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Grand Hyatt Shenzhen

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#5 of 2,743 Hotels in Shenzhen
Certificate of Excellence
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Grand Hyatt Shenzhen
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674 Reviews from our TripAdvisor Community

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Showing 352: English reviews
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Denver, Colorado
Reviewed 4 days ago NEWvia mobile

We only stayed one night in this hotel, and wish we stayed longer. The check in team was darling, hotel was so stunning, and our rooms were amazing! We ordered room service for dinner, which was alright, but the hotel was the knockout. Don't hesitate to book this hotel!

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Helpful?
Thank minibargrrl
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear minibargrrl, Thank you for your compliments and recommendations. We are pleased that you had a delightful stay experience. Thank you for sharing and we look forward to welcoming you back soon. Thank you and best regards, Alex Chiang Director of Operations

San Diego, California
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

I stayed at the grand Hyatt Shenzhen for 9 nights. If I hadn't been working it would have been even better. In this review I will highlight the guest experience and meeting experience. Both of which are amazing. The guest experience is phenomenal from the moment you check in to the moment you check out. The checkin is at the...

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Helpful?
Thank Onelp2
About Hotel's Favourite Review
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Onelp2, Thank you for staying at Grand Hyatt Shenzhen and for giving us such encouraging comments. We are honored to learn that you had an enjoyable stay and meeting experience that you appreciated the hotel’s facilities and the enthusiastic service provided by our associates. Your compliments regarding our spa colleague, Trina are well received and we will definitely pass...

Reviewed 6 days ago NEWvia mobile

Stayed at the hotel for 2 nights. What a great Hotel this is.We had a 1 bedroom suite with lounge access.( room 1501). The room was spacious, modern & clean.Bathroom was a wet room with separate bath and rain shower....absolutely superb.Reception on the 33rd floor was like being on top of the world with matching views.As well travelled people we...

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Helpful?
Thank Cameron D
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Cameron D, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share such a nice review. We were delighted to learn that you had a great stay experience and that you enjoyed your comfortable guestroom, as well as the hotel’s facilities and convenient location. We very much appreciate your compliments regarding the enthusiastic hospitality...

Florence, Italy
Reviewed 1 week ago

Very nice hotel in Shenzhen, Clean and refined. Rooms are quite big with a very nice shower located in the middle of the room. If you choose a club room you have breakfast included and aperitive + snack late in the afternoon.

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Helpful?
Thank Maurizio S
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Maurizio S, Thank you for choosing to stay at Grand Hyatt Shenzhen. We are glad to learn that you liked the design of our guestroom and enjoyed the additional benefits provided by our Grand Club. We look forward to being of service to you again soon. Thank you and best regards, Alex Chiang Director of Operations

Seattle, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 519junp
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Santa Clara, California
Reviewed 2 weeks ago

Excellent facilities in-room and fitness center. Superb location close to MixC Mall and other food and stores. The breakfast is good quality with many choices. This has to be one of the top hotels while on business travel.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank VibhavL
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear VibhavL, Thank you for staying at Grand Hyatt Shenzhen and we are honored to be seen as one of the top hotels for business trips. We are delighted to learn that you enjoyed the convenience of our hotel location and its facilities. Thank you again for your kind words and we look forward to welcoming you again soon. Thank...

Reviewed 2 weeks ago via mobile

Very nice hotel to stay at. The room layouts are very modern and nice. The gym and Spa facilities are well equipped. The location of the hotel is by a mall where you have access to many decent restaurants.

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Helpful?
Thank Aram A
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Aram A, Thank you for staying at Grand Hyatt Shenzhen. We are pleased that you enjoyed the convenience of our hotel’s location, room design and hotel facilities. We look forward to welcoming you again soon. Thank you and best regards, Alex Chiang Director of Operations

London, United Kingdom
Reviewed 2 weeks ago

Last stop in mainland China where I stayed all at Hyatt Hotels - Beijing, Shanghai, Guangzhou, Shenzen, Towards to the end of my trip so after multiple journeys, meetings and late nights I arrived feeling pretty tired and grumpy. This all turned around upon checkin. Staff was service with a smile, excellent English and slight company card checkin issue was...

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Helpful?
Thank EuroAsiaJetter
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

ear EuroAsiaJetter, Thank you for choosing to stay at Grand Hyatt Shenzhen on the last stop of your Hyatt trip to China. We are honored to learn that you found our enthusiastic service and hotel facilities to be beyond your expectations. It was a great pleasure to have support from such a loyal guest as you. Your compliments and recommendations...

Scottsdale, Arizona
Reviewed 3 weeks ago

Always love to come here as we are truly like family I visit the hotel at least 4 to 5 times per year staying a minimum of 10 days per visit and have been going back from the day they opened ...8 years ago ... just fabulous people

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank C4970TQmichaelc
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear C4970TQmichaelc, Thank you for staying at Grand Hyatt Shenzhen again. We are honored to be seen as your second home away from home. Your recognition and compliments are much appreciated. We look forward to welcoming you back very soon. Thank you and best regards, Alex Chiang Director of Operations

Bucharest, Romania
Reviewed 3 weeks ago

On my first trip to Shenzhen I had the chance to be a guest of Grand Hyatt. It was a great experience, helping me enjoy my stay and focus on the purpose of my trip while the hotel took excellent care of myself. Great place, great staff, great food!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank dorelg2017
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear dorelg2017, Thank you for choosing to stay at Grand Hyatt Shenzhen. We were delighted to learn that you enjoyed your stay with us and the warm-hearted hospitality provided by our associates. Thank you for your kind words and we look forward to welcoming you again soon. Thank you and best regards, Alex Chiang Director of Operations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: RM678 - RM1,361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#44 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shenzhen staff and other travellers.
4 questions
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Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell taxi drivers to go to MixC Shopping Mall (华润万象城) if they are unsure”
 of 5 bubbles EuroAsiaJetter, 3 Mar 2017 | Read review
“Go into another hotel”
 of 5 bubbles thomass2000, 30 Jan 2017 | Read review
“The executive floor has a host of luxurious suites affording great city views.”
 of 5 bubbles 414henryr, 5 Jan 2017 | Read review
“High rooms are awesome and so are the suite”
 of 5 bubbles 637prashants, 21 Dec 2016 | Read review
“Maybe try to get higher floor if possible”
 of 5 bubbles suiwah08, 31 Oct 2016 | Read review
5 of 5