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The Westin Shenzhen Nanshan

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#17 of 2,754 Hotels in Shenzhen
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The Westin Shenzhen Nanshan
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459 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Reviewed 13 March 2017 via mobile

This hotel is quite nice and good to stay but is not as perfect as you may expect from a 5 star hotel. While my last stay I got a room at a non-smoking floor in which the last guest did not follow the rules and smoked some cigarettes. I recognized this quite late in the evening and asked for...

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Helpful?
Thank Jan E
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hello Jan E Greetings from the Westin Shenzhen Nanshan! It is a pleasure to have had you as our guest! I do appreciate your candid feedback on TripAdvisor. We have shared your comments amongst the team for their review and further improvement. Nevertheless, I do welcome your constructive feedback. Please let me know if you plan on returning to Shenzhen...

Reviewed 6 March 2017

The hotel is within a few minutes walk from a subway station. Next to the hotel is the Yitian Plaza shopping mall. From the hotel lobby there is a direct link to access the mall. Inside the mall, one finds a range of Chinese restaurants and there is a supermarket in the basement there, The front desk staff was friendly...

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Helpful?
Thank Stanislaus F
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Hello Stanislaus F, Hello Jan E Warm greetings from the Westin Shenzhen Nanshan! Thank you very much for your candid feedback on TripAdvisor. I have shared your comments amongst the team for their review and further improvement. We welcome the feedback in an effort to continually improve. If your travels plans bring you back to Shenzhen, do contact me directly...

Moncton, Canada
Reviewed 2 February 2017

We checked in quickly and easily and were promptly shown up to our room. We had a room on the 17th Floor with a cool view of Windows of the World. We were not in our room in the evenings so we missed the fireworks, but the room was quiet and we could hear no outside traffic. The room had...

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Helpful?
Thank carrieelderkin
TheWestinShenzhen, Front Office Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Valued Guest, New Year’s greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay at The Westin Shenzhen Nanshan and taking your precious time to share feedback with us. We are delighted to receive your feedback regarding your recent stay experience with The Westin Shenzhen Nanshan. It is refreshing to know your continued confidence to...

Reviewed 24 January 2017

The hotel is perfect for both business and leisure trips. Very comfortable and well connected to the large shopping mall and to the metro. The rooms are clean and fragrant, with sliding glass walls well designed for privacy management. The restaurant's food is good, while the breakfast buffet, compared to previous years, has lost in the variety of selection. Room...

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Helpful?
Thank Walter T
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Walter T, Greetings from the Westin Shenzhen Nanshan! It is always a pleasure to have you as our guest! Thank you very much for continuous support towards us and your feedback on TripAdvisor. We are very glad that you had an enjoyable stay with us. I also appreciate your comments regarding the arrival experience and our breakfast selection. My...

Cambridge, Massachusetts
Reviewed 16 January 2017

This hotel is located in central Shenzhen. It is modern and well-appointed. The room I had was spacious, with ample closet space, and large bathroom, a good view, and desk space for working. The buffet is well staffed, include onsite chefs, and has a very broad selection of food, both Asian and Western. Internet was included in my book. It...

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Helpful?
Thank 418spot
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Valued Guest, New Years greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay at The Westin Shenzhen Nanshan and taking your precious time to share feedback with us. My team and I are glad to know you had your pleasant stay with us, in particular with our good location and our culinary selection. Yes...

Hong Kong, China
Reviewed 1 January 2017

I stay in this hotel for 10 to 20 nights every year. This is one of my favourite hotel in Shenzhen. The hotel is cozy and modern. I love the fragrant of the Westin. Their signature Heaven bed is so comfortable as well. The view could be excellence too if you face to the theme park side. The room is...

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Helpful?
Thank AngusHHK
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear AngusHHK, New Year’s greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay at The Westin Shenzhen Nanshan and taking your precious time to share feedback with us. We are delighted to read your review regarding your recent stay experience with The Westin Shenzhen Nanshan. It is refreshing to know your continued confidence and loyalty...

Glenview, Illinois
Reviewed 30 December 2016

Rooms are ok, bathrooms a little strange for my taste with the sliding walls. Breakfast is out of this world - you can eat just about anything. Service is good, but not the level you would expect from a luxury hotel. Great thing is that you can enter the hotel directly from the mall.

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1Thank Ov M
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Ov M, Season’s greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay at The Westin Shenzhen Nanshan and taking your precious time to share feedback with us. My team and I are glad to know you had your pleasant stay with us, in particular with our wide selection or breakfast including SuperFoodsRX. Yes the...

Ko Samui, Thailand
Reviewed 27 December 2016

My 2nd returning here it's alway great choice for the SPG lovers like me. Separate breakfast on the 2nd floor with all day snacks for Platinum guests. Great location and you will enjoy shopping just downstairs with the top brands. The business center is great very friendly staff.

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Helpful?
Thank PPMH2910
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Ko Samui, Season’s greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay at The Westin Shenzhen Nanshan and taking your precious time to share feedback with us. My team and I are delighted to your kind review regarding to your recent stay experience. As you mentioned before, SPG Platinum members have the access to...

Mumbai (Bombay), India
Reviewed 24 December 2016 via mobile

I stayed at 'The Westin', Shenzhen on a official trip in November 2016. I stayed for three nights and enjoyed my stay. The hotel is good and staff is courteous, helpful. Rooms are nice with a view of 'Window of the World' theme park. The hotel is next to a shopping mall. The restaurant at ground floor offers nice spread...

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Helpful?
1Thank Agrawal_Mukul
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear Agrawal_Mukul, Season’s greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay at The Westin Shenzhen Nanshan and taking your precious time to share feedback with us. My team and I are delighted to read your review regarding your recent experience. The Westin Shenzhen Nanshan boasts as a global leading hotel with its dynamic concept...

Cape Town Central, South Africa
Reviewed 12 December 2016

Very good quality hotel with comfortable rooms and views of the surrounding area if your room is high enough. Breakfast on offer is more than adequate but the area is not that big and can get pretty busy so allow time enough to be able to get a seat and take breakfast. If you want to see the Chinese version...

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Helpful?
Thank andreolivier
TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan, responded to this review

Dear andreolivier, Seasons greetings from The Westin Shenzhen Nanshan. Thank you very much for your recent stay at The Westin Shenzhen Nanshan and taking your precious time to share feedback with us. My team and I are glad to read your kind compliments regarding your recent stay. It is refreshing to know you had an excellent experience at The Westin...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Shenzhen Nanshan ideally located in conjunction of business and recreation area, connected to upscale shopping complex with direct access to subway station. 350 inviting guest rooms and suites offer the signature Heavenly® Bed to ensure you start your day feeling rested and energized. You can unwind in the Heavenly Spa by Westin, recharge with a WestinWorkout, or enjoy free wireless high speed internet access. ... more   less 

Additional Information about The Westin Shenzhen Nanshan

Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Region: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Price Range: RM695 - RM1,448 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen
Hotel Style:
#9 Business Hotel in Shenzhen
#14 Spa Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#48 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Shenzhen Nanshan staff and other travellers.
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Questions? Get answers from The Westin Shenzhen Nanshan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wonderful people”
waqass390, 21 Mar 2017 | Read review
“Add breakfast!”
carrieelderkin, 1 Feb 2017 | Read review
“Strategic position close to shopping mall and metro station. Large and clean rooms. Rooms facing the Window Of the World are recommened.”
923waltert, 23 Jan 2017 | Read review
“Choose the side face to the theme park "Window of the World".”
  • Large suite: Living Room
  • Regular room
  • Medium suite
  • room face to the theme park
  • Junior Suite
  • Large suite: Pantry and working table with private printer
  • Medium suite
AngusHHK, 1 Jan 2017 | Read review
“Higher floors offer better views.”
echo55305, 2 Dec 2016 | Read review
5 of 5