Hotel Arenal
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Avg. RM 280 /night, 12/14 - 12/15
RM 280
per night
RM 269
per night
RM 258
per night
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About
#47 of 52 hotels in Santa Cruz
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
We are a 4 star hotel, centrally located y very comfortable. We count with suites, double suites, double rooms with two large beds, and single rooms with one large bed. All our rooms have T.V. cable, minibar, air conditioning, Wi-Fi, telephone with direct dialing, and desk. Our establishment counts with parking, pool, Jacuzzi, gym, restaurant, business center and meeting room. We have 27 years in the market and underwent a major remodeling in 2017.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Car hire
Meeting rooms
Massage
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Business
Location
Calle Beni 340, Santa Cruz Bolivia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Viru Viru Intl Airport
17.1 km•
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Detailed Reviews
This hotel is not bad, its definitely not a 4 star hotel but might have been in the 70's when it was last decorated. The rooms are spacious and pleasant enough but could do with a better clean.
The free breakfast is terrible and definitely not worth getting up for. Flies all around the fruit and the bread was about a week old. The restaurant is terrible, the food takes a very long time and the waiter tried to rip us off by not producing a check and then adding a few dollars to everything we ordered even though the menu prices were in Bolivianos, we spoke to other guests who had the same problem so the waiter is obviously out to make a few bucks for himself.
The free breakfast is terrible and definitely not worth getting up for. Flies all around the fruit and the bread was about a week old. The restaurant is terrible, the food takes a very long time and the waiter tried to rip us off by not producing a check and then adding a few dollars to everything we ordered even though the menu prices were in Bolivianos, we spoke to other guests who had the same problem so the waiter is obviously out to make a few bucks for himself.
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Date of stay: March 2010Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
you have insects running in the things of the breakfast the personnal clean the table with the same brush they clean the ground if you want something there is no more they say you that the clients eat before you and there is no possibility to hav but you have paid for
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Date of stay: October 2014Trip type: Travelled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was a really disappointment for the promising stars. The building would need a renovation! The room is spacy but dirty. Bathroom even worse, as the shower-knobs would almost fall off. The pool was notmto use as really dirty. Breakfast was average.
Too expensive for what you get, would never go back!
Too expensive for what you get, would never go back!
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Date of stay: September 2014Trip type: Travelled as a couple
Rooms
Location
Service
Room Tip: Dont visit the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awful - just plain awful. We were accommodated in this hotel as our flight was cancelled. Dated decor, an unventilated bathroom, and substantial noise from adjacent bathrooms are all bothersome, but what really kills this place is that it’s just outright dirty.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you ever visit Santa Cruz, make sure it is not at this place! Where do i start!
We arrived late at night hence the reason we stayed, by the time we realised how bad this place is it was too late, broken curtains, dripping taps, ants everywhere, and that is just the start.
The buffet breakfast is offensive, its a selecton of stale bread and cold boiled egg, the place has a damp smell to it, the swimming pool was dirty and the area around it was too, they false atvertise extras such as gym and sauna, maybe 20 years ago.
The computers didnt work, the lift was in pitch black, and looking at another persons bad review on Trip Advisor from August 2011!!! they still havent fixed the problem, But the worst thing about this place is the STAFF, the Manageress receptionist in paticular!
My ipod was STOLEN too, one morning it was on my bedside table, when i came back later it was gone....after searching my room for an hour i informed the reception, to which i got a big middle finger, no sorry, no atempt at helping resolve the situation, nothing!
When we left they tried to charge us for extras such as shaving.....and toothpaste..! Unreal!
In a word, this place is HORRID! Im disheartened that i have to give this hotel a one out of five. I would prefer a zero!
We arrived late at night hence the reason we stayed, by the time we realised how bad this place is it was too late, broken curtains, dripping taps, ants everywhere, and that is just the start.
The buffet breakfast is offensive, its a selecton of stale bread and cold boiled egg, the place has a damp smell to it, the swimming pool was dirty and the area around it was too, they false atvertise extras such as gym and sauna, maybe 20 years ago.
The computers didnt work, the lift was in pitch black, and looking at another persons bad review on Trip Advisor from August 2011!!! they still havent fixed the problem, But the worst thing about this place is the STAFF, the Manageress receptionist in paticular!
My ipod was STOLEN too, one morning it was on my bedside table, when i came back later it was gone....after searching my room for an hour i informed the reception, to which i got a big middle finger, no sorry, no atempt at helping resolve the situation, nothing!
When we left they tried to charge us for extras such as shaving.....and toothpaste..! Unreal!
In a word, this place is HORRID! Im disheartened that i have to give this hotel a one out of five. I would prefer a zero!
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Date of stay: June 2013Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is no good, just the bad and the ugly!!! Unless you just can't find another hotel, don't stay here!! This place is filthy, the food is awful and the staff is hostile!! One of our group had her passport stolen while having breakfast, which is awful! The "chef"????? only knows how to cook rice and if you want a cup of coffee with your meal, it's $1.00 extra, as is a coke. The bathrooms are filthy and rarely does all of it work at the same time. There is no heat available and the lobby is open to the street with lots of wind roaring thru it. Just say NO!!!!!!!!!!
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Date of stay: June 2011Trip type: Travelled on business
Value
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
this hotel ist just horrible. the rooms are completly run down, seems like there has been no renovation since decades: dripping toilets, loose taps, smelling towels, the beds are way to short (I'm 1,80m), the service is horrible.
Dont stay here
Dont stay here
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Date of stay: February 2011Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Arenal, Santa Cruz de la Sierra, Bolivia.
My first trip to Santa Cruz in Bolivia took place last month just for a weekend (I left after my evening class at FIU on Thursday and I never teach on Fridays) and I was so enchanted that I am planning to return at the end of this semester, once I have finished correcting my students’ exams.
When I arrived at 9 am on AA 922, the driver of Hotel Arenal was waiting for me at VVI airport, and fifteen minutes later we were in the hotel, right downtown. Add an extra $10 US for each trip.
Hotel Arenal (four well deserved stars) is an outstanding place in this charming city, right in the center, on Calle Beni 340, between Caballero and Charcas. It’s only four blocks from the main square (“Plaza 24 de Septiembre”) right next to Parque Arenal and a sort of Flea Market on adjacent streets and less than three blocks from AA ticket office on the same Beni St. I got a smoking “Suite Panorámica” 801 on the tallest building in the area. This is a corner “suite” without division (in South America that’s how they call a very big room) with plenty of windows on each side and a great view over the main square and the cathedral to the left, and “Parque Arenal” on the side windows to the right. Even the closet has a round window! Besides the queen bed, there is a couch that we call “Méridienne Empire” in France with several cushions, a big round table and two stylish and comfortable club chairs a bit low to use the laptop on the table but I just put a couple of cushions and it was perfect. There is also a mini bar and a full bathroom with a spa tub that I didn’t try because I always take showers. Of course, the bathroom also has a window opening over the city and the mountains in the background. A TV hanging on the wall with several cable channels in English and Spanish (and even French TV5) swivels to be seen from bed, the couch or the club chairs. Although February 20 was in the middle of the summer, I didn’t try a big open pool on the roof of the main floor because I forgot to take my bathing suit. Now they are going towards the winter! Naturally, the suite has an individual AC/heater that functions very well. Finally, the buffet breakfast was huge with ham, cheese, croissants, fruits, yogurts, etc., and it reminded me of the one I have at Hotel Continental when I go twice a year to Montevideo. They also have a restaurant in premises but I didn’t try it. I will next time. Last but not least, from the driver to the waiter, all the staff was extremely friendly, polite and always smiling.
At $70 (RAC) for two persons including taxes and breakfast buffet, this is an excellent value for money. That’s what I paid last week to sleep in a closet without breakfast in Paris, France, where I went to spend my Spring Break with my son Melvin, who is a French journalist in “The City of Light”. If I add that Hotel Arenal is in a charming city where you can have an 8 oz sirloin cooked on charcoal for only 45 pesos (less than seven dollars!) at the “Casa del Camba” on Ave. Cristobal de Mendoza (second ring), you now have a good excuse to make a detour by Santa Cruz de la Sierra.
My first trip to Santa Cruz in Bolivia took place last month just for a weekend (I left after my evening class at FIU on Thursday and I never teach on Fridays) and I was so enchanted that I am planning to return at the end of this semester, once I have finished correcting my students’ exams.
When I arrived at 9 am on AA 922, the driver of Hotel Arenal was waiting for me at VVI airport, and fifteen minutes later we were in the hotel, right downtown. Add an extra $10 US for each trip.
Hotel Arenal (four well deserved stars) is an outstanding place in this charming city, right in the center, on Calle Beni 340, between Caballero and Charcas. It’s only four blocks from the main square (“Plaza 24 de Septiembre”) right next to Parque Arenal and a sort of Flea Market on adjacent streets and less than three blocks from AA ticket office on the same Beni St. I got a smoking “Suite Panorámica” 801 on the tallest building in the area. This is a corner “suite” without division (in South America that’s how they call a very big room) with plenty of windows on each side and a great view over the main square and the cathedral to the left, and “Parque Arenal” on the side windows to the right. Even the closet has a round window! Besides the queen bed, there is a couch that we call “Méridienne Empire” in France with several cushions, a big round table and two stylish and comfortable club chairs a bit low to use the laptop on the table but I just put a couple of cushions and it was perfect. There is also a mini bar and a full bathroom with a spa tub that I didn’t try because I always take showers. Of course, the bathroom also has a window opening over the city and the mountains in the background. A TV hanging on the wall with several cable channels in English and Spanish (and even French TV5) swivels to be seen from bed, the couch or the club chairs. Although February 20 was in the middle of the summer, I didn’t try a big open pool on the roof of the main floor because I forgot to take my bathing suit. Now they are going towards the winter! Naturally, the suite has an individual AC/heater that functions very well. Finally, the buffet breakfast was huge with ham, cheese, croissants, fruits, yogurts, etc., and it reminded me of the one I have at Hotel Continental when I go twice a year to Montevideo. They also have a restaurant in premises but I didn’t try it. I will next time. Last but not least, from the driver to the waiter, all the staff was extremely friendly, polite and always smiling.
At $70 (RAC) for two persons including taxes and breakfast buffet, this is an excellent value for money. That’s what I paid last week to sleep in a closet without breakfast in Paris, France, where I went to spend my Spring Break with my son Melvin, who is a French journalist in “The City of Light”. If I add that Hotel Arenal is in a charming city where you can have an 8 oz sirloin cooked on charcoal for only 45 pesos (less than seven dollars!) at the “Casa del Camba” on Ave. Cristobal de Mendoza (second ring), you now have a good excuse to make a detour by Santa Cruz de la Sierra.
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Date of stay: February 2009Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here with a group of friends and family for 4 nights. The rooms and bedding are horribly outdated. Bathroom had cracks in the tiles, and rusty shower bar. Service staff is very rude, and not very helpful or accommodating. The only good thing i can write about this hotel is that it is within walking distance to the plaza.
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Date of stay: July 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is located only 2 blocks from the city center. It has one of the largest rooms that I have ever seen in the category of single rooms. Their single rooms are almost equal the size of an apartment. They charge for internet wifi internet connection in your room but is free on the computers located in the business center. The bathrooms in the rooms needs some quick fixing as they are a bit old and all the fixtures in them are also not up to the best standards. All in all I would say, it is not bad!
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Date of stay: June 2011Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"If you go here get a room on a higher level, or a room that doesn't face the busy street"Read full review
"It is a city center hotel so the traffic is loud in the morning so maybe get a room to the back of the building"Read full review
PRICE RANGE
RM 263 - RM 280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arenal hotel santa cruz
LOCATION
BoliviaSanta Cruz DepartmentSanta Cruz
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Arenal
Which popular attractions are close to Hotel Arenal?
Nearby attractions include Catedral de Santa Cruz (0.5 km), Plaza 24 de Septiembre (0.4 km), and Casa Cultural Melchor Pinto (0.4 km).
What are some of the property amenities at Hotel Arenal?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel Arenal?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Arenal?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Arenal?
Conveniently located restaurants include Republica, Café Patrimonio Bolivia, and Coffee Cherry.
Are there opportunities to exercise at Hotel Arenal?
Yes, guests have access to a pool and a sauna during their stay.
Does Hotel Arenal have airport transportation?
Yes, Hotel Arenal offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Arenal located near the city centre?
Yes, it is 0.4 km away from the centre of Santa Cruz.
Does Hotel Arenal offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.