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Futian Shangri-La Shenzhen

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#12 of 2,744 Hotels in Shenzhen
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Futian Shangri-La Shenzhen
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869 Reviews from our TripAdvisor Community

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Showing 367: English reviews
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eastern cape
Reviewed yesterday NEW

The hotel is ideally located close to shopping centres, markets and metros. The staff are great and attentive. The hotel restaurant, Cafe'Zen is a bit pricey but once you see what they have to offer, you realize it is well worth it. One word of caution DO NOT use BOOKING.COM. They somehow made a duplicate reservation, which is non-refundable and...

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Thank colinwd
Nairobi, Kenya
Reviewed yesterday NEW

Stayed here for 5 nights during a business trip to Shenzhen. The staff and amenities were all superb. All of the staff went out of their way to ensure that our needs were met and that we did not experience any inconvenience. The in-room dining was world-class; I could not believe how good the grilled cod and truffle mash was!...

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Thank Nadeem N
Shenzhen, China
Reviewed 3 days ago NEWvia mobile

Everytime I come to Shenzhen I stay at Futian Shanggri-La. Maybe the hotel has not the best hardware, but the service standard is by far the best among luxury hotels in Shenzhen. The staff is always very friendly and attentive.

Review collected in partnership with 单个酒店
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Thank gu0yl
Reviewed 3 days ago NEWvia mobile

I would say this is the best hotel to stay at when traveling to Shenzhen. The staff is extremely friendly and will help in any way they can. Everyone smiles and will take care of every guest's need. I bought some souvenirs and needed some padding for my suit case. Within 3 minutes, I was handed packing materials that preserved...

Review collected in partnership with 单个酒店
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Helpful?
Thank Matt N
Taipei, Taiwan
Reviewed 5 days ago NEWvia mobile

Had another wonderful experience at the Futian Shangri-La in Shenzhen on recent business trip. Hotel staff is engaging, friendly and attentive to my needs. Tiffany Zhong is someone I can always count on to provide great service with a smile. Hotel limo service from Shenzhen airport to hotel is always consistent and comfortable. Horizon Club provides exceptional service and a...

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Thank JohnG8863
Reviewed 1 week ago via mobile

It was our first stay at the Shang-La Shenzhen. It looks impressive at first sight. Grand entrance and very luxurious. Our room was ok but needed an update. Safe didn't work, bathroom was small and musty. We were on a non smoking floor but guests were smoking. There was no where to relax in the lobby, communal areas with out...

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Helpful?
Thank Levidioti
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Levidioti, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I was very sorry to read of your concern regarding our room and non-smoking floor issue. If you would like to discuss it personally, please feel free to contact me at rudolf.gimmi@shangri-la .com. We have also shared your comments with the respective departments in order to implement improvements...

Singapore, Singapore
Reviewed 1 week ago via mobile

Very grand lobby fitting of a Shang. Spacious rooms, with mid-range amenities. The fitness area (gym, pool, changing rooms) is functional but does not feel luxurious. The buffet breakfast in the Horizon lounge is decent, although it serves instant noodle soup with fried egg and western sausages!! Excellent service à la Shangri-La. A solid 5-star hotel, in a chain that...

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2Thank Lam N
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Lam N, Thank you so much for taking the time to share your recent experience at Futian Shangri-La, Shenzhen. I have taken the liberty of sharing your kind comments with the departments mentioned and the rest of the team who were all delighted that you enjoyed your recent visit and have taken on your comments and suggestions for future...

Stockholm, Sweden
Reviewed 1 week ago via mobile

Huge and luxurious hotel. Nice, friendly and helpfull staff and very good service. Room size, furniture modernity and cleanness are very convenient. Mainly the only issue you face here is the same common problem in the whole city: the English with Chinese accent which sometimes you need to repeat the question in different and simplified words to make sure you...

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Helpful?
Thank Bashar K
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Bashar K, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We were delighted to read that you enjoyed the stay and your kind comments regarding room, facilities, service and our food are sincerely appreciated. I would like to apologize for the communication barriers you have experienced . Communication between guests and our team is of course paramount...

Reviewed 1 week ago via mobile

I had stayed in this hotel for many times and every time their service is enjoyable. Room is big and comfortable, location is convenient nearby Metro, entertainment, restaurant and shopping are easily reaching by walking. No matter the reception, house keeping or lobby lounge, their warm service is nice and friendly. Especially my compliment to Alisa of lobby lounge for...

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Helpful?
Thank IvanZWK
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear IvanZWK, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We are delighted and highly appreciate your compliments regarding our facilities and location. We appreciate your generous comments on our colleagues and especially your recognition of Tiffany and her team. We hope to be your Home away from Home on your future visits to Shenzhen! Yours sincerely, Rudolf...

Reviewed 1 week ago

The Futian Shangri-La hotel is a grand and exquisite hotel, located in the hustle and bustle section of Shenzhen. Overall we had a very relaxing and soothing experience in this hotel. The room was quite spacious, it was around 45-48 square meters for a two singles room. The view was nice and the mountains nearby can be seen through our...

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Thank Justin C
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Justin C, Thank you for staying at Futian Shangri-La, Shenzhen. We appreciate you taking the valuable time to highlight the details of your stay including location, room, atmosphere and facilities to name a few. We were delighted to read that you enjoyed your visit to our Health Club and your kind comments regarding the friendly service are highly appreciated....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 

Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Huanggang Port
Price Range: RM629 - RM1,426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Orbitz, Booking.com, Hotels.com, Ctrip TA, Agoda, Priceline and Cheap Tickets so you can book your Futian Shangri-La Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#6 Romantic Hotel in Shenzhen
#6 Business Hotel in Shenzhen
#10 Spa Hotel in Shenzhen
#12 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Futian Shangri-La Shenzhen staff and other travellers.
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Questions? Get answers from Futian Shangri-La Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an end room with sweeping panaromanic views of the city.”
 of 5 bubbles 682BillB, 24 Jan 2017 | Read review
“The upgrade to Horizon Club is well worth the charge. Study the amenities you receive.”
 of 5 bubbles gerrygagnon, 16 Jan 2017 | Read review
“View the Ping Am building”
 of 5 bubbles A2246WMchrisk, 21 Nov 2016 | Read review
“Choose a Horizon Club room for the best views, food, beverage, and service!”
 of 5 bubbles L2279FGjm, 12 Sep 2016 | Read review
“If you booked Club Floor, go directly to 37/F for check in. Do not check in at reception.”
 of 5 bubbles locsyk, 8 Sep 2016 | Read review
5 of 5