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Grand Hyatt Shenzhen

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#4 of 2,667 Hotels in Shenzhen
Certificate of Excellence
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Grand Hyatt Shenzhen
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623 Reviews from our TripAdvisor Community

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Showing 318: English reviews
Las Vegas, Nevada
Level Contributor
555 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 2 weeks ago

The location may be great if you are here for business and you have transportation provided. We are here for only one night to go shopping at the East Gate area and for food. It is quite a walk to the MRT station for the first time. The Hotel website should have given this information. We took the MRT from... More 

Helpful?
1 Thank Tom Y
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Tom Y, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share such a detailed review. We are happy to know that that you enjoyed our hospitality and facilities at the Grand Club. Regarding taxis, we recommend that you reach out our colleagues at the Bell desk for assistance as they will be more... More 

SHENZHEN, China
2 reviews
Reviewed 2 weeks ago

I have stayed at Hyatt hotel couple times and this is my favorite hotel in Shenzhen. Very convenience location with shopping and restaurant around. And easy access to subway and hongkong board. Highly recommended.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Zhijia X
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Zhijia X, Thank you for choosing Grand Hyatt Shenzhen once again. We are delighted to know that we are your favorite hotel in Shenzhen. Your recommendation is definitely a great encouragement to us. We look forward to welcoming you back in the near future. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage More 

Cupertino, United States
1 review
Reviewed 3 weeks ago

Grand Hyatt is my place to go when I visit Shenzhen due to it's great location and nice environment. In my last trip, I have my parents come visit me over the weekend. So I asked to add an additional bed, the staff was so nice to help out. I am very impressed and 100% satisfied with the service.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Hong Qin Z
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Hong Qin Z, Thank you for staying at Grand Hyatt Shenzhen again. It is a great pleasure to know that you had a delightful stay experience during your last trip. We appreciate the support and encouragement from loyal guests such as you. We sincerely look forward to welcoming you back soon. Thank you and best regards, Richard van Westing... More 

San Francisco
1 review
Reviewed 4 weeks ago

I was upgraded to the apartment (diamond status). I was overwhelmed by the size, and the service in the lounge was immaculate. When I arrived in the morning, my room was not ready, but I was taken care of in the lounge and treated very nicely.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 563af325
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear 563af325, Thank you for choosing to stay at Grand Hyatt Shenzhen. Your full-score review is a great encouragement to us. We were pleased to learn that you enjoyed our hospitality, and we look forward to welcoming you back again soon. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage More 

San Francisco, California
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

I think my review might be a bit biased. As this hotel's hardware is more up to park with a Park Hyatt, maybe that's why I don't feel the service level is up there. This is definitely a great hotel with wonderful hardware, everything is quite new, and I REALLY love the bathroom here. It is well designed and the... More 

Helpful?
Thank P S
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear P S, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share your stay experience. We are pleased to know that you enjoyed the hotel’s decor and facilities, and we will be sure to focus more attention on our hotel services. We look forward to welcoming you back to Grand Hyatt Shenzhen on your... More 

Penang, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Center of location with availability with a lot of stuff. MRT is walking distance. Huge Book store within a walking distance. Food variety is plenty for ease. Swimming pool is a bit small. There is WALMART with walking distance also.

Helpful?
Thank suiwah08
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear suiwah08, Thank you for staying with us at Grand Hyatt Shenzhen. We were glad to read that you enjoyed the convenience of our location offering easy access to the subway, variety of shopping options and restaurants. We look forward to welcoming you again soon. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage More 

Maccabim-Re'ut, null, Israel
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 October 2016 via mobile

If you happen to be in Shenzhen and want to spend time in an excellent hotel - the Grand Hyatt is for you. I had a fantastic room on the 16th floor with a spectacular view of the city. The food and gym are first class. Actually, everything about this hotel is first class :)

Helpful?
Thank Guy B
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Guy B, Thank you for choosing Grand Hyatt Shenzhen as your preferred hotel. We are honored that you enjoyed our guest room and its spectacular views. Also, your compliments on our food and fitness facilities are much appreciated. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage More 

Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 October 2016 via mobile

i stay 1 night there. the room are clean and well designed. i got nice price at last minute booking i will come back here next time for sure good location in the city. easy to reach by taxi to visit or business trip

Helpful?
Thank Switzerstar
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Switzerstar, Thank you for staying at Grand Hyatt Shenzhen and your kind compliments on the convenience of our hotel location and the design of our guest rooms. We look forward to welcoming you again soon, for either business or leisure. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage More 

Issaquah, United States
2 reviews
Reviewed 24 October 2016

The hotel itself and the staff were great! The room was very comfortable and I loved the locations. The spa was also wonderful. They have a great work out facility and I had one of the best massages I have ever had!!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Roger H
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Roger H, Thank you for staying at Grand Hyatt Shenzhen and for giving us a full-score review. We are glad that you had an enjoyable stay and an excellent massage at Shui Xiang spa. Your compliments are much appreciated and we look forward to welcoming you again soon. Thank you and best regards, Richard van Westing Executive Assistant Manager... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: RM640 - RM1,138 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Ctrip TA, Agoda, Orbitz, Priceline, HotelTravel.com, Travelocity, Hyatt Hotels Corporation and Odigeo so you can book your Grand Hyatt Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#3 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#41 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shenzhen staff and other travellers.
4 questions
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See all questions (4)

Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe try to get higher floor if possible”
 of 5 bubbles suiwah08, 31 Oct 2016 | Read review
“Avoid being dumped in even number rooms with a lesser view.”
 of 5 bubbles exectraveler888, 20 Oct 2016 | Read review
“Corner rooms have floor to ceiling windows on 2 sides of the room. Despite being in the middle of the city, it was so quiet at night.”
 of 5 bubbles mreaves, 19 Oct 2016 | Read review
“One of the best in Shenzhen”
 of 5 bubbles guangyuc2015, 18 Sep 2016 | Read review
“Room facing to swimming pool is nice”
 of 5 bubbles TT0419, 25 Jul 2016 | Read review
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