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Best WESTERN Shenzhen Felicity Hotel

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695 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Reviewed yesterday NEWvia mobile

This hotel is dingy and outdated, but it was relatively inexpensive and very, very close to the border crossing. I'm not sure if I would stay again... if I found a decent rate at another hotel, I'd probably take it even if it meant losing the convenience of the border crossing.

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Helpful?
Thank Carly C
Singapore, Singapore
Reviewed 4 weeks ago

Once upon a time, this hotel was the BEST in Shenzhen. Heads of State and Presidents grace its portals. Not anymore. Although it is classified as either a four or five star hotel, the facilities which are currently available and the quality of its staff tend towards third or second rate. The reception is extremely poor. Staff are arrogant and...

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Thank Yangchaohuangdi
New Delhi, India
Reviewed 5 weeks ago

This is now perhaps my 10th stay in last 5 years. Wonderful moderately priced hotel, giving value for money. Decent size well appointed rooms with comfotable beds. Nice desk and work area with internet and wifi connectivity. Breakfast was very good at the Lobby level cafe but due to renovations the makeshift breakfast on 2nd floor not as good, The...

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Thank SinghCzar
Singapore, Singapore
Reviewed 14 December 2016

Was holding on to a elite status of Best Western loyalty program but apparently the staffs did not know the benefits well and also did not acknowledge the different tier of the VIP. Had to spend 1 hour plus to check into a room.

Review collected in partnership with Best Western
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Thank PinXun
Reviewed 11 December 2016 via mobile

Stayed almost for a month in September. Really liked the internet access. Liked its proximity from Lowu train station and Lowu market: walkable distance with all your shopping bags. Nice views from the executive lounge and the staff there are very nice. Breakfast there is a little repetitive but good. Had a problem of trying to be cheated by a...

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Thank Sid B
Mumbai (Bombay), India
Reviewed 7 December 2016 via mobile

We stayed at this hotel for three nights. The hotel is a little dated, decor is old and a little stuffy. However, its clean and the most convenient to travel around. Also, travelling to this hotel is easy from the Airport. Sightseeing and shopping: Louhu metro station as well as louhu railway station both are a 5 minute walk from...

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Thank Mrunal S
federal way wa, United States
Reviewed 9 November 2016

The best Hotel for our trip to China... best price, best location, staff very responsive, very clean and confortable, near shopping and public transportation. Impressive lobby for large groups. Close to Hong Kong border.

Review collected in partnership with Best Western
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Thank Alice E
Meilbourne, Australia
Reviewed 7 November 2016

This hotel is close to the main Station and convenient to use as a base during your stay in Shenzhen, Hotel is of a good standard and offers good value for money. Wifi can be a little hit or miss which is frustrating. Breakfast is OK

Review collected in partnership with Best Western
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Thank Neil R
Scotch Plains, New Jersey
Reviewed 7 November 2016

It was my second stay in this hotel, the last time was 2-3 years ago. The hotel is had better days, I guess the height of this hotel was in the 90's The location is not bad consider it is walking distance from the Lowu station, not the most pleasant walk I may add. Please look at the pictures to...

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1Thank Izaxi
Minneapolis, MN
Reviewed 6 November 2016 via mobile

This is right across from the train station and easy to grab a shuttle to the Hong Kong airport The Hotel itself is dated but reasonably clean. The internet is also ok Heads up the Mall across the street is worth a trip if you need a few last minute gifts

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Thank TravelingFamx

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Best WESTERN Shenzhen Felicity Hotel

Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: RM245 - RM330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best WESTERN Shenzhen Felicity Hotel 4*
Number of rooms: 532
Reservation Options:
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western
Hotel Style:
#9 Best Value Hotel in Shenzhen
#41 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Best WESTERN Shenzhen Felicity Hotel staff and other travellers.
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Questions? Get answers from Best WESTERN Shenzhen Felicity Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a high floor room facing the river. At least you'll see some greenery to soothe your frustration with this hotel.”
 of 5 bubbles Yangchaohuangdi, 19 Dec 2016 | Read review
“Request river side view”
 of 5 bubbles SinghCzar, 17 Dec 2016 | Read review
“High floor and ask for non smoking room! they have good massage floor with reasonable prices!”
  • inside the bathroom door .... ugly!
  • Not nice!
  • room 2331 need some help! fix the bathroom inside door and counter board!
 of 5 bubbles Izaxi, 6 Nov 2016 | Read review
“Get breakfast included at time of booking (expensive later)”
 of 5 bubbles sanjayaman, 1 Nov 2016 | Read review
“100 meters To the right is a small bus station Day Room Hotel with a little restaurant. Friendly, clean and tasty. Order from the pictures.”
 of 5 bubbles HaroldFBanff, 17 Sep 2016 | Read review
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