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Best WESTERN Shenzhen Felicity Hotel

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1 room 2 adults 0 children
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Best WESTERN Shenzhen Felicity Hotel
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710 Reviews from our TripAdvisor Community

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Showing 371: English reviews
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Reviewed 1 week ago via mobile

My hubby and I paid a visit to Shenzhen for a two day relaxing holiday the day before. I booked this room online and stated I want a non-smoking room. On my arrival I repeated my request again at the reception while checking in. It was a clean room with a nice view. It seemed okay but our nightmare started...

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1Thank Mae Y
Belgrade, Serbia
Reviewed 1 week ago via mobile

Very poor condition of everything. Terrible global air ventilation. Outdated bathroom and no ventilation for it. Glad that didn't have to stay long. Location wise it's very good right next to the Luohu station. Easy connection with any transportation.

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1Thank Ivan A
香港, 中國
Reviewed 2 weeks ago

Coming for the business travel and the location is very good in Shenzhen if the people need to cross abroad. Room a bit old but the size is quite big. The breakfast items is not huge and the quality is above average.

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Thank jonathanlkh
Sderot, Israel
Reviewed 2 weeks ago via mobile

booked 2 non smoking connected rooms for family with 3 kids. the rooms where stinking. each had a different kind of stinking smell mixed with smoking smell. reception suggested to send someone to open the window. hotel asked 400 cny for shuttle from the airport. taxi cost was 170 cny. wifi needs a login every 5 minutes. room was prepaid...

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Thank noam n
Reviewed 2 weeks ago

I stay at this hotel from 15 to 22 March with 3 of my friends. This hotel is a good choice if you want to stay near HK Border. Shenzhen South Railway Station, Luohu Port and Luohu shopping area. Also there's 7/11 near hotel's elevator.

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Thank Andronikos91
Australia
Reviewed 4 weeks ago via mobile

Rooms were spacious and clean and the bed SO COMFORTABLE! Had a lovely nights sleep. Handy to have the 7/11 downstairs too. The staff I have to admit were not the most helpful bunch and when we tried to extend tried to charge us a lot more money for the room but we eventually sorted that out! Great location and...

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Thank wanderlust_millie
Hong Kong, null, Hong Kong
Reviewed 22 March 2017

Given the current room rates, this hotel is a good deal at the range of a 3 star hotel: the location is good, and the room space is good. But don't expect anything western though it carries the title BEST WESTERN. Be patient when you talk to the staff and they will be helpful. If you rush them, they are...

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Thank HTC_TaiPo
Dubai, United Arab Emirates
Reviewed 12 March 2017 via mobile

It did have some better days, but it has deteriorated since its glorious past., albeit the rooms are clean,, the room service needs staff training to learn how to interact with guests. The food was average, considering that it is being served in a temporary outlet. Prefer not to come back if I had a choice

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Thank LaraFrancisElHani
Reviewed 6 March 2017

First I did booking direct with Best Western with all clear price include service fee and they charged me 15% more, even Im showing the email from BW. I used sauna and when I finished, they come to charge me at sauna room. When I explained I was guest, they didn't give any attention, just showing in calculator how much...

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1Thank Pedro P
Sydney, Australia
Reviewed 27 February 2017 via mobile

Hotel is nice and modern room is warm few blankets on bed had a lovely bath bonus. Was down lower floor lobby lounge having a heinken beer wanted a pina colada but after 15mins lady come back and says no pineapple was a bit disappointed. Went to level 2 where i had the dinner buffet very nice around $30 Aud....

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Thank Tania T

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Best WESTERN Shenzhen Felicity Hotel

Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: RM246 - RM352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best WESTERN Shenzhen Felicity Hotel 4*
Number of rooms: 532
Reservation Options:
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western
Hotel Style:
#8 Best Value Hotel in Shenzhen
#48 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Best WESTERN Shenzhen Felicity Hotel staff and other travellers.
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Questions? Get answers from Best WESTERN Shenzhen Felicity Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room facing south - you can see the river that runs across the borderline.”
HTC_TaiPo, 21 Mar 2017 | Read review
“Choose a high floor room facing the river. At least you'll see some greenery to soothe your frustration with this hotel.”
Yangchaohuangdi, 19 Dec 2016 | Read review
“Request river side view”
SinghCzar, 17 Dec 2016 | Read review
“High floor and ask for non smoking room! they have good massage floor with reasonable prices!”
  • inside the bathroom door .... ugly!
  • Not nice!
  • room 2331 need some help! fix the bathroom inside door and counter board!
Izaxi, 6 Nov 2016 | Read review
“Get breakfast included at time of booking (expensive later)”
sanjayaman, 1 Nov 2016 | Read review
5 of 5