This happens to be the best hotel I have visited so far. Very polite staff especially at the lounge on the 31st floor. Credit goes to mr Jamal ,Htet and the chef whom did not get a chance to get his name. Also credit goes to a lady at the call center by name of Hyacinth who is always ready to give help when ever called spin. Bravo to all the staff in this hotel.
The hotel managment were so profissional Athar Front offixe Supervisor offered my an upgrade as a loyal guest. The location of the hotel is so convienent next to supermarket, pharmacy, hair salon and the train station. I will always come back
The reception was good, came in early morning was given a chilled lemonade, I was at ease real fast after that. After that, the trajectory of the service was an uptrend. The manager on the premises led us to our door and then there was FEAST. Bruh... The variety of gourmet food being made right before your eyes will leave you wanting to go back even after you get full. You get shown to your table, Deborah was usually on hand and she was professional and on point with it every time. You go around get your food a la carte and of course the beverages of your choosing are brought to your table. Every one was great, the soup chefs, especially the chef. The manager and Sandesh, Priyanka,and Rahul were always on hand to help. My nephew couldn't make it down to the restaurant after a surgery and the restaurant didn't disappoint. He'd get a call every morning in the hotel's phone line asking for his order, and in 30 minutes give or take, they were at the door with the meal as ordered. The bed was comfy, the cleaning usually timely and the hotel even gave me a cake to celebrate my birthday. So of course they have my vote. Lovely bunch. Keep up the good work…
Been here two months, in a cast and couldn't have gone better. House keeping, reception, f&b staff, both in-dining and at the restaurant. My was easy sailing throughout. Roshin was consistently kind and considerate. Suleiman, Louise and Jibril were usually swift and efficient with cleaning. Deborah and the team in the restaurant were very professional and considerate,every time I was down there. Thank you guys for being awesome. And thank you Dinesh.
Housekeeping service is excellent. Muhammed Roshin was especially helpful and hospitable. He was kind enough to take care of my unit’s cleanliness and go above and beyond to make me feel comfortable and welcome. Thanks to Dinesh also for his great housekeeping service
Like to compliment the Sheraton Grand and team for an excellent property and the team 1. Excellent Rooms and facilities for conducting business in Dubai 2. Was greeted warmly and looked after by the Sheraton team Special thanks to Mahmood and Zune for take great care of me an day team during this stay. Highly recommended
We came to sheraton hotel june 21 it was worm welcoming by front office team , next day we went for breakfast it was great food and nice service by feast associate , evening time we always going to larimar , they have nice cocktails , fantastic service by Manoj, yan, braiyan , thank you so much sheraton grand lovely hospitality.
Overall our stay at Sheraton was great,mostt because of location and staff . Ann from lounge was very attentive and helpfull addresed our question and concer during our stay.all staff are very friendly. Hotel atmosphere and food was great. Will definitely stay again
Dharmendar and colyn from housekeeping giving me excellent service my room cleaning is very good they guys giving me best service in my life I didn’t got the this type of service they guys are amazing wonderful
Best place to hang out with friends and have awesome drinks and shisha with an amazing bartenders and Mohammed shisha master! I recommend this spot to everyone who wants to have lovely day/night by the pool.