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The Kensington Hotel

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The Kensington Hotel
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314 Reviews from our TripAdvisor Community

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There are newer reviews for The Kensington Hotel
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Showing 308: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

It was an ok visit staff was great. Inconvenience that the stairs were not available to use. Other than that it was a great stay! Wish there was a mini shampoo to use in the shower places usually supply that so I had to go buy some.

Helpful?
1 Thank Trisha g
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Trisha g, Thank you for choosing to stay with us for your recent visit to the Ann Arbor area. I'm sorry that you may have been given the wrong information about the stairs being unavailable and being unable to get mini shampoos to use. We absolutely do have these amenities available to our guest and I'm sorry for any... More 

Middletown, NJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I stayed at The Kensington for the first time and loved it. The rooms were smallish but clean and the staff were very nice, the bar/restaurant were adequate and the overall experience was very good. Location was good for me too.

Review collected in partnership with this hotel

Helpful?
1 Thank Barbara L
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Barbara L, Thank you for your kind words about your recent review of your stay with us at The Kensington Hotel on State Street. We are very grateful to be conveniently located off of 94 and State Street, and also right near the Briarwood Mall. We are so glad you loved your stay and we will look forward to... More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I was there for a workshop and the hotel staff did a lot to make us feel welcome and accommodated. My first night I was missing wash cloths in my room, but everything else was fine. I could have used two packs of coffee in my room but only got one each of regular and decaf. I never saw the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 873donnae
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear 873donnae, Thank you for sharing with us your review of your recent stay at The Kensington Hotel on State Street. We strive each day to make our guests feel as though they are home away from home and I'm glad you felt very welcomed and accommodated. I will pass along to our housekeeping team your feedback about the lack... More 

Moose, Wyoming
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

I recently stayed at the Kensington for 11 nights for a business meeting. The staff was excellent, helpful and friendly. The restaurant was good, with a variety on the menu. Location is across the street from a regional mall. Large conference rooms are available in a variety of configurations. There's also a good size pool and exercise room, although free... More 

Review collected in partnership with this hotel

Helpful?
1 Thank TetonBill
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear TetonBill, Thank you again for choosing to stay with us during your trip to Ann Arbor. We certainly enjoyed having you here for your 11 night stay! Thank you for your kind words about our location and staff. Additionally thank you for your ideas and suggestions. We will see if there is a way to get a thicker floor... More 

Grosse Pointe Park, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Cassey in the restaurant was wonderful! Front desk was very customer friendly and tried there best to accommodate Loved this hotel and definitely would recommend the stay here! Close to lots of shopping and restaurants but recommend the restaurant on the site,great service!

Review collected in partnership with this hotel

Helpful?
1 Thank barbaraU8840AP
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear barbaraU8840AP, Thank you for your great review! We appreciate all of your kind feedback about our hotel and staff. We love that our staff can make a difference in our guests stay and I'm glad you were able to meet Cassidy in the restaurant. She is very thankful for your thoughtful feedback. We will look forward to seeing you... More 

Trappe, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The hotel staff was outstanding! Courtney was the most friendly & helpful hotel receptionist I have ever met in my 61 years of life! She was amazing! The food was great! We ate three breakfast, two lunches & three evening meals. Everything was fantastic! The rooms were very comfortable & very clean. Everything about this trip was great. Arrived Thursday... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Sistermbelle
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Sistermbelle, We were so glad to host the Quilt retreat again this fall and thank you for your great review. Courtney was thrilled to have you mention her in your feedback and we are certainly glad she is part of our great front desk team. Thank you additionally from our restaurant and food service team for your compliments to... More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The hotel was very clean and comfortable. Decor was quaint and modern. Staff were very friendly. I didn't try the restaurant or bar but it looked nice. Great location for what I needed. I would stay at this property again.

Review collected in partnership with this hotel

Helpful?
1 Thank jdavis_408576
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear jdavis_408576, Thank you for your excellent review of your stay at The Kensington Hotel on State Street. We strive to make sure each guest has a friendly, clean and comfortable stay. I'm very glad you enjoyed the company of our staff and our newly renovated decor. We hope to see you again very soon for a visit to the... More 

Dallas, Texas
1 review
Reviewed 3 weeks ago

My wife and I have stayed at this hotel many times over the years. It seriously needed updating which we were happy to see that occur. Very nice look. We opted for an executive room on the third floor facing the mall. Everything was in order EXCEPT, when the heater came on. OMG!! The volume of the heater was horrific!!... More 

Review collected in partnership with this hotel

Helpful?
Thank ontheroadagain591
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear ontheroadagain591, Thank you for your feedback on your recent stay with us here at The Kensington Hotel and for continuing to choose to stay with us during your visits to the Ann Arbor area. I'm glad you enjoyed our new look and were able to enjoy our concierge lounge on our executive floor. I'm very sorry about the noise... More 

Atlanta
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

I have stayed at the Kensington on more than one occasion. The last time was several years ago. It is very clear that the hotel tries to do the best with what they have. The common areas are lovely, the staff is exceedingly nice and helpful and they offer nice touches such as free bottles of water and champagne at... More 

Review collected in partnership with this hotel

Helpful?
Thank jswATL
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear jswAtl, Thank you for giving us your honest feedback about your recent stay with us at The Kensington Hotel on State Street. We are glad we were able to host you again and we appreciate all of the kind compliments towards our staff. We do our best to respond quickly and efficiently to all guest requests, with that being... More 

Winchester, Massachusetts
2 reviews
Reviewed 3 weeks ago

Turned on heat to cold blowing air. Very cold at night as outside temps were in the low 40s. Also we were in a handicapped bathroom which had practically no counter space, dim light and noisy fan that was connected to single ceiling light so could not be turned off separately. No bedside tables or outlets on far side of... More 

Review collected in partnership with this hotel

Helpful?
Thank SallyB44555
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear SallyB4455, Thank you for giving us your feedback on your recent stay with us at The Kensington Hotel. We appreciate all feedback positive and negative alike and use it to improve our guest experience. I'm sorry about the temperature issues you experienced in your room, you'll be glad to know that we are in the process of updating the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Kensington Hotel is the premier destination in Ann Arbor for overnight accommodations, your next meeting, wedding, family gathering or staycation. Conveniently located just of of I-94 and State Street exit near Briarwood Mall. Come enjoy our recently renovated guest rooms and Union! ... more   less 

Additional Information about The Kensington Hotel

Address: 3500 South State Street, Ann Arbor, MI 48108-1620 (Formerly Kensington Court)
Region: United States > Michigan > Ann Arbor
Price Range: RM411 - RM759 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Kensington Hotel 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Kensington Court Ann Arbor
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington Hotel staff and other travellers.
1 question
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Detroit, Michigan

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Questions? Get answers from The Kensington Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge floor is an inexpensive and nice upgrade that is worth the cost”
 of 5 bubbles jswATL, 9 Nov 2016 | Read review
“Terribly expensive room rate for a very poor experience. Very disappointed.”
 of 5 bubbles SallyB44555, 9 Nov 2016 | Read review
“My room looked out on the courtyard and at night they have strings of lights that are lit up and its SO nice and relaxing to look at.”
 of 5 bubbles NYUMICHMOM, 1 Nov 2016 | Read review
“A/C was not working properly. It was over 80* all night”
 of 5 bubbles SWMarsh, 24 Oct 2016 | Read review
“Make sure your 'window' isn't a sliding glass door to the hallway that leads to the pool...unless you have kids!”
 of 5 bubbles 290cindys, 24 Oct 2016 | Read review
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