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Renaissance Sanya Resort & Spa

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#11 of 1,316 Hotels in Sanya
Certificate of Excellence
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Renaissance Sanya Resort & Spa
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543 Reviews from our TripAdvisor Community

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Showing 294: English reviews
Shanghai, China
Reviewed 8 October 2016

The Renaissance hotel is doing so many things very very well. The property itself is beautiful. The first impression is fabulous: a massive, open-air lobby overlooking manicured lawns and the sea. The staff is very well-trained to be attentive and friendly. The pool is one of the best resort pools I have ever seen--massive, interesting, coo, shallow and clean. Despite...

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Helpful?
1Thank return2asia
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear return2asia We truly appreciate the time you have taken to provide feedback on your recent stay. Thank you for the generous compliment on our facilities. As for the food & beverage offering, we do agree that major improvements are required. We are in the process of revising the menus & hiring additional chefs with international experience, however, they are...

Reviewed 4 October 2016 via mobile

Overall the structure is really nice with huge/clean room and balcony ; the swimming pool is huge and all surrounded by a tropical forest. I have to say I was expecting better food for the night buffet with a price of 400RMB/50Euro (incl. service charge); a lot of local restaurants deliver the food or come to pick you up for...

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Helpful?
Thank Alberto F
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. F We appreciate the time you have taken to review our property and thank you for the honest feedback, which will allow us to get better. We agree that our buffet needs improvement and we have recently hired chefs with international experience to improve the quality & experience. I have asked our executive chef to review the breakfast...

Reviewed 4 October 2016 via mobile

On our past visit to the hotel was up to Marriott standard. Now, four years later the hotel is run down and not well maintained. Even worse, despite the hotel having several restaurants, only two are open at night (Buffet, Chinese Restaurant). At breakfast one has to line up for at 30 minutes to be seated. The Marriott Sanya Yalong...

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Helpful?
1Thank Michael G
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. G Thank you for taking the time to review our property. We apologize that we have not fulfilled your expectations. We agree with your concern on the property maintenance, which is not what the hotel should be. We have a new team and currently working on a long-term maintenance program. We have 3 restaurants in the hotel, however,...

Shanghai, China
Reviewed 26 September 2016 via mobile

Located in a remote section of the island requiring a rather long drive from the airport. Good if you desire a private beach. Bad if you want to be close to other attractions or facilities. Nothing special about the property design or layout. Have a couple of very decent restaurants especially the beach side seafood stall. Overall, a quiet location...

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1Thank ttwee
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Guest Thank you for taking the time to review our resort. We appreciate the generous feedback, however we do know that there areas which we are currently working to improve to exceed our guests expectations and experience. Thank you once again and we wish you a very good week. Sincerely André Nurman Director of Operations

Singapore
Reviewed 21 August 2016 via mobile

One of our business associates booked us for 3 nights stay. Check-in was slow but the receptionist was pleasant and engaging. We were all (4 of us!) given rooms that were almost to the far end of the building which was a long almost 15 minutes walk! We asked for a change and got the rooms close by the main...

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1Thank iwanttoenjoymytrip
RenaissanceSanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear Valuable Guest, Thank you for taking your time and sharing with us your experience, please allow us to show our sincerely apology for the unpleasant experience. We have shared the detail comments with our related department, please be assured that we will keep tracking to improve the detail, and we do hope there is another opportunity to create a...

Reviewed 16 August 2016

Stayed here for 3 days and would honestly not come back. To begin with this hotel has on purpose or not stolen money. Upon arriving the reception has taken a "deposit" of 4000 yuan, and upon Checking out has assured us that it will return in a couple of days and asked us to pay the fee for the stay....

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Helpful?
1Thank Михаил С
RenaissanceSanya, 客户关系经理 at Renaissance Sanya Resort & Spa, responded to this review

Dear guest , Thank you for taking your time and sharing with us your experience, please allow us to show our sincerely apology for the unpleasant experience. We have shared the detail comments with our related department, please be assured that we will keep tracking to improve the detail, and we do hope there is another opportunity to create a...

Shanghai, China
Reviewed 7 August 2016

We had a great 5-day stay at this resort. The service was extremely good - the staff was welcoming and friendly. The manager is also very attentive. The rooms are beautiful with great views. Housekeeping is great and all amenities are provided. The hotel is attached to a beautiful stretch of private beach and the pool is amazing. There is...

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Helpful?
Thank karlmma
RenaissanceSanya, 客户关系经理 at Renaissance Sanya Resort & Spa, responded to this review

Dear guest , Thank you for taking your time and sharing with us your experience, please allow us to show our sincerely apology for the unpleasant experience. We have shared the detail comments with our related department, please be assured that we will keep tracking to improve the detail, and we do hope there is another opportunity to create a...

Suzhou, China
Reviewed 29 July 2016

The rooms are spacious and the swimming pool is spectacular. However be prepared for a lot of extra expenses. Whether it is renting a bike, playing table tennis in the gym, or about anything else that is not included with the room charge - be ready to fork out horrendous fees. Some tips: 1) Traveling in summer is a lot...

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Helpful?
3Thank whitefish1
RenaissanceSanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear guest, thank you so much for your comments! We have already shared related departments with it and made sure that it would be improved. We sincerely hope you will come back to stay in Renaissance Sanya again. We will create a more satisfactory experience for you.

Metairie, Louisiana
Reviewed 25 July 2016

My family and I love the resort. We had a great time. The hotel is located right on the beach and we had a very nice view from our room. Everyone work for the hotel were very friendly. Especially Jay Du the assistant Chief Navigator, Barret or Garret in the restaurant, Kate Chen & Jodie Ye Guest Service.

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Helpful?
1Thank blkk04
RenaissanceSanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear guest, thank you so much for your comments! We sincerely hope you will come back to stay in Renaissance Sanya again. We will create a more satisfactory experience for you.

Brussels, Belgium
Reviewed 24 July 2016 via mobile

All the way from Europe and half a week through our second holiday in Sanya (first time in July 2015) ... we confirm we could have not chosen a better resort! Staff: even if you do not speak Chinese, they will all do their best to communicate with you, simply be patient, this is how you should take a relaxing...

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Helpful?
3Thank EUManuRobi
RenaissanceSanya, Manager at Renaissance Sanya Resort & Spa, responded to this review

Dear guest, thank you so much for your comments! We have already shared related departments with it and made sure that it would be improved. We sincerely hope you will come back to stay in Renaissance Sanya again. We will create a more satisfactory experience for you.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Discover Renaissance Sanya Resort & Spa, a Marriott lifestyle brand. Explore the spectacular tropical landscaping and pristine beaches with incredible sunsets. Relax and rejuvenate at our exquisite resort & spa located at Haitang Bay on the South China Sea, where Guest rooms offer a choice of breathtaking ocean or equally stunning mountain views. Enjoy the various culinary delights within the resort. Red Star offers international cuisine and evening seafood & BBQ Buffet, where during the winter, the hot pot selection is also available. Star Anise offers Cantonese cuisine complimented by selection of cuisines from various parts of China. While Starfish Market presents Grill & BBQ selection during the weekend & public holidays. For those seeking a venue to chill out before & after dinner. Visit the Lounge at the Lobby with Live music daily from 2130 (Except Sunday) or share your musical talent at R-Place, our sports bar with Karaoke rooms. To rejuvenate your body and spirit, visit our Quan Spa featuring massages and treatments. Other amenities include the fitness centre, kids' pool with slide, R-kids' club with many recreational activities including bowling alleys. Not forgetting our huge swimming pools, where you can always find a quiet spot to relax. Our event facilities feature an exquisite grand ballroom that accommodates 900+ dinner guests and the lawn for 300+ dinner guests. Renaissance Sanya Resort & Spa has the advantage of accessible beach to swim in Haitang Bay. It is only 15 minutes drive to the World's largest duty free mall at the bay by our complimentary shuttle bus and 45 minutes drive directly to the airport, MARRIOTT REWARDS MEMBERS get extensive discounts & benefits in the restaurants & bars, recreation and spa. All members can enjoy happy hour drinks at the Lounge, R-Place and selected meal periods. ... more   less 

Additional Information about Renaissance Sanya Resort & Spa

Address: No.1 Yezhou Road, Haitang Bay (Tufu Exit), Sanya 572000, China
Region: China > Hainan > Sanya
Price Range: RM320 - RM516 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Sanya Resort & Spa 5*
Number of rooms: 504
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Marriott and Ctrip TA so you can book your Renaissance Sanya Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Sanya Resort And Spa
Renaissance Sanya Hotel Sanya
Hotel Style:
#5 Family Hotel in Sanya
#5 Top resorts Hotel in Sanya
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#8 Best Value Hotel in Sanya
#10 Spa Hotel in Sanya
#11 On the Beach Hotel in Sanya
#11 Luxury Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Sanya Resort & Spa staff and other travellers.
18 questions
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Questions? Get answers from Renaissance Sanya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room nearer to lobby. A bit of walking distance to the last lobby.”
  • Pool Area
  • View from room at tower 4
  • 2 single bed room
  • Damage chair in the room
  • Rooms at opposite tower
 of 5 bubbles Richielong, 7 Jan 2017 | Read review
“Ask for a room on the top floor - amazing sea view!”
 of 5 bubbles DavidIppersiel, 24 Nov 2016 | Read review
“Opt for Seaview Room Block C & D is the best view . Pay the difference it is worth it!”
  • magnificent sea view
 of 5 bubbles selinat2016, 2 Nov 2016 | Read review
“Corner rooms are the biggest ones.”
 of 5 bubbles francisduboisd, 12 Oct 2016 | Read review
“C tower rooms were musty. Friends moved to A tower and reported no musty smells. A tower gets bright morning light.”
 of 5 bubbles return2asia, 7 Oct 2016 | Read review
5 of 5