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Sheraton Shenzhen Futian Hotel

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Sheraton Shenzhen Futian Hotel
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869 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Shenzhen Futian Hotel
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Showing 287: English reviews
Beijing, China
Reviewed 2 weeks ago via mobile

Please thank Jane and Liz at the Club Lounge of the Sheraton Shenzhen Futian. They were delightful and gracious! Thanks Jane and Liz for making my stay an enjoyable one! Brian C. Starwood Ambassador Platinum

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Helpful?
Thank bchienbkk
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear bchienbkk, Hi! It is our great pleasure to hear that you had enjoyed your stay with us recently and we highly appreciate your recognition to the services provided by our associates Jane and Liz. Your kind words will be shared with the team as it will encourage us to improve in the future. We sincerely hope that you can...

Reviewed 2 weeks ago via mobile

Stayed one night on way to Hong Kong. Check in was good. Got some help from concierge and very helpful with ferry tickets. Exec lounge was less than average. Two young gentlemen talking to one of the staff for at least twenty minutes - extremely loud and disruptive yet staff did nothing while other guests became annoyed. We left and...

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Helpful?
Thank Hugh S
Joanna-ssf, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Hugh S, Hi! It is our honor to be at your service on your trip to Hongkong. Your constructive feedbacks about your stay with us on TripAdvisor is much appreciated. While it is good to to learn that hotel check-in and concierge service has met your expectation, we are deeply concerned reading your experience at club lounge and please...

Reviewed 3 weeks ago via mobile

It was a last minute decision staying with Sheraton Futian Shenzhen. It turned out to be a wonderful experience. With a long commute and Ichi delay from HongKong airport to Shenzhen, Iris Li and Cyan Wu at executive lounge offered such a warm welcome and comfort to their guest. Very thoughtful and beautiful ladies, last but not least, professionally. Hopefully...

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Helpful?
Thank MCui
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear MCui, warm greetings from Sheraton Shenzhen Futian Hotel! We appreciate that you share your staying experience on TripAdvisor, and we are much pleased to learn that you have felt satisfied with hotel club lounge service, especially our associates Cyan adn Iris's warm service. We hope to continue to be at your service on your next trip in shezhen, and...

Hong Kong, China
Reviewed 22 February 2017 via mobile

Stayed here for almost a week during the Chinese New Year festival. I thought it would be super quiet at hotel due to the holidays. Yet many visitors turned out and it was quiet nice to have ppl wishing each other happy New Years. Special thanks to the lounge team candy, cynn, Liz and others who helped us throughout the...

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Helpful?
Thank Frank S
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Frank S, Hi! It was a great pleasure to have you staying with us during the Chinese New Year festival, and we hope you had a fun and memorable celebration experience here. Your kind comments at TripAdvisor is much appreciated and thank you for the complimentary words towards hotel club lounge asscoaiets' service. We hope to continue the opportunity...

Hong Kong, China
Reviewed 15 February 2017

large comfortable room, excellent gym, extensive buffet breakfast. Ideal location as just a couple of stops from Lok Ma Chau MTR border crossing, and also close to Shenzhen Concert Hall. I did go afterwards to Macau. The Shekou ferry terminal appears to be right by the Shenzhen Metro station of that name. Typical of China, they've moved the ferry pier...

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Helpful?
Thank Paul J
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Paul J, greetings from Sheraton Shenzhen Futian Hotel! It is our pleasure to be at your service recently and your cosntructive feedbacks are much valued. Thank you very much. Our hotel is located above metro station The Convention and Exihibition Center in the CBD area of Shenzhen City, and it is only two metro stations away form Futian Check...

Israel
Reviewed 15 February 2017

Great location for business in Shenzhen. Reception was a tad slow but otherwise everything was great. Large rooms, nice breakfast, good exercise facilities. A very pleasant stay. Internet worked well. The staff in the second floor Havana bar were especially excellent! Thank you all!

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Helpful?
Thank levtahor
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear levtahor, Hi! Thank you for choosing Sheraton Shenzhen Futian Hotel and hope you had emjoyed your stay with us. While we are glad to learn that hotel room facility, food&beverage service have met your expectation, your feedbacks concerning reception service efficiency is well noted and will be shared to related department for reference. Thank you again and sincerely look...

Billingshurst, United Kingdom
Reviewed 15 February 2017 via mobile

Staff accommodating Well located for downtown Breakfast goon Western /Chinese buffet Metro very nearby 2 lines Visiting a number of factories in Shenzhen Normally stay in longhua district as many suppliers have moved out from downtown No western hotels up there as yet So normally stop in the shint u

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Helpful?
Thank anotherqualitymeal
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Valued Guest, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for spending your valuable time to share with us your staying feedbacks. We are pleased to know that hotel's location has brought you convenience during your business trip in Shenzhen. Hope to continue the opportunity to be at your service in the future.

Taipei, Taiwan
Reviewed 13 February 2017

I'm a frequent business traveler to Shenzhen, average once or twice a month. I've stayed in a number of hotels and I'd rank Futian Sheraton as the top choice. Location is unbeatable, 5~10 walk to the Coco Park (best restaurants & bars), right on multiple subway lines and most important of all, the service. There are no better locations for...

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Helpful?
Thank ToneTone88
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tone Tone88, greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking the time to share your very nice comments on TripAdvisor. We are much glad to learn that you had a great experience during your stay, especially at Club Lounge and Mezzo Italian Retaurant. As a hospitality industry, we would like you to know that it has been...

Reviewed 6 February 2017 via mobile

Schedules of our stay were great ! Room has been upgraded to a nice Suite. Staff stationed at check in counter was friendly and helpful as well. SPG Club Lounge of their hospitality were impressive too ! I would taking opportunity to express my Thankfulness to Miss Manageress, Hillary as well as her colleague Candy for their warm and care...

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Helpful?
Thank parac2014
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear parac2014, Hi! It was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently and thank you very much for your kind comments. We are glad to know that hotel check-in and club lounger service have met your expectation. It will be my pleasure to pass on your kind words of appreciation to our associates Hilllary...

Hong Kong, China
Reviewed 1 February 2017

We stayed at this hotel for three nights to celebrate the Chinese New Year. The family package rate is a good deal, and the room is upgraded to a suite. The staff in the club lounge are very nice and helpful. Their hospitality makes us feel like home.

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Helpful?
Thank TylerSun
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear TylerSun, hi! Thank you very much for kind comments at TripAdvisor. Hope you had a pleasant Chinese New Year celebration at our hotel! Besides family package, there are also romantic package and dinner package available for your choice. We hope to continue to be your service on many more occasions.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: RM589 - RM1,032 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Hotels.com, Agoda, Cheap Tickets, Priceline and Ctrip TA so you can book your Sheraton Shenzhen Futian Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#12 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travellers.
1 question
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Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“excellent room and breakfast”
 of 5 bubbles HONORARYCONSULGE, 24 Mar 2017 | Read review
“back of the hotel would be quieter - overlooking the outdoor pool, rather than busy roads.”
 of 5 bubbles , 14 Feb 2017 | Read review
“Stay in West Wing if you use the Sheraton Lounge service. Stay in East Wing if you use the gym.”
 of 5 bubbles ToneTone88, 13 Feb 2017 | Read review
“Easy access using MTR. Just use exit D at Grand Opera Station.”
 of 5 bubbles TomY736, 3 Dec 2016 | Read review
“Rooms south west only. Lobby is cold and like a gymnasium. Not friendly.”
 of 5 bubbles scottym661, 27 Jul 2016 | Read review
5 of 5