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Apsara Centrepole Hotel

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#55 of 320 Hotels in Siem Reap
Certificate of Excellence
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497 Reviews from our TripAdvisor Community

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Showing 426: English reviews
Winchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 March 2016

I stayed here back in November and returned just now for a few days. I would recommend this hotel to anyone. Right in the centre of Siem Reap the Apsara Centrepole is clean and reasonably priced ($50-$60 per night inclusive of an excellent breakfast. The staff, led by Tan Wattana are friendly and efficient. They speak good English and will... More 

Helpful?
Thank Lucian M
San Diego, California
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 March 2016

Apsara Centrepole is a great, affordable place to stay. You can walk across the street and you are right in the middle of the market area. Pub Street is a couple of blocks in. Rooms were clean with air conditioning, flat screen, wifi ( the best on my trip), and a balcony or patio. Lovely outside eating area in front... More 

Helpful?
Thank Bonnie E
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 February 2016

A good place to stay, given its proximity to Pub Street and the Temples of Angkor. I could hear some loud music playing from outside the first night, but slept soundly for the remainder of my time there. I'd say location is the best feature of this hotel. The food is good, and the staff was very welcoming and helpful.... More 

Helpful?
Thank Harvey C
Cambodia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 February 2016 via mobile

I have been with my 💖 for 3night at siem reap in this hotel . It's really nice place service are really friend 👍👍👍 We are feel comfortable to stay ☺ All friends of my are coming to cambodia and they want to visite siem reap ...and i always present them to this hotel . If you are visite siem... More 

Helpful?
Thank Life+ T
Greater Manchester, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 February 2016 via mobile

After pre booking a taxi with the hotel prior to arriving, we let the shuttle bus leave whilst we waited for our taxi. After 1/2 hour I called the hotel to ask, unfortunately no one could understand my request. Ended up waiting for another one. Arrived at the hotel and the reception seemed very smart, although none of the four... More 

Helpful?
2 Thank Ste M
Dongguan, China
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 February 2016

The hotel is located in just beside the Pub Street and the Night Market. The staff is really friendly and very helpful. The rooms is big, but a bit dirty. the bed not so comfortbale. The shower has no door and therefore the water is all over the bathroom after having a shower. We had a small balcony with a... More 

Helpful?
Thank oa1980
Merseyside
Level Contributor
104 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 18 February 2016 via mobile

Location can't be faulted. 2 minute walk to main evening entertainment, shops, pub street etc. There was a problem with our booking, for which the hotel manager apologised profusely - we were put in another hotel around the corner for one night. After lots of travelling and arriving late it wasn't what we wanted to hear but these things do... More 

Helpful?
1 Thank S M
Nyack, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2016

We only stayed for one night and basically had 24 hours to see Angkor Wat. From the ability to change our dates before the trip then to the pick up from the airport to the welcome at check in and help throughout our trip, I couldn't recommend this hotel any more. Clean and pretty hotel, right in the heart of... More 

Helpful?
Thank linhotz
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2016

Great experience overall. If you are looking for convinience, this is smack in the middle of the most happening part of the town. It is a boutique hotel, do not expect grand drop-off lobby or big lap pool. The staffs are so accomodating and helpful. The rooms are nice and cosy, even tho it is not your 5star hotel but... More 

Helpful?
Thank ufernalexis
London, United Kingdom
Level Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 February 2016

to be fair, we got what we paid for. we stayed here over new year and everywhere else on our shortlist was either booked out or prohibitively expensive,so we ended up here. this review is just to set expectations straight for those of you who are more accustomed to better boutique hotels. first, we were received by a nice chap... More 

Helpful?
Thank cachecacher
APSARA CENTREPO... H, General Manager at Apsara Centrepole Hotel, responded to this review

Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This 19-room 3.5 star colonial-style boutique hotel is located in the exciting central old market area of Siem Reap City, just 2 minutes walk away from Pub Street and the night markets. The hotel is about 7 km from Siem Reap Airport, 15 minutes drive to Angkor Wat and 20 minutes drive to the floating village at Tonle Sap. All rooms and suites feature en-suite bathrooms, air-conditioning and many other modern conveniences to make guests feel at home. The hotel offers 24 hour front desk, restaurant and lounge bar, swimming pool, free Internet access, tours desk, free pick-up for direct bookings, ticketing services, daily housekeeping, massage and laundry services. ... more   less 

Additional Information about Apsara Centrepole Hotel

Address: 522 Svay Dungkum | Old Sok San Street, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: RM219 - RM554 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Apsara Centrepole Hotel 3.5*
Number of rooms: 19
Reservation Options:
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Hotel Style:
#39 Romantic Hotel in Siem Reap
#43 Spa Hotel in Siem Reap
#47 Family Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Apsara Centrepole Hotel staff and other travellers.
9 questions
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San Mateo, California
8 months ago
Baltimore, Maryland
over a year ago

Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at “The Apsara Centrepole”.

Unfortunately there are some things which we are not able to control, for example the tuk tuk transfer situation at the airport. The airport has a very strict policy on where transfer tuk tuks are allowed to park. Transfer tuk tuks are only allowed to park at the outermost parking bays of the airport's parking area which means that our customers are made to walk a long distance to get to tuk tuk transfer services. Many people have complained about this situation but the airport has its policies and is unrelenting when it comes to its rules. We would greatly appreciate that you lodge a complaint with the airport because it is not right that travellers who have spent 10s of hours flying should have to walk so far for a transfer service. We would, for the sake of our valued guests and all guests of Siem Reap like to see the airport change its policy and allow hotel transfer tuk tuks to park much closer to the airport terminal.

Thank you for complimenting our staff on their friendliness and smiles. At Apsara Centrepole we pride ourselves on the goodness, honesty and friendliness of our staff. We relate to one another as if we are a family and as a family we really do the best that we can to make our guests feel as if they are part of that family. We are a small boutique and personal hotel and hope that our guests are comfortable enough to tell us of any short comings that they might experience with their accommodation or our service so that we can immediately rectify those deficiencies. We can only wish that you had told us of the problems with mossies and crickets in your room because we would have moved you to another room and taken care of the problem in your original room.

Unfortunately in Cambodia we have problems with insects and at our hotel we fumigate once per week to keep these pests at bay but properties near by are not as vigilant as we so if windows are left open during the day all sorts insects decide that “your” room is their home. Mossies are a real problem, crickets on the other hand can not hurt anyone and most people find them to be cute but of course some people find all insects threatening and if any of our guests are afraid of insects we will spray their rooms to make sure every living insect is dead and removed.

The little lizards that you speak of are called Geckos. They are completely harmless and are ubiquitous throughout Cambodia, both inside and outside homes and accommodation. It does not matter whether you stay in 5 star accommodation or not, you will always find Geckos running up and down the walls, inside and out. I have even seen geckos in the rooms of the Raffles hotel here in Siem Reap. They are a very shy, little creature and can not hurt human beings in any way. Geckos run away from humans. Most travellers find them to be amusing and feel it a privilege to see them and hear their funny little mating calls.

You stayed with us during New Years which is one of the busiest and noisiest times of the year, particularly in the Pub Street precinct and our hotel is valued by those who desire to be conveniently close to the eating and partying scene which this precinct is famous for.

The bottle of champagne that was left in your room was simply an addition to our mini bar range because it was the New Year. The same addition was made to every room and we did not mean to offend you by providing it as part of our mini bar range. We provide a mini bar for the convenience of our guests and we do not pressure our guests to consume these products. We were simply giving our guests an extra choice. We are sorry that you felt that we were trying to pressure you into consuming the champagne by leaving it in your room for a couple days.

We clean our rooms every day and we have not had any complaints in the past about our rooms being unkempt or dirty. Our house keeping staff are very thorough and do their jobs very well. We change our guest's bed linen every couple of days or sooner if we can see that the linen is soiled.

We try to make the stay of our guests as comfortable and trouble free as possible and we offer a booking service for most of the cultural activities to be experienced in and around Siem Reap. Our staff offered to book the tickets for the Siem Reap Museum for you and the cost of buying the tickets here at the Apsara Centrepole is $12 which is exactly the same price that it costs at the Museum, $12. Your review seemed to imply that we were charging more than the museum which is just not the case. Our hotel was simply offering you a courtesy at no extra cost or inconvenience to you.

As to the stains on the towels. We acknowledge that our towels are stained but they were definitely not dirty . Our towels are stained or dyed because most pale skinned guests that stay here value a dark tan so they use fake bronzing lotions to give them the best “holiday” tans possible which stains their skin to a darker colour. Unfortunately when our guests wipe themselves down with our white towels the dyes on their bodies also dye the towels. No matter how much our towels are washed or bleached we do not seem to be able to remove the effects that the bronzing lotions have on our white towelling. We can assure you that our towels are not dirty because they are washed and sanitised and are very clean but because of your very valued comments we are considering ways of rectifying this issue by either changing the laundry service that we use or changing the colour of our Manchester.

Because of the situation that you encountered with the room door and wardrobe door clashing we are considering replacing the hinged doors of the wardrobe with sliding doors to resolve the problem.

I do not understand what you meant about “viola the safe”.

It is only through your feedback that we can improve our rooms and service and once again I gratefully say “thank you”.

Unfortunately I do not understand your comment regarding the shower : “we knew the shower was going to be a challenge each day”. What was the challenge that you perceived that you were going to have with regard to the shower? There is always very hot water with very good pressure in all of our rooms so I can not understand what challenge you thought, that you knew you would face each day. Did the challenge that you knew you would have actually manifest?

As to the furnishings being old, our rooms are furnished very simply and the furniture is made from Cambodian rare solid timbers. Not cheap veneered particle board or ply wood.

Lastly I must say that we the staff and management enjoyed you staying with us and seeing your faces each morning. It was a pleasure to serve you. If ever you decide to stay with us again please let us know if there is a problem with your room or our service so that we might rectify the problem immediately or as soon as we are able to.

Yours sincerely,

Management and staff of The Apsara Centrepole.

9 months ago
San Mateo, California
8 months ago

See all questions (9)

Questions? Get answers from Apsara Centrepole Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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