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Grand Hyatt Shenzhen

Ctrip.comUS$151*
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#7 of 2,767 Hotels in Shenzhen
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$373*
US$151*
Great Deal
US$153*
US$153*
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Grand Hyatt Shenzhen
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705 Reviews from our TripAdvisor Community

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Showing 374: English reviews
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Hong Kong, China
Reviewed 3 days ago NEWvia mobile

Stayed here for one night for business. Similar to St Regis, you have to change lift at reception floor at 33/F to guest room floors. It's a bit inconvenient especially when you are in a hurry. The bathing area is right in the middle of the room taking up much space leaving the sleeping area behind rather small. Yes, you...

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Thank Wiz H
Bellevue, United States
Reviewed 5 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank yikuoj
Ann Arbor, United States
Reviewed 2 weeks ago

Compared to other Grand Hyatt hotels that I have stayed, the room at the Grand Hyatt, Shenzhen is very spacious. The hotel is connected to a newly built shopping mall with several good restaurants, it is very convenient. The staff are very friendly and professional.

Review collected in partnership with Hyatt Hotels
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Thank 532luminw
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear 532luminw, Thank you for staying with us and for taking the time to share your experience with fellow travelers. Your compliments about our guestroom, staff, location and surroundings are very much appreciated. We are very proud to have made your stay a pleasant one and we look forward to having you with us next time you are in Shenzhen....

Hong Kong
Reviewed 3 weeks ago

I have been a member of JW Marriot and SPG for 2 years, but I should certainly voted Grand Hyatt Shenzhen as the best hotel I have ever stayed in Shenzhen. I was overwhelmed by the warm welcome by the Grand Hyatt staff those who makes me to feel at home. This is not the first time travelling to Shenzhen...

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Helpful?
Thank angusbingmow
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear angusbingmow, Thank you for staying at Grand Hyatt Shenzhen. We are honored to be considered the best hotel in which you have ever stayed in Shenzhen. Also, we were delighted to learn that you enjoyed your stay so much, especially the warm-hearted hospitality provided by our associates. Your recommendation means a lot to us. We look forward to welcoming...

Shenzhen, China
Reviewed 3 weeks ago

Spacious room, nice goose down pillows and beds, good kitchen and food services, especially best in class fitting room and hot water swimming pool, guest services officials remember guest names and rooms they stay.

Review collected in partnership with Hyatt Hotels
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Thank Gang F
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Gang F, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to post your feedback on TripAdvisor. We are pleased that you had a pleasant stay experience and that you enjoyed the hotel’s facilities, comfortable guestrooms, well-equipped fitness center and swimming pool, as well as the friendly hospitality provided by our associates. Your compliments and...

Hong Kong, China
Reviewed 3 weeks ago

It was a short trip to celebrate my wife's birthday. A few days before we got there, I have emailed to the hotel but i got no rely even till now. When we checked in, we requested the reception staff, Lindsay to prepare foam pillows for us. She said no problem. But we didn't get any till evening, so I...

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Helpful?
Thank Mihcaml
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Mihcaml, Thank you for choosing Grand Hyatt Shenzhen and taking the time to write a review of your stay with us. While we are glad to hear that you enjoyed the convenience of the hotel location, we regret that there were issues with the service and communications. We sincerely apologize for the inconvenience caused and will have the concern...

Mission, Canada
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Robert B
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Singapore
Reviewed 3 weeks ago

Situated next to a huge high-end shopping mall. A number of Chinese restaurants and other eateries located in one of the blocks. Outside the shopping mall, there are other eating places offering local fare. In addition, 2 of the largest Chinese bookstores are located nearby (1 inside and 1 outside the shopping mall). Relatively convenient - located near to one...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank chyanpitg
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear chyanpitg, Thank you for staying with us. We were delighted to learn that you enjoyed your stay and the convenience of the hotel location and surroundings. We look forward to welcoming you again soon. Thank you and best regards, Alex Chiang Director of Operations

Brooklyn, New York
Reviewed 4 weeks ago via mobile

This as my 3rd visit to the Grand Hyatt Shenzhen this year. Pros: Breakfast buffet is incredible. It doesn't disappoint The room and bathroom are clean , decorated very nicely, efficient and comfortable The staff will do anything you need Check in and out is super fast The restaurants outside the hotel are great Cons: The elevator system stinks, however,...

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Helpful?
Thank ELIAS B
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear ELTAS B, Thank you for choosing to stay at Grand Hyatt Shenzhen again and for taking the time to give us such a detailed review of your experience. It was a great pleasure to read that you enjoyed your spacious guestroom, as well as dining at our restaurants. We very much appreciate your compliments regarding the enthusiastic hospitality provided...

Reviewed 23 April 2017 via mobile

Grand Hyatt Shenzhen is definitely THE place to stay in Shenzhen. The location is excellent with great accessibility via both public train and cab, and good walking distance to the famous Pedestrian Street. Not to forget the close proximity to many eateries, shopping centres which are just a stone's throw away from the hotel. The hotel spots the Hyatt's signature...

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Helpful?
Thank tmy6161
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear tmy6161, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share such a detailed review with us. We are honored that you had an enjoyable stay experience and that you enjoyed the hotel’s facilities, the convenience of our hotel location and the enthusiastic service provided by our associates. Thank you again for the compliments...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: RM671 - RM1,278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#6 Spa Hotel in Shenzhen
#7 Luxury Hotel in Shenzhen
#49 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shenzhen staff and other travellers.
4 questions
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Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are a lot more better options to eat out.”
Mihcaml, 4 May 2017 | Read review
“Tell taxi drivers to go to MixC Shopping Mall (华润万象城) if they are unsure”
EuroAsiaJetter, 3 Mar 2017 | Read review
“Go into another hotel”
thomass2000, 30 Jan 2017 | Read review
“The executive floor has a host of luxurious suites affording great city views.”
414henryr, 5 Jan 2017 | Read review
“High rooms are awesome and so are the suite”
637prashants, 21 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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