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24/12/2017 25/12/2017
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    Futian Shangri-La Shenzhen

    No.4088 Yitian Road, Futian District, Shenzhen 518048, China
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    24/12/2017 25/12/2017
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    Traveller (434)
    Room & Suite (234)
    • Excellent66%
    • Very good28%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “horizon club” (43 reviews)
    “cafe zen” (20 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    5.0 Star Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,090)
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    1 - 5 of 427 reviews

    Reviewed 2 weeks ago via mobile

    This has got to be the worst hotel in Shenzhen! The staff are so rude that once my family was watching tv in our room and a staff rang the doorbell, but we didn’t hear the doorbell so the staff just helped herself and stomped...More

    Thank Kevinyuan2017
    Response from Jean-Marc P, General Manager at Futian Shangri-La ShenzhenResponded 2 weeks ago

    Dear Kevinyuan2017 Thank you for having recently stayed with us and thank you for sharing your comments. Sorry to hear that this experience has marred your impression of our Hotel. Please accept our apologies as our colleague entered the room after ringing and after waiting...More

    Hotel's Favourite
    Reviewed 27 May 2017

    Upon my arrival at the Shangdi-La I was immediately greeted by Tiffany the Guest Relations Manager. Have only a few times in my life met someone as pleasant, full of energy and enthusiasm to greet me upon arrival at a hotel. The entire staff was...More

    2  Thank Joe_G_1363
    Response from Rudolf G, Hotel Manager at Futian Shangri-La ShenzhenResponded 8 June 2017

    Dear Joe_G_1363, Thank you for such a lovely post. We were delighted to read that you enjoyed your stay with us. Your kind comments regarding Tiffany, the room, restaurant, lounge bar and the live piano performance are sincerely appreciated. Thanks again and we certainly believe...More

    Reviewed 2 weeks ago via mobile

    When i chdvk in, the staff couldnt located my reservation. And i need to wait 15 mins, finally found my reservation. The Air conditioning in room was noisy and call the staff, he said is noisy N unable to fix it. It worst for over...More

    Thank codylee176
    Response from Jean-Marc P, General Manager at Futian Shangri-La ShenzhenResponded 2 weeks ago

    Dear codylee176 Thank you for having stayed with us and please accept our apologies for the shortcomings you experienced when you arrived at the Hotel. This does not reflect the standards of hospitality we are renowned for Looking forward to welcoming you back soon and...More

    Reviewed 3 weeks ago

    My husband & I are very delighted to celebrate anniversary at Futian Shangri-La. They have decorated the room and prepared amenities which are surprised and impressive. Futian staff are very polite and cheerful with good attitude.

    Review collected in partnership with shangri-la.com
    1  Thank christywong617
    Response from Jean-Marc P, General Manager at Futian Shangri-La ShenzhenResponded 3 weeks ago

    Dear christywong617 Thank you very much for having chosen our Hotel to celebrate your anniversary and thank you for your appreciative and grateful comments Looking forward to welcoming you back soon to Futian Shangri-La Shenzhen Thank you and kind regards Jean-Marc POLI General Manager

    Reviewed 4 weeks ago

    Picked the Futian Shangri-la for my stay place during my recent family trip to Shenzhen, and WOW the experience was amazing! Food was fantastic (from their restaurant menu to the in-room dining) and all the staffs were super friendly! The room was also very spacious...More

    Thank ctunglee
    Response from Jean-Marc P, General Manager at Futian Shangri-La ShenzhenResponded 3 weeks ago

    Dear ctunglee Thank you very much for having recently stayed with us and thank you for your vote of confidence. We always feel proud when the expectations of our guests are fulfilled and exceeded Thank you once again and see you soon at the Futian...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Indoor pool
    • Price range
    • US$168 - US$349 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Business Hotel in Shenzhen
    • #6 Romantic Hotel in Shenzhen
    • #10 Spa Hotel in Shenzhen
    • #11 Luxury Hotel in Shenzhen
    • #52 Best Value Hotel in Shenzhen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 528
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Ctrip TA, Hotwire, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your Futian Shangri-La Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Guangdong >
    • Shenzhen >
    • Huanggang Port
    • Also Known As
    • Futian Shangri-La Shenzhen Hotel Shenzhen
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    Traveller (434)
    Room & Suite (234)
    Dining (102)
    Pool & Beach (15)
    Hotel & Grounds (311)
    Bathroom (32)
    Business Centre & Event Rooms (16)
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    Ask a question
    Questions & Answers
    Cindy K
    23 October 2015|
    AnswerShow all 2 answers
    Response from spiceguy | Reviewed this property |
    Hi Cindy, taxis are easily available from your hotel, but I do not know the distance of Luohu mall. China Visa can be obtained but they have long queues, so it's better to obtain it before hand. Enjoy your stay, Stanley
    Rosli B
    20 April 2015|
    Response from Jonathan R | Property representative |
    Dear Rosli, Thank you for your enquiry on TripAdvisor and we are so glad that you are considering to choose Futian Shangri-La for your next visit in Shenzhen. Given that you have 5 family members traveling together, two... More
    21 December 2014|
    AnswerShow all 4 answers
    Response from SLFT-Comms | Property representative |
    Dear Guest, The hotel shuttle bus is only one way trip from hotel to Wan Chai and the price is RMB80. It takes around two hours. You can take public bus from Wai Chai Ferry to Huanggang port and then take a taxi back to our... More
    Room Tips
    "Horizon Club"
    Read review
    "Higher floors offer the best views"
    Read review
    "all rooms are very nice, I personally prefer the room facing north, better view"
    Read review
    "Check cleanliness of room before you open your luggage."
    Read review
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