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Futian Shangri-La Shenzhen

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#13 of 2,754 Hotels in Shenzhen
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Futian Shangri-La Shenzhen
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879 Reviews from our TripAdvisor Community

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Showing 375: English reviews
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Newcastle upon Tyne, United Kingdom
Reviewed 2 days ago NEWvia mobile

I do like this place! Very central for trips around Shenzhen as well as very convenient for fast trains to Guangzhou and Dongguan. The staff are ever pleasant and the breakfast selection is second to none. Only three nights this time but could happily stay a lot longer. Rooms are very well appointed but ask for a high floor to...

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Helpful?
Thank AVoiceofExperience
Reviewed 1 week ago via mobile

I visited Shenzen on 22nd March and stayed in Shangri-la Futian for 7 nights... This is One of the best Hotel I have stayed in.. Very Good Staff.. Courteous People, Nice ambience.. During my stay they even celebrated Earth Hour wherein Lights were dimmed and hotel residents were encouraged to celebrate it by providing free drinks... Nice way to engage.....

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Helpful?
Thank Bhanu U
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Bhanu U, Thank you for such a lovely post. We appreciate you taking time out of your busy schedule to highlight the details of your stay including location, colleagues, food and the “Earth Hour” activity. We were delighted to read that you enjoyed our location and your kind comments regarding the friendly service are highly appreciated. Thanks again and...

Charlottetown, Canada
Reviewed 1 week ago via mobile

My husband booked this hotel for a "staycation" for our anniversary! We couldn't have had better treatment : they upgraded us and got us a card, cake and wine to celebrate! We felt so special and the weekend couldn't have been better! Also their facilities ( pool, spa, etc) are amazing!

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Helpful?
Thank Alex R
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Alex R, Thank you for staying at Futian Shangri-La, Shenzhen. We are thrilled to read that our team made your stay memorable. We are all very much looking forward to welcoming you back and to offering you our wonderful Shangri-La experience again! Yours sincerely, Rudolf Gimmi Hotel Manager

Lyman, Wyoming
Reviewed 1 week ago

I stayed at this hotel, it was nice, the breakfast was great, however, even though my room was a non-smoking room, it still smelled of smoke. The hotel did change my room after I complained, and I was changed to a room one floor up, however, that room was also non-smoking, but it still had a smoke smell to it,...

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Helpful?
Thank Rrooter
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Rrooter, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and for taking the time to share your experience with us. Please accept our sincere apologies about the smoking smell in your room during this visit. The city of Shenzhen is in the process of enforcing the recently implemented stricter non-smoking regulations, which are currently being implemented here...

Israel
Reviewed 2 weeks ago

Stayed here 2 nights on business. Nice large rooms but no view. Very good service and staff was very friendly. Centraly located and nice eateries around the hotel. Breakfast was very good with bug selection

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Helpful?
Thank rbaeri
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear rbaeri, Thank you so much for taking the time to share your comments about your recent experience at Futian Shangri-La, Shenzhen. We are delighted to read that you enjoyed your stay with us. I have taken the liberty of sharing your kind comments with our colleagues. We are very much looking forward to welcoming you back many more times...

Reviewed 2 weeks ago

Elegant and spacious room, with all amenities you need. Room and bathroom clean, comfortable bed , I called for a trolley for my luggage and in 2' I had a guy ready airside my room- easy check in and check out. Lounge elegant - gym spa ok

Review collected in partnership with shangri-la.com
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Helpful?
Thank Runnerbruno
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Runnerbruno, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We are delighted to read that you enjoyed your stay and your kind comments regarding room and facilities are sincerely appreciated. We look forward to welcoming you back many more times in the future. Yours sincerely, Rudolf Gimmi Hotel Manager

United Kingdom
Reviewed 2 weeks ago

We stayed at Shangri-La for just one night and they are very nice. When our rooms weren't available yet, they invited us to have lunch for free at their restaurant. The room was cozy. One thing though is that the television was located at the side of the bed and not in front. Though it can be pulled to face...

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Helpful?
Thank safaia00
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear safaia00, Thank you for taking the time to share your experience at Futian Shangri-La, Shenzhen. We very much appreciate your compliments on our room and lunch which I look forward to sharing with the whole team. Regarding the television and layout of the room, we gladly show you a few other layouts during your next stay in order to...

France
Reviewed 4 weeks ago via mobile

This is one of the good place to stay at Shenzhen even of this is not extra ordinary at the end. Well the services are at the expected level and the rooms are clean. It could be less impersonal to gain points.

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Helpful?
Thank Jean-Luc D
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Jean-Luc D, Thank you for choosing to stay again at Futian Shangri-La, Shenzhen and for taking the time to share your experience at our hotel. We appreciate your feedback on our services and rooms. We certainly believe that you will continue to receive the same exceptional service during your future visits and we are all very glad to see...

eastern cape
Reviewed 4 weeks ago

The hotel is ideally located close to shopping centres, markets and metros. The staff are great and attentive. The hotel restaurant, Cafe'Zen is a bit pricey but once you see what they have to offer, you realize it is well worth it. One word of caution DO NOT use BOOKING.COM. They somehow made a duplicate reservation, which is non-refundable and...

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Helpful?
Thank colinwd
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear colinwd, Thank you for taking the time to share your experience on TripAdvisor. We appreciate your kind comments about the our location, service and restaurant. We recommend you can call our hotel to double check your reservation when you confirm your booking. In order to avoid the similar situation repetition and ensure we can provide you more convenient and...

Nairobi, Kenya
Reviewed 4 weeks ago

Stayed here for 5 nights during a business trip to Shenzhen. The staff and amenities were all superb. All of the staff went out of their way to ensure that our needs were met and that we did not experience any inconvenience. The in-room dining was world-class; I could not believe how good the grilled cod and truffle mash was!...

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Helpful?
Thank Nadeem N
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Nadeem N Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We were delighted to read that you enjoyed your stay.Your kind comments regarding our friendly staff, in-room dining and spa are sincerely appreciated. Thanks again for sharing all these with our team and we certainly trust that you will continue to receive the same exceptional service on...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 

Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Huanggang Port
Price Range: RM586 - RM1,814 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#13 Luxury Hotel in Shenzhen
#52 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Futian Shangri-La Shenzhen staff and other travellers.
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Questions? Get answers from Futian Shangri-La Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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