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28/01/2018 29/01/2018
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    Sheraton Shenzhen Futian Hotel

    Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
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    28/01/2018 29/01/2018
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    SAVE US$21
    Traveller (365)
    Room & Suite (98)
    Dining (40)
    • Excellent49%
    • Very good42%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “havana bar” (7 reviews)
    “the club lounge” (21 reviews)
    “platinum member” (12 reviews)
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    5.0 Star Hotel
    All hotel details
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,042)
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    1 - 5 of 369 reviews

    Reviewed 3 days ago via mobile

    Humidity in the building is getting better and the smell is going away it seems. Service is average, barely speaking english, but surely dedicated. Breakfast choice in the executive lounge is quite poor. Also, Platinum members like me get little attention (I was assigned a...More

    Thank Giovanni B
    Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded yesterday

    Dear Giovanni B, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us again. Please be assured that your comment has been shared with the relevant departments and we will take steps to resolve the problems you’ve mentioned. We sincerely look forward to...More

    Reviewed 3 days ago

    This located is conveniently located above the Shenzhen Metro Line 4 interchange (Convention & Exhibition Center) which is just 2 stops from the Futian Checkpoint, if traveler is traveling from Hong Kong. Opposite the hotel has a huge shopping mall with various cuisine restaurant and...More

    Thank Alan6177
    Reviewed 4 days ago

    I am staying over here is because the room in JW Marriott Shenzhen already fully book and I am not able to extend my stay therefore I have no option but to stay with Sheraton Futian. The hotel is old and everything is very outdated....More

    Thank MrLeoric
    Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 4 days ago

    Dear MrLeoric, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us. We regret to learn that our service didn't meet your expectations and brought you inconvenience during your stay. Relevant departments of the hotel are getting down to the problem you have...More

    Reviewed 2 weeks ago via mobile

    Visited this in Dec and stayed 3 nights. Pleasantly surprised by the level of service so must give credits to the hotel staff and the training-in-charge. Justifications: 1. Check in: smooth, professional -queues existed(YES!) and was properly managed. - the lady processing my check in...More

    Thank RCSH16
    Response from William C, General Manager at Sheraton Shenzhen Futian HotelResponded 1 week ago

    Dear RCSH16, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us and taking time to share comments. We are pleased to learn that our warm service, the clean room and good location have met your expectation, and your recognition really motivates us...More

    Reviewed 2 weeks ago

    Checking in was a breeze and Katrina at the hotel ensured the process was a smooth and efficient one. We got our room early thanks to her. Room was big and clean. Always good to have a clean room. Sheraton club was a great experience!...More

    Thank David L
    Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 2 weeks ago

    Dear David L, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for your staying with us and taking time to share nice comments on TripAdvisor. It's our hornor to help you make your trip in Shenzhen convenient and comfortable. Thanks for your comment and we're...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Indoor pool
    • Outdoor pool
    • Price range
    • US$149 - US$285 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Spa Hotel in Shenzhen
    • #14 Business Hotel in Shenzhen
    • #14 Luxury Hotel in Shenzhen
    • #42 Best Value Hotel in Shenzhen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 354
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Expedia, Agoda, Travelocity, Priceline, Orbitz, Hotwire, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Sheraton Shenzhen Futian Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Guangdong >
    • Shenzhen >
    • Civic Center
    • Also Known As
    • Sheraton Shenzhen ,
    • Shenzhen Sheraton
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    Traveller (365)
    Room & Suite (98)
    Dining (40)
    Pool & Beach (17)
    Hotel & Grounds (221)
    Bathroom (20)
    Business Centre & Event Rooms (12)
    Family and Play Areas (2)
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    Questions & Answers
    Get quick answers from Sheraton Shenzhen Futian Hotel staff and past guests.
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    Room Tips
    "Choose the room facing Ping An Financial Center, the tallest in Shenzhen."
    Read review
    "the higher up the quieter and avoid the poolside views - unfortunately the whirr of the fans can be a tad..."
    Read review
    "Chose higher floor might help"
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    "Asking for rooms close to the lifts should be a consideration for seniors & families."
    Read review
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