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The Ritz-Carlton, Shenzhen

1,051 reviews
#2 of 2,865 Hotels in Shenzhen
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Traveller (617)
Room & Suite (339)
Dining (99)
Overview
  • Excellent78%
  • Very good18%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Shenzhen
Special Offer: Book Now & Earn More
Hotel packages
Contact Info
Name/address in local language
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Reviews (1,051)Write a Review
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All reviewsthe club loungeladies and gentlemenitalian restaurantconvention centerguest relationsluxury hotelsgeneral managerhome away from homeduty managerservice levelhotel experiencebusiness tripexcellent hotelcoco parkspecial thanksfavorite hoteloutdoor pool
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1 - 5 of 552 reviews
Reviewed 2 days ago via mobile

To whom it may concern: I am writing to express my highest appreciation for Aaron (and his colleague Sunnie) for his impressive professionalism, hospitality and sincerity in his service at your hotel, The Ritz-Carlton, ShenZhen. Aaron sets a high standard for what the service industry...More

Thank km150823
Reviewed 1 week ago via mobile

As a guest that stays in the Ritz Carlton Shenzhen for sixty plus nights a year I am never disappointed. The hotel is lovely but what truly makes this property outstanding is the “Ladies & Gentlemen” who operate the hotel and treat you like a...More

Thank SDHDALLAS
Reviewed 1 week ago

My room was prior upgraded to a club junior suite. The room is more spacious than the deluxe room which includes a small living room. The checkin process is smooth. The staff introduced every details of the room to us including the light console and...More

Thank LTL_HK
Reviewed 2 weeks ago

I have stayed at this property over 15 times, and somehow they up their level of service every visit (I thought the service was perfect the first stay!). From the doorman, to the concierge, guest services, front desk, club lounge, housekeeping, restaurant team, management-every single...More

Thank jimsigmund
Reviewed 2 weeks ago

I spent two nights here for meetings. Centrally located, next to a large shopping mall and restaurant complex. Modern high rise with large rooms and well furnished rooms. Finishings in room are nearly well done, but maybe not quite what you would expect in a...More

Thank SwissScrivs
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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$212 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$212 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (617)
Room & Suite (339)
Dining (99)
Pool & Beach (19)
Amenities (19)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
michellelui2412
21 June 2015|
Answer
Response from Iwan D | Property representative |
Dear michellelui2412 To answer your concern regarding kids access to club lounge, we do not restrict kids to access lounge as we trust they will behave well. And in our lounge there will be variance 5 times food and... More
2
Votes
ZYelds
30 July 2014|
Answer
Response from Iwan D | Property representative |
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang... More
0
Votes
ZYelds
30 July 2014|
AnswerShow all 8 answers
Response from Iwan D | Property representative |
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang border... More
0
Votes
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12
Room Tips
"Corner Room"
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"Never had a bad room"
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"love the City view side of room"
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"Ask for a room with a balcony"
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