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Pan Pacific Xiamen

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#4 of 1,257 Hotels in Xiamen
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Pan Pacific Xiamen
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593 Reviews from our TripAdvisor Community

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Showing 281: English reviews
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McMinnville, Oregon
Reviewed 1 week ago

I've stayed on the Club Floor of the Pan Pacific Xiamen for about 7 years, two and three times per year. The staff have always been more then accommodating. This last trip, one of the managers called me on her day off to help make arrangements for a trip to Gulangyu Island. Very enjoyable stay.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Steve_Fackler
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Fackler, Thank you for taking the time to share your experience of recent stay with us! We are so grateful for your continuous support towards Pan Pacific Xiamen. We are pleased to hear that you have had a positive stay with us as always, especially enjoyed our attentive service of Pacific Club associates. Your kind recognition towards our...

Melbourne, Australia
Reviewed 1 week ago via mobile

What a wonderful stay , staff were excellent Melet, Emma ,Allan , Ryanlander. Thankyou to you all for making my stay so pleasant and enjoyable . Your hotel is truely 5 star . Hope to be back soon to enjoy the comfort and excellence of the Pacific Club rooms.💜💙❤️ Caroline

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Helpful?
Thank Cazza1064
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Ms. Huseinovski, Thank you for taking the time to share your experience of recent stay in Pan Pacific Xiamen! We are pleased to hear that you had a comfortable and excellence stay at our Pacific Club room. Your kindly recognition towards our associates is also very much appreciated. These acknowledgements will definitely encourage us to try even harder to...

Quebec City, Canada
Reviewed 2 weeks ago

Excellents breakfasts, easy to go running outside. Beds are VERY stiff. Good location , but there is a lot of construction on the road in front of the hotel . Good service at the lounge ;) Good location .

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Katmsb
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guest, Thank you for taking the time to share your experience of recent stay with us! We are pleased to hear that you have enjoyed your stay with us. Your kind recognition towards our service at Pacific Club lounge is very much appreciated. Your flattering comments will definitely be an encouragement for us to work even harder to attain...

Singapore, Singapore
Reviewed 4 weeks ago

Great location, value for money and excellent service. Front Office was attentive and helpful. Concierge was knowledgeable and ready to assist. Hai Tien Lou restaraunt serves excellent food and reasonably priced.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank VVAdventure
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Guest, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you are generally happy with Pan Pacific Xiamen which you have highly graded her as "good location, value for money and excellent service". Your flattering comments will definitely be an encouragement them to work even harder to attain to...

Xiamen
Reviewed 4 weeks ago

Would highly recommend this hotel the staff and service are very good. Stayed on the club floor and you cannot ask for nicer people and service. Everyone is willing to help and their attention is exceptional.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank kevinrichards2016
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Kelvin Richards, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you pleased with your recent stay with us. You are happy with our Pacific Club Team's service and hospitality. Your flattering comments will definitely be an encouragement to them to work even harder to attain to the next...

Bridgnorth, United Kingdom
Reviewed 4 weeks ago via mobile

I have stopped at this hotel numerous times over the last 7 years and keep returning as have been very happy. However this year I was not as impressed. The subway being built directly outside is a real problem. Getting a taxi from outside can be a chore. Building work outside goes on through the night!!! Also feel the restaurant...

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Helpful?
Thank thegadgetmanuk2014
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guest, Thank you for taking the time to share your experience of recent stay with us! We are so grateful for your continuous support towards our hotel and are particularly pleased to learn that you found our fitness center to be excellent. We do apologize for any inconvenience caused by the subway construction, please know that we totally understand...

Sacramento, California
Reviewed 19 March 2017

The hotel was very nice but some improvements needed. The front lobby must get chairs for guests when checking in and out. In addition, the hotel must build a ramp at the front door, so people with disabilities can easily access to the lobby.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank nash20172017
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guest, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you are happy with Pan Pacific Xiamen. Your flattering comments will definitely be an encouragement to the Team to work even harder to the next level of service. We would like to share with you that there is already a...

Cologne, Germany
Reviewed 13 March 2017

Talking about Pan Pacific club we had a very good business trip. Warm welcome and excellent designed rooms plus perfect service. Happy hour is too short and ends at 7:30 pm. Otherwise excellent services over all

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank 661mrb
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guest, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you are generally happy during your recent business trip which you have graded as “a very good business trip”. You are happy with our rooms and our Team’s service and hospitality. Your flattering comments will definitely be an encouragement to...

Kota, India
Reviewed 11 March 2017

I have been staying with this hotel for 5 years now during Stone exhibition. Not only the breakfast has variety of vegetarian stuff but also the staff is well mannered & extremely helpful - with ever smiling faces

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank mrg680
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guest, Thank you for continuous support towards our hotel and taking the time to share your experience of recent stay in Pan Pacific Xiamen! We are pleased to hear that you have had a memorable stay with us, enjoyed the breakfast with variety of selection. Especially, the well-mannered and helpful service of our team have made your stay more...

Atlanta, Georgia, USA.
Reviewed 25 February 2017 via mobile

This hotel is pretty good. Its no JW Marriott, but its reasonable and in a decent location. The staff tries to please you and the rooms are clean and nice. I stayed in the executive level, and ate breakfast in the lounge. The staff there is very helpful. Stay here instead of the Marco Polo, it is much cleaner. Gym...

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Helpful?
Thank ParillaMan
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. ParillaMan, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you are generally happy with our hotel, both at our Pacific Club Floor rooms and our Team’s services and hospitality. Your flattering comments will definitely be an encouragement to them to work even harder to attain to the next...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 

Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Region: China > Fujian > Xiamen
Price Range: RM370 - RM537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel
Hotel Style:
#2 Business Hotel in Xiamen
#3 Spa Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#11 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Xiamen staff and other travellers.
3 questions
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Redwood City, California
Little Rock, Arkansas
over a year ago

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Questions? Get answers from Pan Pacific Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very nice and comfortable shower ”
nash20172017, 19 Mar 2017 | Read review
“Do not pay more for the sea view facing room, you don't really get what you pay for.”
kentay1900, 13 Feb 2017 | Read review
“My room was good size and also very clean.”
BillyFraser, 25 Jan 2017 | Read review
“higher floor as possible, no. 11,12, 13, 02 every floor have excellent view.”
T7379ZNpeterl, 8 Nov 2016 | Read review
“Pick a room on the club floor if you can swing the extra expense.”
davidsV298RZ, 29 Sep 2016 | Read review
5 of 5