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JW Marriott Hotel Shenzhen

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#18 of 2,721 Hotels in Shenzhen
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JW Marriott Hotel Shenzhen
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675 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Sao Paulo, SP
Reviewed 3 days ago NEW

The hotel itself is a bit dated. One could also call the lobby `communist chic` due to its metal features. Overall, the JW is a bit more dated than similar JWs around the world. However, the Club Lounge is really good with a broad dinner / cocktail choice. Breakfast is also good, but as expected. Overall, I would prefer a...

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Helpful?
Thank HappyTravel888
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through the online survey. With a mission to provide superior customer service, we take great pride in serving your needs ,your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the...

Reviewed 5 days ago NEWvia mobile

It's a good hotel in the heart of Shenzhen downtown. Next to chegongmiao metro station makes this a convenient location. Walk to the nearest metro exit isn't far but walk inside the station all the way to the platform is a bit of walk. To avoid peak hour traffic or going to Lohu metro is probably a better choice. Overall...

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Helpful?
Thank Sadat H
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for taking the time to complete the online Survey in regards to your recent stay at the JW Marriott Hotel Shenzhen. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for it.We have shared your...

Bellevue, Washington
Reviewed 1 week ago via mobile

We stayed at this hotel for 3 nights in January 2017. The location is good, near Metro Station in the district of Futian. The walk to the station is about 5 minutes and it took a ride of 15 minutes to Lo Wu Commercial Center. Our room was clean and spacious and had a great view of the surrounding landscape....

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Thank Bread69
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience at the JW Marriott Hotel Shenzhen. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them...

Zhuhai, China
Reviewed 2 weeks ago via mobile

JW Marriot shenzhen is the best hotel I stay compare to the rest of the Marriott hotels. The good thing is they always upgraded me to the suite. Their breakfast is the best compare to any hotel. They never running out of food. The surrounding is very convenient with restaurants and 7 eleven.

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Helpful?
Thank Jeffrey_Teh_2000
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Warm greetings from JW Marriott Shenzhen! Thank you very much for taking your time to post the positive comment on Tripadvisor. I appreciate your acknowledgement to our hotel service and product. It is always so encouraging for us to learn that our guests are happy and satisfied with our jobs and efforts. The hotel's location is convenient, you...

Reviewed 2 weeks ago via mobile

Stayed first time for some time at a Marriott and was very pleased...huge room and was lucky that I had a corner room...bigger...bathroom was massive and bed comfortable...had breakfast and was good!!! Can recommend.

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Helpful?
Thank Frank K
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your detailed experience regarding your stay. We are delighted to read that you found our guest room is big and comfortable, breakfast is delicious, and you enjoyed yourself at our hotel. Thank you again for your positive feedback and...

Austin, TX
Reviewed 2 weeks ago

Spacious rooms with very nice features you come to expect of JW Marriott hotels. The bed was comfortable and allowed me to get a great night sleep after a long trans-Pacific flight. The lounge food and service was also great. This location did not disappoint and was convenient to reach by car.

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Thank dop79
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Warm greetings from JW Marriott Shenzhen! Thank you very much for having taken the time to post your comment. We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel. It is always so encouraging for us to learn that our guests are happy and satisfied with our jobs and efforts....

Reviewed 3 weeks ago

I visit Shenzhen at least twice a year and everytime my preferred hotel is the JW Marriot. It's comfortable, it's clean, the employees are friendly, you really feel at home. Outside is the typical caos of a big city but inside the hotel you feel relaxed. In its reataurants you can have local or continental (good) food. And all this...

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Thank Sergio L
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your detailed experience regarding your stay. We are delighted to read that you found our hotel is comfortable, food is good, and your review about how you enjoyed yourself at our hotel. Thank you again for your positive feedback...

Reviewed 19 December 2016

Stayed for 5 days, end Nov 2016. location is good right next to ChegoMiao, easy to find taxi and close to high tech park. coco park i also near by taxi. Room is dark, not all staff can speak english, there is anoying column in the middle of the room. in room dinning is too expensive. Very bad internet connection....

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Thank george a
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, At first, thank you for choosing JW Marriott Hotel Shenzhen as your accommodation and sharing with us your feedback. I am disappointed to know that we did not catch your expectations regarding the room lights and the staff English speaking skills. And we are glad to share with you that the hotel has already started the room lights...

Kemsing, United Kingdom
Reviewed 6 December 2016

Nice business style hotel, great rooms and nice Club bar. Try to stay on the Club Floor, the room is good with a good selection of comp food and drinks. The rooms were very modern with a wonderful bath installed against an outside window, wonderful to lie in the bath looking out over the city by night. The airport shuttle...

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Thank dmiall
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and taking the time to share with us your good experience regarding your stay. We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel Executive Lounge. It is always so encouraging for us to learn that our guests are happy...

Portland, Oregon
Reviewed 6 December 2016

I am currently staying at this hotel and when returning to my room at about 5pm I had to discover that my room was not cleaned. I tried to communicate with the front desk and talked to the manager but that was a waste of time. I then had to leave my room when the housecleaning showed up and are...

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Thank juergenor
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Thank you for taken your time to share your experience about your recent stay at JW Marriott Hotel Shenzhen with the Tripadvisor. At first, please accept our sincerest apologies for the unpleased experience you had in regards to the late of the room cleaning and the inconvenience caused during your recent stay. It was true that we had...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: RM583 - RM1,064 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#12 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room. There is no special view to be had from the top.”
 of 5 bubbles HappyTravel888, 21 Jan 2017 | Read review
“Higher is better!”
 of 5 bubbles J4594RJsergiol, 3 Jan 2017 | Read review
“Shennan facing rooms are bettter”
 of 5 bubbles georgeaM327SZ, 19 Dec 2016 | Read review
“Go for a higher level to escape the noise.”
 of 5 bubbles dmiall, 6 Dec 2016 | Read review
“The higher floors have great views.”
 of 5 bubbles philr144, 19 Nov 2016 | Read review
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