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Shangri-la Hotel Shenzhen

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#16 of 2,744 Hotels in Shenzhen
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-la Hotel Shenzhen
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2,132 Reviews from our TripAdvisor Community

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Showing 793: English reviews
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Mumbai (Bombay), India
Reviewed yesterday NEW

I stayed here for 3 nights . Every morning for buffet breakfast there was an Indian Vegetarian Dish ( 1 day it was Poha, 1 day Upma ,1 day ( Veg Biryani ) . Other items like papad,mango pickle were always there. Lot of varieties on food. Very good room with Coffee maker and mini bar

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Helpful?
Thank ankushsunkale
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear ankushsunkale, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing the positive review with us. We are excited to learn that our India vegetarian cuisines at Coffee Garden, room and amenities delighted you. We look forward to seeing you again in the future. Yours Sincerely, George Baird General Manager

Greater London, United Kingdom
Reviewed 3 days ago NEW

Hotel is good, efficient and effective. It's dated though (the room furniture is particularly reminiscent of an old family hotel in the sticks, even though this is far from that). Location's good for access (right by the station) but poor for much else to see there. I was here on business and for that it's fine. There's a good selection...

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Helpful?
Thank Tas P
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Tas P Thank you for choosing Shangri-La Hotel, Shenzhen for your business trip and taking your valuable time to write a review on TripAdvisor. We are glad to learn that our food at the in-house restaurant and our location delighted you. We look forward to welcoming you again soon. Thank you and best regards, George Baird General Manager

New Delhi, India
Reviewed 6 days ago NEW

It was an excellent stay at Shangri La. The amenities, room service, view, everything was classy and up to the mark. The fine detailing and quality of stay was worth appreciation. The food at the restaurant was awesome.

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Helpful?
Thank div106
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear div106, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We appreciate your compliment on our amenities, view and room service from our colleagues, and have shared your review with our team. We look forward to welcoming again in the future. Yours Sincerely, George Baird General Manager

GZ
Reviewed 1 week ago

A perfect trip as it always is. The hotel is not the newest in SZ but it is well maintained and the service in the club lounge still make it stand out from anything nearby. Perfect service, perfect location ~ we will be back again soon!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Mark_Revis
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Mark_Revis Welcome again to stay at Shangri-La Hotel, Shenzhen, and sharing the positive review with us on TripAdvisor. We are delighted to learn that you had a perfect experience with our colleagues' service and the convenient location left you with a great impression. We hope to welcome you again in the future. Yours Sincerely, George Baird General Manager

Kingscliff, Australia
Reviewed 2 weeks ago

I recently had the pleasure of staying at the Shangri-La and was not disappointed! The staff at Horizon club made our stay with their happy faces and joyfull approach! Great hotel walking distance to all the shops,the train and great facilities! Lunch on second floor was memorable and the staff are always willing and caring. Thanks can not wait to...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Jackie T
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Jackie T, Thank you for choosing to reside at Shangri-La Hotel, Shenzhen. We appreciate you sharing the review with us on our willing and caring colleagues, convenient location and the buffet lunch at Coffee Garden on second floor. Also your compliment has been shared with the team to encouraging future positive service experiences. We look forward to welcoming you...

Reviewed 2 weeks ago via mobile

I stayed for one night only on business in room 1912 (twin room). Unfortunately, this was not what I expected of a 5* Shangri La hotel. Check-in was a quick and seamless experience. The hotel staff were friendly and very helpful. The hotel lobby and central areas were very nice and grand. Most importantly the location is ideal of you...

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Helpful?
Thank Kaz H
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Kaz H, Thank you for choosing to stay with us at Shangri-la Hotel, Shenzhen and taking your valuable time share the review on TripAdvisor. We are glad to learn that our bathroom impressed you, your other comments have been recorded for us to make further improvements. We look forward to welcoming you again in the future. Yours Sincerely, George...

Reviewed 4 weeks ago via mobile

Indeed, I had a great experience staying at this hotel for 3 nights. At the beginning I choose this hotel because the location is very close to office and Lou Hu station that make the trip between HK and Shenzhen is convenience. But after the experience I got, sure I will come back to stay at this hotel because the...

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Helpful?
Thank Eko H
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Eko H Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on TripAdvisor. We are delighted to learn that you had a great experience with our polite and helpful colleagues and our buffet breakfast left you with a great impression. We hope to welcome you again in the future. Yours Sincerely,...

Capelle aan den IJssel, The Netherlands
Reviewed 4 weeks ago

the 360 bar team, Horizon concierge team and team in the Champsbar, these are the reason to come. TOP hotel, good quality restaurant and the staff is working hard to make you stay more than you can realise. Advise: take the Horizon add-on at your booking a lot more for less money. Michel D.

Review collected in partnership with shangri-la.com
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Helpful?
Thank MichelDrion
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear MichelDrion, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review and tips on TripAdvisor. We are glad to learn that you had a good experience on our F&B team and Horizon concierge team. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager

Bancroft, Canada
Reviewed 4 weeks ago

I had a nice stay for 2 nights in February 2017. This is a 5-star property with generously sized rooms and excellent amenities. The decor tends to "classical" rather than "modern," and a few of the public spaces are due to new carpeting and other light renovations. A highlight was the gym & spa area. Huge indoor pool with lap...

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Helpful?
Thank gbn
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear gbn, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We appreciate you sharing the positive review on our Health Club, service and room facilities. Also other areas you commented on have been recorded and shared with the team. We look forward to welcoming you again soon. Yours Sincerely, George Baird General Manager

Dakar, Senegal
Reviewed 5 February 2017

The exterior and entry of the hotel is very beautiful. Teh location is actually well-situated for getting around to just about all the local sights and shopping. Close to the train station, bus terminal and shopping. It may have been our rooms but they appeared smaller than other chain Shangri-La hotels, but the bed was comfortable. The restaurant was very...

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Helpful?
Thank AlvidaRose
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Stacie AlvidaRose, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on TripAdvisor. We are glad to learn that our convenient location close to the train station and shopping mall, food, rooms and friendly colleagues impressed you. We hope to welcome you again soon. Yours Sincerely, George Baird General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: RM558 - RM806 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
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Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#27 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-la Hotel Shenzhen staff and other travellers.
8 questions
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Questions? Get answers from Shangri-la Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better views with higher floors.”
 of 5 bubbles gbn, 19 Feb 2017 | Read review
“Great all round rooms.”
 of 5 bubbles JakeyP123, 21 Dec 2016 | Read review
“choose another room”
 of 5 bubbles df339, 17 Nov 2016 | Read review
“Rooms floor 7 and above are much nicer and are less noisy.”
 of 5 bubbles mmyatt6, 2 Nov 2016 | Read review
“bathtubs only for standard rooms, not separate shower”
 of 5 bubbles andersonh502, 18 Oct 2016 | Read review
5 of 5