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Kempinski Hotel Huizhou

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#2 of 402 Hotels in Huizhou
Certificate of Excellence
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Kempinski Hotel Huizhou
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112 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Reviewed 12 July 2016 via mobile

Expectations are high when I stay at good, chain hotels. But one often needs an escape from the nonsense of regular chaos that can be China to a business traveller. Unfortunately on my recent trip I felt the Kempinski Hotel let me down. I arrived late at the hotel for an overnight after spending a day travelling and resolving chaos...

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Helpful?
Thank TinkyHolloway
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear TinkyHolloway, We appreciate the time you took to let us know about your recent stay at Kempinski Hotel Huizhou. Unfortunately, we had to learn that we did not manage to meet your expectations and offer the service level and standards we also expect from us as a well established international hotel chain. Allow me to apologise for the inconveniences...

Reviewed 9 July 2016 via mobile

First time visit Huizhou and first time to try Kempinski hotel group that's incredible stays here. It's was very easy to get there. Since i took 10mins taxi from Huizhou car terminal to here. Check in was not smooth cause was some problem to deal with the receptionist about the credit card authorization issue. It's very disappointed that the service...

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Helpful?
Thank Emelie CY C
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear Emelie CY C, Thank you very much for taking the time to let us know about your stay with us and the experiences you encountered. It is the comments of our guests which help us improve our services and identify possible areas of weakness. We want to take the opportunity to apologise for any inconvenience you have experienced and...

Guangzhou, China
Reviewed 7 June 2016

Excellent location at the new town of Huizhou. The Hakka cuisine at the hotel's chinese restaurant is tasty and authentic. The afternoon tea in the hotel’s lounge is a very exquisite mix of the west with the east. Fresh refreshments are offered from a serving tray in Chinese style. Also a big fan of the chocolate cake at the Kempi...

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Helpful?
Thank cassie-lx
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear cassie-lx, Thank you very much for writing a review on your recent stay at Kempinski Hotel Huizhou. We are pleased to hear you had a relaxing time with a good night's sleep and enjoyed our services. The traditional Hakka food is something we are very proud of and our chef's team is doing an excellent job here. Great you...

San Diego, California
Reviewed 29 March 2016

My family and I recently had the pleasure of staying in this beautiful hotel while in Huizhou. The location of the hotel is centrally located to shopping and transportation and to the many attractions that this city has to offer. But after our check-in we didn't need to venture out of this wonderful hotel. After our smooth check-in we were...

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Helpful?
Thank mchalegroup
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear mchalegroup, Thank you very much for your thorough and kind review about your stay at Kempinski Hotel Huizhou- we appreciate the time you took to share your experience with us. We are very happy to hear that you enjoyed your stay and services so much all together, that you did not even have to leave the building to explore...

Toronto, Canada
Reviewed 23 March 2016

Let me first of all say a big THANK YOU to the team! Everyone with whom we interacted was exceptionally helpful, professional, and had a positive attitude. I would like to compliment the front desk agent Carmen, she is a very friendly individual and a pleasure to interact with. I would also like to point out the lady who works...

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Helpful?
Thank Dana A
Management_Huizhou, General Manager at Kempinski Hotel Huizhou, responded to this review

Dear Dana A, We still want to thank you for the lovely review on your stay with us in March. We are very pleased to read that you enjoyed your time with us and had such positive interactions with our staff- which we are very proud of. Thank you also for mentioning Carmen from the Frond Desk, as this is...

Istanbul
Reviewed 7 March 2016

We stayed one day during our journey and we loved the quality of the rooms. Room service is also fast. It had a big swimmingpool area in it, but we couldn't find time to try. By the way, i suggest to take the upper floors because the view is so nice.

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Helpful?
Thank ibrahimyuce
Elsa880, 经理 at Kempinski Hotel Huizhou, responded to this review

Dear Valued guest, appreciate so much for your good and encouraging comments, our dediated staff could pay more effort to improve service to make all guests satisfied in the future. And we look forward to your return soon at experience our outdoor swimming pool plus the newly opened SPA as well. For your personal preference, we will definitely mark down...

Hawaii
Reviewed 4 February 2016

We were lean scantly surprised how immaculate the hotel was. The food and services were just superb, All the staff were very friendly and helpful. We'll definitely be back. The hotel is centrally located with a large shopping mall just behind it.

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Helpful?
Thank Peter T
Elsa880, Manager at Kempinski Hotel Huizhou, responded to this review

Dear guest, thank you for your stay and highly comments. We will continue to work hard to offer all guest an excellent experience. Looking forward to your next stay. Wish you all the best in 2016 and Happy New Year in advance.

Suwon, South Korea
Reviewed 15 January 2016

I visited here for business trip. The room is spacious especially bathroom was great. I enjoyed relaxation time in bathtub. The staff attitude was pretty good. much better than my expectation (Chinese standard) Staff's English was fluent and there's staff who can speak Korea. So I don't have any language inconvenience. The only drawback i felt is breakfast restaurant. it's...

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Helpful?
Thank zamtie
Elsa880, 经理 at Kempinski Hotel Huizhou, responded to this review

Dear Valued guest, appreciate for your valuable comments about service and facilities. For sure, we are confident to do even better with our dedicated colleagues as the No. 1 hotel in Huizhou downtown. Regarding to your feedback about restaurant, we will communicate with them for better arrangement during the high demanding dates and of course we'd love to provide more...

Hong Kong, China
Reviewed 12 December 2015 via mobile

I had stayed in Huizhou for work every week for a year already. I had tried all 5 stars hotel in Huizhou but finally only want to stay with Kempinski as I feel so comfortable. This is really the best hotel in town. The staffs are very friendly and care the guest. Highly recommend to pay a bit more but...

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Helpful?
Thank estherfungyy
Doha, Qatar
Reviewed 29 July 2015

First time traveller to China, hotel was welcoming and pleasantly tucked away among a refreshing scenery of greens, cloudy skies and constant drizzling. Although English was very limited the staff did their best to accommodate me and translate all my questions just to assist me. The whole concierge team was fantastic, patiently taking me through the city map.. Hotel could...

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Helpful?
Thank Kaydodo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Multilingual Staff
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
In the heart of the vibrant city of Swan, the best location in new city center, best buffet products, best equipped wellness center with biggest outdoor and indoor pools in town, the only hotel with kids club and more, discover an address where business and leisure come together at its finest: Kempinski Hotel Huizhou. Enjoy the beauty and cultural attractions of the vibrant City of the Swan, including a multitude of recreational opportunities, such as the famous Luofu Mountain, the beautiful West Lake and Turtle Nature Reserve. ... more   less 

Additional Information about Kempinski Hotel Huizhou

Address: No.2 Jiangbei Yunshan West Road, Huicheng District, Huizhou 516000, China
Region: China > Guangdong > Huizhou
Price Range: RM364 - RM529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Huizhou 5*
Number of rooms: 340
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Huizhou
#3 Best Value Hotel in Huizhou
#5 Business Hotel in Huizhou
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Questions & Answers

Questions? Get answers from Kempinski Hotel Huizhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor and good view”
 of 5 bubbles sallycA9580AB, 2 Feb 2017 | Read review
“Rooms in the new tower are far more superior.”
 of 5 bubbles happycharlton, 23 Jul 2016 | Read review
“The executive rooms are well worth the small difference in price.”
 of 5 bubbles G5206CLpetert, 3 Feb 2016 | Read review
“Higher floors are quieter and provide the best room views..”
 of 5 bubbles Kaydodo, 29 Jul 2015 | Read review
“the higher the better.”
 of 5 bubbles KrisN712, 2 May 2015 | Read review
5 of 5