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The Ritz-Carlton Sanya, Yalong Bay

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#3 of 1,327 Hotels in Sanya
Certificate of Excellence
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The Ritz-Carlton Sanya, Yalong Bay
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1,586 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Sanya, Yalong Bay
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Showing 216: English reviews
nanjing, China
Reviewed 29 November 2016

Very quirky accommodation in Ya Long pay . It's a cultural centre as well as a hostel. Great price! Good wifi and nice airy dorm in very hot weather. Kitchen a little untidy people using it didn't wash up after themselves but well-equipped. Location good with excellent connections to and from the airport and bus terminal. Area not the safest...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 312liangc
Reviewed 27 November 2016

It was my first time staying at Ritz Carlton and i loved it. Service was great too and breakfast was exceptional. I would recommend this hotel to everyone. they even have nice little private beach and 4pools which are great. Whole hotel grounds are just amazing! Great job Ritz Carlton!

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Thank Nastja N
Reviewed 16 November 2016 via mobile

It is my first time travel to Sanya and I'm so glad that I've made the right decision - choose a higher price, but better reputation resort. Ritz Carlton Sanya was just amazing! We were warm welcomed by Liza once we arrived. Concierge, bellmen, Housekeeping, Spa, pool and restaurants staff are all using our name through out our stay. I...

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Helpful?
Thank Daphne N
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for choosing The Ritz Carlton, Sanya and taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. We really appreciate for your recognition for Lisa, Louis, Tom, Roy,...

Sanya, China
Reviewed 14 November 2016

Thanks for Ada who is from client service department's warmly welcome and sweet arrangement for our children. Thanks for housekeeper's superise -- animals made by towels. Every afternoon before we back to our room, my boy will ask me: do you have any superise today? Our children all like the distinctive service your provide. Thanks again.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 727lilil
Reviewed 12 November 2016 via mobile

BBQ restaurant very good food, the Italian restaurant is real Italian. Lobe lounge has one of the best duos musicians I've seen, American guy and lovely French girl. Hotel is really big, I keep finding new areas inside, several restaurants. Rooms amazing:) The sand restaurant with a view to the beach, is so delicious and good variety of food, I...

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Thank IVAN M
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. We really appreciate your recognition for our restaurants, rooms and service. To provide each guest with genuine...

Zhengzhou, China
Reviewed 11 November 2016

Service is perfect, please keep on. Room has been aging, can update them? The food is good,hope to have more taste. The location of the hotel is good, the surrounding environment is quiet.My family is very happy with this stay, thank you!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank haiboh654
Management response:

Dear valued guest, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you very much for taking the time to share your valuable feedback regarding your recent stay experience with us. I sincerely appreciate your recognition on my Ladies and Gentlemen and I am glad to know that they provided you with exceptional service. Thank you very much for your...

Reviewed 7 November 2016

I will not come again. This is not worthy. There are many staff in hotel as you can see, however, few could help you with your request. When a difficulty comes, they will only let you wait and wait. I would suggest Marriot Yalong Bay Resort, if you do not have to stay in a luxury hotel. We had 3...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Ray_Liu1983
Management response:

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. Please accept my sincere apology for not being able to create a memorable Ritz-Carlton experience for you. Me and my team are fully aware of the service deficiencies during your stay, again, we sincerely apologize for not taking the responsibility of your...

Hong Kong, China
Reviewed 3 November 2016

The Ritz-Carlton never disappoints, providing best service for us. Special thanks for the GRO, Joycee 汪靜 . helping me to arrange the flowers for my propose with my girl friend . Besides, I also appreciate the staff who working in Chinese restaurant. Good service and fantastic food .

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1Thank AACHEONG
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for Joycee from GRO and our ladies...

Reviewed 25 October 2016 via mobile

One of the best hotel! The "Oceanview with Club Level" room category. Room very modern and large, with side sea view and full view over the garden and pool area. The breakfast was very rich and good quality. The location in Yalong Bay is very nice and the beach is reminiscent of the Caribbean. I would come back to this...

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Helpful?
Thank elvalule
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for our guestroom, breakfast and location. To...

Pijnacker
Reviewed 24 October 2016

On a trip along the coast, we decided to have lunch at the Ritz-Carlton. When you arriv the open the doors of you car, even if you don't stay at this Hotel. At first I must say I was very impressed about the layout of this property. But the reason to come was the lunch. Very friendly staff. I like...

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Helpful?
Thank sabai77Pijnacker
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied lunch with us. Thank you very much for your recognition for Marty from Sand restaurant. To provide each guest with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Region: China > Hainan > Sanya > Yalong Bay
Price Range: RM934 - RM1,660 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
Hotel Style:
#2 Business Hotel in Sanya
#3 Luxury Hotel in Sanya
#3 On the Beach Hotel in Sanya
#3 Spa Hotel in Sanya
#3 Family Hotel in Sanya
#9 Romantic Hotel in Sanya
#50 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Sanya, Yalong Bay staff and other travellers.
4 questions
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Woodland Hills
over a year ago

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Questions? Get answers from The Ritz-Carlton Sanya, Yalong Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a seaview”
 of 5 bubbles Pugwash1968, 2 Oct 2016 | Read review
“Upgrade to Oceanfront room. We had the fifth floor and it was terrific.”
 of 5 bubbles JoeMortNYC, 18 Sep 2016 | Read review
“Book as close to the lobby as possible, and avoid the 10-15 min walks, or have the conceirge staff point you in the wrong direction...”
 of 5 bubbles JerryL301, 7 Sep 2016 | Read review
“Ocean rooms have a stunning view. First floor lagoon rooms are nice too with a walkout deck and connects to common pool.”
 of 5 bubbles JJC246, 8 Jul 2016 | Read review
“All rooms are the same square footage. However they are all to a high standard. Rooms away from the lagoon pools tend to be quieter.”
 of 5 bubbles pooh60, 15 Jun 2016 | Read review
5 of 5