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Stayed in early September 2014. The receptionist was nice, adorable and she was very helpful.
However,my room was in a really bad state: stinking toilet, not enough towels, AC didn't work and bedsheets didn't seem to be very clean.
Food is average and the personnel...More
Reception personnel have obviously not received any training for that position.
Rooms are average, most are now in need of some refurbishment. Bed sheets and pillow cases were of a dubious color in some rooms I visited before choosing a room. Plumbing in the toilets...More
This hotel does not seem to be part of the greater Serena chain of African hotels but would seem to be passing itself off as being of that standard through use of the name. I was placed in this hotel courtesy of Air France flight...More
Stayed at this hotel for a night on the 18th of February 2012, paid with a visa card and a few days later on I observed from my bank statement that my expenses had been charged twice. Called the hotel from Kenya as I was...More
I wanted to get some information and rates for this hotel after I heard it was a nice and relaxing hotel.
Upon arrival I was confronted by the rudest and most unhelpfull receptionist I ever met.
Not only did she refuse to give me the...More
US$78 - US$88 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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