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Mandarin Oriental, Sanya

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#2 of 1,289 Hotels in Sanya
Certificate of Excellence
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Mandarin Oriental, Sanya
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834 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Sanya
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Showing 319: English reviews
Reviewed 6 August 2016 via mobile

We were on holiday in China with the children and decided we would like to end the trip in an idyllic location. After much research we came across Sanya and the Mandarin Oriental seemed like the best choice in terms of luxury and privacy. We were not disappointed at all. It's an amazing resort & the staff are just so...

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Helpful?
Thank Asma A
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Asma A, Thank you for taking the time to post such a detailed and complimentary review, I have shared your comments with the entire team, which will no doubt encourage them to continue to make every effort to ensure all our guests take away fond memories of their stay. I hope you had a smooth journey home to Lisbon...

Shanghai, China
Reviewed 21 July 2016

Greeted by the hotel driver at the Fenghuang airport, I was setting out on the exotic 40-minute journey towards Mandarin Oriental Sanya, which is far from the hustle and bustle of the city. The journey itself is undoubtedly a fabulous experience. The serpentine uphill roads to the sequestered hotel teemed with colorful tropic plants is the perfect route in Sanya...

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Helpful?
Thank SHCHJe
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear SHCHJe, Thank you for taking the time to post such a thoughtful and comprehensive review following your recent sojourn at Mandarin Oriental, Sanya. You truly capture the essence of the resort and the style of service and experience we endeavor to provide to all our guests; your praise will provide inspiration to our colleagues to continue to strive to...

London, United Kingdom
Reviewed 18 July 2016 via mobile

Arrived at the hotel & paid to upgrade to a suite from a sea-view room. The suite had only a view of the trees, so decided after the staff said the view was better at the sea-view room did we decide not to upgrade. We then took the meal package only to find out we could only eat off a...

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Helpful?
2Thank Helenlondon_W5
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Helenondon_W5, Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. We were regretted to learn it was disappointing that we failed to deliver our usual high standards of service, care and attention to details on a number of occasions during your stay and that we failed to...

Reviewed 7 July 2016

MO will be my only choice if I had to stay in Sanya. Very efficient transport and check in service. Great welcoming team, good food at the Chinese restaurant ( 0 sand in their clam dish) and room service. Must try the hainan chicken rice at the pavilion. Pools are awesome, loved the slide. They provide water at any pool/...

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Helpful?
Thank Hktripguru
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Hktripguru, I was delighted to learn you enjoyed your recent stay at Mandarin Oriental, Sanya and thank you for taking the time to post such a complimentary and thoughtful review on TripAdvisor. Needless to say, I have shared your comments with the entire team who are thrilled you took away such fond memories and left us relaxed and refreshed....

Reviewed 5 July 2016

We stayed in Mandarin Oriental Sanya in June 2016, during the supposed raining season which allowed us to have a good price. We may have been lucky because we had a superb weather during all our stay. The hotel went beyond all our expectations so we extended our initial 4 days stay by 3 additional nights! The location, the amenities,...

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1Thank Adeline G
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear 667adelineg, Thank you for taking the time to post such a complimentary and charming review on TripAdvisor, I have shared your kind comments with the entire team who are absolutely thrilled you took away such fond memories of your recent stay at Mandarin Oriental, Sanya. I hope we may look forward to welcoming you back to Sanya and Mandarin...

Hong Kong, China
Reviewed 4 July 2016

The road right before the hotel is a bit messy and very 'local'. BUT once we arrived MO, you just can't really tell you are in China (except the language LOL). Greeted by friendly staff with a welcome flower necklace which is freshly made everyday. We were served with cold tea in the lobby and you don't really need to...

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1Thank Gloson
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Gloson, Thank you for your charming review. I was delighted that our team helped to make your wedding anniversary special and that you have such fond memories. I do hope we can look forward to welcoming you back to Mandarin Oriental, Sanya to celebrate your next wedding anniversary and please contact me directly to make the reservation, so that...

Macau, China
Reviewed 1 July 2016

The hotel is located within Sanya itself, rather than in a more scenic area such as Halong Bay. Stayed in an Ocean View King bedroom, which had all of the usual amenities associated with a 5 star property. While it was possible to walk to the room from the reception area, the grounds in which most rooms are located are...

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1Thank greenstOat24
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear greenstOat24, Thank you for taking time to share your thoughtful and kind comments on TripAdvisor, following your recently stay at Mandarin Oriental, Sanya. Needless to say, I was delighted to read that you took away fond memories of your brief, but relaxing sojourn with us and have shared your comments with the entire team. In the meantime, I hope...

Newcastle, Australia
Reviewed 29 June 2016

Booked an ocean view 2 bedroomed villa here for a last minute escape.. Villa large and furnishings very comfortable. Was quite surprised however that the grass around our pool had not been mowed and weeds coming out of everywhere. Staff were most helpful and we thoroughly enjoyed the room service food. Breakfast was a bit of a disappointment particularly in...

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Helpful?
Thank travelling10151
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear travelling10151, Thank you for taking the time to post such a thoughtful and kind comments following your recent sojourn at Mandarin Oriental, Sanya. Needless to say that entire team is delighted you appreciated the unique natural environment of the resort and took away fond memories. I am also grateful to you for sharing your observations and recommendations, which will...

Reviewed 25 June 2016 via mobile

Arrival: lazy bellboy not even opening car doors, nonetheless telling us where the lobby is located. Drinks: below average. Bar girl telling us there are no shots available, having a shot glass display at the bar!! Cocktail taste - way below average; when paying the bill their card machine didn't print the bill, but my bank sent message of the...

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Helpful?
Thank Jochen S
Reviewed 23 June 2016 via mobile

Stayed 4 nights at the resort, beautiful grounds, really friendly and helpful staff. However, given the high humidity in Sanya, the furnitures (particularly those made of wood) really need to be replaced. The room rates are a bit expensive compared to other resorts. Must try Chinese restaurant, really great food with fresh local ingredients.

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Helpful?
Thank Bigmo1551
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Bigmo1551, Thank you for taking the time to post such a thoughtful and complimentary review, which I have shared with the entire team. Your praise regarding the warmth and professionalism of our colleagues is particularly noteworthy and will certainly encourage our colleagues to continue to make every effort to ensure each of our guests takes away very special moments...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Enjoying the privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquillity is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions. ... more   less 

Additional Information about Mandarin Oriental, Sanya

Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Region: China > Hainan > Sanya > Hedong
Price Range: RM1,086 - RM2,030 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya
Hotel Style:
#1 Family Hotel in Sanya
#1 Romantic Hotel in Sanya
#1 Business Hotel in Sanya
#2 Spa Hotel in Sanya
#2 Luxury Hotel in Sanya
#2 On the Beach Hotel in Sanya
#47 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Sanya staff and other travellers.
5 questions
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Questions? Get answers from Mandarin Oriental, Sanya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the ocean view it is worth it. ”
 of 5 bubbles 722liyar, 21 Nov 2016 | Read review
“Go for the villas with private plunge pool.”
  • Private plunge pool of villa
  • Plenty of room in the villa
  • Lush and spacious bath
 of 5 bubbles DianeP64, 7 Nov 2016 | Read review
“ask for sea view room”
 of 5 bubbles 286vivianl, 26 Sep 2016 | Read review
“Villa 10 offers lots of privacy and is just gorgeous, outdoor shower a plus!”
 of 5 bubbles amazingtripsasia, 12 Sep 2016 | Read review
“Rooms close to the beach.”
 of 5 bubbles SHCHJe, 20 Jul 2016 | Read review
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