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InterContinental Sanya Resort

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Traveller (599)
Room & Suite (257)
Dining (127)
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Overview
  • Excellent61%
  • Very good28%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“the club lounge”(25 reviews)
“beer factory”(10 reviews)
“beach bar”(18 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Additional information
Offers from InterContinental Sanya Resort
Special Offer: Book Direct and Save
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Offers from InterContinental Sanya Resort
Special Offer: Book Direct and Save
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (427)
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185 results
Traveller rating
97
50
24
11
3
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LanguageEnglish
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97
50
24
11
3
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All reviewsthe club loungebeer factorybeach bardeep divingnegative attitudeoutdoor showerambassador memberbroken shellsclub serviceclub managerlow seasonduty managerchinese gueststhe general managerpavilion restaurantan upgradehotel guests
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1 - 5 of 185 reviews
Reviewed 2 weeks ago

We arrived from Hong Kong to find the reception desk had no one who spoke English and found it very difficult to explain are needs. Finally got to our room which was in the minilistic mode and there was nowhere to put our clothes (i.e...More

Thank Jimmy-James5106
Response from Andreas K, General Manager at InterContinental Sanya ResortResponded 2 weeks ago

Dear Jimmy-James,   Thank you for sharing your feedback – we have looked for your booking and cannot find it as we wish to reach out to you personally and discuss your experience! We have team members from China, Germany, Russia, India, Thailand and Nepal,...More

Hotel's Favourite
Reviewed 27 October 2017

Spent a few days here as part of a travel industry event and was blown away. Many of the luxury chains that have set up shop in China have struggled to keep their level of service at the same as their other locations, but this...More

Thank ErickvanTil
Response from Andreas K, General Manager at InterContinental Sanya ResortResponded 1 November 2017

Dear ErickvanTil,   Thank you for your kind feedback, which we will happily share with our team.   We are further working on upgrading our services - from high speed and full wi-fi coverage, new food concepts to an excursion menu, allowing you to see...More

Reviewed 29 March 2018 via mobile

Visited here four years ago, and had a good experience, so I went back again for the weekend. I was sad to see that it wasn’t as good as it was four years ago - the front desk staff didn’t seem to know what they...More

Thank Ashim P
Response from Andreas K, General Manager at InterContinental Sanya ResortResponded 2 April 2018

Dear Ashim P,   We appreciate the candid feedback and are happy that you returned to stay with us.   Please do reach out to us, as we wish to learn from your feedback and have more details on our Front Office team. We have...More

Reviewed 11 December 2017

The hotel is mediocre at best, and shows its age from every angle. I gave them a heads up that I'd be arriving a noon today and they said no problem. After a long travel day, I arrived at 12:45 and still had to wait...More

2  Thank Ben T
Response from Andreas K, General Manager at InterContinental Sanya ResortResponded 13 December 2017

Dear Ben T. , Thank your for having chosen our Resort for your recent visit to Sanya. We do apologize that the salmon was not prepared in a timely manner – we will look into this and see where this may be refined. Our team...More

Reviewed 23 September 2017 via mobile

From the moment we checked in. All the staff are very obliging. The service team in restaurant and bar are very attentive and enthusiastic. The room was very nice, spacious with a stunning sea view. Breakfast has a good range of food and good service...More

1  Thank yokmj0322
Response from Andreas K, General Manager at InterContinental Sanya ResortResponded 26 September 2017

Dear yokmj0322 Thank you for choosing to stay at the InterContinental Sanya Resort for your recent vacation and for sharing your experience. We are happy to know that Jenny, Edward and William received your compliments which we'll pass on with pleasure and we'll share with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Adult pool
Details
Price range
US$115 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Sanya
#4 Family Hotel in Sanya
#5 Business Hotel in Sanya
#7 Top resorts Hotel in Sanya
#19 Luxury Hotel in Sanya
#19 Spa Hotel in Sanya
#19 On the Beach Hotel in Sanya
#81 Best Value Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$115 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Sanya
#4 Family Hotel in Sanya
#5 Business Hotel in Sanya
#7 Top resorts Hotel in Sanya
#19 Luxury Hotel in Sanya
#19 Spa Hotel in Sanya
#19 On the Beach Hotel in Sanya
#81 Best Value Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (599)
Room & Suite (257)
Dining (127)
Pool & Beach (96)
Family and Play Areas (15)
Amenities (14)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
RLiang
14 December 2017|
AnswerShow all 2 answers
Response from Andreas K | Property representative |
Dear Guest, thanks for your comment. Sorry for the late reply. The private swimming pool of One Bedroom Villa is not heated. However, we also have outdoor heated swimming pool with good view for you to enjoy. We look forward... More
0
Votes
Ilovecat81
8 October 2017|
Answer
Response from Andreas K | Property representative |
Dear Guest, thanks for your comment. I am happy to tell you that we can offer the Free Gluten Menu and have already tailored a set menu for you. You may enjoy the set menu directly and also can choose some of them to order... More
0
Votes
Linzie S
8 October 2017|
AnswerShow all 2 answers
Response from Gerard-Stap | Reviewed this property |
There are seaside vilas with private swimming pool (outdoor, not heated) If you go to Sanya in Oct or Nov, the temperature is good enough to swim in swimming pool.
0
Votes
Room Tips
"Very spread out hotel with many steps."
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"Choose when you visit carefully. Even the nicest hotel on the planet can be ruined by mobs of the wrong type..."
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"Book a club suite"
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"The club section is well worth the extra money."
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