palace and you will never stay at another hotel again except at this one!

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Thank Irene M
Reviewed 1 week ago

Driving up through the entrance archway you just know a special experience awaits! The service from every member of staff is of the highest excellence, housekeeping, reception, concierge, spa... they all should be commended. The breakfast is superb with a huge amount of choice catering for all cultures. Ensure to leave time so you can fully enjoy! I also dined...

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1Thank NMC07
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear NMC07, It is such a reward when our guest shares such wonderfully detailed reviews with our fellow TripAdvisor Readers. :) I was pleased to read that you have had an amazing time with us, while appreciating our ambience, food and beverage varieties as well as our award winning Spa… Your recognition is genuinely appreciated and I am so proud...

denver
Reviewed 1 week ago via mobile

I've stayed at this hotel twice now and can't imagine staying anywhere else. The location is perfect in the downtown area- probably one of the few walkable hotels in Dubai. It's by the mall and many of the rooms offer great views of the fountains. They can be loud but they end at like 1030p. Rooms: they are clean and...

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1Thank sascolo
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Sascolo, It is always so flattering when receiving feedback from our guest – especially our returning guests. Our location is definitely unique and very convenient as most of the main attractions are only a step away. :) I was delighted to read that you have enjoyed the arabesque décor, our comfy beds and of course our delightful breakfast varieties!...

Reviewed 1 week ago via mobile

Perfect location on the boulevard and next to dubai mall and souk albahar Great service Always enjoy this hotel from check-in to checkout and the view of burj Khalifa and Dubai opera house from Ewan in the morning

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1Thank Mohammed A
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Mohammed A, Thank you for sharing your rewarding feedback with us here on TripAdvisor. I’m delighted that you have enjoyed your stay while appreciating our perfect location and beautiful views. :) We look forward to welcoming you back in the near future! With warm regards, Fabrice Ducry – General Manager

Dubai, United Arab Emirates
Reviewed 2 weeks ago

An excellent and well maintained hotel, very attentive staff, centrally located in Downtown Dubai within easy walking distance to the Dubai Mall and other facilities. I have no hesitation in recommending this hotel.

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2Thank I26RUstephenh
Sleaford, United Kingdom
Reviewed 2 weeks ago

Wish I could live in this hotel! Arrived at midnight, bit bedraggled after a long flight from Mauritius, and felt a bit underdressed as we checked in (the guy standing next to us was suited and booted - very smart). Shown to our room by a lovely man (wish I could remember his name) who explained where everything was and...

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1Thank Lin D
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Lin D, Thank you for taking the time to share your wonderful review! It is genuinely rewarding when our guest provide us with such detailed feedback on the highlights of their stay… :) Your words are just a reconfirmation of what we strive for here at The Palace – providing our guest with a personalised experience and exceeding their...

Gloucester, United Kingdom
Reviewed 2 weeks ago

There is no doubt this is a excellent first class hotel in a Moroccan style. Our room was very nice overlooking the lake and very spacious. We only used the buffet restaurant for evening meal and breakfast both of which were very well presented with a huge choice of food. There is no doubt this is a luxury first class...

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Thank Mike77uk
Reviewed 2 weeks ago via mobile

I checked in on my birthday and received royal treatment through and through. My check-in was seemless and fast. The front desk and bell staff were extremely professional. My only bad experience came from one employee named Azeem from security. After I asked him to take my photo in the lobby, he followed me as I walked to my room...

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Thank Victoria O
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Victoria O, Happy Birthday once again and thank you for choosing to stay with us on such special occasion. I was truly delighted to read that you have overall enjoyed your stay with us and that we could play a special part in the same... yet, I would like to take this opportunity to sincerely apologise for the very...

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
The Palace Cafe
The Palace Cafe
Cuisines: Middle Eastern
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: RM1,662 - RM3,444 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#16 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Downtown Dubai staff and other travellers.
39 questions
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Questions? Get answers from The Palace Downtown Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a view of the lake or the fountains.”
 of 5 bubbles seniorglobetrotters, 30 Nov 2016 | Read review
“Try to get a groundfloor room with a balcony facing the lake or even better, the Burj.”
 of 5 bubbles BabulA_11, 15 Nov 2016 | Read review
“The rooms with fountain view are simply incredible !!”
 of 5 bubbles , 11 Nov 2016 | Read review
“Fountain view room facing the Burj Khalifa.”
 of 5 bubbles NickyRanganathan, 10 Nov 2016 | Read review
“Best views are on side of the Burj Khalifa.”
 of 5 bubbles gr8teful2travel, 1 Nov 2016 | Read review
5 of 5
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