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Pan Pacific Xiamen

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#5 of 1,225 Hotels in Xiamen
Certificate of Excellence
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Pan Pacific Xiamen
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561 Reviews from our TripAdvisor Community

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Showing 262: English reviews
London
Reviewed today NEW

I stayed for 2 nights on a weekend visit to Xiamen. While the common areas and lobby are not as glamourous as some other 5* hotels, the rooms and bathrooms are an excellent standard and easily competitive. The location is okay. The hotel is on a busy main road, but is within walking distance of good Chinese and international restaurants,...

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Helpful?
Thank Snobs_Travel
Xiamen, China
Reviewed 1 week ago

I was here on a business trip when I heard my father had passed away so I stayed one day before I could get a flight back home. In my short stay I did not come across any thing unpleasant. they have well trained front desk staff and well furnished rooms. More reviews when I visit next time.

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Helpful?
Thank J G
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. J G, Thank you for staying with Pan Pacific Xiamen, we appreciate that you took your precious time to let us have your valuable feedback. We are sorry to hear that your father passed away during your trip and need to hurry home. Pan Pacific Xiamen’s Management and I would like to extend our deepest condolences to you...

Kaohsiung, Taiwan
Reviewed 1 week ago

This is my second time staying in Pan Pacific Xiamen, the first time was okay. While I checked in this time, there're several staff is available at the counter but they keep forcing me to wait in line at specific counter and they actually were not doing anything...Can't understand. Room is clean. I might try another hotel next time.

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Helpful?
Thank ConnieHsiao1986
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Ms. Connie Hsia, Thank you for staying with Pan Pacific Xiamen, we appreciate that you took your precious time to let us have your valuable feedback. We are so sorry to hear that you have an unpleasant experience at the Front Desk upon your arrival. Please be assured that this is not our usual standard. We will coach our...

Xiamen, China
Reviewed 4 weeks ago via mobile

Very nice hotel with very nice service from the well trained staff. It would be even nicer if the traffic around the area are better. Perhaps they should station a porter at the entrance to help guest flag down taxi when required? Overall there are improvements since last visit. 好酒点也配上好服务。酒店服务员也被培训好。如附近的交通更好的话那就了不起了。酒店应该考虑在大门哪有个服务员帮客户叫车. 总结:从上次到现在看到大大的进步!

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Helpful?
Thank RS8888
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear RS8888, Thank you for taking your precious time to share your experience of recent stay at Pan Pacific Xiamen! We are pleased that you had a positive stay with us, enjoyed our attentive service of our associates. You kind recognition is motivating us to achieve higher level of guest service. Once again, thank you for your valuable feedback and...

Los Angeles, California
Reviewed 4 weeks ago

Hotel employees are all friendly to the customers. You will see the smiles from most of the persons you meet at the hotel. Been the Chinese restaurant on forth floor at its private cabin, it was peacefulness and quiet. Food and services were excellent.

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Helpful?
Thank Peter L
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Peter L, Thank you for taking the time to share your experience of recent stay at Pan Pacific Xiamen! We strive to create memorable experiences for our guest, we are pleased that you found our associates friendly and hospitable. We are glad that you enjoyed the delicious food and peaceful environment at our Chinese restaurant. We appreciated your time...

Reviewed 5 weeks ago via mobile

Welcoming friendly service, clean well appointed rooms and excellent wifi connection. After a week of travel all around China at various hotels, this hotel stands the clear winner. An oasis of warm and pleasant calm.

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Helpful?
Thank Cathy M
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Ms. Cathy M, We appreciated you have chosen Pan Pacific Xiamen for your recent stay and took the time to share your feedback! We are pleased to hear that you enjoyed our attentive service of our associates, well-appointed rooms and high speed wireless internet access. It is always our great pleasure to receive such positive review, you kind compliments...

Dusseldorf, Germany
Reviewed 3 November 2016 via mobile

Friendly and professional reception staff upon arrival left a good first impression. This continued seeing the room which was nicely decorated with enough space and a spacious bathroom. In-room dining as well as breakfast buffet were excellent, so in total absolutely no reason to complain on anything.

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Helpful?
Thank fhoffmannb
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Fhoffmannb, Thank you for taking the time to share your experience of recent stay at Pan Pacific Xiamen! We are glad to learn that you had an overall positive stay with us. We aim to create memorable experiences for our guest from arrival to departure, and we are pleased that you found our associates friendly and professional. Otherwise,...

Singapore, Singapore
Reviewed 30 October 2016 via mobile

We were a family group of 10 with a total of 5 rooms. Upon check-in, it was not early ie. After 3plus pm, we were told 2 rooms had not been completed and not ready. My was a connecting room with my kids and one was only available which was fine. They could not place all of us on the...

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Helpful?
Thank Suannkhor
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Suannkhor, Thank you for taking your precious time to let us have your valuable feedback. We are extremely grateful for your kind understanding and appreciation you gave to our Team’s good services despite of your initial encountered of a few unpleasant experiences. Thank you so much for your tolerance and understanding. Yes we are running at full occupancies,...

Surrey
Reviewed 29 October 2016 via mobile

This was not my first choice hotel and on arrival being advised that I had a 2 hour delay to access my room my heart was sinking. But, Nigel on the front desk was able to offer an upgrade to a suite, which of course was a master stroke. Only staying for 2 nights on business, the suite was very...

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Helpful?
Thank Solarsid
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Solarsid, Thank you for taking your precious time to let us have your valuable feedback. We are sorry to hear that due to our high occupancies we could not immediately room you to your pre-designated room. However, our Team member Nigel, quickly got you checked in to one available on our Club Floor which had given you a...

Kuala Lumpur, Malaysia
Reviewed 30 September 2016

I was in China on business and had to overnight in Xiamen due to bad weather. Instead of accepting the Airline hotel I opted to stay at the Pan Pacific. The staff there helped to rebook my flight back to KL which was not an easy task. Hats off to Nigel at the front desk and Agus the concierge...who spent...

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Helpful?
Thank David S
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. David S., Thank you for taking your precious time to give us your valuable feedback. We are pleased to hear that you have a memorable experience with your recent stay with Pan Pacific Xiamen. You were happy with our hotel breakfast and our Team’s performance. You have specially mentioned our Front Desk Nigel and Concierge Augus. We will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 

Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Region: China > Fujian > Xiamen
Price Range: RM373 - RM573 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel
Hotel Style:
#2 Business Hotel in Xiamen
#4 Spa Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#5 Luxury Hotel in Xiamen
#7 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Xiamen staff and other travellers.
3 questions
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Redwood City, California
Little Rock, Arkansas
over a year ago

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Questions? Get answers from Pan Pacific Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor as possible, no. 11,12, 13, 02 every floor have excellent view.”
 of 5 bubbles T7379ZNpeterl, 8 Nov 2016 | Read review
“Pick a room on the club floor if you can swing the extra expense.”
 of 5 bubbles davidsV298RZ, 29 Sep 2016 | Read review
“View of the lake”
 of 5 bubbles 737ChrisD737, 24 Sep 2016 | Read review
“Middle Level is not very good view, higher level may has good view.”
 of 5 bubbles yautumn, 20 Apr 2016 | Read review
“You can choose between dark or light furniture rooms. Light furniture is nicer (my taste)”
 of 5 bubbles Justafinger, 5 Mar 2016 | Read review
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