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Renaissance Sanya Resort & Spa

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#10 of 1,308 Hotels in Sanya
Certificate of Excellence
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Renaissance Sanya Resort & Spa
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538 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Sanya Resort & Spa
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Showing 292: English reviews
Egypt
Reviewed 2 May 2014

I spent 6 nights here with my son and his family. Flew there from Hong Kong, only 1 hour. On arrival airport there was no car to meet us as pre arranged with the hotel! After several phone calls we were told to take a taxi and hotel would pay. We needed 2 taxis what with 3 adults, 2 kids,...

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3Thank Lynneleanor
Sydney
Reviewed 2 May 2014

Having been told wonderful things about Sanya from my Chinese friends I had high expectations of both the hotel and the area, sadly i was disappointed by both. The hotel itself look good from a distance however upon closer inspection had some serious issues especially on the cleaning front, the first room i was allocated looked like the tiles had...

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1Thank Riding-Giants
Cairo, Egypt
Reviewed 29 April 2014

Although it was a very long flight, 21 hours door to door, yet i was really excited to visit the Hainan Island where Sanya is. But from the first experience, it was a real disappointment. Firstly, resorts like the Renaissance hotel where i was staying is an hour drive from the airport..so you can imagine how hectic that is after...

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1Thank MinoLeo
Renaissancesanya, Resident Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear guest, Thank you for your recent stay at Renaissance Sanya Resort & Spa and taking time for sharing your experiences with us; your valuable feedbacks and insights will help us to monitor and improve both our services and facilities. I sincerely apologize for any inconvenience caused due to the limited English from some of our ambassadors during your stay,...

New York
Reviewed 28 April 2014

We had a few communication difficulties with the front desk when we decided to book this hotel in January. My wife eventually asked to speak to the manager and things were sorted out very well indeed. We ended up receiving an upgrade from the normal ocean view rooms to two ocean front junior suites. The rooms were simply amazing and...

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Thank Mr. Bret M
Bangkok
Reviewed 28 April 2014

Renaissance Sanya is a great hotel if you are on a family vacation. It has an expansive, landscaped area with trees, plenty of swimming pools, and fronts a rather clean and nearly deserted beach when I went. It was a shame, then, that I was on a business trip so did not take full advantage of many of the amenities...

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1Thank Chattan_k
Washington, District of Columbia, United States
Reviewed 26 April 2014 via mobile

I love this hotel with beautiful gardens, restaurants, and an attentive staff. There are a few areas that could use improvements, and the most important of these is training the cleaning staff on how to clean and maintain a guest room. The cleaning is sporadic - they might clean the bathroom sink but forget the toilet. Or turn down the...

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Thank Diana B
Reviewed 21 April 2014

I chose to stay at this hotel based on the previous reviews here. In short, positives: - great kids pool with slides and fun area which has suitable depth for different ages - excellent sitter service at kids club for 58rmb per hour - nice gardens - great ocean view - front office, concierge, pool assistants, cafe red star (Andy...

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2Thank Super_Sweet_Couple
Hong Kong, China
Reviewed 17 April 2014 via mobile

A truly disappointing service, something rather unusual for Marriott hotels chain. Online concierge service, repeatedly urged by online room reservation system, is just a joke. And not a very funny one, when you find yourself stuck at the airport with 2 little children and no hotel car waiting for you despite a clear confirmation of a "Mercedes minivan for 6...

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Thank AnnaS_HK
Singapore, Singapore
Reviewed 23 March 2014

A big thank you to Will (Manager) who attended to me when I was checking in. Tried his very best to converse in English, 5 stars to his ability for offering me a nice upgrade (a slight increase in price) to the 2 bedroom villa. I originally booked 2 separate rooms for a party of 6 persons. The villa was...

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1Thank Les317
Beijing, China
Reviewed 10 March 2014

This hotel was really nice for Marriot Club Elite Member. We were upgraded to a very big suite room in summer last year. Swimming pool was lovely too... But if you have not a car, you may hard to go out of hotel...

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1Thank Wenhui W

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Discover Renaissance Sanya Resort & Spa, a Marriott lifestyle brand. Explore the spectacular tropical landscaping and pristine beaches with incredible sunsets. Relax and rejuvenate at our exquisite resort & spa located at Haitang Bay on the South China Sea, where Guest rooms offer a choice of breathtaking ocean or equally stunning mountain views. Enjoy the various culinary delights within the resort. Red Star offers international cuisine and evening seafood & BBQ Buffet, where during the winter, the hot pot selection is also available. Star Anise offers Cantonese cuisine complimented by selection of cuisines from various parts of China. While Starfish Market presents Grill & BBQ selection during the weekend & public holidays. For those seeking a venue to chill out before & after dinner. Visit the Lounge at the Lobby with Live music daily from 2130 (Except Sunday) or share your musical talent at R-Place, our sports bar with Karaoke rooms. To rejuvenate your body and spirit, visit our Quan Spa featuring massages and treatments. Other amenities include the fitness centre, kids' pool with slide, R-kids' club with many recreational activities including bowling alleys. Not forgetting our huge swimming pools, where you can always find a quiet spot to relax. Our event facilities feature an exquisite grand ballroom that accommodates 900+ dinner guests and the lawn for 300+ dinner guests. Renaissance Sanya Resort & Spa has the advantage of accessible beach to swim in Haitang Bay. It is only 15 minutes drive to the World's largest duty free mall at the bay by our complimentary shuttle bus and 45 minutes drive directly to the airport, MARRIOTT REWARDS MEMBERS get extensive discounts & benefits in the restaurants & bars, recreation and spa. All members can enjoy happy hour drinks at the Lounge, R-Place and selected meal periods. ... more   less 

Additional Information about Renaissance Sanya Resort & Spa

Address: No.1 Yezhou Road, Haitang Bay (Tufu Exit), Sanya 572000, China
Region: China > Hainan > Sanya
Price Range: RM329 - RM1,993 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Sanya Resort & Spa 5*
Number of rooms: 504
Reservation Options:
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Also Known As:
Renaissance Sanya Resort And Spa
Renaissance Sanya Hotel Sanya
Hotel Style:
#5 Top resorts Hotel in Sanya
#5 Best Value Hotel in Sanya
#5 Family Hotel in Sanya
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#10 Luxury Hotel in Sanya
#10 Spa Hotel in Sanya
#10 On the Beach Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Sanya Resort & Spa staff and other travellers.
18 questions
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Questions? Get answers from Renaissance Sanya Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room nearer to lobby. A bit of walking distance to the last lobby.”
  • Pool Area
  • View from room at tower 4
  • 2 single bed room
  • Damage chair in the room
  • Rooms at opposite tower
 of 5 bubbles Richielong, 7 Jan 2017 | Read review
“Ask for a room on the top floor - amazing sea view!”
 of 5 bubbles DavidIppersiel, 24 Nov 2016 | Read review
“Opt for Seaview Room Block C & D is the best view . Pay the difference it is worth it!”
  • magnificent sea view
 of 5 bubbles selinat2016, 2 Nov 2016 | Read review
“Corner rooms are the biggest ones.”
 of 5 bubbles francisduboisd, 12 Oct 2016 | Read review
“C tower rooms were musty. Friends moved to A tower and reported no musty smells. A tower gets bright morning light.”
 of 5 bubbles return2asia, 7 Oct 2016 | Read review
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