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The Ritz-Carlton, Shenzhen

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The Ritz-Carlton, Shenzhen
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831 Reviews from our TripAdvisor Community

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Showing 448: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEW

i am from Singapore in town for holiday I must say the service is really tip top especially a staff by the name of Vanilla, she is very friendly and helpful, the rooms are very clean and tidy, it is also very near a shopping mall. I will book this hotel again for my next holiday 我来自新加坡在镇上度假我必须说服务真的是顶尖的,特别是一个名叫Vanilla的工作人员,她非常友好和乐于助人,房间很干净整洁,也非常靠近一个购物中心。 我会再次预订这家酒店,为我的下一个假期

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Thank kohweisheng
Reviewed 5 days ago NEWvia mobile

My return to Shenzhen wouldn't have been the same if I hadn't of checked into the Ritz-Carlton. Excellent service with excellent facilities (apart from the pool being cold)! If your staying here or even in town head to the Curv bar and ask Fabrizio to create something special with your drink of choice. Breakfast is a wonderful array of international...

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Thank RBANNABLE
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear RBANNABLE, Thank you very much for taking the time to write a fantastic review on TripAdvisor. It was a great pleasure to learn that you liked our facilities, restaurants, food and drinks, and especially the excellent service provided by Fabrizio, Jeremy and the team. I would be more than happy to share your wonderful comments with our Ladies and...

Reviewed 1 week ago

Our business stay at the Ritz Carlton in Shenzhen has been one of the most amazing hotel experiences any of us have ever had. The club staff Annie, Hugh and Jasmine were absolutely amazing, making us feel so welcome and special, as was the rest of the staff in the club level, providing a level of personalised service and care...

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Thank Gene K
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Gene K, Thank you for taking the time to share your wonderful comments on TripAdvisor. I am most delighted to hear that you had a great stay with “one of the most amazing hotel experiences ” at Your Ritz-Carlton, Shenzhen, especially impressed by the genuine care from Annie, Hugh, Jasmine from Club, Walter from Concierge, and the team, who...

Reviewed 1 week ago

I'm happy to say that Ritz Carlton, Shenzhen offers the best service amongst all the hotels that I've stayed around the world! It's amazing how their staff from all levels have such high inclination towards providing the best service to their guests. They are so caring and made me feel at home, showering me with surprises during my recent stay....

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Thank Jenny L
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Jenny L, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your recent trip to Shenzhen. I am very happy to know that you enjoyed your stay. Thank you for mentioning our well-kept room, comfortable bed, and especially our talented Ladies and Gentlemen who are willing to go the extra mile in anticipating guests’ needs to make their...

Reviewed 1 week ago

This is my only choice of hotel when I travel to Shenzhen, I enjoy every single minute when I stay at hotel. Somehow it made me think it is my second home at ShenZhen. Highly recommend, not only because of the amenity, but most importantly the services and staff!

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Thank Xin X
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Xin X, Warmest greetings from your second home – Your Ritz-Carlton, Shenzhen. Thank you for your loyalty to the Ritz-Carlton brand. I am very pleased to learn about your fantastic experience at our hotel during your trip to Shenzhen. I am so proud to learn that our Ladies and Gentlemen created unmatched memories and experience for your stay. I...

Reviewed 2 weeks ago

I'm travel to Shenzhen almost every week for business and most time I will choose Ritz Calton Shenzhen as my hotel. In March I have already stay twice here and every time when I'm back to hotel I feel like back home. I was upgrade to better room than what I expected. I'm really thanks for the front desk team...

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Thank iunknown2k
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear iunknown2k, Warmest greetings from YOUR Ritz-Carlton, Shenzhen. Thank you very much for and for your loyalty to the Ritz-Carlton brand. It is my pleasure to learn that you had a fantastic overall stay at The Ritz-Carlton, Shenzhen. I am very delighted that you had an enjoyable experience at our hotel, and that our Ladies and Gentlemen provided excellent service...

Pacifica, California
Reviewed 2 weeks ago

Stayed here for a business trip in March. And I've have to say, the best hotel in China hands down! Excellent service from all members of staff! Greeted with a warm welcome from everyone as I step out of my hotel car to the check in counter! Only spent 2minutes at the front desk, as Iris walked me to my...

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Thank Suketu P
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Suketu P, Thank you very much for taking the time to write a great review on Trip Advisor. It is my great pleasure to read your comment on The Ritz-Carlton, Shenzhen as “the best hotel in China,” and that you loved the bed which is “the most comfortable bed,” and that you were especially impressed by the friendly service...

Penang, Malaysia
Reviewed 2 weeks ago

This is probably my 3rd or 4th stay in this hotel, for another week! Again, great experience and nice stay as usual. Surprise came in as I were upgraded to a bigger room this time, and assess to the lounge in level 26. The lounge is great and very nice dining atmosphere and view, and with great food! The services...

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Thank ykng2016
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear ykng2016, Thank you for taking the time to share your wonderful comments on TripAdvisor and for your loyalty to the Ritz-Carlton brand. I am most delighted to hear that you had a fantastic stay at The Ritz-Carlton, Shenzhen with the genuine care from Vivian, Jodie and our Ladies and Gentlemen, who made you feel welcome and happy. As the...

New Delhi, India
Reviewed 3 weeks ago via mobile

Great location directly opposite the exhibition grounds and very friendly and helpful staff, rooms are very big and nicely decorated. The best is the front office staff they are the best. Food is great too beings vegetarian the chefs went out of the way to make vegetarian dishes for me at breakfast and remembered to do the same the next...

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Thank gargarun
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear gargarun, Greetings from The Ritz-Carlton, Shenzhen, and thank you very much for taking the time to write a review. I am thrilled to learn about your fantastic experiences with the great location, big and nicely decorated rooms, great food with lots of vegetarian options which exceeded your expectations and especially the services provided by our ladies and gentlemen. As...

The Hague, The Netherlands
Reviewed 3 weeks ago

Stayed there for a few days with the family. Great experience! Staff was extremely nice and very friendly to our kids. Even had their own Check-in procedure. Breakfast is great and snacks and drinks at the club lounge was perfect. Special thanks to the staff and of course Anna who made our stay extra pleasant. The small presents for the...

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Thank onzenoort
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear onzenoort, I am delighted to hear that you had a great stay at Your Ritz-Carlton, Shenzhen, and especially impressed by the outstanding services provided by our Ladies and Gentlemen, such as Anna, who truly touched your heart and made your stay memorable. Thank you for mentioning the Club Floor as it is a must experience service you should have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: RM919 - RM3,481 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Shenzhen staff and other travellers.
5 questions
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Questions? Get answers from The Ritz-Carlton, Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club room for certain”
 of 5 bubbles genek2016, 19 Mar 2017 | Read review
“have a drink at the 26th floor. View is great and service is top.”
 of 5 bubbles onzenoort, 8 Mar 2017 | Read review
“High Floor rooms. For a good view request rooms overlooking the swimming pool, ??01 - ??06”
 of 5 bubbles AhmedA976, 2 Mar 2017 | Read review
“Any room with access to the Club is just perfect”
 of 5 bubbles Mehri13, 22 Feb 2017 | Read review
“All rooms are excellent”
 of 5 bubbles dawesom1, 4 Jan 2017 | Read review
5 of 5