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The St. Regis Shenzhen

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#10 of 2,754 Hotels in Shenzhen
Certificate of Excellence
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The St. Regis Shenzhen
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317 Reviews from our TripAdvisor Community

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Showing 202: English reviews
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Reviewed yesterday NEWvia mobile

To start it off, the check in counter is at level 96. This building is the tallest in Shenzhen at the moment. My room was on level 88. You don't need to request for rooms on high floors for this one. Room layout and size is standard for hotels of this grade. They have this automation thing where the lights...

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Helpful?
Thank Lim C
Shenzhen, China
Reviewed 4 days ago NEW

I went to the buffet on the 95th floor for dinner and from start to finish it was a very enjoyable experience. We were greeted by the buffet restaurant manager Ruari who was very kind and helpful throughout the evening and he brought us to our table, which had an incredible view of Shenzhen. There was so many different options...

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Helpful?
Thank jcassidy0895
Reviewed 1 week ago

I went to dinner at the buffet restaurant on the 95th floor with my parents. Reception were very helpful and polite directing us to the restaurant. Our seat were by the window, where we could overlook the whole city. The restaurant offered a great selection of food and drinks. The staff were really friendly and helpful. Special thanks to Ruairi,...

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Helpful?
Thank Eileen H
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Eileen H, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great dinner in our signature restaurant, Social, with the perfect view, gorgeous food and especially the warm service provided by our associates, like Ruairi and Emilio. It will be my great honor to share your review...

Reviewed 1 week ago via mobile

Perfect view. Perfect services with nice staff. The breakfast was great with great staff, for example Leo and ruairi were very kind. Buffet was awesome, so palatable with so many options. Nice food and nice people. Perfect room. Definitely worth a five star. Best 5 star hotel I have ever stayed in Shenzhen.

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Helpful?
Thank Yijia L
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Yijia L, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the exquisite view, wonderful breakfast and especially the caring service provided by our associates,like Ruairi and Leo. It will be my pleasure to share your comment with our team and...

Moehlin, Switzerland
Reviewed 1 week ago

Hotel with very comfortable and clean rooms. Beautiful views and very friendly staff. Also gym and pool is super in this hotel. Breakfast offer a big variety and believe everybody can find his favorits. I surely will choose again St. Regis next time when I am in Shenzhen.

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Helpful?
Thank holherm
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear holherm, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful interiors and especially the caring service provided by our associates. Thank you once again for your nice words. We all look very much forward to welcoming you...

Reviewed 1 week ago

We went for the dinner buffet at the SOCIAL restaurant as i heard it was a buffet that i HAVE to try and was not wrong about it. By the moment you get in the restaurant the view is the first thing that attract you, seriously an amazing view of shenzen. Then we come to the main point of the...

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Helpful?
Thank Mihalis B
Hong Kong, China
Reviewed 2 weeks ago via mobile

Request hotel to assist in getting a birthday cake as a surprise for my girl friend but they went all the way to even decorate the room. Ms Smile checked us in professionally. As SPG Gold, we were upgraded to Fortune room. Special thanks for our personal butler Nicole who did the decoration of the room and delivering the birthday...

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Helpful?
Thank PASSPORT0929
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear PASSPORT0929, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had an exquisite stay at our hotel, with the convenient location, wonderful interiors and especially the caring service provided by St. Regis Butler. Thank you once again for your nice words. We all look very much forward to welcoming...

Slavonia, Croatia
Reviewed 3 weeks ago

I had a very enjoyable stay with the St. Regis Shenzhen all the way from Concierge, people who checked me in, the butlers and especially the Irish manager at breakfast. The Irish manager was able to recommend many places of interest around the hotel, shopping, restaurants, spa... I truly enjoyed our daily conversations. My room was very elegantly furbished and...

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Helpful?
1Thank Pink_Ivan
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Pink_Ivan, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful interiors and especially the caring service provided by our associates, such as our assistant manager of Social all day dining restaurant-Emilio. Thank you once again for your...

New York City, New York
Reviewed 3 weeks ago

I usually do not leave any reviews, but somehow I feel the need to recognize st.regis Shenzhen's top-notch service standard. I was visiting the city for one night with a friend. The awesome aussi Louis and Harlan took good care of us from the beginning to the end of our stay. Every detail has been handled-the in room amenities are...

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Helpful?
Thank Henry L
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Henry L, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful interiors and especially the caring service provided by our associates, such as Louis and Harlon. Thank you once again for your nice words. We all look...

Sydney, Australia
Reviewed 4 weeks ago

I usually do not leave any reviews as I have no time for it. However, I believe that the St Regis and its team deserve to be mentioned. The rooms, location and the view are breathtaking of course. I stayed in the room with the Hong Kong view. Just wow! But on top of that, the impeccable service quality from...

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Helpful?
Thank PepsiGlass
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear PepsiGlass, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, wonderful interiors and especially the caring service provided by our associates. Thank you once again for your nice words. We all look very much forward to welcoming you...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 75-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District | No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen
Price Range: RM1,179 - RM1,566 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#9 Spa Hotel in Shenzhen
#10 Luxury Hotel in Shenzhen
#57 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Shenzhen staff and other travellers.
2 questions
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Questions? Get answers from The St. Regis Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms I had up to now are excellent”
holherm, 13 Apr 2017 | Read review
“the higher the better”
amielavi, 5 Mar 2017 | Read review
“All rooms have different views. Think they are all good.”
Z5179XUfrankc, 18 Jan 2017 | Read review
“Lower floors, avoid the night club on top floor.”
DonkeyRanRan, 8 Dec 2016 | Read review
“when you eat at the italian restaurant , talk to the cook , he will do whatever you like , even if not on the menu”
amielavi, 28 Aug 2016 | Read review
5 of 5