We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Shenzhen

Visit hotel website
Traveller (1069)
360
Panoramas (32)
Dining (109)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Discover luxury at The Ritz-Carlton, Shenzhen. A gem among hotels in Shenzhen City, China, we offer a perfect blend of modern comforts and worldwide elegance, in a superior setting near the Shenzhen Convention Center and the Exhibition Center in the Business District.
Read more
Property amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Classic
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel packages
1,681Reviews
1,344Photos
8Q+A
100Room tips
Traveller rating
  • 1,429
  • 207
  • 29
  • 9
  • 9
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
+1
I have been to many hotels but this one has a special place in my heart. Rooms are huge. Bathroom is to die for with the huge tub and the rain shower. And the breakfast is the highlight of my day with around the world options. Close to malls with all kinds of food. Few blocks
Read more
+1
When we couldn’t decide where to go for holiday, The Ritz Carlton was jumped into my mind. My Husband and me decided to celebrate my birthday in Shenzhen. I have to say that we had a great “WOW” time there. I would like to say thank you all ladies and gentlemen for memorable
Read more
I often travel throughout China and have stayed in tens of great hotels. My stay in January 2019 at the Ritz Carlton has been the best in Shenzhen. The service was perfect, the staff is kind, smiling, and professional. The facilities are clean, the room beautiful and its view on
Read more
The hotel has a outstanding location. The staffs are friendly and very professional. The room is very big and comportable. Especially for their service, i would like to thanks club Ashley and sales jojo, they let me feel back home. It is really wonderful experience in the Ritz
Read more
+7
Service excellence is what I think of first when I think about the Ritz-Carlton Shenzhen. I led a group of 16 undergraduate students from the US to Shenzhen and I selected the Ritz-Carlton as our home for the week. Even before we arrived at the hotel, I knew we would be well
Read more
Response from Maggie C, Hotel Manager at The Ritz-Carlton, Shenzhen
Responded 4 weeks ago
Dear Erwin P, Warmest greetings from Your Ritz-Carlton, Shenzhen and thank you for taking the time to share your very nice comments on TripAdvisor! I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen that you enjoyed the incredible and unobstructed view of the Shenzhen "skyline", great breakfast at Flavorz, enchanting performance at Curv, very nice Club Lounge as well as the creative Italian cuisine at Paletto and you were especially impressed by the genuine care and personalized services provided by Calvin, Sabrina, Seven, Lily, Rising, Kevin, Roy and the team. I have personally shared your kind comments with the Ladies and Gentlemen, and thank them for living The Ritz-Carlton Philosophy with great dedication and commitment to excellence. Again, thank you very much for your stay and your great feedback, and please do let me know personally if I can be of any assistance. You could reach me at my email: maggie.chen@ritzcarlton.com. All Ladies and Gentlemen are looking very much forward to welcoming you back whenever you are in the city. Best wishes and regards, Maggie Chen Hotel Manager The Ritz-Carlton, Shenzhen
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementThe Ritz-Carlton, Shenzhen
Guest room
Photo provided by managementThe Ritz-Carlton, Shenzhen
Guest room amenity
Photo provided by managementThe Ritz-Carlton, Shenzhen
Guest room
Photo provided by managementThe Ritz-Carlton, Shenzhen
Suite
Photo provided by managementThe Ritz-Carlton, Shenzhen
Suite
PreviousNext
12345672
It did for our group up to about 22:00 hours (but I might be a bit out on the time)
1 vote
Show all answers
Dear michellelui2412 To answer your concern regarding kids access to club lounge, we do not restrict kids to access lounge as we trust they will behave well. And in our lounge there will be variance 5 times food and beverage presentation throughout the day, beside that our italian and all day dining restaurants are also well known as best of local area. we can assure you the pleasant dining experience within any of them. For leisure purpose our outdoor swiming pool in such summer time will be great for children, we will also seeking for chance to delight our littel young customers too.
2 votes
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang border), after across the Border you can take the Taxi to our hotel. It will cost you only 10 minutes from Huanggang Border to hotel or take the subway go to Exhibition Center station in Shenzhen side. the Exhibition Center is very near to our hotel It will take only 2 minutes on foot. So please take it easy. (The shuttle bus service is not belong to hotel. from 7:00am to 23:00 every half hour have one bus to the border). Also We do have limousine service available from Hong Kong Airport to the Hotel will make your voyage a delight by passing through the drive-through immigration; this service can be arranged for: Mercedes Benz S-350 for 4 seats CNY: 2200 Toyota Alphard for 7seats CNY: 2200 Please note, that we will be extending an additional 10% discount on the above rates if round trip from and to Hong Kong is booked in advance. Please kindly let me know if you would like to make any reservations, I will be delighted to assist. Kind regards, Concierge The Ritz-Carlton, Shenzhen 116 Fuhua San Road, Futian District, Shenzhen 518048 China
0 votes
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang border), after across the Border you can take the Taxi to our hotel. It will cost you only 10 minutes from Huanggang Border to hotel or take the subway go to Exhibition Center station in Shenzhen side. the Exhibition Center is very near to our hotel It will take only 2 minutes on foot. So please take it easy. (The shuttle bus service is not belong to hotel. from 7:00am to 23:00 every half hour have one bus to the border). Also We do have limousine service available from Hong Kong Airport to the Hotel will make your voyage a delight by passing through the drive-through immigration; this service can be arranged for: Mercedes Benz S-350 for 4 seats CNY: 2200 Toyota Alphard for 7seats CNY: 2200 Please note, that we will be extending an additional 10% discount on the above rates if round trip from and to Hong Kong is booked in advance. Please kindly let me know if you would like to make any reservations, I will be delighted to assist. Kind regards, Concierge The Ritz-Carlton, Shenzhen 116 Fuhua San Road, Futian District, Shenzhen 518048 China
0 votes
Show all answers
Did the hotel require swimmer to wear swimming cap?
PreviousNext
12
"Garden rooms for the view"
"balcony in the Premier suite if you can afford, you are gonna love it for sure!"
"City view for great light show . Junior Suite (not separate rooms , one studio style with two large TVs) is great for work and rest"
"Rooms have good view"
"next to subway"
PreviousNext
12345620
PRICE RANGE
US$188 - US$408 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳丽思卡尔顿酒店the ritz-carlton, shenzhen hotel shenzhen
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
280
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing