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Kempinski Hotel Shenzhen

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Traveller (230)
Room & Suite (74)
Dining (10)
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Overview
  • Excellent40%
  • Very good48%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“coastal city”(19 reviews)
“business trip”(19 reviews)
“great hotel”(18 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (762)
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238 results
Traveller rating
112
81
30
10
5
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Time of year
LanguageEnglish
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112
81
30
10
5
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All reviewscoastal citybusiness tripgreat hotelnanshan districthuge shoppingbreakfast buffetcomfortable bedroom serviceother hotelsindoor poolhk airportchinese restaurantmy colleagueshopping mallsubway stationhouhailobby
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1 - 5 of 238 reviews
Reviewed 1 week ago

I flew into HK and transferred onto ferry to Shekou. Taxi ride from shekou Terminal cost only RMB 50. There is the MTR station at doorstep. It is very convenient. A step away, bring me to a modern, expensive and nice shopping mall. A lots...More

Thank aygrhn
Reviewed 2 weeks ago via mobile

In its heyday, the Kempinski probably classified as 5 stars. But it’s looking tired, and decor rather gaudy. Nothing worked properly, and furniture in our room was chipped and scratched. Wireless internet was non existent in room and pretty awful in public areas. Staff were...More

Thank Andy B
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 2 weeks ago

Dear valued guest, Thank you very much for taking your precious time to share your comments with us. Your kind comments therein are truly appreciated yet we are naturally concerned regarding the unstable WIFI connection and the communication challenge caused by language barrier during your...More

Reviewed 4 weeks ago

I stayed here for 3 nights, excellent location, close to brand new shopping center, with plenty of restaurants to choose from. Shops are rather 'high end' so no bargains to be had. Particularly enjoyed the 'Hot Pot' cooking, very hot and spicy.More

Thank Peter R
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 4 weeks ago

Dear Valued Guest, We wish to take this opportunity to thank you for your time to give us such a positive feedback. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best regards, Lynn...More

Reviewed 4 weeks ago via mobile

This used to be a really nice hotel. However the rooms are now looking tired and despite being a non smoking hotel the rooms and corridors smell of smoke. I requested to be moved but the new room wasn’t much better. Not a bad location...More

1  Thank Anderz123
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 4 weeks ago

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

Reviewed 10 May 2018

I stayed at the hotel for 5 nights. The reception was pleasant and so the room service. The room is spacious and includes all necessary facilities. The hotel and the room are very clean. There are lots of shopping centers and restaurants around the hotel....More

Thank Shlolvy
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 14 May 2018

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$142 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Shenzhen
#20 Spa Hotel in Shenzhen
#29 Luxury Hotel in Shenzhen
#209 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$142 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Shenzhen
#20 Spa Hotel in Shenzhen
#29 Luxury Hotel in Shenzhen
#209 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (230)
Room & Suite (74)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (8)
Questions & Answers
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Malthouse65
23 January 2017|
AnswerShow all 2 answers
Response from Dave R | Reviewed this property |
+86 755 8888 8888
0
Votes
Room Tips
"Ask to alott your room on higher floors and way area facing."
Read review
"The rooms are good in size, but you have to pay for extra bed."
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"Get room with bay view"
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"Wide range of food nearby"
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