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Mercure Alger Aeroport

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578 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Ramallah, Palestinian Territories
Reviewed 1 week ago via mobile

Been in the hotel in March 2017, the location is couple of minutes away from the airport, very far from the the capital and far from the traffic. The rates are high, and the service is bad. The rooms are not clean, and the hotel is not maintained. See the pictures...

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Helpful?
Thank Rqutub
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Rqutub Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

New Delhi, India
Reviewed 1 week ago

Early it was value for money, but now it has become expensive. Service also needs to be improved. The rooms still needs to be renovated. Wi-FI speed have big plus for this hotel and has improved drastically.

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Helpful?
Thank vivek772015
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Vivek772015, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

Montreal, Canada
Reviewed 1 week ago

I have been travelling to Algiers fr Business for the past 5 years and had he opportunity to stay several times at the Mercure. I would like to state first that the people and service at the Mercure is very good. Each time I stay there, I have the feeling that the people working there are trying to make up...

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Helpful?
Thank Seb D
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Seb D, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

Ottawa, Canada
Reviewed 2 weeks ago

A grand entrance lobby, but look closer and you will see this place hasn't been decorated or modernised since the day it was built. Shabby rooms and amenities, poor restaurants and bar. In general, overpriced and low quality service. I'm glad I wasn't paying the bill.

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Helpful?
Thank Patrick R
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Patrick R Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

Elgoibar, Spain
Reviewed 3 weeks ago

Old, not renewed for ages, horrible WC furniture, lifts not working properly, ... too poor for the price you pay. In my room, the shower poured a very small quantity of wáter and the curtain to cover it must be more tan 20 years old. Difficult to find a socket in the whole room and extremely poor light within the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank vladdra1
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Vladdra1 Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 weeks ago via mobile

- Bad service of staff (specially reception) - Bad maintenance of the hole building. Elevators where stuck with people, almost every day - Room was dirty. They painted it reacently and the floor was still full of paint. - Air condition was not working - Very hard and uncomfortable bed - Bad service and unpolite at the restaurant. Conclusion: I...

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Helpful?
1Thank A TripAdvisor Member
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

Reviewed 4 weeks ago via mobile

We stayed at the Mercure for 11 nights and had wonderful service from really friendly staff. Even though we couldn't speak French or Arabic, most of the staff could speak some English and some extremely well. Nothing was too much trouble and we felt extremely welcome.

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Helpful?
1Thank kevans42
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear kevans42 At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have...

Tunis, Tunisia
Reviewed 4 weeks ago

Review collected in partnership with Mercure Hotels
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Thank oussemao2017
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Neuss, Germany
Reviewed 20 February 2017

Review collected in partnership with Mercure Hotels
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Thank 316ralphi
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Lyon, France
Reviewed 8 February 2017 via mobile

Everything is old and in a very bad shape. I really don't recommend this hotel. Ibis is better in every point. Service is poor and employees are sad and not weeling help you. Definitely don't waste time and money for this hotel.

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Helpful?
Thank Clnspider
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Clnspider Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxury hotel offering 307 rooms including 50 non-smoking rooms. Only international hotel located near the airport. 3 restaurants, 2 bars, WiFi Internet, business centre, laundry and pressing services, large outdoor pool, 2 tennis courts, fitness centre,sauna, massage. Free airport shuttle operating 24 hours. ... more   less 

Additional Information about Mercure Alger Aeroport

Address: Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16024, Algeria
Region: Algeria > Algiers Province > Bab Ezzouar
Price Range: RM585 - RM846 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Alger Aeroport 5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Grand Mercure Alger Aeroport
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Alger Aeroport staff and other travellers.
3 questions
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Questions? Get answers from Mercure Alger Aeroport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room facing the street”
 of 5 bubbles vivek772015, 18 Mar 2017 | Read review
“Simply don't go...”
  • ceiling
  • Sink
  • Bathroom sink
  • carpet
 of 5 bubbles 688laurentv, 11 Nov 2016 | Read review
“i was in room no 1215 which has a gutter smell so avoid this room not sure if the other room too have this smell”
 of 5 bubbles 600ramans, 29 May 2016 | Read review
“Ask for room from 09th floor and above”
 of 5 bubbles 75customer, 15 Apr 2016 | Read review
“Clean the rooms before you let new guests in. Do not use plastic cups. Offer more decent food”
 of 5 bubbles ronakh852, 31 Oct 2015 | Read review
5 of 5