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Grand Hyatt Shenzhen

796 reviews
#16 of 2,865 Hotels in Shenzhen
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Traveller (429)
Room & Suite (145)
Dining (46)
Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“the penthouse”(13 reviews)
“great hotel”(37 reviews)
“mixc mall”(10 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (796)Write a Review
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All reviewsthe penthousegreat hotelmixc mallground floorhigh end shoppingthe club loungebedroom suiteitalian restaurantrain showerdiamond membergreat bathroomguest roomsstar serviceroom service isservice levelbreakfast buffetfitness center
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11 - 15 of 430 reviews
Reviewed 23 December 2017 via mobile

Third time staying here and it remains our top choice for short stay. Mainly due to location, choices of restaurant and services. The menu at 1881 are tantalizing, particularly the roasted duck, spicy mutton etc. our family simply loves them.More

Thank 852NeverSleeps
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 11 January 2018

Dear 852NeverSleeps, Thank you for considering Grand Hyatt Shenzhen as your top choice. We were thrilled to learn that you were satisfied with your stay, and enjoyed your meal at 1881. We look forward to welcoming you and your family back for another delightful stay...More

Reviewed 18 December 2017 via mobile

Stayed 3 nights from 5th Dec. great hotel. Set up with having to change elevators to get to ground floor and function rooms a little confusing at first but you get used to it quickly. Reception is located on 33rd floor The breakfast restaurant on...More

Thank Pascal S
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 20 December 2017

Dear Pascal S, “Ni Hao” (Hello) and thank you for staying at Grand Hyatt Shenzhen and leaving us a full score review. We are glad to learn that you are satisfied with everything and had a great time at the Show Kitchen and The Penthouse....More

Reviewed 12 December 2017

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Review collected in partnership with Hyatt Hotels
Thank S W
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 15 December 2017

More

Reviewed 4 December 2017 via mobile

- Service staff were extremely friendly, helpful, and prompt in their service. - Room was tastefully designed. Spacious too. - Breakfast spread was amazing. A really wide variety of options, and most dishes I tried tasted excellent - Located at the Luowu area, which is...More

Thank nick_foo90
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 7 December 2017

Dear nick_foo90, Thank you for leaving Grand Hyatt Shenzhen such a kind review. We are so glad to know that our guestroom, food & beverage and service all made you satisfied and left you with a pleasant stay experience. Your recommendation about our convenient location...More

Reviewed 20 November 2017 via mobile

The staff who check in was low and never smiling, i booked the room on executive floor but he didnt actived the key to access the lounge on 25 floor. And i need to back to recrption to update the key after tried over 10...More

2  Thank codylee176
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 23 November 2017

Dear codylee176, Thank you for sharing your review of your recent stay experience with us. We were very concerned to read your comments about the shortcomings you experienced in service. We sincerely apologize about the key, housekeeping service and welcome fruit. We have reviewed your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Heated pool
Details
Price range
US$170 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (429)
Room & Suite (145)
Dining (46)
Pool & Beach (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Tina D
24 August 2016|
AnswerShow all 4 answers
Response from 33Kim633 | Reviewed this property |
Not pretty sure, I did not try to find this service near the hotel.
0
Votes
Google Translation
ludogdoo
5 May 2015|
AnswerShow all 2 answers
Response from Susan T | Reviewed this property |
You don't need a visa for hotel. Visa for entry into country will depend on your nationality. You can go through the Hong Kong airport, catch a taxi from airport into the hotel, which takes about 1.5-3 hrs, crossing the... More
0
Votes
danasbox
5 May 2015|
AnswerShow all 2 answers
Response from danasbox |
Thanks yikes looks like Hong Kong is MUCH faster!!! We may try the Hyatt Regency Hong Kong Sha Tin Which I guess it the new territory and no visa requirements and hopefully closer the HKG. Thanks if you have any Hyatt... More
0
Votes
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12
Room Tips
"Had a regular room"
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"All the rooms are bigger in size."
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"if its a deluxe room, look for rooms ending with 18, or go for a junior suite, ending with 01"
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"you want south views of the Hong Kong mountains. as high as possible."
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