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Sheraton Ann Arbor Hotel

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Sheraton Ann Arbor Hotel
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336 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Reviewed 2 weeks ago via mobile

Our family went to Ann Arbor for a couple nights to visit U of M. Our check in was great and we were upgraded to club level, which was amazing and our kids loved. They enjoyed lounging in the club lounge and being able to relax on the couch and watch tv while enjoying the snacks. The pool was nice...

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Helpful?
Thank Mspicer342
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Mspicer342; We are so pleased to learn that you truly enjoyed your recent stay at the Sheraton in Ann Arbor. We appreciate the feedback and look forward to your next stay with us! Best Regards, Susan General Manager

Milwaukee, Wisconsin
Reviewed 2 weeks ago via mobile

My family really enjoyed our stay. My 8, 5 & 3 year old really enjoyed the hotel amenities. My Starwood Gold status allowed the kids to experience the red carpet welcome, access to the club lounge (aka "snack room"), and enjoy a wonderful breakfast buffet. They also loved the pool and hot tub areas. The hotel staff was wonderful and...

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Helpful?
Thank laweber28
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Laweber28; Thank you for taking the time to leave us your positive gift of feedback. It is our pleasure to have you as our guests! Please let us know the next time that you will be in Ann Arbor. Best Regards, Susan General Manager

Farmington Hills, Michigan
Reviewed 3 weeks ago

I was booking a block of rooms and a brunch for my wedding. They treated me poorly from day one. We liked the hotel and the location, so we signed the contract. After we signed they sent a confidential customer survey. I filled it out and stated my displeasure with the service and treatment. Two days later they cancelled my...

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Helpful?
Thank stbaskin
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Mr. Baskin; Thank you for taking the time to leave us a review regarding your recent experience with the Sheraton Ann Arbor sales team. We are truly sorry for your disappointment and wish you all the best with your wedding and your new venue. Best Regards, Susan Sereno General Manager

Chicago, Illinois
Reviewed 4 weeks ago

This hotel is a bit nicer than your standard Sheraton. It had large, quiet rooms and a nice lobby to do some work in or take business calls. The hotel is very accessible to the main places to visit in Ann Arbor including the campus. I would stay here again next time I visit.

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Thank letsgofire
Milwaukee, Wisconsin
Reviewed 9 December 2016

We stayed at this Sheraton the night before Thanksgiving this year. No complaints, we didn't use the hotel much because we got in late and left early to visit relatives. Upon return home, I determined that I left my favorite winter jacket in the closet and forgot to take it when we left. Over the course of the next 3...

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Helpful?
1Thank joostallard
blbyres, Guest Relations Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Joostallard; I am so sorry to learn of our service failure and apologize to you for this inconvenience and lost item during your recent stay with us. After learning of your incident, I have found three coats in housekeeping and would love to find out if one is in fact your lost jacket. Please contact me so that we...

Cambridge, Massachusetts
Reviewed 22 November 2016

We had a nice 2 night stay at the Sheraton Ann Arbor. The staff were very friendly and helpful. The hotel lobby was clean and modern. My only complaints are that the room could have used a better vacuum job and the shower/tub combination was not working very well. You couldn't use the shower without the tub partially running.

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Helpful?
Thank Heidi M
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear guests; Thank you so much for taking the time to let us know about your recent experience at the Sheraton, we appreciate your feedback. I am happy to hear that the staff was friendly and helpful as we expect nothing less from all of our associates. I will share your comments with them as well as repair the bathroom...

Atlanta
Reviewed 12 November 2016 via mobile

I spent 1 night at the Sheraton Ann Arbor Hotel in November 2016, the hotel was clean, modern and fresh. The staff was welcoming, the room was clean, spacious and comfortable and the concierge lounge was relaxing with a great variety of drinks and snacks. I would definitely stay here again if/when in the area

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Helpful?
Thank Tom C
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Excellent Stay" Thank you for letting us know that we met your expectations during your recent stay with us. Our goal is nothing less and it means the world to our associate when guests like you let us know. We appreciate you! Best Regards, susan

Northampton
Reviewed 10 November 2016 via mobile

Stayed her on business, very impressed. Check in fast and friendly. Offered choice of room. The rooms are spacious with very comfortable bed. Great selection of wines in the bar. Large gym and swimming pool Really nice hotel and great value

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Helpful?
Thank Geoff G
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Super Hotel"; Thank you so much for the glowing review regarding your recent Sheraton Ann Arbor experience! We appreciate your feedback and are thrilled when we have done a good job. Thanks again for sharing and we truly look forward to your next stay with us! Best Regards, Susan

Oak Lawn, Illinois
Reviewed 3 November 2016

Had a really great stay at this Sheraton on our visit. Great staff, comfortable room, good breakfast buffet and shuttles available to the Michigan game. There were also a lot of known restaurants very close by as options. We would recommend staying at this property to anyone visiting Ann Arbor!

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Helpful?
Thank Mary R
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Illinois vs Michigan Stay"; Thank you for taking the time to provide us with your feedback regarding your visit to Ann Arbor. We are glad that you enjoyed your stay with us and look forward to your return! Best Regards, Susan

A TripAdvisor Member
1 review
Reviewed 2 November 2016 via mobile

I usually stay here for business when I'm in town. The location is good near the highway with plenty around. Being a gold member helps with access to the club lounge. Rooms are always good, gym is always open and service is helpful. The front desk staff can accommodate requests of all kinds...just ask. Very pleased and will continue to...

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Helpful?
Thank A TripAdvisor Member
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Great stay and helpful staff"; We appreciate your kind feedback and couldn't be happier that you enjoyed your time with us. Thanks for choosing the Sheraton in Ann Arbor. We can't wait to see you again! Best Regards, Susan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome! The Sheraton Ann Arbor invites you to experience unparalleled service and accommodations while exploring Ann Arbor, Michigan. ... more   less 

Additional Information about Sheraton Ann Arbor Hotel

Address: 3200 Boardwalk St, Ann Arbor, MI 48108-1774 (Formerly Four Points by Sheraton - Ann Arbor)
Region: United States > Michigan > Ann Arbor
Price Range: RM536 - RM951 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ann Arbor Hotel 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Sheraton Ann Arbor
Four Points Ann Arbor
Ann Arbor Four Points
Ann Arbor Sheraton
Hotel Style:
#1 Green Hotel in Ann Arbor
#10 Family Hotel in Ann Arbor
#12 Business Hotel in Ann Arbor
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Questions & Answers

Questions? Get answers from Sheraton Ann Arbor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you're considering a suite check prices for 2 rooms instead”
 of 5 bubbles sampchicago, 27 Jun 2016 | Read review
“Get a King room, preferable on the Club Floor if you want quiet comfort”
 of 5 bubbles Q2336GSangelac, 14 Jun 2016 | Read review
“upper floors are quieter”
 of 5 bubbles kco357, 30 Apr 2016 | Read review
“Pay for the club level, the benefits outweigh the costs!”
 of 5 bubbles rracosky, 13 Jan 2016 | Read review
“It’s not in an area where the views are good but if you are a club member the lounge floor is great”
 of 5 bubbles amybY7093QW, 24 Dec 2015 | Read review
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