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Hotel Serena Palace

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1 room 2 adults 0 children
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Hotel Serena Palace
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12 Reviews from our TripAdvisor Community

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Showing 6: English reviews
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Yaounde, Cameroon
Reviewed 8 September 2014

Stayed in early September 2014. The receptionist was nice, adorable and she was very helpful. However,my room was in a really bad state: stinking toilet, not enough towels, AC didn't work and bedsheets didn't seem to be very clean. Food is average and the personnel in the restaurant could be more courteous. Didn't like their breakfast at all. So basically,...

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1Thank Facts O
Douala, Cameroon
Reviewed 4 January 2014 via mobile

Reception personnel have obviously not received any training for that position. Rooms are average, most are now in need of some refurbishment. Bed sheets and pillow cases were of a dubious color in some rooms I visited before choosing a room. Plumbing in the toilets of my room was leaking in the bathtub leaving a brown coloured trace where the...

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2Thank Jeansanspeur
London, United Kingdom
Reviewed 5 March 2013

This hotel does not seem to be part of the greater Serena chain of African hotels but would seem to be passing itself off as being of that standard through use of the name. I was placed in this hotel courtesy of Air France flight cancellations at Air France's expense. We were checked in after three in the morning, reception...

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1Thank Windowseatview
Yaounde
Reviewed 10 April 2012

Stayed at this hotel for a night on the 18th of February 2012, paid with a visa card and a few days later on I observed from my bank statement that my expenses had been charged twice. Called the hotel from Kenya as I was flying out of the country and a rude receptionist would not put me in touch...

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4Thank Muko_12
Espoo, Finland
Reviewed 14 February 2012

I wanted to get some information and rates for this hotel after I heard it was a nice and relaxing hotel. Upon arrival I was confronted by the rudest and most unhelpfull receptionist I ever met. Not only did she refuse to give me the rates or hotel flyer she further refused to even give me the hotels email adress...

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5Thank Frederic V
Alaska
Reviewed 21 July 2010

We stayed 2 nights about 10 days apart. The rooms feature African bed (plywood with a mattress), clean bathroom, functional shower, sink & toilet, a tv and window to the streets of Douala. The desk staff were friendly, spoke English well, and were very helpful. The hotel has a very clean and tasty restaurant with bar (for alcohol). They serve...

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2Thank HappytravelerAlaska

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated at the heart of the economic capital of Cameroon Douala, located 10 minutes from the international airport, 5 minutes of the autonomous Bearing, the Cathedral and the main businesses of the city, Séréna Palace hotel welcomes you respectfully with serenity and friendly atmosphere, distilled by a nice staff who offers you a welcome drink from your arrival to the reception. ... more   less 

Additional Information about Hotel Serena Palace

Address: Boulevard de la Republique BP 4330 | Immeuble Aston, Douala, Cameroon
Region: Cameroon > Littoral Region > Douala
Price Range: RM288 - RM317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Serena Palace 3*
Number of rooms: 100
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?