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Grand Hyatt Shenzhen

No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Name/address in local language
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Close 
  • Luohu Commerical City (Lo Wu Shopping Plaza)
    0.6 km
  • 5 star hotel
  • Free Wifi
Reviewed 3 days ago
Nice hotel for a 1 night business trip
I stayed here for one night on a business trip and found the... more
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648 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Reviewed 3 days ago NEW

I stayed here for one night on a business trip and found the hotel to be very nice. Great views of the city from the lobby bar. Room service was quick and good. Check in process is simple and convenient. The hotel is right near the border with Hong Kong and in the middle of a vibrant business and shopping...

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Helpful?
Thank Alpohe
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Todd F, Thank you for choosing to stay at Grand Hyatt Shenzhen. Your feedback regarding the carpet stains is highly valuable to us. Our housekeeping team has been informed and are looking into it to ensure future improvement. We do appreciate your recognition as “the best option in Shenzhen”. We look forward to welcoming you back and giving us...

Reviewed 1 week ago NEWvia mobile

No long review required for this one, meets all the expectations, great rooms, great food, great service. Also for folks who like to train they have an amazing gym with much more equipment than many other hotels-even have dumbells up to 40kg. Do note if you go in winter the ambient temperature inside is a few degrees below the norm....

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Helpful?
Thank paulkK6140DI
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear paulkK6140DI, Thank you for staying at Grand Hyatt Shenzhen and for recommending us to other travelers. We are delighted to know that we were able to exceed your expectations with our rooms, food, service and fitness center. We also appreciate your comment about hotel temperature and will look into this matter with our Engineering team. We sincerely look forward...

Busan, South Korea
Reviewed 1 week ago via mobile

This hotel isn't too bad, it has nice rooms, decent food and it's kept in pretty good condition. My only complaint really was the carpet flooring in my room had a lot of stains. Overall it's probably on of the best options in Shenzhen. Also, the location is good, right by the MixC mall and Grand Theatre Metro Station. Lots...

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Helpful?
Thank Todd F
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Todd F, Thank you for choosing to stay at Grand Hyatt Shenzhen. Your feedback regarding the carpet stains is highly valuable to us. Our housekeeping team has been informed and are looking into it to ensure future improvement. We do appreciate your recognition as “the best option in Shenzhen”. We look forward to welcoming you back and giving us...

San Francisco, California
Reviewed 1 week ago

When we visit Shenzhen, the Grant Hyatt Shenzhen is our favorite place to stay. The room and services are impeccable. We highly recommend if you stay at the executive lounge floor that you can enjoy good service and quality of food.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank H438HYjacquelinec
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear H438HYjacquelinec, Thank you for choosing to stay at Grand Hyatt Shenzhen again. We are honored to be your favorite hotel in Shenzhen and we are pleased to know that you enjoyed our Grand Club’s high-quality food and service. Your loyalty and recommendation are much appreciated. We look forward to welcoming you back again the next time you visit Shenzhen....

Osaka, Japan
Reviewed 2 weeks ago

The room was spacious and clean and the bed was super comfortable!! The shower was central to the room, and extra big!that's the hotel i always stay, if i visit shenzhen, i like the location, the staff are very helpful and friendly, it's make me feel like home

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Helpful?
Thank hirokokitai
Grand-Hyatt-Shenzhen, hirokokitai at Grand Hyatt Shenzhen, responded to this review

Dear hirokokitai, Thank you for staying at Grand Hyatt Shenzhen again and for giving us a full-score review. We are delighted that you liked your room design and that you enjoyed the convenience of the hotel’s location and the hospitality provided by our colleagues. Thank you for the compliments. We look forward to welcoming you again soon. Thank you and...

Reviewed 2 weeks ago via mobile

This hotel is simply outstanding. Modern luxury design. Rooms are very comfortable and fresh. Staff is competent and very friendly. Very high speed of internet. Lobby is on the top floor with great view. Very good equipped gym. And this hotel have one of the best breakfast in the world. Breakfast divided in several cook zones by type of cuisine:...

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Helpful?
Thank Giannis S
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Giannis S, Thank you for choosing to stay at Grand Hyatt Shenzhen and for sharing such a detailed review. We are glad that you had a pleasant stay experience and enjoyed the hotel facilities such as the comfortable rooms, high-speed internet, well equipped fitness center, as well as the friendly hospitality provided by our associates. Also we are honored...

Fitzroy
Reviewed 2 weeks ago

Rooms are luxuriously appointed. I stayed on the executive floor and enjoyed a large suite with oversized bath, very comfortable bedding & soft furnishings, & great views over the city. Traffic was heavy getting from the airport to the hotel, but one comes to expect this in such a populous city. Meals at the hotel were delicious & reasonably priced....

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Helpful?
Thank Henry R
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Henry R, Thank you for staying at Grand Hyatt Shenzhen and for giving us a full-score review. We are delighted to know that you enjoyed the specious guest room, comfortable hotel facilities and delicious delicacies. Also we will emphasize more attention on our hotel associates’ language training so as to better serve guests. We thank you again for your...

Reviewed 3 weeks ago

We spent our Christmas eve in Grand Hyatt Shenzhen. Staff are friendly. Concierge on ground floor understand it is hard for new customers to find the check in desk, so they guided us friendly to the escalator. Upon check in, staff reconfirmed with our smoking and bedding preference before room assignment. Room is spacious with big windows, great showers, and...

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Helpful?
1Thank locsyk
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear locsyk, Thank you for choosing to stay with us at Grand Hyatt Shenzhen on Christmas Eve. We are delighted to know that you had an enjoyable stay experience. We very much appreciate your compliments regarding the hotel’s facilities and the hospitality provided by our associates. Thank you for your understanding and your compliments about our customer service. We look...

Seattle, Washington, United States
Reviewed 3 weeks ago

I've lived in several hotels during my frequent visits to Shenzhen. Grand Hyatt is best of them, and among the best hotels I've stayed at worldwide. I travel a lot for work and have seen many breakfast buffets. The one here remains unchallenged. No other hotel has come close in terms of quantity and quality of options. The rooms are...

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Helpful?
Thank S0by
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear S0by, Thank you for your compliments and recommendations. We are honored that you consider us one of the best hotels in the world. We are pleased that you had a delightful stay experience and that you enjoyed our fantastic buffet breakfast. Thank you again for your recognition. We look forward to welcoming you back. Thank you and best regards,...

Beijing, China
Reviewed 3 weeks ago

Stayed several times in the hotel. For the standard room: room is clean. They give you everyting you need. For the presidential suite: room is not very clean which is ok considering the huge space you got (I am a bit picky when it comes to cleanness). The breakfast is very good. You have a great selection from omelet to...

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Helpful?
Thank Pentakillgaren
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Pentakillgaren, Thank you for staying with us again at Grand Hyatt Shenzhen and sharing your five star review. We are delighted to know that you enjoyed the hearty breakfast and your guestroom. We look forward to welcoming you back soon. Thank you and best regards, Alex Chiang Director of Operations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: RM619 - RM1,571 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hyatt Hotels Corporation, Agoda, Ctrip TA, Priceline and Travelocity so you can book your Grand Hyatt Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#41 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shenzhen staff and other travellers.
4 questions
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Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The executive floor has a host of luxurious suites affording great city views.”
 of 5 bubbles 414henryr, 5 Jan 2017 | Read review
“High rooms are awesome and so are the suite”
 of 5 bubbles 637prashants, 21 Dec 2016 | Read review
“Maybe try to get higher floor if possible”
 of 5 bubbles suiwah08, 31 Oct 2016 | Read review
“Avoid being dumped in even number rooms with a lesser view.”
 of 5 bubbles exectraveler888, 20 Oct 2016 | Read review
“Corner rooms have floor to ceiling windows on 2 sides of the room. Despite being in the middle of the city, it was so quiet at night.”
 of 5 bubbles mreaves, 19 Oct 2016 | Read review
5 of 5